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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Feb 21, 2007 #301 of 2214
    Ilene

    Ilene Member

    111
    0
    Dec 26, 2001
    Plano, Tx
    Fios Plano Tx
    Glad it's not just me. I was recording Idol in HD and 45 minutes into the show began watching. OMG! Pixelation/audio non existent. I went to the cableCARD screens and noticed that both cards were Missing_Program_Rekey etc. Switched over to non-HD Idol and watched the rest of the show.

    I received 8.1 last night, which causes the S3 to restart. Went back to the cableCARD screens and card #1 conditional access screen looks great, :( for card #2. HD-Locals work on card#1, but pixelates on card#2.

    I have had recurrent problems with card slot #2. Not sure if this coincides with the 2 update packages.
    I have called TiVo about this many times, but because either a new card clears it up, or something does, I cannot get TiVo to replace my unit. He said/she said. I am well out of my 30 days/90 days so I think I am stuck.

    I am going to ask Verizon to rehit card#2 to see if it will enable and clear it up. If it doesn't, then I might need to talk to you, TexasAg, about OTA and how it works in conjunction with Fios.
     
  2. Feb 21, 2007 #302 of 2214
    globalreset

    globalreset New Member

    10
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    Dec 22, 2006
    We should all have a meetup in plano! This is a pretty aggravating problem.

    Ilene, can you explain what you mean about the conditional access screen looking great? I've been checking all those screens under the cablecard configuration menu and they don't have much meaning for me. Also, I don't know how I can tell for certain if it's one card or the other (both seem wonky to me as I switched between tuners while watching live HD locals), but I did notice that when I use the signal strength menu option, I do see an occasional message: "Lost signal on Tuner Two" (or something similar)... It never said Tuner One.

    I got 8.1 last night as well, after I spent a couple of hours trying to debug the issue. I was really hoping 8.1 would solve all my problems... But I saw no change in the pixelization behavior.

    When I bought my house, I took down an OTA antenna because I was never going to use it... Looks like I might need to put it back up. I hate giving up though... It's depressing.
     
  3. Feb 21, 2007 #303 of 2214
    globalreset

    globalreset New Member

    10
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    Dec 22, 2006
    Of course I see the problem consistently for all hours of the night last night and first thing in the morning before work... but when I get home from work, it's cleared up.

    We're at Verizon and TiVo's mercy on this one. Must really look into the OTA option this weekend.
     
  4. Feb 25, 2007 #304 of 2214
    PlanoHD

    PlanoHD New Member

    11
    0
    Feb 24, 2007
    Plano, TX
    I have a TIVO S3 and Verizon FIOS in Plano, TX. My cablecards have been working fine since November 2006 with occasional pixelation that always cleared up on its own but it was not a big deal.

    The pixelation became a constant problem this week on Monday, 2/19 or Tuesday, 2/20 on my local HD channels only (801 -806). I called Verizon several times during the week and the standard thing for them to do was to reset the cablecards which seemed to work once but not the following times that I called. They eventually decided that a technican should come out to the house.

    The Verizon technicans came by today (Saturday, 2/24) and spent a few hours trying to find the problem. They replaced splitters and cables, rebooted the ONT, and tested signal strengths. They also replaced one of the cablecards (since they only had one with them) but the pixelation continued. They eventually gave up and said that it must be the TIVO.

    I bought the Best Buy extended warranty and was able to exchange it for a new one tonight. I got it all setup but the pixelation problem still exists with the new TIVO S3!! It must be Verizon FIOS or the cablecards but I don't know where to go from here.... :(
     
  5. Feb 25, 2007 #305 of 2214
    jhimmel

    jhimmel New Member

    499
    0
    Dec 27, 2002
    Contact TiVo and let them know.
    They may not be able to help you, but they might add it to the list of issues that need looking into. What's strange is that it worked at one time. Something must have changed.

    I have FiOS in the NY area, and do not have that problem - luckily.

    Jim H.
     
  6. Feb 25, 2007 #306 of 2214
    jbowden

    jbowden New Member

    83
    0
    Dec 12, 2006
    I live in Plano and my PQ is fine. Once in a while (rare) I will take a hit of pixalation but that is it. I suggest you call Tivo and see it they can offer any assistance.
     
  7. Feb 25, 2007 #307 of 2214
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    I live in Carrollton and haven't seen the pixelization you are discussing, however, I get my locals over the air via antenna.

    Have you tried an antenna input for your locals? I know that may not be available to you, but I just thought I would mention it.

    Al
     
  8. Feb 25, 2007 #308 of 2214
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Just curious. If you hit pause for 30 seconds or back up about 30 seconds, does the picture look alright? I have a station (comcast analog) that I can not watch at all live but is almost fine recording or in the buffer. And someone else here in this forum found the same thing to be true for them.
     
  9. Feb 25, 2007 #309 of 2214
    evlg

    evlg New Member

    24
    0
    Jun 26, 2002
    Dallas, TX
    I'm in Plano, TX with FIOS and 8.1 didn't fix anything for me. If anything it seems to have gotten worse.

    This is the most frustrating issue imaginable. The whole point of S3 TiVo is HD recording, and my HD locals are almost always broken with the pixelation issue.

    What am I supposed to do at this point?
     
  10. Feb 25, 2007 #310 of 2214
    PlanoHD

    PlanoHD New Member

    11
    0
    Feb 24, 2007
    Plano, TX
    Here are the responses to some of the questions for my last post.

    I don't have an HD antenna but I am considering the option. Does anyone have a recommendation?

    I tried pausing live tv and then rewinding a few seconds later. The pixelation was recorded also so it doesn't seem to make any difference on my Tivo.

    I live in far East Plano. What part of Plano do you live in if you have the local HD pixelation issue?

    I tried running a cable from another room to the Tivo H3 in a different room. The pixelation problem still exists. I wanted to rule out that the line in the wall had a problem.

    I'm curious if anyone has the local pixelation problem on local HD channels without a Tivo? (i.e. An HD TV with an HD set top box and no Tivo). I can't try this since I only have one HD TV and I'm using the cablecards through the Tivo to tune the HD channels.

    I live in far East Plano. What parts of Plano do others live in that have the local HD pixelation issue?
     
  11. Feb 25, 2007 #311 of 2214
    globalreset

    globalreset New Member

    10
    0
    Dec 22, 2006
    I've got the sporadic (though very bad and consistent when it happens) pixelation and I'm over near 75 and Spring Creek in Plano. Maybe the attenuators are helping and, like TexasAg hinted at, it's just a matter of getting enough attenuation. Right now, my national HD is tuned at 94 and my local HD is tuned at 92. Without attenuators (and during a no-pixelation time) all channels are pegged at 100 for signal strength. During pixelation, regardless of the attenuators, my signal strength bounces from the mid-70's to upper-80's.
     
  12. Feb 25, 2007 #312 of 2214
    Ilene

    Ilene Member

    111
    0
    Dec 26, 2001
    Plano, Tx
    I am at Parker and Alma in Plano with Verizon Fios. I too have reported in this thread my challenges with pixelation on HD locals via CableCARDS. I have terminators capping anything that was "exposed".
    We all had high hopes for 8.1 and unfortunately it has not only provided no relief, so far I can say it seems to be worse. I have totally given up watching or recording anything on HD Locals (801, 802, 803, 804 - 809). This problem does not seem to affect channels 810 and above. It's frustrating because like the previous poster said, we bought S3s so that we could watch HD. Before I got 8.1, pixelation was sporadically occurring, since 8.1 it hasn't gone away.
    TexasAg has recommended trying OTA for locals, but in doing the research, it appears that I will not be able to get FOX in HD. I am not sure that I can set up Season Passes for OTA either.
    So for now, I record in SD. :-(
     
  13. Feb 26, 2007 #313 of 2214
    JohnBrowning

    JohnBrowning New Member

    295
    0
    Jul 15, 2004
    Plano, TX
    I'm near Legacy and Alma. I get almost continuous pixelation on Discovery HD. I get it occasionally on the broadcast HD channels. I saw a few instances late in the NASCAR race on Sunday. Fox seems to be the worst of the broadcast channels for me. I have seen a FEW instances over the past few months of pixelation across all of the broadcast channels, but, not a lot. Was anybody watching the broadcast channels on Saturday afternoon during the high winds? I wonder if the VZ antennas are just being blown off their aimpoints. I was too busy propping my fence back up on Saturday to look at TV!!

    I'm now curious to see if the Discovery HD pixelation follows the channel assignment or the programming when the channel re-jiggering occurs on 3/6.
     
  14. Feb 26, 2007 #314 of 2214
    TexasAg

    TexasAg New Member

    648
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    Apr 2, 2006
    Ilene, you are not too far from me in Plano, and I can get Fox just fine. NBC and ABC have the lowest signal strength, but the S3 still handles signal strengths as low as high 60s just fine. You can also do season passes for OTA. But, you'd need to rerun guided setup to tell the S3 that you use both cable and OTA antenna, and you'd need to redo your season passes to the OTA stations (there isn't a way to transfer a season pass from one station to another).
     
  15. Feb 27, 2007 #315 of 2214
    kas25

    kas25 New Member

    411
    0
    Mar 10, 2003
    NJ
    I am in NJ and would like to get the S3 but it sounds like I may have just as many issues as the Motorola 6416? Is this fair to say or are these obscure channels that are having issues?
     
  16. Feb 27, 2007 #316 of 2214
    Greeble

    Greeble New Member

    32
    0
    Dec 5, 2006
    I'm in Piscataway NJ and have never had pixelation problems with the S3 on FIOS. (freehold) The only problem I have is the common fastforward skipping problem, which is currently being looked at by a TIVO engineer.
     
  17. Feb 27, 2007 #317 of 2214
    kas25

    kas25 New Member

    411
    0
    Mar 10, 2003
    NJ
    Thanks. What about having no audio on certain channels. How long does it take to get cablecards from Verizon and can I send the S3 back within 30 days?
     
  18. Feb 27, 2007 #318 of 2214
    Greeble

    Greeble New Member

    32
    0
    Dec 5, 2006
    Never had any audio issues other than the guide skip that has been fixed in 8.1. However I don't have a fancy audio setup, I just use stereo.
    I got the cards when I had FIOS installed so I don't know, but since card installation is a lot quicker than a new FIOS installation I imagine it would be pretty quick.
    I dunno, maybe someone else can answer that one for you.
     
  19. Feb 27, 2007 #319 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,360
    22
    Aug 2, 2003
    As of today (if not earlier), CNN Headline News (now on 81) is working for me. (And I see in the diagnostics that its video and PCR pids now match.) My only remaining works-on-Fios-STB-but-not-on-the-S3 channel is 313, GolTV, which has audio but no picture.
     
  20. Mar 2, 2007 #320 of 2214
    JonInVA

    JonInVA 1080 or bust

    36
    0
    Jan 17, 2005
    Ashburn, VA
    Greetings all,

    FIOS TV customer since November '06, just purchased my S3 and had my CableCARD install this afternoon. The install seems to have gone well save for one glitch: I'm receiving HD locals (801-808) but not HD nationals (825 and above). Black screen and no audio on these channels (TNT, ESPN, etc).

    Has anybody else had this problem? The two (two!) Verizon installers that came out seemed to know their stuff, and claimed to have done successful S3 CableCARD installs before. They were absolutely stumped by this problem, and after several attempted re-activations they suggested I call the Verizon Fiber Solutions Center tech support line and request to have HD removed from my account, and added back.

    I called the FSC and they were just as perplexed, but they said they'd try it. FSC told me it would take a while (they'd have to coordinate with another group, apparently), so they are going to call me back when they're done.

    Thoughts? Words of encouragement? Predictions of doom and gloom?

    Oh, and FWIW one HD local I have broadcasting HD content at the moment (my local PBS affiliate) looks pixellated. :( I'll worry about that problem when I can see all of my HD channels.
     

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