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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Oct 6, 2008 #1201 of 2214
    passatdream

    passatdream New Member

    27
    0
    Nov 14, 2005
    I have FiOS and two Tivos. I have one S3 and one Tivo HD. Both have two cable cards. Verizon provides single-stream cable cards, so you will need to of them to use the dualtuner functionality. I've had no problems with Verizon's CableCards.

    Chris.
     
  2. Oct 6, 2008 #1202 of 2214
    sender_name

    sender_name I remember XM 202!

    227
    0
    Feb 11, 2005
    Northboro Ma

    Verizon has an online billing statement that is all broken down. That's what i use. Perhaps somewhere on your bill it directs you to the website for a more detailed bill?

    EDIT: I just checked mine and they do indeed have a VERY detailed bill online.
     
  3. Oct 6, 2008 #1203 of 2214
    sender_name

    sender_name I remember XM 202!

    227
    0
    Feb 11, 2005
    Northboro Ma
    The Digital Adapter is a $4/month box that allows the standard def channels (like 0-499) to be viewed on a standard def tv. It is essentially a micro cable box. I have one in my bedroom for my tivo series 2 and 24" standard def tv.
    If you have told them you have 2 tv's and only ordered 1 HD box they might have sent a Dig. Adapt for the 2nd tv...if you have a standard def tv or a series 2 tivo you will need a dig adapter//
     
  4. Oct 6, 2008 #1204 of 2214
    pjb923

    pjb923 New Member

    7
    0
    Sep 16, 2007
    I know what the digital adapter is, and I know that I don't need one. I have an HD Tivo and made it very clear on the phone that I needed 2 cablecards and a DVR for a 2nd room. She even got a tech on the phone with us to verify the availability and compatibility of the cable cards. Then she repeated the entire order back to me, re-stating that I needed 2 cablecards. 20 minutes later I received the order confirmation that I posted here.

    I tried calling them back before I left work today, but didn't want to spend any more time on hold and gave up. I'll try again tomorrow.
     
  5. Oct 7, 2008 #1205 of 2214
    timmymac123

    timmymac123 New Member

    19
    0
    Jan 20, 2003
    I called Billing. I had to work the young woman a little bit.
    First I called my local Verizon office to see if they had the cards on hand...which they did. They mentioned if I had an Order Number, I could just stop by and pick up the cards.

    So I asked about Cable cards. I mentioned I wanted to pick them.
    It sounded odd to her, but she accomodated.
    I got my order number for two cards and ppicked them up.

    I got home, put one in my tivo and called support to activate them.

    Another weird call....the support guy asked if I was a tech...he he.
    I of course said no, how much brains does it take to read two numbers
    to a support person on the phone...he laughed.

    After a few minutes and one remote reset later (I was only getting local HD, he did a reset and that provided the rest of the HD channels) I was off an running at my leisure with no support person on site!

    --tmac
     
  6. Oct 7, 2008 #1206 of 2214
    sender_name

    sender_name I remember XM 202!

    227
    0
    Feb 11, 2005
    Northboro Ma
    NICE...
    It is so simple to do the cards when you are familiar with the tivo interface...I was tempted to post on youtube "How to configure fios cards for tivo"
     
  7. Oct 7, 2008 #1207 of 2214
    webin

    webin New Member

    307
    0
    Feb 13, 2008
    Hillsboro,...
    Congrats! You are the very first person I've heard of that managed to convince Verizon to let you do the job yourself. Of course we can all handle it, but they won't let us!
     
  8. Oct 7, 2008 #1208 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Well done! :up: But didn't you miss having nothing to do for four hours while you sat around waiting for the VZ tech to show up?! ;)
     
  9. Oct 8, 2008 #1209 of 2214
    pjb923

    pjb923 New Member

    7
    0
    Sep 16, 2007
    I wanted to give a quick update on my order status. I called back to update my order with cable cards in place of the digital adapter.

    Calling the number provided on my order status page I am greeted by a maze of menus, always asking for the phone number you are calling about. Since i don't have a Verizon phone, I just hit pound a few times to get through this first stage. Then I am asked what service I am calling about and press the button for Fios and say that I am calling to update an existing order. Once I am finally connected to a person I start to read my order number and he says "oh, this is about Fios... I will need to transfer you". Ok, why did I have to choose the Fios option in the menu if they are going to send me to someone that can't help me with Fios??

    Next person picks up and asks for me Verizon business phone number. I tell them I don't have a phone number, but I have an order confirmation number. Her response... "I can't help you if this is regarding a residential account, let me transfer you." She was nice enough to give me the direct number for Fios support making my next call much easier, and she transferred me to the correct department this time.

    I explained the error on my confirmation and she made the appropriate changes to my order. A few hours later I saw that the order had been updated and now shows 1 cablecard and 1 digital adapter. I called back again and was told that the status on the website is not updated and that my order is correct in their system. She also managed to try to sell me their phone service before we hung up.

    My installation date is Saturday Oct. 25th, and I'm keeping my fingers crossed until then. I will be armed with information about attenuators, low pass filters and cablecard installation when the techs show up.
     
  10. Oct 8, 2008 #1210 of 2214
    webin

    webin New Member

    307
    0
    Feb 13, 2008
    Hillsboro,...
    Don't you just love the Verizon phone system? Even if I do find a convenient path through the subsections, I always seem to get transferred incorrectly as least once.

    I've done some simple phone system routing programming, and I can't imagine how complicated their flowchart must be.
     
  11. Oct 8, 2008 #1211 of 2214
    Jonathan_S

    Jonathan_S Active Member

    15,084
    11
    Oct 23, 2001
    Northern...
    I love the part where you call the same number four times in two days and it presents you with 2 or 3 different menu trees. You can't even memorize your way through.

    Or the fact that it tries it's damndest to avoid connecting you to tech support after you've got a scheduled visit. (Um, guys, I'm trying to cancel the now-unnecessary tech visit.)
     
  12. Oct 8, 2008 #1212 of 2214
    sender_name

    sender_name I remember XM 202!

    227
    0
    Feb 11, 2005
    Northboro Ma
    i just hit random buttons until i get a person...and then i go from there...Somtimes i even try to get as far from the correct person as possible...call fios and make your way to the business cellular or something
     
  13. Oct 8, 2008 #1213 of 2214
    rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    I've found that if you say "agent" at any time during the call you are released from voice-prompt hell and connected to a live person. The bad news is that it's a crapshoot whether or not that talking head can actually help :eek:
     
  14. Dana_B

    Dana_B New Member

    4
    0
    Jul 18, 2004
    Alta Loma
    Called Verizon to start getting some of the new channels offered. Like SpeedHD.

    If you do the same get an order number before you hang up.

    I had to call twice to get it installed as the order the first time was never entered into the system and one of the first questions I got in regards to the order was the order number. I did not have one. Placed the order again and got an order number and new channels in less then a minute showed up.

    TiVo HD Fios cable cards
    1gb internal upgrade
     
  15. JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    I recently posted my experience with stuttering audio & pixelation on another thread (http://www.tivocommunity.com/tivo-vb/showthread.php?t=407509). In my case it wasn't FiOS and the need for a low pass filter, but an issue with the My DVR Expander.

    In any event in reading some recent posts, i thought I would provide what I hope are some helpful comments.
    If your FiOS service has gone 100% digital, Verizon will give you two digital to analog converter boxes at no monthly charge. I initially was charged $3.99/mo per box.

    When I converted to FiOS from NJ Cablevision cable service I was pleased with the quality of the HD video and saw some improvement as compared to Cablevision's HD.
    My TV was a 53" Sony rear projection set purchased in June 2000. It was HD ready at the time so adding the S3 was not a problem.

    After saving money in my "mad money" account (I save a few dollars each month to buy myself gadgets, toys and such without having to worry that my DW will complain about the expenditure), I finally had enough to purchase a new LCD HD TV.
    Wow, the FiOS HD is absolutely unbelievable. I purchased a 52" Samsung series 6 unit that received high marks from Consumer Reports & CNET. The FiOS picture is so good and lifelike that it almost feels as if you are looking out of your window.

    In other words, if you want to experience the full extent of the FiOS service, you should have a newer model HD TV, not one that is 8 years old.
     
  16. dave843

    dave843 New Member

    35
    0
    Jan 9, 2005
    Fairfax, VA
    I just had FIOS installed on Friday. It went fairly well. But the installer hadn't done a cablecard installation in a couple of years, and had never done a Tivo. So he didn't know what he was doing. But he was friendly, and willing to learn. He let me deal with the Tivo. He wrote down the numbers, and I ran the Tivo. After trying to activate the first card for a few minutes, he figured out that the cablecards were not on my account (so they would not activate). After adding them to my account, they activated.

    But now the fun part -- I got two M-Cards. The installer mentioned that my cards were brand new when he picked them up. So it looks like Verizon is slowly moving to the M-Cards.
     
  17. slocko

    slocko New Member

    690
    0
    Mar 4, 2004
    Old Bridge, NJ
    does that mean you only needed one card? why did he install 2?
     
  18. dave843

    dave843 New Member

    35
    0
    Jan 9, 2005
    Fairfax, VA
    According to the Series 3 and Tivo HD FAQ, the Tivo HD supports the dual-tuner capabilities of the M-card, but the Series 3 does not. This means that the Series 3 must have two cable cards to use both tuners (it doesn't matter if the cards themselves support it or not). Hopefully the Series 3 will support it at some point.

     
  19. SeanC

    SeanC ECT

    9,616
    6
    Dec 30, 2003
    Someplace
    There have been comments on this board from TivoPony that have made it sound unlikely that the S3 will ever be upgraded to support the M card's dual tuner capability.
     
  20. aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    Oh well. It's not worth it for me anyway. Just to have them come out to install M cards would cost a lot and only save me $2 on each tiVo.
     

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