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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Apr 28, 2008 #861 of 2214

    johncoyne registered user

    Jul 15, 2003
    New York
    I just switched from Direct TV to FIOS this past week hooking up two HD Tivo units. Everything is working great (except for that freezing problem that has occured that a lot of people have already posted about!)
    John, NY:rolleyes:
  2. Apr 30, 2008 #862 of 2214

    Primate New Member

    Dec 16, 2002
    I had FIOS installed Monday, I had ordered on the internet and didn't see anywhere to order cable cards for my Tivo HD.
    When the installers got here I asked them if they happened to have any cable cards with them. They said they didn't but would check if another tech nearby had them. A little later one of them left and came back with the cards.
    He said he hadn't done a TIVO install in several months but was able to reach someone on the phone to walk him through it.
    The entire install including the cabling and ONT installation went great. I have no complaint about them.
    The only problem I see is the installers said the fiber crew ran my fiber from the wrong node and they'll have to come back and rerun it.
  3. Apr 30, 2008 #863 of 2214

    marioc21 New Member

    Feb 26, 2008
    I just signed up for FIOS TV on Monday. I didn't see the option for cablecards either. I started a chat session with one of the online agents and they told me to put my order in and then call Verizon customer service once I had my order number. I did that and the next day I called and made the change to my order. I put two cable cards into the order since the Verizon rep told me they don't offer the multistream cards.
  4. May 1, 2008 #864 of 2214

    monsterbucket New Member

    Apr 7, 2003
    Verizon is at my house right now installing the cable cards to replace my HD DVR.

    I am a tad worried as my wife just called and I talked to the tech - sounds like he hasn't done this before.

    First he said he would install only one cable card to which I told him I had ordered two so as to take advantage of the dual tuner Tivo.

    then he asked if one cable card went into the tivo and the other went into my tv. I let him know that both go in the Tivo.

    Is it that rare for someone to swap out their HD STB from Verizon for a Tivo with cable cards? After reading through this thread it sounds like there are very few technicians who have done this sort of thing before...
  5. May 1, 2008 #865 of 2214

    richsadams Active Member

    Jan 4, 2003
    I'd say it's much more common for well-established cableco tech's to have swapped out generic DVR's for TiVo than for Verizon tech's only because Verizon hasn't been in the television signal delivery business very long. That said, the last Comcast tech that installed our cable cards admitted that he had only done it twice before. I've no idea how long he'd been contracting for Comcast, but I suspect that they have a revolving door problem based on various posts here and elsewhere. On the positive side he did get it right for the most part.

    Now we're going to switch to FIOS so I'm a bit apprehensive as well. :eek:
  6. May 2, 2008 #866 of 2214

    hmm52 Member

    Feb 25, 2008
    Hey Rich

    I don't know how soon your FiOS installation is but I wouldn't sweat it, except for one thing. I assume it's a new territory with many green trainees, as in my case. The first tech(s) to show up might not have a clue about cablecards or TiVos but a supervisor will soon arrive who knows them inside & out. So not to worry about this as long as you've got the day. My install went from 8:00AM-8:30PM since they replaced every last piece of quad shield I had installed (too thick for their terminals) and because of card authorization difficulties. My wife wasn't real pleased to come home to 4 techs in the living room; me & the Big Boss in the bedroom trying to fire up the 4th card, cats hiding under the comforter on bed. Can't say they weren't thorough.

    The green people to be wary about are the ones you won't see - at the service depot and in billing. My cards were not registered properly at the depot before they went out on the truck. Much time was consumed trying to authorize them. The Big Boss eventually was able to force all 4 through with many angry phone calls. A mistake. I don't want to think about the hours I wasted last year trying in vain each month to get the billing corrected. Eventually it came to a head in December, as I knew it would, when FSC said they couldn't setup a service call because of equipment discrepancies in their system. An inventory with FiOS tech had to be done, all cards pulled, and callbacks made to two different departments to make 1 step forward. Once an incorrect entry gets into Verizon's SYSTEM, nothing short of a nuclear weapon will dislodge it. Known issue. After all this, they still billed me incorrectly for an additional outlet, swapped out for phantom STB. As 1 time $20 charge, pointless to call. The moral of the story is to check the work order carefully. If there's anything wrong with it, I'd postpone the install. Less aggravation in the long run even if the cost consequence is not much.
  7. May 2, 2008 #867 of 2214

    richsadams Active Member

    Jan 4, 2003
    Thanks for the positive words hmm52...I think. ;) It does seem that there are more complaints about billing and customer service than about the Verizon techs.

    They just finished installing the lines in our neighborhood (the streets and driveways are still covered with spray paint graffiti! :mad: ) but haven't sent out their offers yet. They did the same in my brother-in-law's area across town and things seem to be going well there so hopefully the local FIOS Folks have some experience under their belts by now.

    Not sure when it will happen (our install), but I keep reading everyone's posts here with great interest. Thanks to all for the valuable feedback! :up:
  8. May 2, 2008 #868 of 2214

    monsterbucket New Member

    Apr 7, 2003
    Even though the tech who came initially yesterday had to call for backup the install was completed in under 4 hours.

    The first guy had never done a cable card install, but neither had the second guy. My wife said they were both very friendly, but said she was shocked when the techs had to call the regular service number (same as you or I) to get anywhere.

    the signal looks great and both cards are working flawlessly now.

    I guess I got lucky on the install, now I gotta wait to see how they handle the bill :)
  9. May 2, 2008 #869 of 2214

    ah30k Active Member

    Jan 8, 2006
    After getting my letter saying FiOS in my area was going all digital and I could get free digital adapters I called and ordered two adapters. Simple phone call and they are mailing them! I am guessing at this point that they are DCT700s but am not sure. With this switch from regular STBs, I can save 2x$4.99 each month. The only down-side to replacing my SD-STBs with the digital adapter is that I will likely have to move from serial cable control to IR-blaster control.

    Perhaps the wrong forum since it is not S3 specific, but... WWYD?
  10. May 2, 2008 #870 of 2214

    hmm52 Member

    Feb 25, 2008
    To be fair, the Verizon billing personnel were always pleasant and tried their best to straighten things out - definitely not always the case with Comcast. And they were able to waive & credit back one time charges. It was the incorrect recurring ones that they were powerless to change in the SYSTEM. It isn't only VZ. It's gotten to the point where I loathe giving up my credit card for recurring charges as it's often worth your life to cancel.
  11. May 2, 2008 #871 of 2214

    Jamisohn New Member

    Apr 4, 2008
    Wall, New...
    I also called Verizon to get the free digital adapters. They arrived 3 days later, and they are the DCT700s.
  12. May 2, 2008 #872 of 2214

    ilh New Member

    Dec 21, 2007
    I just received my free DCT700. I'm not sure it works though as I couldn't get any picture out of it over composite (didn't check RF out). I'll look into it more this evening.

    BTW, when we called to request it, we also requested to return an HD STB and an SD STB. The DCT700 arrived with two RMA numbers and UPS shipping labels. Since I don't have the STB boxes, it says I can take them to a UPS Store where they will package them for free. The net result is it appears I can return the two STBs for free without a truck roll. Yea.
  13. May 2, 2008 #873 of 2214

    webin New Member

    Feb 13, 2008
    I had cable cards installed about 6 weeks ago... I just reviewed my Verizon bill for that time frame and discovered I was not charged the "truck roll" fee for the site visit. :)
  14. May 2, 2008 #874 of 2214

    hmm52 Member

    Feb 25, 2008
    Me neither. But was charged $20 twice for additional outlets. Once phantom. Once legit. Never have been charged for any visit back to 11/06.
  15. May 4, 2008 #875 of 2214

    ira_l Member

    Sep 23, 2002
    Ossining, N.Y.
    I was charged $39 in three equal installments for one additional outlet. What does this mean?
  16. May 4, 2008 #876 of 2214

    hmm52 Member

    Feb 25, 2008
    How many guesses do I have? One of my add. outlet $20 charges was billed in 3 installments, the other not. Initial service order seemed really screwy so I asked for confirmation e-mail of exact numbers. I used this later to negotiate bills which didn't of course match. Best bet for you is to tell them you were misinformed of charges upfront.

    First try: Verizon's billing department is very creative.
  17. May 4, 2008 #877 of 2214

    Flyinace2000 New Member

    Aug 2, 2005
    My first bill was all messed up. But the rep i spoke to was very helpful and credited the amounts needed. There were two charges that were being billed in 3 installments, he couldn't stop them from being charged, so he credited the entire amount up front. Lets see what happens when bill number 2 comes out.
  18. May 4, 2008 #878 of 2214

    aaronwt UHD Addict

    Jan 31, 2002
    It means they tried to screw you like everyone else. They tried that crap with me after I was told upfront the prices and had a page the sales rep wrote the prices on for me. I got them to credit my account with all that crap they charged me for that they weren't supposed to.

    I still have to get them to credit me $10 every month for getting their cellphone service. The only reason I switched to Verizon was because they told me I could get $10 off every month for as long as I had the other 3 services with the cell service. But of course they don't have that in their computer system to automatically deduct it. So they have to manually credit my account every two or three months which is really becoming a PITA.
  19. May 4, 2008 #879 of 2214
    David Platt

    David Platt !Texas TCF Club

    Dec 13, 2001
    Portland, OR
    I've been a FiOS TV customer since December, and this month's bill was the first one that was the amount it should have been. I have never seen such a byzantine billing system; since I was previously a FiOS internet customer, the internet department was billing the tv department for my monthly service, and there were always random charges or credits on there that neither department could explain-- last month, for example, my bill for TV and internet was $342, and nobody could explain why.

    After months of complaining and being promised credits that never showed up, I *finally* got them to combine the two separate accounts into one and give me one large credit that covered everything I felt I was owed. If the FiOS TV and internet wasn't far and away the best option from a product standpoint, I would have dropped them long ago simply because their customer service is so bad.
  20. May 5, 2008 #880 of 2214

    JediTim New Member

    Sep 25, 2007
    Tomorrow is my big day for a conversion from my DirecTV TiVo's to Verizon FiOS with two TiVo HD Units with Lifetime subscription. I previously posted this under a new thread but thought I should make comments here as well.

    I have terminated all my connections to the units with one remaining currently as a SD TV with S-Video inputs and the other into a new LG LVD TV with a HDMI input. I have enusred the software versions were updated from the 8.1 from the boxes I received to the current 9.3a.

    I am really hoping that the install tomorrow goes relatively smooth...I already have the ONT installed from the Phone & Internet connection so this should be a little quicker. My two concerns are hoping that the installer has previously dealt with CableCARDs / Tivo and the potential problems with the 9.3a software. However, in reading the posts on the 9.3a I am unsure how widespread the problem is...it doesn't appear as though everyone is having the problem.


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