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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Dec 6, 2007 #681 of 2214
    JustAllie

    JustAllie Number crunchin'

    34,904
    32
    Jan 4, 2002
    Arlington, VA
    Verizon FiOS installation management is a cluster****.

    What a mess. They decided they needed to send a tech rather than letting me do a self-install, but because they sent the tech out on a "maintenance" ticket instead of an "installation" ticket, the system would not allow him to activate the cards. He had the cards in the TiVo, all the numbers and info he needed, all that he needed was the activation signal... no dice. And he couldn't get a new ticket. I've called and still can't get a new installation appointment. They're going to have to call me tomorrow. And of course I'm too busy to be out of work for another appointment anytime soon. Who knows when this will happen now. :mad:
     
  2. Dec 6, 2007 #682 of 2214
    phoneticman

    phoneticman New Member

    1
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    Dec 6, 2007
    Hi,

    I am a new user to Tivo (I just got married and my wife turned me on to it). In any case, got the S3, ordered FiOS and got two cable cards for the S3. Install went just as planned. I did lose some channels shortly after the tech left, but a reset of the cards and the box and everything has been up for 2 days without issue. I am in Falls Church, VA...
     
  3. Dec 6, 2007 #683 of 2214
    JustAllie

    JustAllie Number crunchin'

    34,904
    32
    Jan 4, 2002
    Arlington, VA
    Welcome to the TiVolution!!! :up:
     
  4. Dec 7, 2007 #684 of 2214
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    I would guess they do this because it *is* and error.


    From SCTE 28, Appendix E, 161-4 is:
    The reason it's a "good" error, is because motorola for some reason seems to cause this error as part of it's normal operation when the card is initialized. But, if this error persists, then it's no longer a "good" error, and somethings pretty wrong w/ either the tivo or (more likely) the cards.
     
  5. Dec 7, 2007 #685 of 2214
    bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
    Would it kill them to add a line of text that advises when the error is expected?
     
  6. Dec 8, 2007 #686 of 2214
    slocko

    slocko New Member

    690
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    Mar 4, 2004
    Old Bridge, NJ
    Wow, new to Tivo and new to married life! Remember, the Tivo will treat you better than your wife :D
     
  7. Dec 9, 2007 #687 of 2214
    psuzebra

    psuzebra New Member

    19
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    Nov 9, 2006
    Limerick, PA
    Right, and sorry I left that out, but the TiVo tech mentioned that as well. If we get it more than a couple of times, there's something wrong.

    We did wait 5-10 minutes on one of the cards, but it just kept looping on the 161-4 error with no real progress. Once we moved the same card from slot 1 to slot 2, there was no 161-4 error and the pairing screen came up within 60-90 seconds. TiVo originally thought it was a problem with the hardware of slot 1 so they exchanged the unit, but the new unit is exhibiting the same issue with the same CableCARDs.

    I've since heard back from TiVo and they don't know what the issue is. The guy didn't think it was a problem with the TiVo since the probability of me receiving two units with bad hardware in slot 1 is so miniscule. He was willing to do another exchange but I didn't want to do that again until all other options were exhausted.

    So I called up Verizon, they tried re-initializing the cards from their end, etc etc. But because we couldn't get the pairing screen up for slot 1, they couldn't reactivate the card. They are sending a tech out this morning with more CableCARDs to try.
     
  8. Dec 9, 2007 #688 of 2214
    dmbfan36_23

    dmbfan36_23 New Member

    36
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    Feb 14, 2003
    Marlboro, MA
    has anyone been able to get a multistream card from Verizon?
     
  9. Dec 10, 2007 #689 of 2214
    psuzebra

    psuzebra New Member

    19
    0
    Nov 9, 2006
    Limerick, PA
    Woohoo, everything works!
    It took almost 5 hours to finally get the CableCARDs to work, but I get all of the channels.

    We ended up going through 8 CCs before we found two that would activate correctly. Of course, the tech was having trouble with his laptop so he had to keep calling home to do the initialization-activation, and since it was Sunday, there were probably only 5 people working in the office so we were on hold a half hour at a time.

    We got MISSING_PROGRAM_REKEY a few times, but fixing those just required a re-activation. Sometimes the initial activation just doesn't work for some reason even though Verizon's system says it was successful. When we got MISSING_PROGRAM_REKEY, we were able to download the channel list as well as see all of the local channels (2-49, 810-817) but none of the premier channels.

    The only weird hiccup was when we were testing the channels for the CC in slot 2. It randomly rebooted the TiVo twice, but it was working fine after the third time and worked fine until we went to bed last night. Dunno.

    Also, no pixelation so far that other people have reported with FIOS.
     
  10. Dec 10, 2007 #690 of 2214
    bdraw

    bdraw Member

    465
    4
    Aug 1, 2004
    Tampa, FL
    No, and according to Verizon press relations, they won't be available until sometime in 2008. My guess is by July 1st 2008, which is when Verizon's integrated security ban waiver expires.
     
  11. Dec 10, 2007 #691 of 2214
    dallastx

    dallastx New Member

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    Sep 27, 2007
    Thanks BKDTV. Rebooting did the trick.

    You're tip about the info/display button to show the entire program description only works for programs in either the Now Playing or To Do lists. It doesn't work in the Guide.

    Thenks again.
     
  12. Dec 10, 2007 #692 of 2214
    dmbfan36_23

    dmbfan36_23 New Member

    36
    0
    Feb 14, 2003
    Marlboro, MA
    the CSR just said "a cablecard? wow, I've never been asked for one.. we're not supposed to offer them anymore... 'honor not offer'".... I said yeah, you have to give me one if I ask and he laughed... now I'm trying to convince him to give it to me without a truck roll since I had to install the last one myself when the tech didn't know what to do :)

    EDIT: ok, they have to do a truck roll and charge me $24.99, but because I had to do the install myself last time and convinced the guy that I know how to do it, he's putting a $24.99 credit on my account at the same time :)
     
  13. Dec 19, 2007 #693 of 2214
    Tony1746

    Tony1746 New Member

    7
    0
    Oct 23, 2007
    Bucks...
    I am having FiOS installed next week. I currently have a Series 3 with two Comcast S-cards (everything works great). I would like to know the correct procedure for replacing the cable cards. I realize I need to go back through the guided setup. Should I perform a reset of the system first (after pulling out the old cards)? Does it make a difference?

    Because CC installs can be tricky (took two tries w/Comcast), I don't want to make it any more difficult by not having the system in the best state.

    Thanks...!!
     
  14. Dec 19, 2007 #694 of 2214
    HazelW

    HazelW Member

    284
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    Dec 6, 2007
    No. Va
    I would remove the cards and run guided setup again telling it you have FIOS. You should not have to reset the system, but rebooting it would not hurt.
     
  15. Dec 20, 2007 #695 of 2214
    bdraw

    bdraw Member

    465
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    Aug 1, 2004
    Tampa, FL
    I did this, all I did was pull the CableCARDs, reinstall the FiOS ones, and after they were activated the TiVo asked me to rerun guided setup. Everything worked perfectly and all my season passes were automatically updated to reflect the new channel numbers.
     
  16. Dec 20, 2007 #696 of 2214
    Tony1746

    Tony1746 New Member

    7
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    Oct 23, 2007
    Bucks...
    OK. Sounds great. I'll try it and keep my fingers crossed !!!!!
     
  17. Dec 27, 2007 #697 of 2214
    JRWilliams308

    JRWilliams308 New Member

    4
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    Dec 27, 2007
    This thread has truly been a fountain of knowledge for me.

    My wife bought "me" a TivoHD for Christmas, I was so anxious to set this puppy up I thought about calling Verizon on Christmas to get my cablecards. But I waited...

    So I call up on the 26th, get a quote on the rental at $2 (not $2.95, but big deal) and get my order number and am told I could go to the Customer Center in White Plains, NY(10 County Center Road, White Plains, NY 914-422-5011, if anyone needs it) pick the puppies up any day after the "install date". Ok so I go today 12/27 as I told the rep I'd do. Boy do I wish I saw this thread sooner. Those knukleheads don't know what a cablecard is, nor how to get one. Waste of my day off, jeez...

    Anyways, here's the relevant part for the thread. I call up the FiOS service line to B*it*h and that rep informs me, oh no.. you can't pick those up.. you have to order it and there's a $49 service charge.

    ** Thump **

    When I come to, I start ripping. "This is crazy" "I ain't paying $50 bucks for some guy to come out here for 15 minutes" blah blah "get me a supervisor" She felt my pain and aggravation for my wasted day I think, so since a Sup wasn't available she's going to call me back in the am and get one on the line. I'm wondering from the couple of people who successfully got them to let them do a self install, where there any trigger words that you used. any tips?

    and is this the first $49 charge the first anyone has heard of? sounds like everyone else is getting quoted at $24.95.

    Thanks, looking forward to spending some quality time on this board (I'm another ReplayTV convert)

    By the way, for that other ReplayTV convert, the latest Tivo build appears to let you play ReplayTV video too. PM me if you interested in how I did it...
     
  18. Dec 27, 2007 #698 of 2214
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    That $49 charge may be the fee to to install another TV outlet in your home (i.e. run the cable outside the home, drill through the wall, etc). They may have quoted that charge if you didn't make it clear that this was an existing TV outlet.

    If you are just getting the Tivo installed with CableCards on an existing outlet, the fee should only be $24.99.
     
  19. Dec 28, 2007 #699 of 2214
    bdraw

    bdraw Member

    465
    4
    Aug 1, 2004
    Tampa, FL
    They tried to charge me to return 2 cards. I told them there was no way I'd pay for someone to come by my house and pick up cards. I called back and found out I could drop them off at a local Verizon store. Too bad, they don't let you pick them up as easily.

    Either way the trip charge should be free considering they wont let you self install and the installers have so little clue as to how to install a card, that I've had to do it every time. This isn't an isolated incident as I've had 10 CableCARDs installed, 6 with FiOS and 4 with BHN.
     
  20. Dec 28, 2007 #700 of 2214
    JRWilliams308

    JRWilliams308 New Member

    4
    0
    Dec 27, 2007
    Update..

    FiOS rep I spoke with today advises the quoted price IS for the install of 2 cards. So I'm being charged twice, one for each card NOT for one installation.

    I went ahead and setup up the appointment, because I just can't bear looking at my TivoHD with only Amazon Unbox and my various other downloaded content on it. I need this puppy working. But I'm certainly going to be sending some complaint letters, who knows, maybe they'll get scared when they see I cc'd the BBB and the FCC:eek:

    Verizon is REALLY making this difficult.
     

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