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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Nov 27, 2007 #641 of 2214
    aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    The cards are very expensive. If you could buy them you would be paying several hundred dollars for each one. I'd rather pay the monthly fee. SO far though FIOS hasn't added the extra 4 cables cards I added to my bill. I have 8 cable cards with them and they are only charging me for 4.(at $2.99 each). PLus they still haven't started charging me for the HBO the tech added to my account from his laptop. I guess sometimes their crappy billing system works out in favor of the customer. I'm not in any hurry to add the extra $30 in fees from the extra cable cards an HBO. If it takes 2 to 3 billing cycles to add the double/triple play, maybe it takes that long to add other things.
     
  2. Nov 27, 2007 #642 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,367
    22
    Aug 2, 2003
    For some reason, my Fios installer did not use his laptop (or even bring one into the house), but called in, the old-fashioned way. And of course, he messed up a couple digits, and I had to call back later to get one of my cards activated. :( But at least that was an easy call.
     
  3. Nov 27, 2007 #643 of 2214
    GoHokies!

    GoHokies! O2->CO2 Converter

    2,657
    0
    Sep 21, 2005
    KFME
    What a great amount of information here, thanks for everyone.

    I'm buying a house in Odenton, MD (Anne Arundel County) and have the FIOS install set up for 28 December. Right now it's just a basic install with one SD box, as I'm not sure I'm going to have everything in the house for the Tech to set up the cable cards and such.

    It appears from reading the thread that folks are having better luck w/ pixelation on the THD than the S3. I have an S3 now and am likely going to be buying a THD for my parents for Christmas. Would it be beneficial to give my folks the S3 and keep the THD for myself, or is there not a big enough difference between the two to worry about it. Anything else that I need to keep in mind? (I'll definitely be hitting up ebay for a few NIM100's once I figure out where I'm going to want network connections, that's an awesome and unexpected side effect of FIOS!).

    One month until I can tell Comcast to BUGGER OFF!!! :D
     
  4. Nov 27, 2007 #644 of 2214
    ah30k

    ah30k Active Member

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    Jan 8, 2006
    GoHokies, S3 here and no pixelation problems to report in quite some time. I did have them in the beginning. I haven't checked in with this thread in a while so hopefully my post is not too far off topic.
     
  5. Nov 27, 2007 #645 of 2214
    BigHat

    BigHat New Member

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    Jan 25, 2004
    Arlington VA
    No S3 problems for me either.
     
  6. Nov 27, 2007 #646 of 2214
    westcoastexport

    westcoastexport New Member

    15
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    Nov 11, 2007
    Northern VA
    Just had Verizon out here to install two cards for my V3 box. 5 hours later, I only have 1 card installed. They gave my guy 3 cards total, 2 of which had already been activated at someone else's house and wouldn't work here. Although he stated that he was familiar with TiVo, I found him to lack a lot of knowledge. He tried and was very patient, but ultimately hamstrung by the previously activated cards.

    Unfortunately, this will require him to come back an install the final card with no timetable to accomplish that.

    During the install I called TiVo for support. The support person told me that the box I was sold (it arrived from Amazon this week) had a version of the software (8.01) that was two versions old and would require 48 hours to update. He said that I would not have service until then!! I am now trying to find programs to record and many do not even show up (30 Rock, CSI: Las Vegas). A message appears stating that the box is only currently programmed through 11/29, but based on a number of searches, that is inaccurate.

    My Verizon technician made a couple of comments that I can't verify:

    1. Cable cards are going to be eliminated because they are so unreliable;
    2. MCards are even less reliable, only working 20% of the time.

    Uncertain where this could leave us, but I doubt he had all of the facts.

    I love having TiVo back, but feel that I am only part way there. I look forward to my second card and the software updates.
     
  7. Nov 27, 2007 #647 of 2214
    aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    I have 8 cable cards working just fine on FIOS. They have been very reliable so far. Unfortunately it sounds like your tech is very uninformed.
    The installation of 6 cable cards recently for me only took one hour for installation.
     
  8. Nov 27, 2007 #648 of 2214
    BigHat

    BigHat New Member

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    Jan 25, 2004
    Arlington VA
    Your experience is a bit like mine. It took two trips to get four cable cards working. I think the tech's training is poor in the NOVA area. As a data point, I almost had to reschedule my second appt as the tech couldn't locate replacement cards. How the hell could that be the case?

    I think your tech is BSing you on the cards. They'd rather just plug in their piece of sh*t DVR, so no excitement about cable cards. The FCC will force CC use, but the cable lobbyists managed to get a break on the time line. Don't remember all the details. No idea why an M card would fair so badly either.
     
  9. Nov 27, 2007 #649 of 2214
    westcoastexport

    westcoastexport New Member

    15
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    Nov 11, 2007
    Northern VA
    My lack of knowledge re the installation surely cost me a lot of time. With his computer down (dead battery) and having to call tech support and waiting on hold (probably an hour total on hold) and the slowness of TiVo's "test channel", it was pretty grueling. Trying to activate already activated cards wasn't too helpful either.

    I agree about the cards and his opinion. Verizon cuts their revenue in half by installing 2 new cards and eliminating the revenue on HD DVRs. I am sure this is why they are raising rates on CCs.
     
  10. Nov 27, 2007 #650 of 2214
    BigHat

    BigHat New Member

    118
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    Jan 25, 2004
    Arlington VA
    Mine showed up with a dead laptop the first time too. On the second visit I got to witness a shouting match between the tech and V rep who insisted he use the laptop as he should or use the moronic voice driven menu, automated system.
     
  11. Nov 28, 2007 #651 of 2214
    psuzebra

    psuzebra New Member

    19
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    Nov 9, 2006
    Limerick, PA
    So I tried to get my new TiVO HD working with two CableCARDs this morning. The FIOS guy came with 5 CableCARDs in hand, he had never done a TiVo installation before but was very patient while we tried to work through some of the problems.

    We first tried a CableCARD in slot 1, but we kept getting 161-4 errors over and over. So he tried another CableCARD in slot 1, same result.

    He then took the CableCARD and moved it from slot 1 to slot 2. After a minute, the pairing information came up for CableCARD 2. He went ahead and initialized and activated the CableCARD through his laptop. Then we went to "Test channels" and it was stuck on the "Acquiring channel info" screen for 15 mins or so.

    At this point, I called up TiVo's tech support to get some help.

    First, they had us power down and restart the TiVo. After it started back up, they had us install a third CableCARD into slot 1. Still getting repeating 161-4 errors.

    We then moved that third CableCARD to slot 2. Pairing info came up after a minute or two and the tech went ahead and initialized and activated the card. We went to Test channels, it showed the Acquired channel info screen for about two minutes and then we were able to see the broadcast! However, as I scanned through the channels, it became obvious that I was only getting the local channels (3-49, 810-817) and none of the cable channels.

    However, of greater concern was getting a CableCARD to work in slot 1. We tried inserting the remaining two CableCARDs that he brought in slot 1 as well as the ones we already tried. They all give 161-4 errors over and over. TiVo tech support concluded that the slot was bad and is sending out a new unit.

    In the meantime, did anyone else have a similar experience? Did anyone else have a defective CableCARD slot? Also, does anyone know why I was only getting local channels on the working CableCARD?
     
  12. Nov 28, 2007 #652 of 2214
    acvthree

    acvthree Active Member

    2,472
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    Jan 17, 2004
    Carrollton,...
    Do you mean that you got the 161-4 each time you tried a card or over and over with the same card? From the Tivo instructions...


    >>For Motorola CableCARDs, many cable providers send an activation signal that causes the DVR to issue error 161-4. This is normal and can be ignored. If you see 161-4 more than once, or if you see any other 161-x signal, it means that the card is damaged and needs to be replaced.

    http://tivosupport2.instancy.com/Ti...-be94-4f14-8e2c-8ae7b4eb5249&anchor=undefined

    Al
     
  13. Nov 28, 2007 #653 of 2214
    psuzebra

    psuzebra New Member

    19
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    Nov 9, 2006
    Limerick, PA
    Over and over with the same card. Over and over with all of the CableCARDs that the tech brought. Over and over in slot 1, but the same card worked in slot 2.
     
  14. Nov 28, 2007 #654 of 2214
    Peanuthead

    Peanuthead New Member

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    Jul 12, 2004
    Coppell, Texas
    Make that three people... I was told by VZ that they would send me the CableCards, then the next day they called back and said that they had to send out a tech. to install the cards.
    After 3.5 hours they still could not activate either card.
    It turns out that VZ had flagged the cable CARDS as cable BOXES in their system so they could never get them configured. The encryption field was showing DES (Data Encryption Standard) and according to the VZ L2 tech. this had to be changed before the cards would work. Well the next day they modified their system to show cards vs boxes and the cards started working automatically.
    Very aggrevating to have to go through all of this.
    So this is something else to ask VZ, "Are my cards configured as cards vs boxes in your system"?
     
  15. Nov 28, 2007 #655 of 2214
    westcoastexport

    westcoastexport New Member

    15
    0
    Nov 11, 2007
    Northern VA
    Verizon came back tonight. The technician said he would be back after 4 pm. He showed up at 7. He put the second card in (he got the first card got working last night) and called Verizon to activate. Their system is down and they couldn't do it. I now have that responsibility tomorrow.

    I have noticed in the <24 hours that I have had TiVo that non-HD channels are much grainier than the Fios box was. There wasn't any graininess in their live TV signal. Has anyone experienced this?
     
  16. Nov 28, 2007 #656 of 2214
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    Not really. Exactly the opposite in fact. The Series 3 seems to do a good job on SD signals.
     
  17. Nov 28, 2007 #657 of 2214
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    Until the CableCards are activated, channels 1-50 are analog. The analog channels do not look nearly as good as the digital versions, which is what you get with the TiVoHD once the CableCards are activated.

    As soon as the CableCards are activated, analog 1-50 is replaced with digital versions of 1-50.
     
  18. Nov 28, 2007 #658 of 2214
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    Reposted as a reminder...

    There are three required steps.

    1. Add the serial number of each CableCard to Verizon's list of authorized devices. This cannot be done by computer from your home. This is supposed to be done by someone at the regional Verizon office, but it can also be done over the phone. If the rep at the office does not do this, everything else is just a waste of time.

      CableCards will not work until they are entered into Verizon's list of authorized devices.

    2. Add the correct serial number for the CableCard to the customer's account using the software activation program. This is typically done on the installer's notebook from the customer's home, but it can also be done over the phone if the rep is new.

    3. Add the correct CableCard pairing information to the customer's account using the software activation program. This is typically done on the installer's notebook from the customer's home, but it can also be done over the phone if the rep is new.

      The pairing information below is displayed about 120 seconds after a CableCard is inserted.

      [​IMG]
    CableCards should be installed and activated one at a time to avoid mixing up the information for each card (Tivo's instructions are also written to avoid that). The installer should install and activate the CableCard in the main (right) slot first. After that CableCard is activated, repeat these steps for the second (left) slot.

    If the installer misses any of these steps, or there is an error in any information, the CableCard will not work.

    Tune to an encrypted channel you are supposed to receive, such as 825 or 826 and then go to the System Information -> CableCard.. -> Conditional Access screen. A correctly activated FiOS CableCard will appears as follows:

    [​IMG]

    For each CableCard, it should say Connected: yes, EnabledByCP: yes and Auth: Subscribed on an encrypted digital cable channel.

    If it doesn't say all of that, then it means your card is not authorized and will not work. If the installer already left, and the cards were not activated, you should be able to activate them over the phone by calling Fiber Solutions @ 888-553-1555; when you call, say your CableCards were not activated properly.
     
  19. Nov 28, 2007 #659 of 2214
    westcoastexport

    westcoastexport New Member

    15
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    Nov 11, 2007
    Northern VA
    If it doesn't say all of that, then it means your card is not authorized and will not work.[/QUOTE]

    this worked fine for card #1, but because Verizon's system was down, they couldn't activate #2. I have all of the required info, so if they allow me to activate over the phone, i should be okay. However, nothing seems easy with these cards.
     
  20. Nov 28, 2007 #660 of 2214
    westcoastexport

    westcoastexport New Member

    15
    0
    Nov 11, 2007
    Northern VA
    having just installed series3, i am also noticing audio breaks. they are very short but aggravating breaks in the audio signal. anyone having this issue?
     

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