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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    In the back of my mind, I knew that they are idiots who don't know their own system and that I would have to come here, research the issue, and then call back and tell them what to do.

    <flame on>
    Some kind of stupid optimism made my call them first. Maybe it's because of the hours and hours and hours it took to get this card paired up in the first place 3 years ago.

    I'm just tired of having to do this. But I guess I'll do it one more time. I won't be crying when Apple sends Tivo to join RIM and relegates Verizon to a commodity fiber-rental service.
    <flame off>

    Sincerely appreciate your help. I will call them again tomorrow night and politely instruct them to do what I have learned here needs to be done. Thanks.
     
  2. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    I called them back.

    When I got to the part where the computer says, "state your problem", I said, "cable card needs to be re-paired".

    To my total amazement, the computer then said, "If your screen is blank or you see a cable card activation screen, say yes". I said yes. Then it asked me if I wanted to re-activate my card!

    It prompted for the cablecard id on the tv where I have no problem, so I said "skip it", and then it prompted for the cablecard id on the tv with the problem. I entered the host id and then the data id. Strangely, it asked for both again, and I entered them both again.

    It then said that it would reactivate within 30 minutes.

    We'll see...
     
  3. cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    It worked! Got HBO channels back.

    The trick for me is to use the automated system - it's much smarter than the human tech support reps, who told me that Series 3 wouldn't work with HBO anymore and I should call Tivo.
     
  4. wmcbrine

    wmcbrine Ziphead

    10,364
    22
    Aug 2, 2003
    Here's probably why they would think that: They seem to be incapable (based on my own experience and multiple reports) of pairing single-stream cards in their system (not that it can't be done, just that it doesn't fit into their procedures), AND they have the idea (based on some conversations with techs) that the original Series 3 will only take single-stream cards (as opposed to the truth, that it will take multi-stream cards but only operate them in single-stream mode).
     
  5. wkearney99

    wkearney99 Bill Kearney

    1,919
    3
    Dec 5, 2003
    Bethesda,...
    When I've used similar menus with other companies the escalation seemed to work better too. As in, the menus would get to a point where it'd give up and pass you to a rep. Those reps generally seemed better at solving the problem. That's a lot less stressful than the usual hassle of trying to convince the tier 1 rep they don't know WTF they're talking about and to escalate the call...
     
  6. Distortedloop

    Distortedloop Member

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    Dec 5, 2007
    San...
    I dread that day, if it ever comes. Apple's already shown hints of their true colors in many ways; they'll be just as tyrannical, if not more so, than Verizon, and no better for the "advanced" consumer than TiVo or other options. Apple wants 100% control of your device, they'll tell you how you can and can't use it, and they'll limit its features to the 80%.
     
  7. wkearney99

    wkearney99 Bill Kearney

    1,919
    3
    Dec 5, 2003
    Bethesda,...
    Exactly right. Far better to have diversity of choices rather than getting stuck with a single vendor.
     
  8. NismoRR

    NismoRR New Member

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    Aug 21, 2012
    I've got the problem of no HBO/Cinemax channels on my S3 with two S cablecards. Been unsuccessfully dealing with V* for a week. Yesterday they finally decided to replace the two S cards with one M card. Is this the right solution? I've been reading prior posts and it's a bit confusing but it sounds like the S3 might need TWO M cards. Just trying to make sure I'm getting the right info which will fix this issue. Thanks!
     
  9. L David Matheny

    L David Matheny Active Member

    1,588
    1
    Jan 29, 2011
    SE Ohio
    If yours is an original OLED S3, then (from what I've read here) it will indeed require two M cards. A TiVo HD would require only one M card.
     
  10. wkearney99

    wkearney99 Bill Kearney

    1,919
    3
    Dec 5, 2003
    Bethesda,...
    If you have a Tivo HD you can use one M card (I have two set up that way). But if you have an actual Series 3 TCD648250B then you need two cards; they can be either S or M type. The other models in the 'series 3' can use either a single M card or two S cards. It's just the TCD648250B that required two physical cards; one for each tuner.
     
  11. NismoRR

    NismoRR New Member

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    Aug 21, 2012
    Thanks for the fast replies. Indeed I have an S3. I also have a Tivo HD with one M card and thought that's all I needed for the S3 as well. Oops. Now I have to deal with another call to V* later. Always eventful and and time consuming. Appreciate the help.
     
  12. V7Goose

    V7Goose OTA ONLY and Loving It!

    384
    7
    May 28, 2005
    New Mexico...
    As others have already mentioned, the original OLED S3 units must have two cable cards (of either type). Your problem is simply that the cards are not paired properly.

    When I got the original letter from Verizon, I tested channel 131 and had no problem, so I threw the letter away and forgot about it. But when they started the copy protection, I lost HBO & Max on all my cable cards (one S3 with 2 S cards, one HD with an M card and one TV). The fools at Verizon just dismissed my suggestion that they needed to be properly paired - after about four hours or more on the phone with no success, they got approval to send a tech out. He knew there was nothing he could do on site, but spent a couple more hours on the phone with his boss trying to figure out what was wrong. When he finally decided to try and re-pair the cards as I suggested, the problem was solved.

    I have seen another post that said someone had great success just using their automated help system to re-pair the cards. Personally, I absolutely refuse to speak to the automated voice response systems for any reason whatsoever - I will happily cancel my subscription before I do that. But if you don't despise them as much as I do, that might be a really good option to try. Good luck.
     
  13. NismoRR

    NismoRR New Member

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    Aug 21, 2012

    Goose, thanks for this. I'll tell ya, I never got any letter from Verizon, at least that I remember. Like you, I'm not a fan of ANY automated system, but I'll say this, the V* customer service people STILL have no idea what they're talking about concerning cablecards. I can't believe how uninformed they are. I think I started Tivo service with FIOS about five years ago, and they were clueless then, at the beginning which 'maybe' could be somewhat understandable at the time. I ordered another M card just now (sounds like I might not even need them) but the first thing the CSR said is that "HBO doesn't work with cablecards." :rolleyes: Then I explained what I thought was the issue, telling her "S cards are the problem and that people using M cards have no issue." Like I said I have a Tivo HD with 1 M card with no problems and told her so. She checked some stuff and then agreed with me. Lots of misinformation which helps none of us.

    I say all this because I basically have no faith in the tech support at V*. I had spoken a "tech" about this problem, and we was the one that said the S cards are the problem. He tried to DEACTIVATE my S cards with the hope of reactivating them, but was unsuccessful. I assume re-pairing the cards is a different endeavor, and would think the tech would be able to suggest it, as you just did. Obviously, I'm not the only one having this issue.

    SO...even though I can't stand automated assistance, I think that voice support is WORSE. That's ridiculous for a customer to think. I may just try the automated route and see what happens. Ch 131 works fine for me.
     
  14. wmcbrine

    wmcbrine Ziphead

    10,364
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    Aug 2, 2003
    So, you're saying you actually have S cards that are successfully paired? Are you sure about that? If so, I think you're the first to report that.
     
  15. V7Goose

    V7Goose OTA ONLY and Loving It!

    384
    7
    May 28, 2005
    New Mexico...
    Absolutely. I have three different S cards that are successfully paired - two in an S3 and one in a Sony TV. I originally had four S cards (two in the S3, two in the HD). About two years ago I had Verizon replace all of them with M cards, just so I would have more options in the future at the same price. BUT, neither the S3 nor the Sony TV would receive premium channels on unpared M cards, so I had them come back out the next day and put the original S cards back in. That was much easier than trying to wait for them to figure out how to get the new M cards working. I never had a problem with the M card in my HD box (at least not until they started the copy protection!), so I still ended up with the extra card for the TV at no additional cost.

    When they started the copy protection a few weeks ago, I lost HBO and Max on all four of the cards - the fix was exactly the same for each of them - just proper pairing.

    If you are really interested, you can do some searching on this forum - I reported back then about not being able to get my S3 to work with M cards at all.
    Goose
     
  16. Sep 3, 2012 #2176 of 2214
    fmagic

    fmagic New Member

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    Jul 20, 2009
    I am trying to activate a new TivoHD with Verizon FIOS CableCard (MCard) and having a lot of trouble... I get to the point on the Conditional Access screen where it shows "Con:Yes EBCP:Yes Val:? 0x01, but can't get any further with Verizon. They've de-activated and re-activated this CableCARD several times without any progress. We did try swapping the CableCards between systems (I have multiple TiVo's) and they can get the cards working in the other TivoHD's, but not this particular one. I don't see anything further on the conditional access screen on this problem unit, but the other TivoHD's show a lot more lines of information. Any ideas what is going on? TiVo offered to do a 3-way call with Verizon, but my hopes are not high based on past experience getting cards activated with Verizon.
     
  17. Sep 3, 2012 #2177 of 2214
    cyberbeach

    cyberbeach Mere member

    56
    0
    Nov 29, 2002
    Lost Angles
    I was ranting - sorry about the comment - I love Tivo - just bit the bullet and bought one XL 4, probably get more soon...
     
  18. headless chicken

    headless chicken Member

    248
    2
    Oct 8, 2004
    Anyone have some luck with Verizon only charging for one cable card for their S3? It sucks to have to pay for two when they're for the same device.

    If only there were some kind of software update that could make the Series3 capable of dual tuner functionality with only one cable card. <sigh>
     
  19. Johncv

    Johncv Active Member

    1,545
    1
    Jun 11, 2002
    Chula Vista, CA
    By S3 I take you're referring to the OLD display TiVo with SS cards? Sorry I don’t think any software update can change a SS card slot to a MS card slot. Not sure it even possible to hack it and install a MS card slot.
     
  20. headless chicken

    headless chicken Member

    248
    2
    Oct 8, 2004
    Yes, what other Series3 is there?
     

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