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Sound problem with Netflix/Tivo HD

Discussion in 'TiVo Help Center' started by Playloud, Dec 8, 2008.

  1. JC Fedorczyk

    JC Fedorczyk New Member

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    Oct 13, 2008
    Huntersville...
    anyone noticed that the HD movies seem to have the audio issue with the soundtrack being normal but the dialogue track being almost muted? "Let the right one in" and "Hit and Run" both seem to have the same issue even after a restart. Standard Def movies are fine.
     
  2. MighTiVo

    MighTiVo TiVotarian

    2,380
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    Oct 26, 2000
    Nashville, TN
    After restart to 11c the audio problem is back ARGH!

    Conferenced with TiVo and Netflix for quite some time today about the problem.
    After getting up the necessary tech support levels past instructions to restart the box, swap HDMI cables, etc. the Netflix tech understood and acknowledged the problem was in their code and said they are actively working on it.

    However the Netflix tech did say that it shouldn't be in all programs.
    I have seen it either in all or in none so I am not 100% confident we are considering the same issue.

    Still I hope they can resolve the problem. Streaming Netflix was fantastic last week!
     
  3. Playloud

    Playloud New Member

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    Jan 6, 2008
    When I was first testing this, some episodes of Heroes were perfect, while some were chipmunk, so what he says seems to be true.

    The part about "actively working on it" is the best news I have heard.
     
  4. Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    This problem is most definately NOT fixed with the new 11.0c.

    I reconnected my HDMI just to test. Viewed Macgyver S1 Pilot and Star Trek TOS Pilot.

    HD programs still do not seem to be affected for me. Only SD.

    I hope what Netflix says is true and look forward to using HDMI fulltime again soon
     
  5. szurlo

    szurlo New Member

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    Jul 11, 2002
    Lexington, SC
    Interesting. Ive had it on everything I've tried, although that has not been a huge number. I'll have to do some experimenting....
     
  6. Tommy R

    Tommy R New Member

    8
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    Feb 10, 2003
    Austin, TX
    Well, this problem stinks, but it's nice to know that at least I'm not alone. I'll call Netflix and TiVo tomorrow to log my concerns, as well. Does anyone have any more updated info. from TiVo/Netflix regarding how they are progressing with the solution?
     
  7. May 1, 2009 #107 of 161
    bluebledthesea

    bluebledthesea New Member

    5
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    Jan 10, 2009
    Just wanted to add that I'm having audio sync issues with Netflix on my Tivo HD, HDMI to a Samsung A650. It's about a second off. Looks like I will try an optical cable to my receiver and see if that helps.
     
  8. May 1, 2009 #108 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    It may or it may not. This thread is not about sync issues so the workaround discussed may not work.

    Your issue may be a network or Netflix encoding issue.
     
  9. May 1, 2009 #109 of 161
    bluebledthesea

    bluebledthesea New Member

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    Jan 10, 2009
    Ah, thanks. I was hopping through a couple threads after I searched for "netflix sync" and may have gotten mixed up.
     
  10. Trunks4191

    Trunks4191 New Member

    18
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    Nov 14, 2005
    Hey guys,
    I have been watching this issue since the day i used the netflix/tivo integration. I am also suffering from the chimpmunk issue as well.
    I was on the phone with Tivo about this issue and this tech doesnt seem to know anything about this issue. He has given me a few things to try but it doesnt seem like it will help. (such as rebooting the tivo and switching the ends of the hdmi cable.) I'm not even gonna bother with netflix yet.

    So it looks like i might have to make a weekend project of this.
    Here are some factors i am trying to eliminate in my quest to fix this issue.


    1. 1. whether it is a wireless issue or an ethernet issue. If it is a wireless issue i will try changing wireless channels and frequencys. I am currently using the Tivo wireless adapter going through a Linksys wirless router on a G network.
    2. 2. Is there a problem with a audio codec processing. Is it coming through the Tivo from Netflix as lossless? Is there some kind of audio compression being done on the tivo end. If so this audio compressor may need to be fixed via a bug patch by tivo of course.
    3. 3. checking all cables and using optical audio cables.

    I'll keep you guys posted.
     
  11. MighTiVo

    MighTiVo TiVotarian

    2,380
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    Oct 26, 2000
    Nashville, TN
    I am 99.99% sure the issue is a mismatch or handshake problem selecting the appropriate codec.

    And I am sure it was fixed momentarilly, however I have given up...

    The video quality is slightly better on my TiVo than it is on my Xbox with streaming Netflix but the sound is perfect on the TiVo (both hooked up and configured the same).

    So for now I am using the Xbox. Although this means I have to keep up a Live Gold subscription...ugh.
     
  12. Caesarv

    Caesarv New Member

    29
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    Apr 5, 2008
    It has been several months since I gave up using my TiVo HD for Netflix. The chipmunk/scratchy sound was terrible. Fortunately, I have a Samsung Blu-Ray player that also does Netflix and that has always been fine. I am relatively sure this is a TiVo issue, but it seems strange this has not been fixed yet.
    FYI, I am using a Sharp 52SE94U via HDMI. The Blu-Ray also connects via HDMI. Both are fed via LAN Cable; no wireless.
     
  13. Jun 6, 2009 #113 of 161
    BrandonSi

    BrandonSi New Member

    717
    0
    Jun 5, 2003
    Chicago, IL...
    Not sure if anyone has had this problem, but with out HD TiVO when we stream from netflix, if Netflix streams a movie in "HD" we get no audio. I couldn't fix this from TiVo or Netflix, even rebooting the router and TiVo didn't help.

    Ultimately I had to set up a few downloads on my PC in the background to use half of my bandwidth, and start the movie over again. When Netflix detected the bandwidth available had dropped, it dropped the quality from HD to SD (less bars) and the audio came back with no problem. This same thing has also been reported on the Roku forums, so they must be doing something strange with the audio encoding for "HD" streaming.

    Just for reference, the TiVo is running into my receiver (Denon 1908) via component video and composite audio (red/white), and then it's going from the receiver directly to the TV via the same type of cables. I have no speakers other than the TV speakers.

    I don't know much about AV stuff, so my first though was they were streaming 5.1 audio and my setup couldn't handle it, but I don't know. Maybe it's their audio encoding for HD as well.

    Hope that helps, it's a crap work around, but it does work.
     
  14. Trunks4191

    Trunks4191 New Member

    18
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    Nov 14, 2005
    Let me say that I got sidetracked and never got around to fixing this issue. I have a roku box and stopped using the TivoHD/netflix until today. Today it looks like the issue has been fixed. The only thing I think I did between now and my last post (5/20) was that I moved my TV and AV a few feet away from the original location, but I remember unplugging and replugging in the Tivo and the wirless adapter again. (Cold boot) So far I am watching some movies and they seem to be better. Maybe the phone tech from tivo relayed the issues that we were having to his Tivo engineers. (which i thought was total BS/tech speak from him to get me off the phone. )I will keep you posted.
     
  15. MDGSR59

    MDGSR59 New Member

    5
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    Dec 31, 2007
    I also have chipmunks.
    I am trying the free trial that is offered and decided to check out the streaming video. Well the video quality was great but the audio was horrible. Those chipmunks made watching streaming video intolerable.
    I am hard wired to my tivo HD unit and connected to a Sharp AQUOS LC-46D65U via an HDMI cable. I contacted netflix and tivo about the issue and both parties acted as though this was the first time they had heard about it. Both tivo and netflix told me to contact the other company because they could see no reason on there end for the problem. Well installed a new HDMI cable but the problem was still on the streaming video content and only the streaming video content. I do not have this problem with any other audio.
    That when I decided to check this forum out. And to my surprise the problem has been an ongoing one from the start. This really makes you feel betrayed. When people pay this kind of money for service and don't recieve it then on top of that everyone plays dumb.This is just not acceptable. I guess the netflix subsription will be cancelled along with my tivo one.
     
  16. MighTiVo

    MighTiVo TiVotarian

    2,380
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    Oct 26, 2000
    Nashville, TN
    Which goes to show that everyone that has this problem must call and report it, if they get enough reports they will have to look into it.
    Don't assume they have heard about it already and are doing what they can!

    (Unless someone here is on a beta and can assure us otherwise...)
     
  17. massonal

    massonal New Member

    9
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    Apr 1, 2006
    St. Charles...
    Hi all,

    I have the audio problem with my Sharp LCD using the HDMI connection. I've just installed an optical cable from my TIVO to my audio receiver...and I have GREAT audio that way. Something is definately wrong with Neflix streaming audio over HDMI.

    Art Masson
    St. Charles, IL
     
  18. szurlo

    szurlo New Member

    181
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    Jul 11, 2002
    Lexington, SC
    Unfortunately, the qualifier here is "on certain brands of televisions". That makes the correct recipient of blame a little harder to determine. It has been suggested that the real issue here may be that the HDMI implementation on these TVs has some minor issue that is only being exposed in the specific environment presented by Tivo/Netflix. We can hope though, that Tivo can, and will, come up with a fix from their end even if they are not the source of the problem.
     
  19. jdrans

    jdrans New Member

    2
    0
    Feb 15, 2009
    This speaks directly to my question. I have the same problem as others with a Samsung LNS3251D. So we know the problem is the HDMI connection, and we don't know why. Whaddya gonna.

    My question is, can I simply leave the HDMI connection as is, and connect the digital audio with an optical cable as Art describes? I'm unclear as to what would take 'precedence', the HDMI connection or the digital audio connection. Can they co-exist with the HDMI carrying video, and the optical carrying audio? Or do I have to stop using the HDMI cable altogether?

    Thanks,

    Joel

    [edit: after looking through the rest of the thread it looks like the proposed 'solution' is to use component cables and analog audio. Is that the only combination that works? Can I use a) HDMI->DVI/component + optical audio, or is analog audio the only solution that has worked?]
    -j
     
  20. Jul 3, 2009 #120 of 161
    massonal

    massonal New Member

    9
    0
    Apr 1, 2006
    St. Charles...
    I believe you could use either Optical or Analog connections with an external stereo system. I've got mine set up to connect the optical audio from my TIVO to my Stereo Receiver optical input. It is definitely a "compatible" solution. I just turn off (turn the volume down) on my normal HDMI input to my TV and turn on/use audio through my external receiver & speakers when I want to watch Netflix movies. It works fine without a lot of hassle -- of course as long as you have an "extra" receiver and speaker system available for your TV.

    Still hoping that TIVO/Netflix can resolve the underlying compatibility problem with the HDMI audio -- which seems to occur with only some TV's. This seems like a small problem perhaps, but it is very annoying and certainly inconvenient.

    Art Masson
     

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