JonInVA, call Verizion and tell them that you are not getting these channels. Chances are, the techs or the office folks forgot to authorize the cards to get those channels. They can do it remotely, and it should work. I had the same problem on my install. Also, my local HD channels pixelate on one tuner and not the other (but the tuner that pixelates switches). It's looks like a problem mainly with Fios users. If you've got an antenna (I just use a stripped coax cable), you won't have to worry.