Verizon FiOS installation management is a cluster****. What a mess. They decided they needed to send a tech rather than letting me do a self-install, but because they sent the tech out on a "maintenance" ticket instead of an "installation" ticket, the system would not allow him to activate the cards. He had the cards in the TiVo, all the numbers and info he needed, all that he needed was the activation signal... no dice. And he couldn't get a new ticket. I've called and still can't get a new installation appointment. They're going to have to call me tomorrow. And of course I'm too busy to be out of work for another appointment anytime soon. Who knows when this will happen now.