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Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.
Only if you're paying for the Spanish channels. If you don't there's no signal.
There are a couple stations, including the SciFi channel, in the 500s that you get even without the Spanish-language channels.
Yeah, it's silly that Verizon "bundles" duplicate channels into another channel block just to make their "packaging" simpler...
Those "Spanish" channels really aren't. The *footnote says that "Spanish is available as secondary audio" on those channels. Otherwise, they're the exact same feed with just a different channel number and a (sometimes) translated Information block...
We live in Virginia Beach, VA, and Verizon began our FiOS installation on Saturday, June 23. We previously had Verizon standard phone service, Cox internet, and Verizon DSL. The installer did not bring the 2 cable cards that were ordered--this seems to be their standard procedure from what I've been reading--and he worked about 6 hours getting the telephones, internet, and televisions more-or-less working. He didn't change the voice mail over to the new account (but same Verizon telephone number), and of course, the Tivo Series 3 did not get its cable cards. He also left several messy places where he worked. He said he would be back first thing on Monday with the cable cards, but on Monday around 8:30 a.m. he called to say he couldn't get the cable cards, but that another installer would bring them on Tuesday. This time there were two installers, but one admitted he knew nothing. The other said he had installed cable cards once, and that was about six months ago. Then he asked for the television's original remote so that he could get the information that he needed to install the cable cards. I told him that there was no information that he could get from the tv that would assist in setting up the cable cards in the Tivo. He was quite dismissive to me and essentially told me I didn't know what I was talking about, and he continued to search the various television menus for quite a few minutes before giving up and going to the Tivo. Meanwhile I held my tongue and went to my computer and printed out the cable card instructions from the Tivo site, and gave them to him. Through trial and error over about an hour and a half, he managed to get the cards working.
We didn't watch much television over the next several days so we don't know if the pixelation was there from the beginning, but now although most channels work just fine there is severe pixelation on Channels 800, 803, and 805--the local broadcast channels. When my husband called Verizon about this, the person he spoke with seemed quite surprised and suggested that he contact Tivo.
One more thing about FiOS. When I tried to set both our Series 3 and Series 2 Tivos after converting to both FiOS television and internet, I couldnt get them to connect to the network. The Tivos could see the network, but they wouldnt connect. The problem must have been the change in the router that came with the conversion to FiOS, because to make a long story short, I bought Tivo Wireless G adapters (Model AG0100) and after connecting them, the Tivos connected the network with no problem.
Anyone is the Montgomery Country, Maryland Area having problems with there Verizon FIOS TV service and their Tivo 3 over the last week?
I'm getting what I'd call garble (distortion) on the screen of many of my channels intermittantly.
My cable card installation was a few months ago, and everything pretty much went well. However, now I'm seeing this issue.
To say that Verizon has been a PITA is an understatement, but for us it's not be on the technology side, but with there billing. They turned off our service because the tech never told them he finished the install, so we got a free month of FIOS TV... I can't imagine that them reactivating the cards would cause any issues.
Oh, an I didn't let the tech install the new router or any of the additional on-demand stuff... I simply want normal TV service.
I'm in Chester County, PA and I have had problems with a couple channels (only 2 or 3) over the past week (although I haven't seen it in the past two days). I was getting artifact, as if the signal was too weak, for a second or so, every ~20 seconds, for a total of 4-5 minutes, before it would go back to being fine.
It's affecting my STB in the bedroom as well as the S3, so, at least here, it's not the TiVo. It seems to be on the broadcast side BEFORE Verizon transmits to me since the S3 never claims that the signal drops below "100".
I've only been seeing at the S3... When they came an installed FIOS here, they removed my professional in-line distribution amp and put in their splitter. The amp I use give a +3DB gain without distortion. The S3 report 94dB at the unit...
What amp were you using?
How much trouble was installing the cable cards? When I asked a Verizon tech doing an install for my neighbor he told me that Verizon wasn't supporting cablecards for Tivo yet.
There are a lot of us with Verizon that have had a Tivo Series 3 for months. Mine was installed before Christmas and was a very quick and easy installation. You tech was confused.
They're certainly installing them down here in Virginia -- although the techs complained that they don't get a lot of demand for them, and thus most of the techs have never installed one in a TiVo before. You'd do well to read as much documentation about the installation as possible, because the tech will probably not know how to navigate the TiVo menus or what to do if there is any sort of problem with the installation.
Ask them to bring a bunch of CableCARDs if at all possible, because most of them don't work. I think we tried 7 cards on 3 different service calls to get me 2 working CableCARDs. Oh, and at first we thought the problem was the TiVo, so I had to swap out the TiVo for a replacement, too. (Definitely skip that step unless you've tried a bunch of CableCARDs, because I seriously doubt the TiVo was at fault.)
This post I made after my experience has a link to TiVo's online documentation regarding CableCARD installation, and the part that I found particularly helpful when I was dealing with bad cards. The problem I was having was a "CableCARD 1 not in normal operation" error, and the gray CableCARD MMI screen never showed up when the bad cards were installed.
I second that installations are happening without question in Virginia. I had two FiOS CableCards installed in my first S3 in January, and two more installed in my second in June. Each time, it was the tech's first S3 install (3 techs came for first install in January just to watch a TiVo install, 2 techs for second). I was lucky in that I didn't have any bad cards. First 2 worked in each S3.
I think "we don't support cablecards in TiVos" is the standard answer you get from any provider. They say it because they don't understand the subject, and it's the best answer they can come up with.
"Not supporting", I can understand. They can "not support" (ie, not provide service for) cablecards in my TiVo all they want - BUT, that doesn't mean they can't help me install a couple cablecards in my TiVo.
When I first got my S3 on release day, I had cable TV. I called the cable company and even though they didn't really understand, I told them I needed 2 cards and they were both going in one device, a Series 3 TiVo. The guy didn't question it. The installer came and he'd never heard of such a device, but I handed him the "instructions for installers" sheet that came with the S3 and I helped him through it. Both cards worked fine on the first try once he called in to have them activated.
When I recently switched to FIOS, of course the CS rep on the phone had no idea what I was talking about concerning the cablecards, but again I told her they were both going in one device. FIOS tech (2 of them) showed up, and neither one of them had ever heard of the S3 either. But I again walked them through the setup, and this time one of the techs activated both cards from his laptop computer while sitting on the floor in my living room. In a couple minutes, both cards came up. Again, no problem.
The only thing I'd advise is, when you call to request the cards, make sure the CS rep knows that both cards are for one device, so they don't try to charge an "extra outlet activation" (extra TV) hookup fee.
Nobody at Verizon seemed to know for sure, but I finally got it out of the installers that they don't carrry the cards around with them. They're sent out with jobs. They might occasionally end up with a stray one on the truck, but as a rule, they're sent out with the workorder.
Knock on wood, I've had no problems with 2 rounds of activation with 2 different providers. Biggest problem I had was the button on the bottom cable card slot on the S3 is busted. It will no longer push the card out of the slot.
I heard the same thing from every tech I dealt with. They don't carry them around with them. In fact, one guy said they sometimes don't even look at the work order to see if they might need one until they're already at your house, and so they have to go back to the office to get them or have a supervisor drive some out to them.
Yep. That's the impression I got. Nobody on the phone end of customer service knew for sure. In fact, one guy I got tried to tell me they carry them around on the truck, which I questioned. Another person said no, and another wasn't sure (I had to call several times, as my original workorder mysteriously disappeared. Somehow Verizon thought I had FIOS TV, and I didn't!).
All in all, the techs don't seem to care for cablecards. And they are very leery of them. My techs were relieved, and they even thanked me, for knowing how to work the TiVo, and for knowing where the cablecard information screens were. So my other bit of advice is, help your installer out - learn the cablecard menus and be prepared when they stick the cards in to know how to get back to those screens. It will help your installer a lot. And follow the directions carefully. Insert the first card in the bottom slot, activate, check channels, then once that's working, rinse and repeat with the other card slot.
Note the tab on the right side of the Verizon page says "Cable Cards:"
As to the line (whole house) amp I've got:
0dB reverse loss
5-42 & 54-1000MHz & 6kV Surge Protection
Made for use with cable modems and whole house installations, and specifically does not block the return path to the head end.
6 Way at 11.5dB loss per connection
I've got absolutely no problem with the drop amp I purchased, and it works flawlessly. The Verizon tech told me that it couldn't be used, but considering that they install the same amps when the splitters degrade the signal too much, I thought he really had no clue what he was talking about.
(But, then again, I'm a systems engineer... and I can read the documentation from the vendor...)
Since I'm hogging the thread anyway...
I did notice that some of the channels are at 97% and others are at 100% signal strength.
Yesturday, with the drop amp reinstalled, I was seeing signals around 90%.
So I think there may be intermittant issues FIOS TV in the Germantown, MD area.
Hi newbie here.
I just had FIOS TV installed last week with no STBs but a CC in my Panasonic plasma. It's working great.
I've been waiting for a cheaper HD TiVo for a long time and now the new TiVo HD is announced and it's said to support MCard out of the box. So my question is does Verizon provide MCard now?
Also, if somehow I find out the card in my TV is an MCard, can I just pull it out and plug it into TiVo and activate it with Verizon by calling some number?
BTW. I am in Boston area.
M-Cards are out in the wild, but who knows what your chances of getting one is. You may have to really raise some hell to get one. They do say M-Card or multi-stream right on the card, so they are easy to identify.
As for swapping CableCARDs, you're not supposed to be able to, but many have been.