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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. JustAllie

    JustAllie Number crunchin'

    34,889
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    Jan 4, 2002
    Arlington, VA
    I just had two family members contact me in the past week ranting about Verizon's crappy DVR that they insisted on installing with the Verizon FiOS TV service.

    I'm now officially going to just cut and paste my recommendations for what equipment to ask for so that my friends and family members can use their TiVos with FiOS, and reassuring them that no matter what the Verizon tech says, FiOS is compatible with TiVo, and they do not "have" to get the Verizon DVR. :rolleyes:
     
  2. JStew

    JStew Member

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    Oct 1, 2007
    Has anyone recently had a Vz truck roll to install cards? I had it done about a year ago and it was $25.00 for the tech to come do the job. Recently, there have been grumblings that the cost is presently at $79.00. Can anyone confirm this?
     
  3. Gregor

    Gregor Active Member

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    Feb 18, 2002
    I think the current "deal" with FIOS is a free DVR for a year. My parents took it, and really like it, but they've never had a DVR. Unfortunately, I've never been able to convince them how great Tivo is.
     
  4. sender_name

    sender_name I remember XM 202!

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    Feb 11, 2005
    Northboro Ma
    Just quoting myself here...

    The pixelation was fixed by verizon at the office. The PON? card was swapped out and the specific fiber connected to it was cleaned (this is what the tech determined had to be done) and now i have no uncorrected errors in that range. Actually i have no errors...So i am now re-recording all the Stargate atlantis eps that were pixelated :)

    Ahh..I needed my USAhd and ScifiHD
    when i had my install done (the guy brought the cards) the cost was 3x $6.99 (over 3 months) for the entire install...
     
  5. V7Goose

    V7Goose OTA ONLY and Loving It!

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    May 28, 2005
    New Mexico...
    Both time I had them come out to install cable cards (about 18 months ago, then again two months ago) there was no cost for the truck roll. The only thing on my bill is the additional cost per card per month.
     
  6. JStew

    JStew Member

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    Oct 1, 2007
    Thanks, sender and Goose. I think customer service gave out wrong information (again).
     
  7. smcmanus

    smcmanus New Member

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    Oct 29, 2008
    Verizon cable cards. I do not know if others have run into this. Verizon tech support advised me that I needed 2 single stream cards and that Tivo 3 will not handle the M series (multistream) card at this time, bu tthey are coming out with a different tivo next year that will. He stated that the M series cards are bigger than the S series and will not fit in the current series 3 box. The tech wanted to drop ship the cards to be, but Verizon billing insisted they could only be installed by a service tech and the charge for the service call is $79. I live in the Philadelphia area, so I do not know if this is the same everwhere. The cards are being installed tomorrow, so we'll see how it all works.
     
  8. Jonathan_S

    Jonathan_S Active Member

    15,063
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    Oct 23, 2001
    Northern...
    Sort of correct for the original series 3, not true for the TiVo HD and TiVo HD XL.
    There are already two TiVos out that fully support M-cards.
    Nonsense. The cards are the same size.
    Heck, even the original series 3 will work with M-cards; it just can't use more that 1 stream from one. (So you need two M-cards for dual tuner support).
     
  9. debtoine

    debtoine WTTWDC

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    May 17, 2001
    NJ
    We just jumped ship from cable to Fios. Our install is next Friday, and I can't wait. :)

    No more worrying about tuning adapters for us.

    deb
     
  10. sender_name

    sender_name I remember XM 202!

    227
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    Feb 11, 2005
    Northboro Ma
    Dammit...I just had Fios extreme HD activated and I turned FX HD and it is garbage with uncorrected errors...Time to call Vz and have them clean another PON card and fiber...It only took 2 months for them to track down the error on the 135,000 range now this one is in the 335,000 i think...
     
  11. richsadams

    richsadams Active Member

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    Jan 4, 2003
    Welcome to the forum! Per Jonathan's note, the VZ rep obviously knew little about the subject matter. "M" cards are bigger than "S" cards?! :rolleyes:

    In any case as long as the tech they send out isn't the same guy you should be fine. Give him the TiVo HD cable card installation sheet or the Series3 installation sheet (not sure which you have) that came with your TiVo, make sure he follows it (in particular make sure he/she installs and pairs cable card 1 first and then 2...trying to activate them both at the same time is the most common mistake) and everything should be fine.

    With regard to the $79 truck roll charge, IIRC others here have pushed back, cajoled and/or threatened VZ and had the charge reduced or waived. YMMV.

    Feel free to report back! :up:
     
  12. webin

    webin New Member

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    Feb 13, 2008
    Hillsboro,...
    <removed my snarky reply to a spammer>
     
  13. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Oh come on...where's the fun in that? ;)
     
  14. eddietr

    eddietr New Member

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    May 6, 2008
    Well, I'm about to give up after 6 months of S3 + FIOS.

    All was fine for about 4 months with 2 M cards. But for the past two months one of the two cards will stop working every couple of days. Then I restart the TiVo or call and have the card "pinged" and that card will work again.

    And then invariably a day or two later the other one will stop. So effectively I'm restarting our TiVo 3 times a week and more importantly I'm losing a lot of shows.

    So Verizon replaced both M cards. Then we replaced the TiVo. And still the same behavior.

    Which is strange considering all was well was for 4 months. Very frustrating.

    So I guess the plan now is to go with our antenna and iTunes for a while. No sense in paying for service when half our cable shows don't tape anyway.
     
  15. moneytrain8

    moneytrain8 New Member

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    Feb 8, 2005
    White Marsh, MD
    I had Fios installed on Tuesday. I have two TiVo HD boxes. It was beautiful.

    When Comcast came out 18 months ago, it literally took 6 visits to get my cable cards working correctly. Each one was hours long, with some 47 IQ contractor on the phone with a 48 IQ dispatcher who couldn't seem to get Comcast's Enigma-esque codes in place to give me the channels I paid for. Each time met with some new act of idiocy and miscommunication. It still didn't fully work even after that, I was missing channels - luckily they were the crappy ones I didn't care about and not the HD ones.

    ANYWAY... Verizon came out at 9 a.m... I had phone, Internet and Extreme HD in under 3 hours. He had the cable cards activated in minutes, which was made super easy by a thumb drive that allowed him to activate via my computer. I have all my channels, the TiVo works beautifully. I have tons of HD channels with dozens more to come in the net 60 days.

    Comcast... are you listening? Get rid of the dolt subcontractors and use Comcast employees (the Comcast cable cards only worked after a visit form a real Comcast employee).

    I'm sure people have horror stories about Verizon. I had a great tech who knew what he was doing... but I have heard plenty of good Verizon stories, which I nearly NEVER hear about Comcast installs.
     
  16. Nov 1, 2008 #1236 of 2214
    richsadams

    richsadams Active Member

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    Verizon installed all of the fiber optics, etc. in our neighborhood back in June and I've been waiting for them to let me know when FIOS was available but I hadn't heard from them (expecting a flyer, letter or something). This morning I was out walking the dog on the next street over when I spied a VZ truck with a repairman pulling some equipment out of the back. I stopped and asked him if/when FIOS would be available at my house? He said he was installing it for my neighbor and that it might be available for our house already. I asked him if he had any dealings with TiVo's and he told me that he had and that they had one particular frequency that was "too hot" and required attenuation. He also said that they had just started receiving "M" cable cards and that seemed to cure the problem. He started to explain attenuation, cable cards and such and I told him that I'd been following this forum and what I had learned (thanks to the brilliant contributors here :up: ). He looked a little stunned, smiled and said that I seemed to know as much as he did and that he should hand me the equipment and let me do the install myself. Well, I don't know that much I told him.

    He took my address and phone and said he'd check on availability on his laptop when he was done with his current installation. He called back in about two hours and said that he had confirmation that our house was ready. :D But then...:eek: After reading so many pro's and con's here I'm still on the fence. Right now I have Comcast and it's okay, but I would really love to have all of the uncompressed HD channels as well as the huge broadband pipe.

    It's decision time I guess. I suppose I can wait, but I'm not sure why other than I'd hope that things will get better with regard to attenuation. If they have "M" cards now that might be the key. Hmmmm...what to do. :confused:
     
  17. Nov 1, 2008 #1237 of 2214
    moneytrain8

    moneytrain8 New Member

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    Feb 8, 2005
    White Marsh, MD
    Rich... They put M cards in my two TiVos this week, although you and I are in slightly different areas. :)
     
  18. Nov 1, 2008 #1238 of 2214
    richsadams

    richsadams Active Member

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    Jan 4, 2003
    And it sounds like everything is as it should be. :up: No attenuation, no problems?
     
  19. Nov 1, 2008 #1239 of 2214
    JacksTiVo

    JacksTiVo TiVo User since 2001

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    Jan 7, 2006
    New Jersey
    Rich,
    Visit the Verizon FiOS Web site and enter your zipcode. The site will advise if it is available to your home. They did not send any flyers or sales reps into my neighborhood. After they install the optical terminal boxes (if you have underground service the terminals boxes are in the larger boxes) they are good to go since they test each fiber back to the central office as they "wire" each terminal.

    Their system is all prefab. After installing the ONT in your home, they plug the prefab optical cable into it and then run the optical cable from your service box through the conduits to the nearest terminal box, where they plug in the other prefab end of the optical cable.

    I have had no attenuation issues with the ONT712. The FiOS service is superior to standard cable and with my new Samsung LCD TV the picture is so sharp that sometimes it appears you are looking out of a window.

    I had cable service with the same company for 26 years, so it was hard to depart since I was comfortable with them. But when the SDV became an issue I was able to make up my mind rather quickly to change to FiOS.
     
  20. Nov 1, 2008 #1240 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Thanks for the info and positive feedback Jack. I did indeed check on line a while back and it said FIOS was available at my house. I just hadn't done anything about it because of my TiVo questions/concerns and was glad I was able to ask the VZ installer about it.

    When they installed the lines in my brother-in-law's neighborhood they sent him a big promo package in the mail. I was kind of waiting for that as well to see if they had any "deals". (According to the VZ web site I can apparently get their DVR free for one year...oh boy! :rolleyes: )

    In any case, thanks again. Hearing about your and other's positive experiences plus knowing that they're using "M" cards now is a plus. I think I'll pull the trigger as soon as I can find time to stay home for a day and ensure they get everything right. :)
     

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