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Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.
Do the online chat or call.
Sorry for the dumb & lazy question, what # are you guys calling in and what "online chat" are you referring to?
I need to re-pair my 2 S3 OLED FIOS singlestream cable cards.
I have never gone to the FIOS website nor have had to call since the initial install in 2007.
Verizon Fiber Solutions Center 1-800-VERIZON (1-800-837-4966)
Chat from here: http://www22.verizon.com/support/residential/index.htm
(select TV, the issue, etc)
So, called in around noon on Saturday and armed with all the helpful posts here and in other threads I had the Tech Support guy speak to the CableCard group, do a "manual validation", (gave him all the S cablecard info needed) but after waiting 30 min. nada.
I just bit the bullet, drove 10min. to the VZ shop, got 2 M cards, and swapped out the S cards, called to 1) activate (automatic phone service), waited 60min. then 2) called back to speak to Tech Support to do a "manual validation", gave all the M card info and was told the process could take a couple of hours (it is 7pm by now). Went out to dinner and forgot to check that evening.
The next morning I promptly checked ch 131 and all the HBOs (900s and 400s) and all working perfectly!
Thanks all, hope every S3 OLED owner like myself can be successful like myself with M cards.
Note: my Data # did not change during the process as reported by some.
Also a shout out to Chrisentia, aka "Lady Boss", who overseas all the North NJ VZ stores and Carlos "da man who knows it all" in the rte 17 N. VZ store for once again making my visit to VZ a nice and short one. :up:
I have had very good luck when actually speaking with a verizon fios service person on the phone - surprisingly very helpful. This was not an issue with my Tivo, though - the S3 was great with FIOS.
I have a Series 3 and use it with Verizon Fios without any problems.
With Fios CableCards going up to $5 each in August, and with my overall Fios bill having gone up 12% in two months, I think it might be time for my OLED S3 to retire to OTA-only.
I recently installed an M card from Ebay in my S3 HD. Now I have guide data for all the clear QAM stations on my local FiOS system. I mainly use the HD for OTA, but there are several QAM channels I was also watching. The addition of guide data makes me very happy.
Although it is claimed to be common knowledge, I learned about it in the last week from another thread: www.tivocommunity.com/tivo-vb/showthread.php?t=465274
Quick and excellent experience via chat with regard to finally pairing an M card with the TiVo HD this morning. Took about 10". Value no longer "?" in the CC conditional access screen.
I thought you have to rent a cablecard from Verizon for it to work? I rather buy one if that's not the case.
Read what you quoted again... The eBay card just gets you mapping of the clear (unencrypted) QAM channels (basically just the locals). You can already tune these with no card at all, but they're kind of useless that way on a TiVo, since the guide data doesn't match up. An eBay card fixes that.
But if you want your TiVo to receive all the normal cable channels that you're subscribed to, then (unless you subscribe to the locals-only package) you have to rent the card from Verizon, yes.
Actually it turns out you do need a cablecard from Verizon to get started. The disk died in my HD with the Ebay cablecard. I used a disk with a new image and was surprised when the HD could not pull channels with cablecard that had been in it for years.
But then I figured it out - I put an authorized cablecard in first to pull the channel mapping and then put the Ebay card back in. Verizon cards don't need pairing except for HBO (and perhaps some other premiums) which I don't have.
Now I again have guide data for the clear QAM channels I can receive on my HD. I had to go delete all the other channels the authorized card mapped, since I can't receive those channels. But my experience is that that any changes in channels from Verizon get added to the HD with the Ebay card. Periodically I need to go in and remove the majority of added channels I can't receive. (Curious to see what happens next month when Frontier takes over.)
Speaking of Frontier, anyone know what their support phone number is? I got the letter saying they were taking over, but it had no contact information.
So far, no problems with Frontier FiOS. The Ebay cablecard is still working and receiving channel updates.