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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. Feb 8, 2007 #281 of 2214
    rileyfamily

    rileyfamily New Member

    3
    0
    Jan 9, 2007
    I have Verizon FIOS in Anne Arundel County, Maryland. Have two Series 2's working with STB's and blasters - no problems. My Series 3 with 2 cablecards is having the same problems listed above. No audio on 65, 66 & 81 and nothing at all on 71 (520) and 871. Just got off the phone with Verizon (2nd call about this). Got a good guy who said that it is a known issue and they are "working" on it. Verizon is pointing fingers at TiVo and TiVo is pointing back at Verizon. The tech pointed out that various providers around the US are having issues with different channels. ??? Probably doesn't help anyone but this is what I have so far.
     
  2. Feb 9, 2007 #282 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,364
    22
    Aug 2, 2003
    871 is fine here, but it's only on part-time. (MPT alternates their HD subchannel with three more SD subchannels.) You should be seeing "SIGN OFF" in the guide when it's not on. No?

    Tivo is also providing incorrect data for MPT's HD subchannel on Fios, 806; but that's a subject for another thread...
     
  3. Feb 10, 2007 #283 of 2214
    wdave

    wdave New Member

    3,996
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    Jul 16, 2000
    Stevenson, MD
    Howard County here, just installed yesterday. I can confirm the same system wide problems as everyone else:

    71, 520: No picture, no sound
    65, 66, 81, 496: No sound
     
  4. Feb 12, 2007 #284 of 2214
    bilbo

    bilbo New Member

    315
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    Dec 7, 2004
    Southeastern Pennsylvania with an S3 (and an S2)
    Pixelation problems (due to CableCard?) with SciFi (160)
    Also noticed pixelation problems on Travel Channel (150) and Bravo (165)
    Verizon's Motorola QIP2500-3 that my S2 is hooked up to seems to get these channels fine.
    I noticed problems last night; my wife mentioned it to me a day or two ago.
     
  5. Feb 12, 2007 #285 of 2214
    bkdtv

    bkdtv New Member

    7,902
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    Jan 9, 2003
    DC Metro Area
    If you are in DE / PA, some channels on FiOS will exhibit severe pixelization / macroblocking this week while they replace and reconfigure some equipment. It should clear up in a few days.
     
  6. Feb 12, 2007 #286 of 2214
    wmcbrine

    wmcbrine Ziphead

    10,364
    22
    Aug 2, 2003
    I see sporadic pixelation on a number of channels, but nothing consistent, nor that I can say is different on S3 vs. VZ STB (although I hardly watch the VZ STB). But the most pixelation I've seen has been on WGN (29), on the set that's hooked up via analog.
     
  7. Feb 12, 2007 #287 of 2214
    bilbo

    bilbo New Member

    315
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    Dec 7, 2004
    thanks for the info bkdtv, but the pixelation only appears on my television hooked up to my series3 with the cablecards. i recorded the second showing of dresden files and battlestar galactica on my series 2 (which is hooked up to a motorola qip2500-3 digital cable box) without any problem. why would i only have problems with the series3 that uses the cablecards?
     
  8. Feb 12, 2007 #288 of 2214
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    I didn't see any pixilization on those channels here.

    Have you check the cable connections? I think that would be more likely than the cable cards themselves. It is also a comment element between both cable cards.

    Al
     
  9. Feb 13, 2007 #289 of 2214
    bilbo

    bilbo New Member

    315
    0
    Dec 7, 2004
    my cable connection seems good, and i used to receive four channels (scifi, bravo, travel, and tbs - channel 52) without any problem. i'm hoping it is some sort of verizon's infrastructure as bkdtv mentioned earlier. my signal strength is low on these channels now (around 95-96, whereas all the other channels are 98, 99, or 100) -- i don't know what the signal strength was a week ago on these channels, but i would guess it was 98 or 99.
     
  10. Feb 13, 2007 #290 of 2214
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    I'm glad you could understand what I had written. I'm not sure I could have. Sorry about that. :)

    I think you may have to get someone out to test the strength coming out of the ONT and then work back from there. Otherwise, I don't have a good suggestion.

    Al
     
  11. Feb 15, 2007 #291 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    Last night, while watching American Idol (HD channel 803), severe pixelation began, causing loss of the audio stream, and it never recovered. The next show we watched was CSI NY (HD channel 800) and it began with occasional audio dropouts but no real pixelization.

    We just got Fios installed on Monday, and at the same time I transferred my lifetime subscription to the new S3. Needless to say, this was not a very good start with my VZ viewing experience. We are contemplating abandoning Dish Network and Comcast, in favor Verizon Fios.

    I called VZ tech support, and they had me test some other digital channels, beginning in the 200s, and almost all of them exhibited the same pixelization characteristics. When I told them which receiver I was using, they stated that the Fiber Optic system is not compatible with the HD Tivo, and they don't support it. They had me try my other HD receiver (Moto 6200) to confirm that the signal coming to my house is fine.

    So now we're in the finger point mode: VZ claiming incompatibility, and I'm sure Tivo will say it's a VZ problem. Should I just give up on the S3 until the VZ cable card and Tivo can work in harmony? Perhaps get the VZ DVR in the interim?

    BTW, this morning I turned on the S3, and all is fine. I even ran the "test channels" on each of the cable cards, and there's no problems. Intermittents are a bear to deal with.

    Any comments would be appreciated.
     
  12. Feb 15, 2007 #292 of 2214
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    0
    Feb 28, 2001
    North...
    They don't support it, but they still have to send a signal that is within specs.

    There was a bunch of people in one of the Texas areas (it might have been Dallas) with the same problem. The belief was that the FIOS signal was much too strong (for some on all channels, for others on specific frequency ranges). After a couple of weeks of this, everything cleared up and as far as I know has not returned. I don't know if it was ever confirmed to be too strong of a signal; you might search and see if you can find those threads. But the experiences there indicate it was a Verizon problem (despite their initial denials.)
     
  13. Feb 15, 2007 #293 of 2214
    bkdtv

    bkdtv New Member

    7,902
    0
    Jan 9, 2003
    DC Metro Area
    Ron,

    The same behavior happens with the Motorola STBs/DVRs on occasion -- on those boxes, you fix it by turning the box off and that back on. Sometimes, even bringing up certain menus fixes the problem. It looks like some kind of buffer issue.
     
  14. Feb 15, 2007 #294 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    Not sure if I found the exact threads you're referring to, but I what I will do (when I'm home later) is check the signal level and also see if there's any attenuation on that line. The particular feed to the S3 was split by Verizon for them to install the router at that location in my home. However, I've not yet signed up for their internet service while evaluating the TV service. But I'm ready to go for internet, once I make that decision.
     
  15. Feb 15, 2007 #295 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    Not practical though when watching a previously recorded show, since this pixelization is in the saved recording.
     
  16. Feb 16, 2007 #296 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    Can anyone tell me what the correct cable signal level should be on the S3? Is 98 too high? Should it be attenuated down to the lower 90s? I'm wondering if, when it pixelized, it was peaking over 100.
     
  17. Feb 21, 2007 #297 of 2214
    globalreset

    globalreset New Member

    10
    0
    Dec 22, 2006
    I'm a Dallas FiOS customer and I experienced the severe pixelation during American Idol last night as well. I was less than a third of the way through it when it started and it continued through the rest of the show (making for a very upset wife).

    I previously posted that I added the line terminator and the attenuators, though the problem had mysteriously cleared up on its own. Last night, the problem was pretty strong on all of my HD locals. So I took the opportunity to play with the attenuators a bit. I tried 0, 3, 6, 9, 10, 13, and 16 db (using a few combinations of attenuators I picked up) and saw very little effect on the problem.

    Each cycle of testing involved me going to a analog (or SD local) channel (like channel 4), watching a second of video with no pixelation, and going back to an HD local (like channel 804). Typically I could watch a few seconds of the HD local before it started to pixelate again. Occasionally, I'd have to flip around the HD local channes before it started up again. Once it starts, changing the channel to any HD local shows constant pixelation. The only way to get it to clear up again (even if momentarily) was to go back to (e.g.) channel 4 then back to the HD local.

    No amount of attenuation had any effect on the pattern I saw here. Signal strength on the HD Local channels oscillated around in about the same region (maybe plus or minus 2 points) of 84-92-ish (with "no signal" messages flashing sporadically).

    Since this problem was so intermittent before but stayed strong all last night (and even continued this morning), I assume Verizon is really tearing some stuff up somewhere. Although, it's obvious that TiVo could handle this problem with a patch to their boxes (since my Verizon FiOS DVR, playing side-by-side with the S3, shows no problems in the signal)... I can understand TiVo's argument that they shouldn't have to. But since the S3 did cost a small fortune, I kind of expect them to.

    I'd love to hear some kind of official word on this... As I detest contacting tech support (so they can just put me on hold and make me wait for them to talk down to me).
     
  18. Feb 21, 2007 #298 of 2214
    TexasAg

    TexasAg New Member

    648
    0
    Apr 2, 2006
    I was the one who said that the OTA terminating resistor and the attenuators might help. Looks like I was wrong. While it seemed to work for me for quite a while, I noticed the problem was back last night. It may have cleared up on its own at the same time I was trying the OTA terminating resistor and the attenuators. I hadn't noticed it for so long since I'd switched to an OTA antenna and have been recording everything on local HD stations from that.

    At this point, I'd suggest that anyone with Fios use an OTA antenna. I can understand Tivo not wanting to create specialized code for every cable provider, and it does seem like this problem affects Fios users almost exclusively.

    Also, I will say that the S3 has an extremely good OTA tuner. I'm 35-40 miles away from the HD towers in Dallas. I can get every single local HD station using a home-made antenna formed by stripping the shielding off of about 3.5 feet of coax cable, where the stripped cable is mounted horizontally in an interior closet in my house. I used an amplifier to help improve the reception. The signal strength shown by the S3 is as low as 68-69 on some days, but the programs recorded by the S3 are still perfect. It is also able to receive both VHF and UHF stations.
     
  19. Feb 21, 2007 #299 of 2214
    Ron Tobin

    Ron Tobin Member

    149
    0
    May 13, 2004
    Sarasota, FL
    FWIW, since I made my initial post, I've attenuated my signal down to about 90 on the Tivo signal strength meter and have not had any problems. Of course, I'm in a different market than you folks.
     
  20. Feb 21, 2007 #300 of 2214
    TexasAg

    TexasAg New Member

    648
    0
    Apr 2, 2006
    Then it could be I didn't attenuate it enough. I only used 9db and got it down to around 94 or 95. Still, it works for me now, so I won't go messing with it.
     

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