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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Aug 20, 2007 #461 of 2214
    andrewket

    andrewket New Member

    76
    0
    Jan 27, 2002
    Northern VA...
    This is going to sound really dumb, but try inserting some attenuation on your RF feed. FIOS's RF signal is really hot, especially over RG6. It may be too strong for the receiver inside the Tivo.

    Andrew
     
  2. Aug 21, 2007 #462 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    No resolution to my issues. After over 3 hour visit yesterday by VZ tech, who was inexperienced with cable cards, and spent most of his time on the phone with support, he said that the cable cards have known issues. I got him to leave me a VZ DVR, along with the cable cards, until the problems get resolved.

    For anyone interested, these are the frequencies, with the channels in brackets, where I'm having problems:

    441 mhz [161, 140, 123, 108, 160]
    447 mhz [80, 81]
    453 mhz [101, 110, 150]
    435 mhz [120]
    417 mhz [119]

    Besides calling VZ and trying to avoid paying for both cable cards and a DVR, I need to escalate this through technical support, since it's a local problem. Can anyone give me any advice as to how and with whom to approach this? It's not a problem with my ONT, cable, splitters, attenuators. It's a system/cable card compatibility problem.
     
  3. Aug 21, 2007 #463 of 2214
    PSUMattDE

    PSUMattDE New Member

    26
    0
    Aug 16, 2007
    Wilmington, DE
    Hey Ron-
    If you want some good help from Verizon FIOS people - become a member at DSLReports.com - and then go to the Verizon Direct forum:

    http://www.dslreports.com/forum/vzdirect

    They have higher-tier technicians that will work with you to fix any problems.

    Either Joe or Gustavo will help you out - they've helped me with many a TV problem.

    Good luck.
     
  4. Aug 21, 2007 #464 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    Thanks. I've already posted a detailed question there. Hopefully, it will get resolved.
     
  5. Aug 21, 2007 #465 of 2214
    PlanoHD

    PlanoHD New Member

    11
    0
    Feb 24, 2007
    Plano, TX
    I called TIVO last week and they suggested that I call Verizon to have them initialize the cable cards. The person at TIVO got on a 3-way call with me and we asked Verizon to initialize the cable cards but The Verizon tech instead initialized my set top boxes. I explained to the Verizon tech that my S3 TIVO did not use the set top boxes but he did not seem to know how to initialize the cable cards as the TIVO never showed any signs of having been initialized. The Verizon tech decided to send out someone to the house to initialize the cards. I had reservations about it since I have already spent hours with Verzion techs at the house while they tried to figure out the pixelation problem.

    The Verizon technician who came out to the house was very nice and was willing to do whatever needed to be done to fix the problem. However, I have already spent too much time on this problem and did not want to waste more time. I explained to the Verizon technician that I just wanted the TIVO cards initialized as requested by TIVO but that the Verizon tech who I had worked with on the phone did not seem to know what to do. He got on the phone and called someone at Verizon who was able to initialize my TIVO cable cards within minutes. This time I did notice that the TIVO lost its signal and a TIVO screen came up indicating there was a problem with the signal and that I should contact my cable company.

    The pixelation problem seems to have cleared up my pixelation issues for now. I can only be hopeful that it actually did something.
     
  6. Aug 22, 2007 #466 of 2214
    legalaliens

    legalaliens New Member

    267
    0
    Dec 4, 2001
    Fairfax, VA
    How would I go about "inserting some attenuation on my RF feed"? Can you put that in lay man's terms?
     
  7. Aug 26, 2007 #467 of 2214
    cxpistol

    cxpistol New Member

    4
    0
    Apr 3, 2007
    I have been reading this thread for a year and enjoy all the updates. I joined the HD ranks last November, and have had pixelation from time to time on different channels that went away in less than 24 hours, but this week, bad pixelation on 6 channels 825 thru 834. The interesting thing is that not only do I have 2 CC's in the TIVO, but another CC is directly inserted into a Sony TV in another room. Same exact problems!! Had verizon techs out yesterday, and they checked all the wiring, and replaced the ONT, but still pixelation continued in both rooms. An hour after the tech left, everything is fine, at least for now???? I actually record important local shows off the ANT, I hate season passing pixelated garbage, but wonder what am I paying for????
     
  8. Sep 7, 2007 #468 of 2214
    GadgetGav

    GadgetGav New Member

    108
    0
    Dec 11, 2001
    Metro...
    Super smooth FiOS TV install yesterday (just outside Rt128 in MA).
    Two Moto CableCards installed without a hitch, re-ran guided setup, everything looks great. I'd made sure to set up the TiVoHD before hand and restart it after a service update, and the Verizon guy had done a couple of TiVos before, but there were no problems at all. Very happy. :)
     
  9. Sep 12, 2007 #469 of 2214
    kurtster

    kurtster New Member

    22
    0
    Jan 29, 2007
    Boy after reading all the problems with the S3 and FIOS I'm not so sure I want to switch. It sounds like we're beta testers for both companies. This stuff isn't cheap. I can understand FIOS being new technology implementation and all but it's the 3rd gen for Tivo. With the price points for all this gear they really ought to be rock solid by now.

    My HDMI port died last night on by DirecTivo HD unit so now I'm on Component video. :-(
     
  10. Sep 12, 2007 #470 of 2214
    andrews777

    andrews777 New Member

    248
    0
    Aug 22, 2007
    They were booking 5 business days out here, so you may want to schedule your install a bit earlier.

    I have to wait until next Wednesday to get Fios now! :(

    They just launched it in my area and enabled it last night. :)

    Brad
     
  11. Sep 12, 2007 #471 of 2214
    TheBar1

    TheBar1 Long Time Lurker

    159
    0
    Dec 26, 2001
    Northern NJ
    In case you missed this other thread, TiVo will begin offering a $200 rebate on the Series3 for purchases made between 9/16/07 and 1/26/08.

    As a recent FiOS joiner (8/16/07) from the DirecTV w/TiVo realm, I have been patiently awaiting just such a deal to get the WAF going. Of course the stars will still need to align for me on getting a Multistream cable card from Verizon. :D
     
  12. Sep 13, 2007 #472 of 2214
    bdraw

    bdraw Member

    465
    4
    Aug 1, 2004
    Tampa, FL
    The Series3 doesn't support M-Cards yet.
     
  13. Sep 13, 2007 #473 of 2214
    F4Boy

    F4Boy New Member

    33
    0
    Dec 10, 2002
    Southern...
    From another Post:

    I just got off the phone with Tivo tech support letting them know of Audio drops/pixeliztion I'm having with FIOS on the SD channels 2-49 and the music channels 6xx. I currently have version 8.3.x. They are aware of this issue and a software upgrade is in the works, but they don't know when it will be available, of course.

    Also, I checked the Moto DVR and there seemed to be 'surging' audio on the music channels. After a reset, the Moto DVR was fine. Just want to post my symptoms in case it may help us solve this problem.
     
  14. Sep 17, 2007 #474 of 2214
    cxpistol

    cxpistol New Member

    4
    0
    Apr 3, 2007
    had verizon tech our today, checked all wires, splitters, signal strength, and the ont has already been replaced...........still no luck on channels 825 thru 834, intermittent pixelation............tech called it in to network support and they think they know what it is and will resolve it by 3pm today...........Iamb working the night shift and look forward to getting home for MNF. but I recorded channel 60, instead of 826, what faith..............
     
  15. Sep 17, 2007 #475 of 2214
    kpepling

    kpepling New Member

    21
    0
    May 10, 2004
    I had some pixelation on ESPNHD today. Not sure if it's a cablecard issue, TiVoHD issue or ESPNHD issue. Did anyone else notice any issues today during the pregame show? I've only had my cards installed on thursday but I haven't noticed any other issues before today. I also wasn't having any issues on any other channels. The breakup I was getting was really bad too, including audio breakup. Pretty much unwatchable at times.
     
  16. Sep 17, 2007 #476 of 2214
    Gerhard

    Gerhard New Member

    231
    0
    Sep 29, 2002
    I've been having the audio drop problem too!!!

    Have to reboot the Tivo to fix it!!!

    Is this common???!?!!?
     
  17. Sep 24, 2007 #477 of 2214
    naybag

    naybag New Member

    68
    0
    Feb 22, 2005
    Washington, DC
    I have been considering purchasing a new HD tivo to replace my S2 tivo, because I find the Verizon Fios DVR seriously lacking. But the topics in this thread give me a great deal of pause. Anyone care to lavish praise on their S3 combined with Fios experience?

    If it matters, I am in the Washington Metropolitan region and my husband would have huge problems if ESPN was pixelated during Monday night football or Pardon the Interruption.
     
  18. Sep 24, 2007 #478 of 2214
    andrews777

    andrews777 New Member

    248
    0
    Aug 22, 2007
    I never had a Fios unit, but my 2 Tivo HDs work OK. They are not as easy to use (IMHO) as my Dish 522s were, but they are OK once you learn them.

    How is that for a wishy-washy recommendation? :)

    Brad
     
  19. Sep 24, 2007 #479 of 2214
    Gerhard

    Gerhard New Member

    231
    0
    Sep 29, 2002
    The S3 works pretty well, that's not an issue. The features are great and it's really more a matter of ironing out the few kinks.

    The sound drop thing has only happened a few times, and with regard to FIOS, the biggest issue I've had is with their billing department.

    The "block" aka pixelization (not signal drop, but fine pixelization) does happen.

    That can be a little annoying. Is it a deal killer, not really. Would it be nice if Tivo got off their butts and fixed it, YES!

    Gerhard
     
  20. Sep 24, 2007 #480 of 2214
    bdraw

    bdraw Member

    465
    4
    Aug 1, 2004
    Tampa, FL
    No box is perfect and the TiVo is better than what FIOS or anyone else offers.
     

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