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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Jul 1, 2008 #961 of 2214
    hmm52

    hmm52 New Member

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    Feb 25, 2008
    Lower...
    Yesterday I had a Verizon cablecard fall asleep or die again, the 2nd since 11/06. Normally I say "Agent" when the automated self test prompt begins but let it run this time. Despite the chatter about "your STBs", it woke up the card and all channels returned in a minute. A power cycle of Toshiba TV might have served the same purpose but I didn't think of it. First card actually was dead. Also after use in the Toshiba. - A cablecard killer? 5 cards in 4 CC devices. Random chance of only 2 failures in same single CC device is 4 percent. Prior to call, just the local HDs and analogs were being tuned. Analogs still around one + week after "shutoff" with periodic red warning screens, mostly in prime time. Good PR?
     
  2. Jul 1, 2008 #962 of 2214
    jb1677

    jb1677 New Member

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    Jun 30, 2008
    I have 2 hours left on my promised callback time from the FSC. I still haven't heard from the installer that left for lunch, I suppose he still may come back :)

    I am located in MD, outside of Baltimore. My previous experience with the FIOS tech's was excellent, my Internet installer was great and did a professional job down to minor details like zip tieing the routers ac adapter power cord and affixing it neatly to a panel where everything was mounted.
     
  3. Jul 1, 2008 #963 of 2214
    hmm52

    hmm52 New Member

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    That would be a pretty leisurely lunch in Philadelphia. Maybe not for Baltimore. I'd call Verizon back, open a trouble ticket and note it. Give your cell # as only contact #. If you don't get call confirming appointment by evening before, don't bother clearing time in the following day. Get tech's name and cell phone # when he shows. You're probably getting rid of all your cablecard problems in one shot, the initial one.
     
  4. Jul 1, 2008 #964 of 2214
    jb1677

    jb1677 New Member

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    Jun 30, 2008
    Called back to the FSC, gave a quick synopsis of my issue, the tech sounded confused and said something to the effect of "I think we just need to reset the cards". 30 seconds later I had my channels.

    I guess the long and short of it is:
    1) Just let the installers put the cards in and kick them out!!!
    2) Keep calling the FSC until you get someone who can help :)

    O well, thanks for leting me vent in this thread, hopefully it will give some other lost soul hope one day.
     
  5. Jul 1, 2008 #965 of 2214
    aaronwt

    aaronwt UHD Addict

    19,192
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    Jan 31, 2002
    Northern...
    Shouldn't be any need to kick them out. They should have a laptop with them, and they can enter the info right there. If done properly it only takes a few minutes. And never let the tech use the TiVo remote. Use it yourself to navigate the menus. That will also speed things up.
     
  6. Jul 1, 2008 #966 of 2214
    webin

    webin New Member

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    Feb 13, 2008
    Hillsboro,...
    My tech made good use of the Tivo remote... he had done a CC install once before, but actually knew what he was doing (but still had to call FSC once to get a re-init like you did).

    If I had had my way, I woulda had the tech hand me the cards, and told him to go home and let me handle the install.
     
  7. Jul 1, 2008 #967 of 2214
    acvthree

    acvthree Active Member

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    Jan 17, 2004
    Carrollton,...
    I agree, my tech went through the menus faster than I could follow. I thought I was a "tivo wizard" and I was humbled.

    It really depends on the tech.
     
  8. Jul 2, 2008 #968 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    +1 :up:
     
  9. Jul 2, 2008 #969 of 2214
    hmm52

    hmm52 New Member

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    Feb 25, 2008
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    I agree with your second point but not with the first.

    There are 3 things that need to be done correctly for cablecards to work - for all channels in your package:

    1) Cards need to be checked out of inventory and entered into system for install before they leave on truck in the morning.
    2) Authorization of cards is first step done by tech upon arrival at house. On other end is billing and channel package info for your service.
    3) Initialization of cards in your device

    My install in '06 stumbled on the first step. It required major arm twisting by "Big Boss" over the phone to allow sequential progress for 4 cards. Full function occurred 12.5 hours after arrival of first tech. (related billing errors followed for 1 year) While reinitialization can be requested anytime by phone, it won't do much good unless first 2 steps were done properly by VZ personnel. It's the cableco's responsibility to get everything working. The techs shouldn't leave (quick lunch excepted) until you see all the channels you're paying for, and they've given you some VZ attenuators.
     
  10. Jul 2, 2008 #970 of 2214
    bcaslis

    bcaslis New Member

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    May 25, 2008
    Wilsonville, OR
    I got two cable cards installed in a Tivo HD yesterday by Verizon (second appointment for this, on the first one nobody ever showed up). I wasn't home, but it seemed to go fairly smoothly. It seems to be operating fine except for severe pixelization on some channels at times. When I first tried it at about 7pm there was severe breakup on channel 855, but two hours later when I went back to do more testing, I wasn't seeing any problems. As far as I can tell the tech didn't put in a low-pass filter or any attenuators. Has anyone seen any difference with the low-pass filter than Tivo seems to recommend from their support note?
     
  11. Jul 2, 2008 #971 of 2214
    hmm52

    hmm52 New Member

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    When testing in and out, the low pass filter, originally installed 11/07, has made no difference with pixelation in my setup. If I had a lot of MOCA activity, perhaps it would. But I don't. Attenuators make a huge and immediate difference. Anybody with a THD or S3 should get an assortment of them from VZ tech during initial install. Funny that you're having problems with 855. It was one of 2 premium HDs that regularly troubled my S3; the other was Comcast Sports Net. That figures. During rough patches, signal will vary hour to hour. Not unusual. Call the install tech for attenuators if he left his card.
     
  12. Jul 3, 2008 #972 of 2214
    nemein

    nemein New Member

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    Jul 2, 2008
    I just got an HD Tivo last weekend. So far getting the Cox Communications (Northern Va) cable cards to work w/ it has been a pain. One installer tried two cards on Monday, another was out last night and tried a third card but w/ all of them so far all I get is the basic channels and basic HD, nothing in the so called "digitial tier" (SD or HD). I posted this in the Cox cable card thread, but I also thought I would ask here since so far it looks like there are fewer problems w/ the FIOS cable cards than w/ those from Cox. Is that the case? Has anyone else in the NOVA area switched from Cox to FIOS? What was your experience? Have people had fewer problems w/ FIOS in general?

    I'm just trying to decide whether to keep the Tivo in general (which so far I think is a definite improvement over the Cox DVR), or switch to FIOS or ???

    TIA
     
  13. Jul 3, 2008 #973 of 2214
    RossoNeri

    RossoNeri Tech Geek

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    Nov 26, 2005
    Herndon, VA
    If you've used their DVR, you'd feel it was worth it. I used home grown system for 8 months and just finally had it. Getting a TiVo is definitely worth it for me, even if it;s more expansive than the crap they give. Reinforces teh adage that you get what you pay for.
     
  14. Jul 3, 2008 #974 of 2214
    riffjim4069

    riffjim4069 New Member

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    Oct 8, 2007
    I tend to agree...to a point. We have given the FiOS Motorola HD DVR 3-months and, while it's not horrible, it is certainly not living up to our expectations. However, paying Verizon $8 in CableCARD fees per each unit, plus fees and taxes, leaves a bad-taste-in-my-mouth considering Comcast was only charging $2 per multistream CableCARD.:(

    Anyway, I contacted Verizon Executive Customer Advocacy at 800-483-7988, option 3, and filed a complaint. I later received a call from a customer relations representative from the Dallas tech support center who said: the multistream cards are currently being tested; the cards will be deployed as soon as testing is completed; customers may or may not receive notification when the new CableCARDS are available; the M-Card will be available before the end of the year, but she suspects they will be available starting in August; no idea if they would be leased at the same rate as the S-Card.

    I also asked about CableCARD self-installation. The rep said that some areas in Maryland, Virginia, and New Jersey were doing this (I am not sure how accurate this statement is), and they are evaluating allowing customer to install their own CableCARDS in North Texas.
     
  15. Jul 3, 2008 #975 of 2214
    bcaslis

    bcaslis New Member

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    May 25, 2008
    Wilsonville, OR
    Well I think it depends. I've had the Pioneer Series 2 with DVD burner for four years so I'm familiar with Tivo. I'v also used the FiOS DVR for the past three weeks or so.

    I think if you use the Tivo primarly for recording and transfering or archiving programs to a computer, then the Tivo wins. But if you are primarily just viewing live TV and occassionally recording programs (and have no need for DVD burning or copying to computer) then the FiOS DVR wins. Why? Well, honestly I really like the FiOS UI better for watching TV. For recording programs, the Tivo wins but not by much. It's certainly not enough of a difference to justify paying for the Tivo, paying a Tivo subscription or lifetime fee, and then paying $8 a month in Verizon cable card costs. The only thing to me that the Tivo wins resoundingly on is the ability to transfer programs to a computer for viewing, archiving, or burning to DVD. If I could do this on the FiOS DVR, I honestly would have no need for the Tivo.

    The FiOS UI is much better than the earlier version they had (which I've seen but not had). I really think it's better than the Tivo UI. I could give examples but it's not really my intention to bash the Tivo. But I have no need for the things Tivo seems to be adding lately like Amazon and Rhapsody. I use iTunes for my digital content and no amount of "new" features from Tivo is going to get me to change that. I'd like to see improvements to the box for making viewing better rather than this peripheral junk. For viewing TV, the provider boxes have surpassed Tivo (IMHO), and for recording they are getting close.
     
  16. Jul 3, 2008 #976 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,368
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    Aug 2, 2003
    It's not. It looks better, but it doesn't work as well. They broke basic functionality, like the ability to select which channels you view in the guide... something they've improved since the introduction of the new software, but it's still not where it was.

    I don't really see how anyone could rate this as superior to the TiVo interface, either, except (again) in terms of pure appearance rather than function. However, I only have a standard STB from Fios rather than a DVR, so perhaps I'm missing something.
     
  17. Jul 3, 2008 #977 of 2214
    bcaslis

    bcaslis New Member

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    May 25, 2008
    Wilsonville, OR
    To each their own. The guide in the FIOS devices just works better for me than the Tivo's. As for selecting which channels, I can make a favorites list. The only thing the Tivo offers missing is to select channels you get versus all channels. But with so many channels, I'm just going to use favorites, or if I'm just looking around I might use all channels. The missing feature in the FIOS is a complete don't care for me.

    Another case is when I change a channel, I get the big Tivo display with information that either hangs around way too long or I set an option where it disappears immediately. Neither work well for me. The FIOS one gets me the info I want, is only around for a couple of seconds and is just faster than the Tivo display. From my view, I couldn't see how anyone could prefer how the Tivo UI works in this case. Additionally just typing in a channel or changing the channel is clearly faster on either FIOS box than on the Tivo HD.

    On the other hand, I do think the Tivo UI is better for looking through a list of recorded programs. But for live TV, my personal opinion is that the FIOS boxes are better. Given that Tivo's subscription numbers are still going down (in the last report I saw), I think they need to pay attention to this stuff. You're not going to be gaining subscribers if first impressions by buyers is that your product doesn't look as good as one that is cheaper from your TV service provider.
     
  18. Jul 3, 2008 #978 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,368
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    Aug 2, 2003
    Just hit "Clear" to clear it when you want. Also, if you don't want the full banner every time (I don't either), set it to use one of the smaller banners -- just press the right arrow key when the info banner is up. I prefer the bar that includes the title, but not the full info. Unfortunately I find that this setting comes unstuck fairly often.
     
  19. Jul 3, 2008 #979 of 2214
    bcaslis

    bcaslis New Member

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    May 25, 2008
    Wilsonville, OR
    Thanks, those are good suggestions. I've have to try the different banners tonight, I had forgotten that was possible.
     
  20. Jul 5, 2008 #980 of 2214
    ericlhyman

    ericlhyman Member

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    May 19, 2001
    Silver...
    Did you notice much improvement in your SD and HD picture quality after the switch? I am considering a switch.
     

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