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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. May 5, 2008 #881 of 2214
    Jamisohn

    Jamisohn New Member

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    Apr 4, 2008
    Wall, New...
    I will be having Verizon install CableCARDS into my new Tivo HD on Friday. The CS rep said that she would have the cards mailed to me, or that I could pick them up. From what I have read on this forum, I knew that is NOT the case, so I asked her to check with someone else if a tech install was needed. (I thank everyone here for all the invaluable info!) As expected, she came back and said that it was, and that the customer is not permitted to do their own install. So, I am hoping that the install goes well!
     
  2. May 5, 2008 #882 of 2214
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
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    Jan 7, 2006
    New Jersey
    My install is scheduled for Wednesday and I will post my experiences. I have underground utility service so they are due here today or tomorrow to install the fiber cable under my lawn. There are so many utility identification flags on my lawn to avoid digging up my gas, electric, cable, telephone and water lines that it looks like a used car lot.
     
  3. May 5, 2008 #883 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    I think we should be in the little orange flag and spray paint business...we could retire in a week based on what's in our neighborhood! ;)

    Thanks to all for posting your experiences. We're still waiting for Verizon to finish up here. I'm more apprehensive about getting the billing right from the get-go than the technical side of things now. It'll be good to hear how the installs go for everyone. :up:

    BTW, Comcast has gone on a major marketing campaign here boasting about how they have fiber optics, yadda, yadda. Yeah, maybe in their systems, but the stuff that's running around the streets here has been rotting away for decades in some cases. If they actually had FIOS I might consider staying on...just can't wait for that "big pipe" now. :)
     
  4. May 5, 2008 #884 of 2214
    hmm52

    hmm52 New Member

    405
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    Feb 25, 2008
    Lower...
    The same heard from Philadelphia Comcast. And the yield from a storm drain size pipe feeding a garden hose is what exactly???

    At this point you know to setup an 1.5" hanging folder in file cabinet for VZ correspondence/notes/bills/offers. Done that yet?
     
  5. May 5, 2008 #885 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    A special Verizon folder? Good idea! Of course that's the wife's domain. ;) We have Verizon cell phones, so she may be able to expand that one. The cell phone folks have been pretty good about billing, etc. Hopefully that will hold true with FIOS. :rolleyes:
     
  6. May 5, 2008 #886 of 2214
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    I think I got a one-time credit (maybe $25 or so) for switching to combined billing.
     
  7. May 5, 2008 #887 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Cool. :up: Always worth a try!
     
  8. May 5, 2008 #888 of 2214
    hmm52

    hmm52 New Member

    405
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    Feb 25, 2008
    Lower...
    Extra brownie points to your wife if she makes the billing error calls as well as filing chores. Cellular is by far the largest contributor to VZ's revenue stream. The goose that lays the golden eggs in that realm?... SMS messaging.Go figure.

    Spoken as a stockholder - Come on kids, your buddies haven't heard from you in over 10 minutes. Being in class is no excuse. We're not Ma Bell anymore.
     
  9. May 5, 2008 #889 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Ha! If only. No, I'm the bad guy when it comes to making calls about errors on our billing, car repairs, home improvements, etc., etc. But I'll take that over filing and accounting any day! :)
     
  10. May 6, 2008 #890 of 2214
    JediTim

    JediTim New Member

    24
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    Sep 25, 2007
    Long...
    Posted in another thread but wanted to keep it here as well
    Well the install is already completed...here is a summary.

    The FiOS installer (Nick) arrived around 9:05AM for an afternoon appointment...I was still at work when my wife called me.:eek: He said that he had a repair job he could go to first...I was able to come home before he arrived.

    He came back at 10:20 and stated he had never done a CableCARD install previously...this was his first but he spoke with some other people and could call someone if he needed help. I explained to him that I knew from reading the forums how to get through the install and he was pleased.

    He first went to the ONT that had been previously installed for the internet / phone and connected it along with a new ground wire. He then went checked where the line came into my home...determined that the original installer had utilized a splitter in my basement with the with the -3Db line going into the router. The -7Db line then went into another splitter in a Leviton Structured Media Center where I had installed a 1x4 2 GHz Passive Video splitter. He wasn't sure if he would need to switch the lines for the video distribution but decided to check the lines first to see what the signal was at the end of the run. He checked each line and determined that the strength of the signal was within the range required for each of my lines.:)

    His first install was for their set top box which installed in less than five minutes. he then went to my LG HD LCD TV...I gave him the instructions for the CableCARD installer...he didn't realize that he needed to install one card at a time...he installed the first card and followed the on screen instructions...the fault 161-4 appeared and I let him know that this is normal and should only occur once per car...within three minutes the CableCARD screen appeared and he needed to contact his office...the first card was activated within five minutes and the second card was completed after about thirty minutes. He was then off to the other TV in the family room...I re-ran the guided setup while he was on the second TV.

    The second TV, currently a Sony tube TV, took about the same amount of time...he appeared to be a little more at ease and stayed on the line with the home office throughout the activation process. After he completed this I re-ran the guided setup on this HD unit as well.

    Observations
    I must say the process went a lot smoother than I expected since he had no experience. He has worked for Verizon since he graduated High School and is there for twenty years...he said that they were initially very busy at the beginning installing FiOS w9ith the free TV offer...he doesn't believe they expected the overwhelming response early on...this is why not everyone had received their TV. He also indicated that they were circulating around the "garage" the new HD channels and other channels that would be available by what he believed would be mid to late July...he also said that the entire network would be digital before the end of the year.

    The whole process took about two hours for two TiVo HD units and a Verizon set top box. I am currently running version 9.3a and in this short time (1.5 hours) have not had any issues with the software: cool: This installation was a replacement for me from DirecTV; I didn't want Cablevision and live in Plainview, New York (Long Island).

    As a side note...I have been using FiOS Internet for four months and have experienced on average 45Mbs upload / 4.5Mbs download for a 20/5 service...even though I am not getting a great upload speed I can live with considering the excellent download speeds I have experienced.

    Tim
     
  11. May 6, 2008 #891 of 2214
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Tim - thanks very much for the detailed write-up. It gives me a greater comfort level that they'll get it right when they tackle our system (which is much like yours). Enjoy! :up:
     
  12. May 6, 2008 #892 of 2214
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    So far my experience with Verizon Fios has been impressive in that they are working very hard to avoid getting a reputation that the cable companies have developed, i.e. missed appointments and arriving late ("waiting for the cable guy").

    Their contractor arrived promptly at 8Am this morning to install the fiber underground from the service box to the side of my house. They buried 100 feet of fiber cable in less than 1/2 hour. In the meantime, I have received reminder emails to expect them tomorrow and at 4PM today a real person called to state that the tech would arrive between 9 & 10 AM for the 8 to 12PM appointment window they gave me.

    More to follow tomorrow after the installation.
     
  13. May 6, 2008 #893 of 2214
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    Just wait until the lines start getting cut. I've had my FIOS line cut by the Comcast contractor 3 times. And the FIOS contractor has cut the Comcast line 3 times.
    If FIOS would just bury the fiber going to the units in my area in conduit it would save them some money. I'm dreading when Comcast comes back to bury the next line. FIOS cut it back in November and a temporary line has been there for 6 months now.
    I know for sure two cuts were done on purpose, and who knows maybe all of them. There is definitely something going on when Miss Utility marks where the cables are yet the contractor still digs there when they don't need to.

    The next time it happens I'm going to try to make sure the contractor gets in some serious trouble for purposely ignoring the markings, because this is just ridiculous.
     
  14. May 8, 2008 #894 of 2214
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    As promised here is a summary of how my install went yesterday.

    Tech called to let me know he was on his way and arrived about 9AM. (He reminds me of the telephone company installers who used to provide in home service prior to the break-up of the former AT&T in the early 1980's, i.e professional, friendly, etc.)

    We spotted a location for the ONT in my garage and he informed me that the cat. 5e wiring I had installed per the Verizon Web site was no longer needed since they have combined the router with the modem. That means you will have to discard your wireless router for theirs.
    He had the hardware and fiber optic cable connected into the services boxes in about 2 hours and he told me that he had to drive about 1/2 mi. away to make a pole top connection to energize my fiber since I was the first on my block. Of course his bucket truck wouldn't start and he had to wait for a tow back to the garage to get another truck. That wasted almost 2 hours between waiting for the tow truck, him having lunch and returning. (BTW, the 2nd truck's bucket would not work so he climbed a ladder to make the pole connection. He violated some Verizon safety rules using a ladder, but he wanted to get the install done.)

    I ordered all three services so the first thing he did was transfer my telephone over to Verizon. It was effortless.

    The connection of the modem router was somewhat troublesome in that my old router was set with an IP address of 192.168.2.1 while Verizon's uses 192.168.1.1 and all of my Tivo's and PC's and network storage units had static IP addresses. I spent a good deal of time changing over to the new IP address format, but the FiOS router works very well in assigning IP addresses via DHCP. Both my S2 using ethernet and S3 using wireless had absolutely no difficulty in connecting to the Internet via FiOS. BTW, the wireless router default is WEP 64 bit, but I changed it today to 128 bit security.

    For TV he first installed the DCT700 on the S2. I went through guided setup and it worked flawless with the S2. You tune the DCT700 with the IR blaster which I had not used in several years.

    Finally we tackle the CableCards on the S3. My first problem was that the eject button for card 2 did not work, so I used a needle nose pliers to eject it. The S3 did its thing in recognizing the new card and the tech used his laptop to enter the information to pair it. He must have entered a wrong number since after about 1/2 hour of waiting, I suggested he call-in to pair it. The person on the other end knew what she was doing because she had it up and running in 5 minutes. I told the tech to keep her on the phone to pair the 2nd card and that took another 5 minutes. The S3 is working like a charm.
    Note, the Motorola CableCards did not need any firmware updates as compared to my experience with SA cards.

    Because of the truck breakdown he left my house at about 6PM, a long, but successful day.

    Now the unhappy experience, I called Cablevision to cancel my services. It was a very unpleasant experience since the CS representative kept asking why I was leaving, bad mouth FiOS, offering free basic TV service for one month and not listening to my only reason for leaving. That is, they are switching to SDV and are thus discriminating against CableCard and TiVo users.

    I repeated to him the conversation I had with a representative of Cablevision who had called me after I complained about the SDV move. She stated that SDV is a business decision Cablevision has decided to implement and I had then told her that I would then make my own "business" decision to consider FiOS.

    The bad part of FiOS TV, there are too many channels and I have to memorize all new channel numbers. The good part, beautiful sharp video, so I'll have to live with the bad.(LOL)

    BTW, I have had no sign of an overpowering signal affecting the S3.

    I hope this is of use to some of you.
     
  15. May 8, 2008 #895 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Awesome write-up Jack! :up: I'm a little apprehensive about having to reconfigure all of my network settings...but hey, if that's what it takes. Thanks again for that, it was very helpful! :)
     
  16. May 8, 2008 #896 of 2214
    JediTim

    JediTim New Member

    24
    0
    Sep 25, 2007
    Long...
    Jack,
    I had the same issue with Cablevision...FiOS isn't good, we can offer a better deal, stay with us etc. I aksed why they would offer a better deal prior to my move and all I received was a blank stare:eek:

    I am glad that I made the move and have everything under one account...so far so good and none of the frozen picture issues.

    Good luck,
    Tim
     
  17. May 8, 2008 #897 of 2214
    ah30k

    ah30k Active Member

    2,211
    0
    Jan 8, 2006
    If everything uses DHCP then you should not have any problems at all. Just set your wireless security key on the new Verizon router to the same as it was before and you're off an running. I did use static IPs for my TiVos since I sometimes use Orb over the internet to access my NPLs and static IPs let me know which one is which at all times.

    I agree about too many channels. I wish TiVo would allow me to say I do not subscribe to the spanish tier and the premium tiers then automatically un-check all of those 100 channels.
     
  18. May 8, 2008 #898 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Good to hear. I do use DHCP w/WPA security and just hate entering those mile-long alphabet soup keys. :eek: Guess I can use my router as a bridge eventually...I feel the need for speed! ;)
     
  19. May 8, 2008 #899 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,369
    22
    Aug 2, 2003
    The Fios router doesn't have to use 192.168.1.x. That's just the default. You can change the address in the router.

    Also, while they'll definitely want to install their router (to support video on demand), you can get it set up to use Cat5 for the network connection, especially if you already have a line run, as it sounds like you did. You should insist on this. (Unfortunately, I think the newly-trained installers may not even be told about this option, so they may not be prepared to do it. I'm not certain that all models of ONT support it, either, although I think they do.) If you get a Cat5 network connection, then you can use the router of your choice, and piggyback the Actiontec just for the STBs.

    Hey, be glad that you can uncheck them at all -- you can't on the Verizon-supplied boxes. (You can take them out of Favorites, but in the case of the La Connexion channels, not without simultaneously removing the Premiere package equivalents; and the Favorites list can't be set as the default guide anyway, which is really, really lame.)
     
  20. May 8, 2008 #900 of 2214
    rifleman69

    rifleman69 Member

    853
    0
    Jan 6, 2005
    Oregon

    You had the option in the guided setup to do this. If you haven't already unchecked those channels, run it again.
     

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