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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Apr 17, 2008 #841 of 2214
    TheBar1

    TheBar1 Long Time Lurker

    159
    0
    Dec 26, 2001
    Northern NJ
    I did some digging on the DSLReports FiOS Forums and here's the thread I found:

    http://www.dslreports.com/forum/r19602630-Fees-for-service-visit-swapping-STBs

    Sounds like you may be out of luck, Will. Sorry...
     
  2. Apr 17, 2008 #842 of 2214
    monsterbucket

    monsterbucket New Member

    16
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    Apr 7, 2003
    I'm on the phone with Verizon right now to switch out my HD DVR box for a pair of cable cards to use on my HD Tivo which is being shipped to me as I type.

    There won't be a tech visit required says the phone dude - he is mailing me the pair of cable cards and I will do a self-install. Beyond that he is mailing me a recovery kit (read: empty box) for me to mail back the HD DVR.

    If someone is planning to do the same thing as me (replace their HD DVR with a pair of cable cards) request that it be a self-install and save yourself the tech visit fee.

    ----EDIT----

    So I thought it sounded too good to be true. Phone dude came back and said this would require a tech visit. Will cost me 24.99 for the visit, but the dude will take the HD DVR with him. UBER LAME!!!!
     
  3. Apr 17, 2008 #843 of 2214
    TheBar1

    TheBar1 Long Time Lurker

    159
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    Dec 26, 2001
    Northern NJ
    If this self-install goes through as described, monsterbucket, you'll be the first person I've heard this working for. FiOS CSRs have been notorious for offering a self-install option, only to backtrack days later after they learn it's not feasible. Please let us know if you actually receive the CableCards in the mail, as promised.
     
  4. Apr 17, 2008 #844 of 2214
    monsterbucket

    monsterbucket New Member

    16
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    Apr 7, 2003
    Sorry about the misleading glimmer of hope in my first post... at least the phone dude came back during the call and scheduled the appointment for me rather than leaving me to believe I was going to get the cablecards in the mail.

    Install is scheduled for next Thursday - I am hoping I have the Tivo in hand by then ;-)

    I'll post again once the install is complete. Hopefully it will be as smooth as my initial install was.
     
  5. Apr 17, 2008 #845 of 2214
    cre8tor

    cre8tor New Member

    2
    0
    Apr 17, 2008
    Central Jersey
    Just ordered my CCs today, no mention of a truck roll or install appt. CS rep said they should be here in a few working days. $3.99 each

    Pics will be provided if they actually show up.
     
  6. Apr 18, 2008 #846 of 2214
    Flyinace2000

    Flyinace2000 New Member

    234
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    Aug 2, 2005
    Where are you located.....why were you only charge $25 and i was charged 80?
     
  7. Apr 18, 2008 #847 of 2214
    Cgrisamore

    Cgrisamore Member

    42
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    Dec 25, 2003
    Flower...
    Been a FIOS user now for over a year and in February finally got a HD TV and decided to retire my Series 2 Tivo for a Tivo HD. Verizon came out and did my cablecard install for free! They told me that $25 was the regular price for a technician to come out but they waived the fee as I had also requested a high definition STB (for a separate TV) and they were experiencing a nationwide shortage. My reply to this was "Hmm..guess I better call DirecTV". In addition to the totally free cablecard install, they sent me a $25 Visa gift card and gave me a $10 per month credit for the next 6 months.

    No I am NOT making this up.
     
  8. Apr 18, 2008 #848 of 2214
    monsterbucket

    monsterbucket New Member

    16
    0
    Apr 7, 2003
    I'm located in MA, just north of Boston. Not sure why you're getting charged $80, but all I can advise is that you call up and get it either reduced or waved...
     
  9. Apr 18, 2008 #849 of 2214
    ilh

    ilh New Member

    377
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    Dec 21, 2007
    Anyone in the Boston FiOS area have luck with dropping of STBs without having to pay for a truck roll? I want to get rid of their HD DVR and a basic SD box, but definitely don't want to pay $80 to do it.
     
  10. Apr 18, 2008 #850 of 2214
    Flyinace2000

    Flyinace2000 New Member

    234
    0
    Aug 2, 2005
    Check out this leaked Verizon docment found at the Consumerist.com
    [​IMG]

    Truck rolls now cost 79.99 for STB installs.

    Full Article
     
  11. Apr 18, 2008 #851 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Amazing...but sadly not surprising. :(
     
  12. Apr 18, 2008 #852 of 2214
    TheBar1

    TheBar1 Long Time Lurker

    159
    0
    Dec 26, 2001
    Northern NJ
    It's cut-off, but there seems to be some language in that same bullet to suggest that self-installation may be an option to help avoid the truck roll fee. Very interesting!
     
  13. Apr 21, 2008 #853 of 2214
    Flyinace2000

    Flyinace2000 New Member

    234
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    Aug 2, 2005
    4 CableCards installed! At first they were not locking onto any channels, but after a reboot both cards worked perfectly. The bad news was that this was the first TiVoHD (cable card) install, but he was told to do the cards ONE at a time.
     
  14. Apr 21, 2008 #854 of 2214
    siersema

    siersema New Member

    4
    0
    Oct 9, 2003
    The cost to roll a truck may have a $80 fee. But if I follow your thread correctly you are still inside the 30 day window of customer satisfaction. Tell them that they can install the cards to keep you or you can ask them to remove everything and restore you to the previous carrier. They may rethink their motivation and want to retain customers - customer retention is high on all vendors' lists.
     
  15. Apr 21, 2008 #855 of 2214
    Flyinace2000

    Flyinace2000 New Member

    234
    0
    Aug 2, 2005
    I think i am gonna ask for a credit since i had to do most of the install my self. The tech never did a cable card install before and i had to do most of the work. Or i might just send Verizon an invoice for the 1 hour professional development i gave to one of their techs.
     
  16. Apr 22, 2008 #856 of 2214
    webin

    webin New Member

    307
    0
    Feb 13, 2008
    Hillsboro,...
    That's hilarious... the thought of billing them for training. I was lucky in that my CC installer had "done a few tivos" before, and was able to do mine without any trouble. He actually knew how to switch the active tuner before I did (I was new to dual-tuners).
     
  17. Apr 27, 2008 #857 of 2214
    cre8tor

    cre8tor New Member

    2
    0
    Apr 17, 2008
    Central Jersey
    Well,

    We are all set up with our CCs now. The story goes as follows - spoke with two CS reps who said repeatedly that the CCs would be sent via mail and that we would recieve them in a couple of days.

    Two days go by and we receive the automated phone call about an installer appointment, we say what the hell just have the installer handle it. Installer arrives and clearly states that it's only $25.00 to do the install of which I question several times and ask "isn't it $80 for a truck roll" and he says nope it's only a $25 charge for the CC install

    He's unable to complete the install because we had yet to set up our Tivo account (my fault) but he offers to leave the cards and tells us that we can activate them.

    I activated the cards with one small problem - the second card had to be activated twice, no big deal all is well now.

    Now we just wait and see what shows up on the bill. :) - BTW we never received the CCs in the mail
     
  18. Apr 28, 2008 #858 of 2214
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Thanks for the post...at least there's hope. :up:
     
  19. Apr 28, 2008 #859 of 2214
    JacksTiVo

    JacksTiVo TiVo User since 2001

    451
    0
    Jan 7, 2006
    New Jersey
    I am having Verizon FiOS installed next week. I had ordered two CableCards for my S3 and one digital converter box for my S2. I later realized that I needed an additional digital converter box (DCB) for another TV and called them back. A very knowledgeable CSR told me not to modify my order since it will change the install date and that she would check on the order status two days after the install date. If completed she would then have a DCB mailed to me for a "self-install".

    If this works, then I would suggest that when ordering an additional CC, STB or DCB that you indicate that you want to do a "self-install" to avoid a "truck roll". Who knows it may save you the cost of a truck roll.

    I may be wrong, but it seems to me that Verizon FiOS is working very hard to avoid getting a reputation that the cable companies have with respect to poor customer service. I am old enough to remember the good old days before the divestiture of AT&T, when a knowledgeable telephone company installer would arrive on schedule to fix or install telephone service at "no charge" to you. (Of course, you paid for it by other means since telephone service was expensive with long distance calls costing upwards of $1.00 per minute to to call the West Coast.)

    In any event, I hoping I will have a pleasant experience with Verizon FiOs service.
     
  20. Apr 28, 2008 #860 of 2214
    holee

    holee Uncertain

    4,381
    0
    Dec 12, 2000
    Raleigh, NC
    I've found that Verizon FiOS CS can be touch and go, but it's more due to their system than the people.

    Everyone I've talked to genuinely cares and tries their best. But there is so much bureaucracy and miscommunication internally that mistakes get made - a lot. I've found it helps to get one or two people as your "sponsors" whenever something goes wrong.

    When it gets fixed, it gets done right, but sometimes it takes a while.
     

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