Separate names with a comma.
Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.
not certain if it matters, but this was an older episode of Seinfeld on channel 52, TBS.
Make sure you have the latest 9.2a software. I am going to assume that you do.
Open System Information -> Diagnostics. Do you see a lot of RS Uncorrected Errors? If so, your FiOS signal is probably too strong for the TiVo and you'll need some attenuation. More about that here.
RS Uncorrected Errors is how the TiVo measures signal errors that cause pixelization and audio dropouts.
Until they get both cards installed, I don't think trying to diagnose this is worth it.
BTW, I don't have 9.2. I have 8.01 which is supposed to be upgraded to 9.2 within 48 hours of TiVo activation. I only have a phone line to the S3 right now (just bought the wireless USB modem yesterday) and can't be sure that it isn't timing out. Looks that way based on connection results.
I've had my Series 3 HD for a couple of months and generally am very satisfied. Howver, I've started watching football games on my 6416 because the TiVo seems to drop frames on quick action like football. Since the picture from the 6416 is perfect, it doesn't appear to be the Verizon signal.
I notice this also on some shows on The CW.
One of my biggest complaints about the FiOS 6416 was the fast forward and rewind. The new program seems to have corrected that problem completely.
Now if they could just copy TiVo's program descriptions and offer larger disks I'd be happy with with 6416.
An aside, is there a way to see the entire TiVo program description when it's too long for the display box?
I assume you've checked to be sure there are no RS Uncorrected errors on your TiVo's diagnostics screen?
Assuming there are no such errors, a reboot will usually fix this "stutter" issue.
Yes. Press the INFO button on the remote.
I just bought my first ever TiVo (Series 3) after years of ReplayTV and Cable company DVRs. The Verizon FiOS software was so awful that I chose to buy the TiVo and get rid of their DVR. I called for installation of the cable cards on Saturday and got scheduled for Monday AM. This was in Redondo Beach, CA. Installation took a half hour for both cards and another half hour to update the TiVo for the new setup.
Just had FIOS TV installed in Arlington MA and connected to a Series 3 with two single-stream cable cards.
Pulling the drop cable and getting the right light to the ONT took forever but once the ONT was up and happy, the cablecard install went quickly.
One confusing bit was that the provisioning application on the installer's laptop asked for (among other things) 13-digit "pod id", which turned out to be the cablecard number as reported by the pairing screen; that number was not printed on the outside of the card.
Is there anything I need to do to go from Comcast's cablecards in my Series 3 to Fios' cable cards? Any kind of reset?
You'll need to rerun the guided setup.
Can I do that before the appointment, so it's ready for them? Or do I need to do that after they install the cable cards?
You can do it before.
And it will have you do it again after the CC install.
If you can't get at the back of the S3 in its normal location, make sure you have enough slack in all the cables to let you pull the unit out while still plugged in.
FiOS inside and outside wiring and setting up the ONT and its battery box take a while; the cable cards come up as the very last phase of the install. If my experience was any guide, you should have plenty of time after they arrive to pull the comcast cable cards and re-run guided setup in parallel with their install.
Mid-way through guided setup, there will be a screen where it asks you if it guessed right on a channel -- just accept whatever channel name it gives you (it will obviously be wrong moving from comcast to fios).
When the FiOS installers get everything hooked up and you see analog channels, have them insert the first card, get it working, and then insert the second card.
You then run guided setup a second time to get guide data for the rest of the channels. That will take a while; they don't need to stick around for that -- you'll be better off testing new channels w/o guide data while they're there.
So I got the new TivoHD unit yesterday. The FIOS tech had left two of the CableCARDs that worked in slot 2 of the previous unit, since TiVo tech told us that if it works in slot 2, then the CableCARD isn't broken.
I plug in the THD and start guided setup. On the CableCARD screen, I insert a CableCARD into slot 1. Doncha know it, I start getting 161-4 errors over and over again. I pop it out and insert it into slot 2. After a minute, the pairing screen comes up.
I then insert the other CableCARD into slot 1, and that gives 161-4 errors as well. Swap that into slot 2 and the pairing screen comes up.
At this point, I have no idea what's going on. I decide to remove both CableCARDs and force a connection to download 9.2a. It installs and I try everything again. Same result.
Called up TiVo tech support and explain the problem again. Gets escalated, noone has a clue, and they gave me a problem ticket. At this point, I have two apparently-working CableCARDs and my second TiVoHD and still can't watch anything.
161-4 errors are actually expected. If you leave the card in there for about 5 minutes you should get the pairing screen.
and I'm surprised Tivo tech support doesn't know this.
You might have to wait an inordinate amount of time for the pairing screen to come up, like 5-10 minutes. Don't consider it failed unless you've waited 10 minutes.
They ought to, it says it right on the CableCARD install sheet...
The 161-4 error is only good if it appears once, and then, only when the cable company sends one type of hit to the card. If you get the error message consistently, then it's likely a hardware problem. In this case, since the error is always happening on the same slot, and the card works in the other slot, it sounds like a tivo hardware problem. If the error followed the card, it would likely be a card hardware error.
Hmm. During my install it took a couple minutes before the pairing screen showed the three numbers they were looking for: "cable card" (which was called "pod id" on the installer's application), "host", and "data".
Once those numbers were entered in to the installer's laptop, the head end sent down initialization messages to the cards, and the tivo reported two 161-4 errors reported per cable card, shortly after the installer said he was sending each "hit" (there's an "init" message and an "activation" message).
at that point I went into the "test channels" menu for that card, and shortly thereafter all the channels started working through that card.
we then repeated for the 2nd card.
its always baffled me why tivo doesn't include info on the "161-4 Error" screen saying that it is expected and good; or even that they call it an "Error".