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Single "guide" button press acts as if pressed twice

Discussion in 'TiVo Help Center' started by DrKronin, Jan 12, 2013.

  1. DrKronin

    DrKronin New Member

    4
    0
    Jan 12, 2013
    I have had a Tivo Premeire for a year or so, and beginning with an update a few months ago (sorry that I can't be more specific) the "guide" button now acts strangely sometimes. Probably 10-20% of the time I press the button, it acts as if I pressed it twice. If the guide is already up, it disappears and immediately re-appears. If it isn't, it pops up and then goes away.

    This never once happened before the update, and began immediately following. The frequency of the problem has remained consistent (so far as I can tell).

    I would have asked something earlier, but I at first assumed that it must have been a bug introduced with the update, and that everyone else would notice the problem and Tivo would quickly patch it. From searching these forums, it seems I was wrong, and that this problem is rare.

    Is there anything I can do about it? When it happens 2-3 times in a row, it can be infuriating.

    Thanks!
     
  2. mlippert

    mlippert New Member

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    Apr 2, 2010
    Massachusetts
    Are you sure it's just the guide button? I was seeing most of my remote's buttons frequently seeming to send 2 pushes (very annoying when it's the delete show button!).

    However, it seems to have gotten better once I put in new (well recharged) batteries.

    Try that and let us know if it helps.
     
  3. DrKronin

    DrKronin New Member

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    Jan 12, 2013
    I'm not 100% sure it's just the guide button. I've just never noticed the problem with a different button.

    I have replaced the batteries, and will let everyone know if that works. Hope it does :up:
     
  4. DrKronin

    DrKronin New Member

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    Jan 12, 2013
    The problem persists. :(

    Edit: And I think I can prove that the problem is NOT with the remote. If I press the guide button twice in rapid succession, the yellow light on the Tivo box flashes twice, but it still only acts as if the button was pressed once. So if the guide wasn't up, it displays it, but does not clear it. When this issue arises, the yellow light flashes only once, but the Tivo box acts as if the guide was pressed twice. This supports my initial belief that the update caused the problem.

    Given that, it's very surprising to me that I'm the only one with the problem. Oh well, absent a patch, I think I'm stuck with this issue :(
     
  5. replaytv

    replaytv gun talk ignore list

    4,402
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    Feb 20, 2011
    Denver ish...
    I remember from my electronics training that when a button it pushed, usually there is a little bounce from the one push, so the button goes in and out and sends multiple contact closures. So a electronic circuit is included that only pays attention to the circuit every so often so it doesn't see the multiple contact closures.
    So if that circuit is not working it could be causing your problems. But that one anti bounce circuit is designed to be used for all the buttons, so all buttons should be erroring. Or that is how I remember from +25 years ago training.
     
  6. sharkster

    sharkster Well-Known Member

    3,910
    102
    Jul 3, 2004
    NV
    I have suddenly begun to have this problem also. Frustrating. I replaced my old Tivos with Premieres almost a yr ago (last March) and only recently have I been having this problem (and a few others, I might add). I think something was less than stable in one of the last two updates.
     
  7. dlfl

    dlfl Cranky old novice

    6,996
    17
    Jul 6, 2006
    Near...
    Check and replace batteries before worrying about double-keying.

    The 3 year old remote for my TiVo HD was double-keying on a few keys and becoming very balky on some other keys. Time to replace the remote, which I did. The buttons on the new remote not only have a better "feel" than the original ones, but they work correctly. $22 at Amazon.
     
  8. DrKronin

    DrKronin New Member

    4
    0
    Jan 12, 2013
    Replaced the batteries, and the problem persists. Also, if you read my comments above, you'll see that I've essentially eliminated the remote as the source of the problem by noting that the yellow IR activity light on the front of the Tivo only indicates one keypress when the problem occurs, and even if I simulate a double press by rapidly hitting the button twice, the light blinks twice, but the Tivo ignores the second press.

    In short, unless I completely misunderstand how this works, the problem is certainly on the box.
     

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