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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Oct 3, 2006 #81 of 2214
    evlg

    evlg New Member

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    Jun 26, 2002
    Dallas, TX
    Just ordered FIOS TV to go with my new Series 3 that I picked up today at the Fry's in Plano, TX

    The order on the phone went very smooth. I told the CSR that I wanted 2 Cablecards and 1 STB for the other room and she was very helpful. She did give the speech about VOD and Guide Data, but didn't try to pressure me or anything.

    Scheduled for install next Wednesday, can't wait!

    For now I have the TiVo hooked up to an antenna for OTA recording, but the reception here isn't very good for all the locals. Getting all the channels in HD will be really excellent.
     
  2. Oct 4, 2006 #82 of 2214
    snathanb

    snathanb New Member

    462
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    Sep 13, 2006
    What part of town are you in that reception isn't good? I live 45 miles from the broadcast towers (about 10 miles east of Wylie) and I get very good reception on every digital station in town.
     
  3. Oct 5, 2006 #83 of 2214
    musicforme

    musicforme It's a Dry Heat

    4,595
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    Nov 19, 2003
    Scottsdale, AZ
    Well, it looks like the problem I described above is a bit worse than I originally thought. I went through all my standard def channels, and there are around 20 of them that are unwatchable regardless of the day or hour.

    I checked several of those same channels on my standard-def box and they come through just fine. I also tried switching tuners on the Tivo wondering maybe I had a bad tuner, but that didn't help either. I plan on calling Verizon this weekend once I have some free time to sit on the phone with them.
     
  4. Oct 6, 2006 #84 of 2214
    Ilene

    Ilene Member

    111
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    Dec 26, 2001
    Plano, Tx
    Verizon is out here today installing my Fios Internet and TV. I switched from TW mainly because Megazone said it works with Verizon Fios in the FAQ. The installer just about stroked out when I asked if he had cablecards, he didn't. Had to call a manager to bring them out. Only brought 2 because he said that is all that they can get at a time. Both of them are insisting that they will not work. I am praying that if I follow the instructions that came with the TiVo box and the ones that were posted in another thread, that it will work.
    All the while I am trying to understand why TiVo would design a box to use technology that cable companies are seem so reluctant to support.

    I really need the name and number of the Verizon tech that another poster got such good help with.

    More to come when they are finished.
     
  5. Oct 6, 2006 #85 of 2214
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    TiVo is selling a product/service that threaten revenue streams (VOD etc) for the cable companies. It is no surprise to me that the MSOs are reluctant to support the CableCARD. TiVo still has a right to sell product into that environment.
     
  6. Oct 8, 2006 #86 of 2214
    evlg

    evlg New Member

    24
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    Jun 26, 2002
    Dallas, TX
    I'm in Plano and can't get ABC to come in worth a damn. Tried several antennas and orientations but couldn't get a good signal. Not sure where the interference is coming from.

    NBC is pretty good, CBS good, FOX good, PBS OK but not great. The other random channels like 33 and 27 are also OK but not great.

    Can't wait to get FIOS installed to avoid these problems altogether.
     
  7. Oct 8, 2006 #87 of 2214
    Ilene

    Ilene Member

    111
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    Dec 26, 2001
    Plano, Tx
    This is a continuation of my previous thread. The entire process of rewiring for telephone, internet and cable took about 7 hours. It took nearly 2 hours to get the cablecards to work. I had printed out an article that another forum member recommended: http://techdigs.net/content/view/46/42. While it is very Comcast focused, we were able to glean enough info to help. It would have been nice if the instructions that TiVo says to hand to the installer was actually complete, but it really wasn't.

    Hopefully this will help:
    1) Ask for the cablecards and write down the Serial Number (SN) and the UnitAddress (UA) that is on each of the cards. Your installer will need to repeat the numbers over and over.
    2) Make note of which one you put in the bottom slot, this cablecard 1.
    3) When you put the card in the bottom slot, a screen will show up with the card in green. I waited several minutes just staring at this screen and nothing happened. There is an option for Configure Card 1, so I decided to select it.
    4) A black screen with white information shows up. This is the MMI screen that TiVo has a picture of in their instructions. According to the info in the techdig article, the HOST and DATA numbers are critical.
    5) The tech will need to provide the Host and Data info to the guy on the phone. It will take that person several tries to type the long string of numbers and letters.
    6) Because they could not do one and then the other, I had to put CC2 in before we finished with CC1.
    7) The screen pops up showing 2 CCs in green and there is a new option for Configure CC2. We waited a few minutes before I selected the Configure CC2. The HOST and DATA information are unique for each CC.
    8) It appeared that the person on the phone had a lot of trouble keeping the information straight between the 2 cards. He kept mixing the Host and Data information between the 2 different serial numbers. Since I couldn't see the screen he had to enter this into, I can't comment on why this was so difficult.
    9) I can tell you that they had to reenter this information many times. I heard that they were getting an error message, but I could not find out what the message was. The TiVo Config screens time out, so I had to go through the TiVo Central menu many times to get back to the CC screens.
    10) When they are successful, TiVo will automatically go to the Test Channel screen. For me this happened to CC1. All of the sudden the TV station it is testing appears in the background. We told them to stop messing with it because whatever they did, it was working.
    11) We asked them to do whatever, to the second card. They did and the TiVo screen changed to the Test Channel screen automatically.

    I am up and running. So far everything is working the way it is supposed to although I have a ton of rehooking and unhooking to do.
     
  8. Oct 8, 2006 #88 of 2214
    musicforme

    musicforme It's a Dry Heat

    4,595
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    Nov 19, 2003
    Scottsdale, AZ
    I spoke with a Fios tech support guy tonight. We tried a couple things with the CableCards (including testing them in my tv) and he thinks I have at least one bad CableCard, possibly both of them.

    He tried resetting both of them and the USA channel (and others) still came through garbled.

    I really hope they get something figured out. My wife is none too pleased that some of her shows aren't watchable due to a handful of garbled channels.
     
  9. Oct 8, 2006 #89 of 2214
    Beetlejuice

    Beetlejuice New Member

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    Sep 25, 2006
    I just got Verizon over on Friday in Lewisville, TX to install fios tv. The installation of the cards was fairly painless and the installer didn't need the CC info provided by the Tivo box. Either they already had the numbers from the CC or they used the address of the ONT network terminal outside. The installer just called in and told the office to "turn on the premiere channels" and they did. That being said...

    The recepeption on all of the verizon provided local SD channels on cable are crap. When the channel is changed to the local SC cable channel, it looks great for about 5 seconds and then starts pixelating and dropping audio really bad. This is on every local cable channel. The only "locals" that come in clear are channel 6 which is WGN and any cable only provided local access info channels with no OTA transmission. Of course WGN does not have an OTA channel in Texas either. This is very odd because EVERY verizon cable channel above 30 comes in crystal clear with no interference whatsoever. I think the cable cards are working fine. If they were "bad", then I really think I would be having problems on other cable only channels. But this only happens on the S3 with CCs. The Vz STB going into a S1 Tivo does not have this problem.

    So, at least here in the Lewisville-Grapevine area, it would seem logical to conclude that the local channels that are getting bad reception on cable are probably getting interference from the OTA channels of the same or even adjacent frequencies. This problem was happening when the installer was here so we tried a lot of different things to try and rule out on-premise interference. We ran a dedicated coax directly to the Tivo to rule out other jacks acting as an antenna, I turned off all my 2.4, 5.8 GHz phones, all electronic equipment in my entertainment center except for the TV of course. Heck I even turned off the microwave and refrigerator. We ensured that the ONT was properly grounded.

    AFter talking to the Vz, level 2 support, the tech engineer recommended that the ONT be replaced with a model that is being used for new fios installations. My ONT was installed early last year when we got fios internet.

    So... Is the ONT really the problem? Who knows. I believe that Lewisville and Grapevine both use the service out of Keller. At least that was the only Verizon option on the Tivo guided setup. Is the interference being interjected at the ONT or is the interference actually being transmitted by the central office over the fios. It doesn't matter where it enters the systems, the fiber optic can transmit that just as easily as cable. Of course the RF interference cannot be picked up by the fiber optic cable.

    I haven't called Tivo to report this problem yet but will do so tomorrow. I suppose the real question is... Is it Verizon's problem for providing an interference signal or is it Tivo's problem for not recognizing that this could be a problem on local channels and not adequately filtering the OTA from the cable input? I think this has the potential of getting a little messy. At the moment I do not have a commitment from Verizon regarding the replacement ONT but will post what happens.
     
  10. Oct 8, 2006 #90 of 2214
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Channel numbers <50 on FiOS are analog and the quality is not particularly good.

    You will want to remove all channel numbers <50 from the guide and use the digital versions of the locals in the 800s.
     
  11. Oct 8, 2006 #91 of 2214
    Beetlejuice

    Beetlejuice New Member

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    Sep 25, 2006
    This is true... but there are a couple of annoyances that can occur when it comes to that solution. That's not really a fix, but merely a work-around. Hopefully a temporary one.

    1. In the event that a local channel broadcasts a program in letterboxed 780p 4x3, the picture on my nice 48" plasma shows up as a little bity picture with letterbox and side panels. My monitor has no adjustment for this when vewing 780p. This is annoying. With a clear SD signal, my TV can go into Widescreen mode and chop the letterbox and side panels, allowing the full 48" screen to be used. Maybe if I had a later model TV this wouldn't be a problem, but that ain't happenin' for some time.

    2. Also, If I want to record a 780p program with side panels onto a VCR or standard DVD, the picture is downconverted ok and will record, but.... when this is played back on a standard TV the picture, with side panels, is squeezed into a 4x3 ratio making everything look tall and thin. The SD channel doesn't have this problem.

    3. And last but not least, I don't enjoy paying money for something that doesn't work the way it is supposed to. I have faith that this will be rectified and in the meantime will use my S1 Tivo to record things that I might potentially want to record or view as a full-screen.

    But thanks for the suggestion.
     
  12. Oct 8, 2006 #92 of 2214
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Tivo really needs to provide the option to crop off the side bars and zoom letterbox content broadcast on the HD channels. The SA8300HD already does that, so I'm not sure why Tivo didn't include that capability.
     
  13. Oct 8, 2006 #93 of 2214
    Beetlejuice

    Beetlejuice New Member

    22
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    Sep 25, 2006
    That would be nice. But I think ideally, if replacing the ONT doesn't fix the local SD interference(or other) problem, the Tivo engineers should get with the Verizon engineers and find out what's going on. From what I've seen here, this doesn't seem like an isolated incident. I hope Verizon will change the ONT as recommended. If they do, I will certainly let you guys know.

    And just for record, I used the Tivo cable input signal level check to make sure that it wasn't just due to a low level signal. It's running at 98%. It doesn't get much stronger than that.

    And also for the record, so far Verizon has been very willing to help and has not passed the buck or pointed any fingers. The installer that came to the house was very thorough as well as patient waiting for me to install the cable cards and go through the guided setup.

    I wish I had a cable card TV to see if the same local SD problem happens on the TV and not just on the Tivo. Hmmmm!
     
  14. Oct 8, 2006 #94 of 2214
    acvthree

    acvthree Active Member

    2,472
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    Jan 17, 2004
    Carrollton,...

    Doesn't the Tivo Aspect -> zoom do this?

    I don't have an S3, but the manual sounds like this is the correct function.


    Al
     
  15. Oct 8, 2006 #95 of 2214
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    The S3's aspect modes only work on SD channels. The aspect modes will zoom letterboxed SD content to fill the screen, but not the [relatively rare] letterboxed SD content that is upconverted to HD.
     
  16. Oct 8, 2006 #96 of 2214
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    A hi-def set top box that doesn't do hi-def aspect ratio?

    Is this assumed to be a permanent restriction?

    Al
     
  17. Oct 8, 2006 #97 of 2214
    musicforme

    musicforme It's a Dry Heat

    4,595
    0
    Nov 19, 2003
    Scottsdale, AZ
    You have my sympathy. I have around 15 channels that are crap. Just so happens that two of them have shows my wife watches on a regular basis.

    If you have a case number from your call with Verizon, could you please PM it to me so my tech appointment on Tuesday could reference it if replacing my CableCards doesn't fix my problem?

    I also have one of the old ONTs. I've had Fios Internet since March 2005.
     
  18. Oct 8, 2006 #98 of 2214
    Beetlejuice

    Beetlejuice New Member

    22
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    Sep 25, 2006
    No, unfortunately I don't have a case number. I didn't call it in. Well, not yet anyway. This was all a verbal transaction between me and the installer who had the 2nd level support on the phone. He said he was going to submit that order based on the recommendation. He was already above and beyond the call of duty. It was 7PM and he was on his own time and not getting paid. A real trooper.. I'm going to call in and report this officially tomorrow or Tuesday and report what happened... just to make sure that there is a paper trail. Well, a virtual paper trail anyway. :)

    I promise to keep you updated. Let us know if the CC replacements do anything. I don't think it's the cards but , hey, you never know.
     
  19. Oct 9, 2006 #99 of 2214
    musicforme

    musicforme It's a Dry Heat

    4,595
    0
    Nov 19, 2003
    Scottsdale, AZ
    I doubt it is the cards too. One of them worked just fine in my tv and the crap channels worked just fine. We tried using that "good" one in the Tivo and the crap channels were still crap.

    I'll definately post here on Tuesday with the results of the tech's visit.
     
  20. Oct 9, 2006 #100 of 2214
    snathanb

    snathanb New Member

    462
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    Sep 13, 2006
    Actually, if you set the TV type to 4:3, then the aspect stretch modes will work during HD broadcasts.

    Since several of the local OTA channels here broadcast 4:3 content with sidebars, I keep my Tivo set to 4:3 all the time so that I can cycle throught the stretch modes when necessary. On my set during true 16:9 HD broadcasts there is so very little difference between what the TIVO puts out in 16:9 and 4:3 modes, that it is not worth switching it all the time.

    The Samsung SIR-T151 that the Tivo replaced does the exact same thing, only will stretch when in 4:3 mode.
     

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