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Shipping Charges on Tivo.com ridiculous!

Discussion in 'TiVo Roamio DVRs' started by y2jdmbfan, Aug 20, 2013.

  1. nandopr

    nandopr Member

    101
    0
    Jun 6, 2003
    Orlando, FL
    Thank you.
     
  2. brianric

    brianric Active Member

    1,408
    2
    Aug 29, 2002
    Pennsville, NJ
    Basic plus Digital Starter package from Comcast. Looking at getting HBO and Showtime once my Pro is setup. You were replacing a Tivo, I was replacing the CC on my XL2.
     
  3. Surrealone

    Surrealone TiVoOnThEmInD

    325
    0
    Dec 8, 2006
    After I ordered mine(free shipping) I called to bump up shipping to 2day air and was told after the order is in the system it cant be changed but the rep told me would try to see what he could do. I asked if he needed my credit card and he said no. But he could not make any promises. I was thinking I was still on the 5 to 7 day list. But I got my shipping notice yesterday and tracking number and BAM 2 day air. I checked my tracking today and it will be here tomorrow I'm calling in sick (cough) (cough) tomorrow I pick up my new multi stream card today on my lunch break. Bring on the good times
     
  4. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    I ordered from Weaknees on Tuesday because they showed they had it in stock.

    On Wednesday I got an email with a title of "Your order (etc.)" which I didn't read.

    Today I decided to go to that email and click the "tracking" link to see how far it had gotten.

    The email was however a message that "our fraud alert system has flagged your order - call us". I think they should have called me, not sent an email. I use that credit card to ship to that address all the time - it's a valid shipping address for the credit card. I think I have bought stuff from Weaknees back to 99 as I recall, and about a year ago most recently, and over the years as well.

    And then another email - your Tivo is on backorder, we HOPE to get stock next week.

    Flagging the order for fraud, emailing instead of calling, and claiming to have stock when they don't - that's 3 strikes for this order. I love Weaknees but they royally screwed up on this one. But see EDIT below...

    If I had ordered from Amazon, it would have shipped today - now they are quoting August 30th on Amazon.

    If I order from Tivo, will they ship tomorrow? Any way of knowing if they have them to ship? If so, I'll cancel the Weaknees order.

    Weaknees really put me in a jam, because I have an XL4 that has to be returned to Amazon by August 31st or never.

    EDIT: Heard from Weaknees - apparently it's my fault - user error. The billing address they got was the same as the shipping address, which is not the address on the card, and no credit card company is going to authorize a charge without the billing address.

    What happened was Weaknees sent an invoice, which I interpreted as a confirmation, followed 12 minutes later by the fraud alert/order needs attention email.

    So my apologies to Weaknees.

    Unfortunately, in the intervening time the stock did run out, which is understandable, so in the end I will order from Tivo tonight, because I'm in a rush to get it, test it out, and return the XL4.
     
  5. TC25D

    TC25D New Member

    202
    0
    Aug 21, 2013
    I ordered from TiVo last night, shipped today, arriving next Tues via UPS. Used free shipping.
     
  6. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    Thanks for the info. I just did the same.

    This get-it-now game is tricky. By mis-entering the order at Weaknees, I lost out on getting shipped from inventory. So I had to order from Tivo and pay 60 more.

    Then I go to check on my order for the two minis at Amazon, and find I never clicked the final Place Order button, so the minis are still sitting in my cart. Okay. I go to check out, and now they say "may take an extra 1-2 days". Alright, no problem... but then on the final summary page before "place your order", it says the expected delivery date is September 10-11. That's more than 1-2 extra days. So I cancelled the Amazon order and ordered from Tivo - at list price.

    Normally I only play this game for the latest iPhone :)
     
  7. grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    I got mine straight from Tivo. Ordered it at 1 Wed. morning and it's arriving tomorrow. I used the free shipping, so I'm very pleased I didn't spend the extra money for 2 day delivery.
     
  8. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
  9. ggieseke

    ggieseke Active Member

    4,024
    12
    May 30, 2008
    The last one I bought directly (a 649) made it from Dallas to my doorstep in Houston in one day with free shipping.
     
  10. Surrealone

    Surrealone TiVoOnThEmInD

    325
    0
    Dec 8, 2006
    08/23/2013 4:56 A.M. Out For Delivery
    I will be sitting on my front pourch :)
     
  11. Kolenka

    Kolenka New Member

    44
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    Jan 2, 2013
    Using a password manager to fill out forms like this can help.
     
  12. tater2

    tater2 Tarheel Tivo

    96
    0
    Jun 6, 2001
    Youngsville,...
    I just got off the phone with them. I ordered the Pro with lifetime. I told them I could get free shiiping and no taxes from amazon. The CSR said since I live in NC, she could offer me free 5 day shipping and no taxes.

    I had to ask first but it looks like they are doing free shipping and no taxes to some states?
     
  13. aaronwt

    aaronwt UHD Addict

    19,176
    22
    Jan 31, 2002
    Northern...
    Isn't free shipping is offered to everyone in the continental US?
     
  14. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    Actually, I think that's what caused the problem. I used Roboform to fill out the billing address but I may have used Roboform a second time to enter the shipping address and it overwrote the billing address.

    That happens because some genius programmers can't use the obvious names for fields (shipping_address, shipping_city, shipping_state, billing_address, billing_city, billing_state) and therefore it confuses the auto-entry.

    Most sites have shipping and billing info on different pages but some get it all on one page, like Weaknees.
     
  15. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    When I put one in my cart at TiVo.com and started the checkout process it showed free shipping and no tax, even to Hawaii. The only reason I didn't buy is I found the Solid Signal deal for $51 less. I was also worried I'd go through the whole process and TiVo would call me back the next day saying they couldn't ship to me for free and then try to charge that completely outrageous 2 day fee of $115! I've shipped and received tons of packages to and from here and I know for a fact that Ground service CAN be used and expedited rates are no where near that ridiculous rate. They're just underhandedly trying to rake you over the coals and make a few extra quick bucks.
     
  16. TC25D

    TC25D New Member

    202
    0
    Aug 21, 2013
    Or they simply want to be able to ship all the devices the same way and to discourage having to process 'shipping exceptions' they price the alternatives accordingly.
     
  17. y2jdmbfan

    y2jdmbfan New Member

    41
    0
    May 7, 2004
    My Roamio Pro just got delivered to my office! Can't wait to get home and hook this sucker up...TiVo Premier XL4 w/ lifetime is going on Ebay as soon as I transfer the programs off of it...
     
  18. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Yeah, I'm sure that's it. :rolleyes:
     
  19. TC25D

    TC25D New Member

    202
    0
    Aug 21, 2013
    I prefer not to accuse people of deception and deceit, you don't.
     
  20. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    I don't think it's deception and deceit, I just think they're trying to maximize profits.
     

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