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Sound problem with Netflix/Tivo HD

Discussion in 'TiVo Help Center' started by Playloud, Dec 8, 2008.

  1. Dec 11, 2008 #21 of 161
    kichigai01

    kichigai01 New Member

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    Feb 23, 2008
    I think I have stumble on a solution.

    I was playing around with different wiring setups and I did not have a single problem using component cables.

    I suspect the issue is with HDMI cables and how they transport audio. I used standard RCA type connections for the audio and not more trailing or high pitched sound.

    Maybe it works just for me but give it a try.
     
  2. Dec 11, 2008 #22 of 161
    Playloud

    Playloud New Member

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    Jan 6, 2008
    That was said previously in the thread. However, the problem needs to be fixed for people using HDMI. It only happens when watching Netflix, so there should be some sort of software solution for this.

    I guess if it came down to it, I COULD use component for Netflix, and HDMI for everything else (I have the spare inputs/outputs). I would then just have to change the input on my TV when watching Netflix. However, I much rather they just fix the problem with HDMI.
     
  3. Dec 11, 2008 #23 of 161
    Iluvatar

    Iluvatar New Member

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    Jul 22, 2006

    As it is not strictly a Netflix problem it would be TiVo that probably has to fix it as it seems to be a problem with how it interprets/outputs certain audio streams in tandem with certain TV's. I would assume any fix (unless ALOT of people are having it) would have to wait until the Spring 09 update.

    Who knows maybe it's a firmware bug in our TV's in how it interprets the audio sent by the TiVo over the HDMI connection.

    I have had this problem since I got my TV which was several months ago. I have frequently been able to reproduce this using pyTivo and MKV or m4v/mp4 files that contain certain types of audio streams. The symptoms being high pitched voices, scratchiness, and weird TiVo system noises after exiting the video.

    I just assumed that it was a problem with my TV since nobody else was complaining about it here until Netflix showed up.
     
  4. Dec 11, 2008 #24 of 161
    Playloud

    Playloud New Member

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    Jan 6, 2008
    Spring 09 seems unacceptable to me. If it is something with their software (which I am assuming), then that needs to be fixed asap. Since they read these forums, the very least they could do it reply to this forum to acknowledge the problem, and tell us that they will investigate it. The audio files I put earlier in the thread clearly show that Netflix is currently worthless to people who are having this problem.

    If it is a compatibility problem with the TV, we need to know that also.

    Can every who is having the high pitch/scratchy/chipmunk sound problem please reply in this thread with your TV's brand (and specific model number if possible)?

    Mine is a Sharp Aquos LC-32GP3U-B
     
  5. Dec 11, 2008 #25 of 161
    rrosebr

    rrosebr New Member

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    Oct 4, 2007
    I use Tivo, HDMI, and Optical to my reciever...I have crackling with the sound...However, I also have Xbox Netflix and no issues with the audio, even on the same MOVIE!!!
     
  6. Dec 11, 2008 #26 of 161
    rvmeush

    rvmeush New Member

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    Dec 24, 2001
    Columbia, MD
    I am using a Samsung LNS4051D with HDMI, and it has the audio problem with Netflix.
     
  7. Dec 11, 2008 #27 of 161
    rainwater

    rainwater Active Member

    7,057
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    Sep 21, 2004
    It isn't the same stream. XBox is using a different stream type than what TiVo is using. XBox and Roku use the same streams however.
     
  8. Dec 11, 2008 #28 of 161
    Meklos

    Meklos New Member

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    Nov 22, 2002
    Mitsubishi 65 DLP. HDMI, no receiver. After watching a Netflix show, no more beeps/boops on the menus in the Tivo... but beeps/boops on the guide are there.
     
  9. Dec 11, 2008 #29 of 161
    forthekill

    forthekill New Member

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    May 29, 2005
    Mine is a Sharp AQUOS LC-46D64U.
     
  10. Dec 12, 2008 #30 of 161
    rrosebr

    rrosebr New Member

    3
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    Oct 4, 2007
    That's great, I was just providing info...
     
  11. Dec 12, 2008 #31 of 161
    rrosebr

    rrosebr New Member

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    Oct 4, 2007
    My point is...HDMI has nothing to do with it because I use optical, as it provides better sound (proven) and the audio still skips...........
     
  12. Dec 12, 2008 #32 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    Is the audio higher pitched than it should be?


    My TV is a Sharp Aquos 46d65 and audio is coming straight from it.

    At least 3 Sharp's so far.....hmmm.
     
  13. Dec 12, 2008 #33 of 161
    nmccainjr

    nmccainjr New Member

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    May 23, 2008
    I change my audio connection to Optical and it's working great...

    It's the HDMI
     
  14. Dec 12, 2008 #34 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    Most definitely, every other audio input source seems to work great.
     
  15. Dec 14, 2008 #35 of 161
    Innerloop

    Innerloop New Member

    120
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    Sep 10, 2000
    Marin...
    Same problem here - all material I have tried. Makes it totally unusuable.

    I hope Tivo doesn't assume that forcing people to switch to other audio input methods is an acceptable solutoin to this. I would expect an emergency patch in a matter of days or I will not bother with Netflix beyond the 2 week trial.

    Samsung Plasma screen, TivoHD.
     
  16. Dec 14, 2008 #36 of 161
    Lady

    Lady Sarasota County, FL

    11
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    Nov 27, 2008
    Florida
    Is there another solution I can use? The sound is messed up on Eye of the Dolphin for me. When I try to download it again the same movie is in the cue that asks me if I want to resume the movie at the same spot or play from the beginning. :(
     
  17. Dec 15, 2008 #37 of 161
    kirkbross

    kirkbross New Member

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    Jun 12, 2007
    I have a Series 3 and the audio is choppy AND lags with Netflix. It's like a fast stutter, plus the lag of a few seconds. What a bummer. Recycling the power on the Aquos and Tivo made no difference. I just got off the phone with Netflix and he thinks it's a Tivo issue.

    I think they are ahead of themselves on this particular streaming technology and I dare anyone with a Tivo and Netflix (and any kind of internet connection) to say they have zero problems with any and all Netflix titles. I bet 100% of users are having problems.

    I don't mind waiting for a DVD and I have to remind myself that in Darfur, the refugees fleeing machete-wielding marauders don't even have Netflix and can only watch 500 channels of cable programming through their Tivos. Plus, they only have 42" HD TVs (compared to my 46" Aquos).
     
  18. Dec 15, 2008 #38 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006

    I am concerned that this may be a TV firmware bug with handling out of spec audio signals. The majority of the displays on this thread having the issue seem to be either Sharp or Samsung. But that's just a thought. Also I have seen mention elsewhere of other users having similar sound issues with non-TiVo devices over HDMI.
     
  19. Dec 15, 2008 #39 of 161
    Lady

    Lady Sarasota County, FL

    11
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    Nov 27, 2008
    Florida
    I have a Hitachi 55" plasma with HDMI on the set that we are downloading the NetFlix to.
     
  20. Dec 15, 2008 #40 of 161
    Iluvatar

    Iluvatar New Member

    377
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    Jul 22, 2006
    There are many audio problems with Netflix right now and I wasnt sure whether you were having the same problem as others in this thread (there are a couple posts that are not the same problem as what the thread was created to discuss). The symptoms being high pitched voices (everyone sounds like a chipmunk) on 95% of Netflix videos and afterwords high pitched TiVo system sounds (beeps and boops). If you are experiencing audio lagging or audio drop outs I dont believe those are the same issue.
     

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