dnorthway said:
For those individuals in Plano TX that have Verizon Fios and the new TIVO Series 3, how did you get it to work. I have the Verizon guys here for 3 hours until they finally got the cable card working on the TV. But, then when we put them into the TIVO box, I got the message acquiring channel information but could go no further. Verizon says the cards are working correctly because they work on the TV. TIVO says it has to be something on Verizon's side. I am stuck in the middle. Any thoughts?
I documented this in an earlier post (probably didn't see it with all the off topic posts in between trashing Verizon)
The entire process of rewiring for telephone, internet and cable took about 7 hours. It took nearly 2 hours to get the cablecards to work. I had printed out an article that another forum member recommended:
http://techdigs.net/content/view/46/42. While it is very Comcast focused, we were able to glean enough info to help. It would have been nice if the instructions that TiVo says to hand to the installer was actually complete, but it really wasn't.
Hopefully this will help:
1) Ask for brand new, never been used cablecards and write down the Serial Number (SN) and the UnitAddress (UA) that is on each of the cards. Mine were Motorolla. Your installer will need to repeat the numbers over and over.
2) Make note of which one you put in the bottom slot, this cablecard 1.
3) When you put the card in the bottom slot, a screen will show up with the card in green. I waited several minutes just staring at this screen and nothing happened. There is an option for Configure Card 1, so I decided to select it.
4) A black screen with white information shows up. This is the MMI screen that TiVo has a picture of in their instructions. According to the info in the techdig article, the HOST and DATA numbers are critical.
5) The tech will need to provide the Host and Data info to the guy on the phone. It will take that person several tries to type the long string of numbers and letters.
6) Because they could not do one and then the other, I had to put CC2 in before we finished with CC1.
7) The screen pops up showing 2 CCs in green and there is a new option for Configure CC2. We waited a few minutes before I selected the Configure CC2. The HOST and DATA information are unique for each CC.
8) It appeared that the person on the phone had a lot of trouble keeping the information straight between the 2 cards. He kept mixing the Host and Data information between the 2 different serial numbers. Since I couldn't see the screen he had to enter this into, I can't comment on why this was so difficult.
9) I can tell you that they had to reenter this information many times. I heard that they were getting an error message, but I could not find out what the message was. The TiVo Config screens time out, so I had to go through the TiVo Central menu many times to get back to the CC screens.
10) When they are successful, TiVo will automatically go to the Test Channel screen. For me this happened to CC1. All of the sudden the TV station it is testing appears in the background. We told them to stop messing with it because whatever they did, it was working.
11) We asked them to do whatever, to the second card. They did and the TiVo screen changed to the Test Channel screen automatically.
Jared will probably kill me, but you might want to request him as the installer. He is one of their best techs. I would also be willing to help. Just let me know.