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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. V7Goose

    V7Goose OTA ONLY and Loving It!

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    May 28, 2005
    New Mexico...
    I don't mind copying that info into the pixelation thread - I just don't want to look like a goofy cross-poster by doing that too much!:rolleyes:

    From my experience, it was very clear that my TiVo S3 did not handle signal errors near as well as the Motorola STB. While this problem was going on, the affected channels would have various degrees of pixelation and freezing ever few minutes - programs completely ruined. But the STB would only show an occasional line, maybe once an hour. The key was to pay attention to both CORRECTED and the UNCORRECTED errors. Both S3 and STB showed HUGE numbers of corrected errors - something like 30,000 every 5 seconds. The S3 reported uncorrected errors down around 1,000, where the STB uncorrected number was more like 5 - that is why I so rarely saw the problems on their hardware. But they were still there. All of the channels on the unaffected frequencies consistently showed 0 Corrected and uncorrected errors. Strangely enough, none of the techs who worked on this problem even knew about the error count screen in their own diagnostics. Every time I had to teach it to one of them, they were surprised.

    BTW - as part of this troubleshooting, not only did they change the ONT 3 times (seems they could not believe it wasn't the problem, even though they could see signal errors on the line going into it!), but they ran a new coax straight from the ONT to the TiVo to prove that nothing in the house, such as bad coax or cheap splitters, was causing the problem. I think that running a new coax directly to one of the boxes is critical when "proving" to them that the error counts are in their signal!

    They eventually found bad equipment in the central office - had to wait for a maintenance window at 0darkthirty Sunday morning to bring system down and switch it out. Then everything cherry.
     
  2. Gregor

    Gregor Active Member

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    Feb 18, 2002
    how do you get into those error screens on the STB?
     
  3. rocko

    rocko Cuckoo for TiVo

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    Oct 29, 2002
    Northeast...
  4. y8s

    y8s New Member

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    Jan 17, 2007
    Follow-up on my cablecard install:

    It took under 20 minutes for two cards to be installed in my TiVo HD. Both show up as SUBSCRIBED. that cost roughly 240/hr :)
     
  5. JacksTiVo

    JacksTiVo TiVo User since 2001

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    Jan 7, 2006
    New Jersey
    Just to give an update on my experience with FiOS for the last three plus months and the followup calls from Cablevision.

    The FiOS service continues to be great. The Internet speeds exceed what I pay for (20/5) and I have never had to restart the modem/router as I had many times with Cablevision. When I initially had some technical problems their Tech support personnel were very friendly and helpful. They are also local, in fact they work out of the Freehold, NJ tech support center, the town next to mine. When my initial upload speed was only 4.5 they kept working on it until it was correct with no excuses that it was "rounded up" to 5 or it was my PC. It is now about 8.5.

    In the beginning of August FiOS added a significant amount of HD channels so that the total is now 100. They are all non-compressed and all tune with the S3's CableCards. The channel lineup change that occurred with the introduction of the new HD channels was screwed up by a combination of Verizon, TiVo and Tribune for about a week. Fortunately, I did not miss any of my SP shows since I was able to work around the problem.

    The FiOS telephone service is exactly the same as if you had the old copper wire service, that is, not over the Internet, however, with fiber the sound is perfect with not static or cross talk. The only thing I miss is some of the features that were included by Cablevision, in particular, call forwarding (Verizon charges extra for it). On the other hand they just introduced a new free feature that provides caller ID, voice mail and telephone directory on your PC as a pop-up.

    Now to Cablevision. They have called and I have spoken to them at least four times since I terminated service. The first followup call came the next day after I terminated and was the one in which they expressed surprise. It went like this: "Mr. XXXXXX you have been a customer for 26 years, why did you leave us?" I gave her the same SDV explanation, again. She offered to pay any FiOS cancellation charges and they would give me about a $17 discount/month (from $144) off my bill. I told her that making my S3 obsolete was the reason I left them.

    I have continued to receive calls from Cablevision at least once per month and per my caller ID records they call almost daily until someone answers the telephone since they will not leave a message. The last call offered me the same service I had had for a $45 discount/month for two years ($99/month). Yet there is still no SDV adapter available.

    I hope this posting is somewhat helpful to those considering leaving a cable provider or are interested in negotiating a lower rate by threatening to leave. Per my experience, they are willing to adjust their pricing to retain customers.
     
  6. richsadams

    richsadams Active Member

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    Jan 4, 2003
    Thanks for the update Jack...it was indeed helpful. :up: I've been keeping up with your various trials and tribulations and I'm glad to hear that things are going well.

    Although they've installed everything in our neighborhood VZ hasn't offered up FIOS just yet. The more positive feedback I read the less nervous I am about jumping ship.

    Are you still using a splitter to attenuate your signal...or have you had to do anything more for good PQ? TIA!
     
  7. JacksTiVo

    JacksTiVo TiVo User since 2001

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    Jan 7, 2006
    New Jersey
    I still have the splitter although I am not sure I even need it. PQ is crystal clear.
     
  8. richsadams

    richsadams Active Member

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    Jan 4, 2003
    Now that's a sentence I love to hear! :)
     
  9. Gregor

    Gregor Active Member

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    Feb 18, 2002
    Jack, I appreciate your update. Tomorrow, I'm getting FIOS and ending a 26 year association with Comcast. Can't wait!
     
  10. FiosUser

    FiosUser Member

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    Nov 16, 2007
    I am using a splitter and one or two (can't remember) attenuators.

    I've had to change this configuration a couple of times since I first got Tivo (with FIOS).

    I'm not sure why the signal from FIOS changed, but it did (and apparently does every so often).

    I haven't had the channel realignment yet, but am dreadding it. About a month ago, I received the CNBC and the USA HD channels but the Tivo guide will not show any guide data for those channels.
     
  11. Gregor

    Gregor Active Member

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    Feb 18, 2002
    Lemme tell y'all about my fun with Verizon today.....pull up a chair, this is gonna take awhile. Smoke 'em if ya got 'em.

    I'm hearing impaired, and sometimes it's hard for me to understand folks on the phone.

    Today I got a call from someone claiming to be from Verizon that needed to verify changes I was making to my phone service. It was hard to understand, but I thought I got through the call OK. It's basically a 3rd party making sure that changes to phones are done by the right people and they aren't being changed without the customer knowing. In my case I had ATT as LD and inter-lata serive and Verizon as the main phone service, this was all being changed to Verizon.

    I hadn't gotten a call from Verizon confirming my install appointment for tomorrow, so I logged into verizon.com to check the order status. My original order status was "cancelled" on 8/20 and a new order placed on 8/20 for the same 3 services. The phone service was "on Hold" and the internet and video was "on schedule". The installation date on the new order was blank, so I called Verizon with the help of an online relay service.

    I got bounced around to 3 or 4 different operators before someone could tell me what the hold on the phone service was, and it was indeed on hold due to the 3rd party confirmation on phone changes, so an operator finally got me to the 3rd party and I could get it all straightened out. Basically they want yes or no answers to their questions while recording.

    Got all that straightened out, and the order online now showed "On schedule".

    Hung up and called back to Verizon to see about the install date originally promised for tomorrow (8/23). Got to a rep right away who started trying to figure out what happened. Never could figure out what happened, but worked for a long time to get the installation re-scheduled for tomorrow, as promised. This took over an hour to accomplish, mostly me waiting on hold, and the rep trying to find the right person to reschedule the install they'd cancelled 2 days ago. No one could explain why my order got cancelled 2 days ago, but they would work with the new order. Finally the rep comes back and says they can do the install on 8/23 as promised, and it will take all day. When he asks if there's anything else, I ask him to check if the 4 cable cards I ordered are on the new order. He checks and they are not, and he gets me transferred to the billing dept to get the order fixed. (At this point I'm about an hour into the call, again, mostly on hold). The new rep tries to add the cards to the order, fails and calls in a "specialist" who also fails. She tells me that she can't do it, and the cards are in short supply anyhow. I ask for a supervisor. After a short wait the super comes on-line and I explain the whole issue to her, telling her I'm not happy about having to spend 2 hours straightening out a mess Verizon caused, and I don't want to hear "the computer won't let me" as an excuse. She calls the dispatch office to get them to modify my order. After another 30 minutes on hold, she succeeds in getting them added and confirms to me the the tech will bring 4 cards to the install tomorrow.

    I guess the cautionary tale here is to check your order status online while you're waiting for the install, and to start walking up the chain if things don't look right.

    I'll report back tomorrow what happens. I'm considering cancelling the install if the tech shows up without cable cards, I don't really want to be without my S3s for any length of time....
     
  12. FiosUser

    FiosUser Member

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    Nov 16, 2007
    I'm sorry to tell you that your install tomorrow may not happen. They might do a no-show.

    This happens to me each time I have an order (6 times so far).

    Their system is broken somehow for some houses.

    I have finally worked out a process where I call in for an order and then get the order number once it is all complete. Then, I have to call some guy's cell phone number that works in the dispatch department, give him my order number, and tell him what I ordered.

    Somewhere between customer service and the dispatch department the order for my house gets lost (and they do not know why and cannot fix it).

    Every time I call this guy's cel phone he gets mad at me and acts like he's never talked to me before and wants to know how I got his number (he actually gave it to me a long time ago when I originally had the problem--ha ha I guess he thought I would never have the problem again and just gave it to be to try to make me happy). It was hilarious at first but now it is painful.
     
  13. Gregor

    Gregor Active Member

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    Feb 18, 2002
    If they do a no-show I will be very unhappy, especially after spending a lot of personal time getting this straightened out (or so I hope.)

    In all honesty, they can't be worse than Comcast. I'm tired of dealing with Comcast...
     
  14. sender_name

    sender_name I remember XM 202!

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    Feb 11, 2005
    Northboro Ma
    just a q? about the pixelations and signal skips. i am getting that on USA HD and SCIfi HD right now..But the signal strenght is jumping form 70% to 99% slowly up and down...and I have a 10:1 ratio of corrected to uncorrected w/ 30,000 uncorrected and climbing. Is this an indicator of an attenuator being needed, or is it a different error all together? I asked the tech when he was here if i needed an attenuator and he said since they are all digital it isn't necessary, but i had to show him how to install the tivo cable cards so i don't really know if he understood my concerns...anyone? tia!
     
  15. sender_name

    sender_name I remember XM 202!

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    Feb 11, 2005
    Northboro Ma
    hate to 2x post but i was doing some research..I have fios set top box qip6200-2. How do you view signal strenght/errors corrected uncorrected? Also, what role does rebooting the tivo play in the whole resolution of the pixelation on hd channels
     
  16. sender_name

    sender_name I remember XM 202!

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    Feb 11, 2005
    Northboro Ma
    further research reveals (trial and error via tivo diagnostics..)

    Fios Tv errors...
    Ch. 680 Scifi HD
    141000khz
    SNR is jumping 33 to 37dB and signal strenght is 60-100 variable, no pattern
    Ch. 550 USA HD
    135000khz
    same deal...
    So it looks like a problem in that range, 135000-141000 and of course there is no correlation between channel # and frequency range so i am hunting and pecking for more
     
  17. Gregor

    Gregor Active Member

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    Feb 18, 2002
    Total no-show. :mad:
     
  18. ogre1

    ogre1 New Member

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    Mar 13, 2008
    Had unwatchable pixelation on NBCHD, particularly during Olympics (other random channels/shows too). Had SNR ~36-38db w/ RS uncorrected off-the-charts during 'bad' times. Read a couple threads/posts stating may help, so tried a new splitter (5mhz-2ghz replacing 5-900mhz one), but absolutely no difference. Added 6db of attenuation & things much improved (SNR down to 30-32db). Still get occ pixelation, but at least Olympics are watchable now. Thanks everyone.

    Signal path:
    Fios > TivoHD > Pio 74txvi receiver > Pio 1120HD 50" plasma
     
  19. lrhorer

    lrhorer Active Member

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    Aug 31, 2003
    San...
    I feel for you. It seems these days most comany's idea of idea of "customer service" is to annoy the customer more and more until they quit calling.
    Someone needs to pass a law requiring all service companies (including doctors and dentists) to be liable for up to four times the customer's effective hourly salary for any delay in excess of 30 minutes beyond the appointment time. The BS of scheduling a truck roll "any time between 8:00 and 5:00" should be illegal, as well. If they were forced to pay $175 an hour or so for not showing up, you had better believe they would have showed up.
     
  20. Gregor

    Gregor Active Member

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    Feb 18, 2002
    Rescheduled for Wednesday morning. Supposedly my order got "stuck in the system" so the techs never got it. I asked V to waive the installation charges, and the billing folks said they couldn't do anything about charges that weren't billed yet. So I have to call back after the install and they said they will remove the charges then.

    More to come...
     

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