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Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.
What's the new ONT model #?
The ONT they installed in my home in May is model 612.
Mine is 611, I have had it for about two years but we only have phone and internet now, looking to get TV in a few weeks.
Which router do you have, the actiontec or dlink? It really depends on the tech whether or not they will swap out the ont. If you have more than two phone lines, forget getting the new ont, it only has 2 voice ports.
As far as a previous post concerning providers having to use cable cards in their stbs. Yup, you can no longer as a provider purchase equipment that does security and channel tuning in one device, but you dont have to stop using the current ones you have that do either.
so using my tivo's card diagnostics i have Id a channel range that is corrupted...it is all channels from 135000khz to 153000khz. It is about 10 hd channels. I called tech support and they did a bunch of remote cable card reboots and are sending a tech out monday. I am pretty sure it is an issue on their end because in that range i get 1,000,000's of errors in 1/2 hour and 100,000 uncorrected errors that result in programming skips etc. I told them all of this and they are coming out to see...I will let you all know what happens
I think the answer to your question is "maybe." I have a 611 ONT and have been told that the hardware at my CO will not support newer ONTs. I have the same problems as this poster. VZ has been unable to fix it -- inline low pass filter in the ONT didn't do anything, and the results with attenuators have been unsatisfactory (still some pixellation, and now the signals on some non-pixellating channels are too weak to tune).
Fyi, the pixellation was more or less eliminated with attenuators until a couple of months ago, which seemed to coincide with the removal of analog in this area. So I am speculating that there was some change at the CO that made it worse. I hope the channel realignment will put the six affected channels on different frequencies or at least allow me to get a new ONT here. Wonder what VZ would charge to replace the ONT...
I checked and that's what I have, and I had to fix the pixellation problem with S3s.
a verizon tech told me that attenuators are not necessary anymore with the series 3 since they eliminated the analog and went all digital...
I'm supposedly all-digital and I have the pixellation problem.
It's too bad verizon techs aren't required to get their engineering degree before telling people stuff...
I still have the Model 611 ONT. I added FiOS TV to my (existing) FiOS Internet in January 2008. The low pass filter solved my pixellation problems.
Ok...I had a tech out yesterday to check out my pixelation. He confirmed... 1. It was not the tivo's fault, 2. The cards were working ok. 3. Buy hooking up to the coax he could see that there as a smalls signal issue in the Khz frequency range that all of my pixelating channels were on. The frequency range that the bad channels (Massive uncorrected errors) are sent on and a bad "something" card at the head was most likely the culprit and needs to be cleaned or replaced. There are several cards at the head that handle ranges of channels and the one that handles like 135000khz to 150000khz is bad in my town...i think he said each one handles 15,000 khz so you will have probs across that range..
I do want to point out that the attenuator solution doesn't work when this is the problem..But would work if coax was too hot from the ont. If you are experiencing errors on only a few channels then it's not hot signal..
Sounds just like the solution V7Goose reached, where he convinced Verizon to replace something in their head end. It makes me really want to check out which frequencies I'm experiencing issues on.
What market are you in sender_name?
I am in Northboro Ma. We just got fios tv like Aug. 1. We have had internet/phone for over a year but tv took a while. I love it. except for the bad channels...
edited my profile...i didn't realize i was so secretive
FIOS TV being installed as I type. Let's just say the installer doesn't like TiVo so much. He thinks they're a doomed cause because they're a hassle for installers and TiVo corporate doesn't like to work with Verizon. He said Verizon went to TiVo and tried to resolve incompatibilities and TiVo told Verizon they they shouldn't have to change anything to work with Verizon so Verizon tells all their customers to go with their own DVR because its more compatible and gets all of the channels. He straight up told me there may be channels I can't get with the Series 3. He is going to watch me install the TiVo portion and call to authorize the cards when needed.
More info once we're done with the instal...
Good luck with your install, make sure he leaves you some attenuators so you can try and fix any pixelation that may occur.
That sounds odd considering I have Three Series 3 TiVos and one TiVoHD on FIOS with eight cable cards and have zero problems. Install of the TiVos was very quick. As long as the tech knows what they are doing TiVO installation is a piece of cake.
I have access to all FIOS channels except for VOD. Unfortunately it sounds like the tech doesn't have a clue and those are the techs that have problems installing TiVo.
Plus he should be using his laptop for the cable card install. No calls to anyone are needed. Everything can be done for the authorization from their laptop, if they know what they are doing.
Any issues with pixelation on your Tivos with FiOS?
I did have problems from Comcast on a TiVoHD and had to put an attenuator inline, but that same box had no problems with pixelation from FIOS. I didn't have any problems with FIOS and didn't need any attenuators with the FIOS signal.
I have an 8 way splitter on the output of the ONT that the tech put in place since the ONT signal was so hot.
They shouldn't. Verizon is supposed to be putting out a straight QAM signal, but they don't always keep it clean. Verizon's own boxes seem to have better error correction than TiVo's, but we shouldn't have to rely on that -- there shouldn't be any errors. On the other hand, if it's possible for TiVo to improve their error correction, they should -- not just for the sake of Fios, but on general principles.