In the back of my mind, I knew that they are idiots who don't know their own system and that I would have to come here, research the issue, and then call back and tell them what to do. <flame on> Some kind of stupid optimism made my call them first. Maybe it's because of the hours and hours and hours it took to get this card paired up in the first place 3 years ago. I'm just tired of having to do this. But I guess I'll do it one more time. I won't be crying when Apple sends Tivo to join RIM and relegates Verizon to a commodity fiber-rental service. <flame off> Sincerely appreciate your help. I will call them again tomorrow night and politely instruct them to do what I have learned here needs to be done. Thanks.