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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. SCVTFR747

    SCVTFR747 New Member

    17
    0
    Sep 27, 2004
    Jack,

    I'm in Northern NJ (Dad's in Howell though). I'm switching from Cablevision to FIOS. Did you run into any problems getting the Verizon cable cards installed/activated. Do I need to do a complete reboot of TIVO so it's like it just came out of the box?

    Thanks,

    Scott
     
  2. JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    The Verizon cable cards will install very easily. To make it go quicker, while the Verizon Tech is installing the ONT hardware in the house, re-run Guided-Setup on the TiVo and select Verizon "your location" as the service provider. Also remove the Cablevision CableCards. Remember, when installing teh CC's make sure you insert teh first card in slot no. 1 first and finish its installation, prior to installing the second card in slot no. 2.

    The Verizon CableCards have operated flawlessly since first installed.
     
  3. SCVTFR747

    SCVTFR747 New Member

    17
    0
    Sep 27, 2004
    Jack,

    Thanks for the quick response. I'll let you know how it goes. The big day is 9/3.

    Scott
     
  4. kazz244

    kazz244 Member

    43
    0
    Jan 23, 2008
    I wish you luck. I had a similar problem getting install to come out when promised to work on a Tivo install that required 2 S cards. It turned out that, at the time, the techs were unfamiliar with cable cards, so no one wanted to do them. I had to badger the dispatcher to send out a new tech after 2 no shows.

    I happened to catch a guy who finished his first job early, and was looking for something to do. He did the cable cards no problem, and was extremely helpful.

    This probably sounds like I'm not happy with Verizon, but I am. A problem with install and billing, but no worse than I had with Comcast. And, the Verizon product is far superior.
     
  5. FiosUser

    FiosUser Member

    101
    0
    Nov 16, 2007
    They will not show up again. I'm telling you. This is exactly the same problem I had.

    In order to fix it (well, to get someone's cell phone or direct line) you have to email Verizon's executive customer support complaining about the no-shows.

    Here is the email address you need to send a polite, firm complaint to:
    virginia.p.ruesterholz@verizon.com
     
  6. JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    I finally received a "clean" bill from Verizon. By clean I mean without any of the installation charges, credits or adjustments etc.

    For those considering dropping cable service here is the breakdown of what I pay to Verizon:

    FiOS Triple Freedom (2 year fixed rate) $104.99
    includes unlimited phone service, TV and Internet at 20/5 speed. (You can save $10/mo if you take a one year contract and 10/2 Internet speed.)

    CableCard rental: $7.98

    International calling: $1.00 per month ($3/mo. discount for one year)

    HBO $15.99

    Movie and Sports Package (Showtime, Starz, etc.) free until Dec. 31. (Normally $17.99/mo)

    Internet Security suite (virus, firewall, spyware, etc. $4.99/mo ($60/year). (I subscribed to their service since I have three PC's and subscriptions for Symantec's protection services is something like $69/year per PC.

    Taxes, fees & other charges = $15.28

    So I am paying about $150 per month which is about $4/month higher than I was paying for Cablevision. However, I am getting a lot more for my money.
    I now have two free STB on my other TV's including the one with the S2 so I now have all channels available to all sets. With Cablevision I only had access to analog channels on my S2 and other TV and they were converting more channels to digital. I now have 100 uncompressed HD channels on my S3 with no threat of SDV and/or the need for another box to keep it working.

    In addition, I received in the mail a $200 American Express gift card from Verizon after being a FiOS customer for 1 month.
     
  7. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Thanks for the update and detailed breakdown Jack. All good stuff. :up:
     
  8. Gregor

    Gregor Active Member

    46,740
    14
    Feb 18, 2002
    V called twice today to confirm Wednesday's appointment. Once with an automated caller, the second a live caller.

    Thanks anyway for the contact, I hopefully will not have to use it.
     
  9. JacksTiVo

    JacksTiVo TiVo User since 2001

    451
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    Jan 7, 2006
    New Jersey
    They will also call on Wednesday to tell you they are on their way.
     
  10. JasonE

    JasonE su-

    555
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    Jul 16, 2001
    Boston, MA
    This is cool, what is the service called?

    - jason
     
  11. JacksTiVo

    JacksTiVo TiVo User since 2001

    451
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    Jan 7, 2006
    New Jersey
    Verizon Call Assistant
     
  12. V7Goose

    V7Goose OTA ONLY and Loving It!

    384
    7
    May 28, 2005
    New Mexico...
    I'm sorry you obviously had such a bad experience with them, but you can't assume everyone will. I have never had them miss an appointment (a little late once, but still came). In addition, they have not charged me for either truck roll to just put in cable cards. The guy that came out last week to put them in my new THD unit had never done a TiVo before, but had absolutely no problems. In addition, despite my pointing out the instructions said to do slot 1 first, he just stuck them both in at the same time. In fact, he activated the second card first, and everything still went just fine! It just took him about 10 minutes more to get card 1 working because he miss-typed the serial number when he tried to activate it.

    So, my experience in North Texas with FiOS: They have been very reliable in showing up on all appointments. Neither the tech that did the CCs in my S3 last year nor the one that did my THD last week had ever done a TiVo before, but both had no concerns and no problems activating the cable cards. When pushed by my repeated complaints of problems on certain frequencies, they found and fixed problems with the signal quality coming to my house WITHOUT my having to play games with attenuators, and they gave me a good credit for the amount of time I had to live with the signal errors. Lastly, the FiOS picture quality is WAY WAY WAY better than any cable or satellite signal I have ever seen. The company is not perfect - I have my complaints on some things with them, but they have generally done an acceptable job for me.

    Oh, one other really nice thing - they don't use any maddening copy protection flags on the signals they broadcast!
     
  13. slocko

    slocko New Member

    690
    0
    Mar 4, 2004
    Old Bridge, NJ
    Hi all. I just ordered two HD Tivos. I'm going to need 4 cards right? 2 for each Tivo?

    Is lifetime service worth it? I'm debating it.

    I just dumped Directv after 6 years. Got tired of not getting new HD channels since I had the HR10-250. My HD locals came off an OTA antenna, but they were very susceptible to atmospheric conditions. I was using Vonage which was pretty good service, unfortunately, once a year, a storm will take out the adapter and they wouldn't replace it. And finally I got tired of the tangle of coax cables, splitters, and amplifiers.

    I've been using the FIOS HD DVRs but the lack of recording capacity and the interface is not as nice as Tivo, makes it less than desirable. Dealing with Verizon is a pain in the butt. You get bounced around, someone tells you one thing, someone else something else. It took countless calls to get a feature added that makes your the red light on your phone light up when you have vmail. No one knew what code to punch in to activate it. Some said it wasn't supported. Same thing for changing the number of rings before going to voicemail. Took a while to find somebody who knew how to do it. Signing up online to combine all services was another pain in the arse. Since I already had FIOS internet from years ago, the online system had a hard time dealing with that scenario. But luckily I already knew from the past, how painful it can be so I was mentally prepared to deal with it. And I work from home so it gives me more flexibility with spending time on the phone.
     
  14. JasonE

    JasonE su-

    555
    0
    Jul 16, 2001
    Boston, MA
    Thank you,

    - jason
     
  15. slocko

    slocko New Member

    690
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    Mar 4, 2004
    Old Bridge, NJ
    Call assist is another thing I'm currently trying to add, and getting the run around.

     
  16. sender_name

    sender_name I remember XM 202!

    227
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    Feb 11, 2005
    Northboro Ma
    just an fyi...you can pretty much get any online deal over the phone just by asking. I couldn't select cable cards in optional equipment through the online special offer...so I called and they honored it
     
  17. slocko

    slocko New Member

    690
    0
    Mar 4, 2004
    Old Bridge, NJ
    i tried, but they told me the 10 dollars off a month for your phone bill for the first year was only an online offer.
     
  18. SCVTFR747

    SCVTFR747 New Member

    17
    0
    Sep 27, 2004
    Jack,

    Not sure if you have the internet. One thing I'm confused about is the wireless router. Does that mean all of my computers need a wireless adaptor? Right now I have a router, but I can still connect to it with an ethernet line. Thanks.
     
  19. SCVTFR747

    SCVTFR747 New Member

    17
    0
    Sep 27, 2004
    Jack,

    I'm referring to FIOS internet off course.

    Scott
     
  20. webin

    webin New Member

    307
    0
    Feb 13, 2008
    Hillsboro,...
    When you sign up for FiOS service, Verizon provides their own router for use with Internet service, very similar to this one: http://www.actiontec.com/products/product.php?pid=189

    It's basically an off-the-shelf router you could buy at Best Buy (it has a very handy features Verizon likes). It offers 4 ethernet ports, plus Wireless-G (which is why it gets the name wireless router). Assuming you put it near your computers, there's no reason to add wireless adapters to your computers, the ethernet cables will work just like they do now for you.
     

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