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Sound problem with Netflix/Tivo HD

Discussion in 'TiVo Help Center' started by Playloud, Dec 8, 2008.

  1. Feb 27, 2009 #81 of 161
    szurlo

    szurlo New Member

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    Jul 11, 2002
    Lexington, SC
    Has anyone in this thread that has the stuttering/pitch issue over HDMI gotten the new software version yet? Did it fix it? My TivoHD has not gotten it yet so I cant test it.
     
  2. Feb 27, 2009 #82 of 161
    szurlo

    szurlo New Member

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    Jul 11, 2002
    Lexington, SC
    Well, I now have 11.0b-01-2-652.
    Netflix audio over HDMI still sounds like vibrating chipmunks :(
     
  3. Feb 27, 2009 #83 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    Not fixed in the new version and TiVo has not even acknowledged this problem as they have the other ones.
     
  4. Mar 6, 2009 #84 of 161
    StrynBean

    StrynBean Well-Known Member

    5,258
    32
    Aug 5, 2004
    DMV
    I came here to see if there was a fix to the problem I was having with picture and sound watching Netflix through my Tivo.

    We watched a movie a few weeks ago (before I got my HDMI cables) and had no problem. Now that I have HDMI cables, we have both picture and sound problems. I guess if I want to watch Netflix I will need to switch back to component cables when we want to watch Netflix.

    I have a HP LCD
     
  5. Mar 6, 2009 #85 of 161
    szurlo

    szurlo New Member

    181
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    Jul 11, 2002
    Lexington, SC
    My "solution" was to hook both component and HDMI from the Tivo to the TV. Use the HDMI for everything except netflix. Unfortunately I don't think Tivo has even acknowledged this issue, so I don't think a fix will be forthcoming from them. Might be time for a new TV :) (Just not a Sharp, Samsung, Sanyo, Westinghouse, AOC or now apparently HP). Maybe new TVs will have a "TNHC" (Tivo Netflix HDMI Compatible) seal on them ;)
     
  6. Mar 7, 2009 #86 of 161
    jasonpalmer

    jasonpalmer New Member

    10
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    Oct 12, 2004
    Have Tivo Series 3 s/w: 11.0b-01-2-652. Audio drops out periodically on recordings and sometimes video freezes but sound continues.

    Anyone else?

    Thank you,

    Jason.
     
  7. Mar 13, 2009 #87 of 161
    W Auggie H

    W Auggie H Tivo Enthusiast

    364
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    Oct 11, 2001
    Atlanta,...
    Here is what I plan to do. I am going to take some time over the next week or so and watch or start to watching several movies using the Netflix application. I am going to watch enough of the movie so that my account sees that I "watched" that movie. From there I am going to rate the quality of my experience the lowest possible score. If we ALL do that over an over and over again their system should get the message that something is wrong with the playback of their video on TiVo.
     
  8. Mar 16, 2009 #88 of 161
    swwesq

    swwesq New Member

    1
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    May 6, 2005
    Add me to the list of Tivo/Netflix users with sound that comes out like chipmunks. Regular tivo sounds great, amazon on demand great, everthing good except netflix.

    I have a 20mbs fios line using a Sharp 60" LCD TV with HDMI direct to TV.

    Come on Tivo and Netflix, get on the ball and fix this!!!!!
     
  9. Mar 16, 2009 #89 of 161
    Scaevola

    Scaevola New Member

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    Dec 8, 2008
    he only suggestion was to mute hdmi and run everything through optical.

    Such a pita! If they would fix this one issue I wouldn't care(along w/ the hdmi auido lag). Sigh....
     
  10. Mar 18, 2009 #90 of 161
    dvdlrsn

    dvdlrsn New Member

    2
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    Nov 29, 2007
    I have the vibrating chipmunks problem with one of my TiVo HDs but not the other.

    #1 TiVo HD connected to Sharp Aquos LC46D64U with HDMI has chipmunks

    #2 TiVo HD connected to Sharp Aquos LC37D62U with HDMI DOES NOT

    It is strange the slightly older LC37D62U doesn't have the problem. I am going to try a newer firmware version on my LC46D64U to see if that does anything.
     
  11. Mar 18, 2009 #91 of 161
    szurlo

    szurlo New Member

    181
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    Jul 11, 2002
    Lexington, SC
    That is interesting. Will be interested to hear what your resutls are.
    Unfortunately, upgrading the FW is not an option on my cheap-o Walmart special Sanyo. Looks like I'm either going to have to live with this issue or buy a new TV.
     
  12. Mar 19, 2009 #92 of 161
    dvdlrsn

    dvdlrsn New Member

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    Nov 29, 2007
    No go with the firmware upgrade to the Sharp Aquos LC46D64U. The TV already has a newer version than what is available on the Sharp website.
     
  13. Mar 19, 2009 #93 of 161
    szurlo

    szurlo New Member

    181
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    Jul 11, 2002
    Lexington, SC
    Well, that's a bummer. I sure wish Tivo would at least acknowledge this.
     
  14. Mar 26, 2009 #94 of 161
    MighTiVo

    MighTiVo TiVotarian

    2,380
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    Oct 26, 2000
    Nashville, TN
    I spoke with TiVo and Netflix at some length today, they seemed very interested in the problem but indicated they had not received many reports.

    Although I suggested it would not help they even made changes for me to test such as changing packet size. Personally I believe this is a software or codec issue. We also went through every possible combination of PCM, Dolby, Netflix streaming, YouTube streaming, HDMI, Analog, optical, etc.

    End result was only HDMI & Netflix either Dolby or PCM.

    If you are still having this problem you should call in and add to the case so they have a good sample of conditions and can give the trouble the priority level it deserves and escalate to the appropriate engineers.
     
  15. Apr 10, 2009 #95 of 161
    MighTiVo

    MighTiVo TiVotarian

    2,380
    0
    Oct 26, 2000
    Nashville, TN
    As best as I can tell, my HDMI audio problem has been resolved.

    I had been playing Netflix audio through a optical connection to a small receiver and a couple bookshelf speakers just to bypass the HDMI audio problem when streaming.

    As I was testing the new folder I was too lazy to switch on the receiver and I noticed the audio seems to have been fixed as it played through the HDMI on my TV.

    Anyone else?

    Did something else change when they added the Netflix folder icon in now playing?
     
  16. Apr 10, 2009 #96 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    They updated the netflix program version from 1.0.0001 to 1.0.0005 so it is definately possible. Next week I will have to hook up my HDMI connection again to test my setup.
     
  17. Apr 10, 2009 #97 of 161
    MighTiVo

    MighTiVo TiVotarian

    2,380
    0
    Oct 26, 2000
    Nashville, TN
    Interesting, where did you see that?
     
  18. Apr 10, 2009 #98 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    If you go into the Video on Demand menu and select netflix one of the options is to view your account info. This also shows the app version.
     
  19. Apr 11, 2009 #99 of 161
    massonal

    massonal New Member

    9
    0
    Apr 1, 2006
    St. Charles...
    Mine is a Sharp AQUOS LC-46D64U also.
     
  20. blave

    blave New Member

    1
    0
    Apr 13, 2009
    Hi, this is my first post.

    I have not read every page of this thread, but joined the forum to add my voice to the fray about streaming Netflix audio issues. We just got done watching U-571 with our new (refurb'd) Series 3 through a 46" Aquos, and had the warbling (which is especially apparent when music plays - it's easier to hear with pitched content).

    However, just now I played brief bits of two other Netflix items in our queue, and it only did the warbling with one of them - which was an older movie. The other was an episode from Heroes season 3... I am wondering if whatever is happening with Netflix streams is only with older content whose audio has some different characteristic than newer stuff.

    Switching to the optical audio out of the Series 3 makes this go away completely, so yet again HDMI seems to be the culprit.

    To my ear it sounds like a very slight sampling frequency mismatch between source and destination, or maybe an audio clocking sync problem.

    I'm going to call TiVo tomorrow to log yet another case about this.

    Dave B.
     

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