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Series 3 Verizon FIOS HD compat?

Discussion in 'TiVo Series3 HDTV DVRs' started by mchad, Sep 12, 2006.

  1. blackngold75

    blackngold75 Member

    195
    0
    Mar 9, 2010
    Northern...
    FiOS does not make it easy to get CableCards, that's for sure.

    I decided to turn my FiOS TV service back on since they were offering some good deals if you sign-up online. Of course, you can't order CableCards online but you also can't get the deal if you call. So, I ordered online and indicated 1 HD set-top box needed just so I can complete the order and get the discount.

    Afterwards, I had to call to cancel the HD box and request two CableCards instead. The guy on the phone was "pretty sure you can't have TV service without at least one set-top box"! I convinced him you could, and he said he updated the order. So, now the order says 1HD box PLUS 2 CableCards. I hope that will all be straightened out after the install is done...:(
     
  2. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    I ran into the same issue when I placed our original order so I called in and told them I wanted the online offer but I couldn't complete the order because I needed cable cards. The CSR was actually quite understanding and worked it out without any issues. When the installer arrived (a contractor, not an actual VZ employee) he had down a set top box along with the cable cards. I explained things and he was pretty savvy. He called it in and the set top box was never included on our account.

    However, as mentioned, once they have something in their system, it's almost in stone. I'd call them back because sure as heck once they activate your account that's what you'll get charged for. So I'd make sure things are right before they show up. Then I'd be sure to follow up with the installer and the office even before you get your first bill. I know it sounds like overkill but there are many, many posts here and elsewhere that have some real horror stories that could have probably been avoided if things were set up right in the first place.

    Seems like a shame anyone should have to go through all of that, but that seems to be the norm unfortunately. The good...or great news is that once you experience FIOS you'll be very happy!

    Best of luck!
     
  3. georgemoe

    georgemoe TiVo Army Grunt

    205
    0
    Nov 7, 2001
    Central...
    After waiting two years for FiOS to get to my street, I finally got it installed today. No major issues other than HDMI will not work for FiOS/cbl channels. :( I get the HDCP error on all cable channels. My OTA channels via the Tivo HD display fine but not the FiOS channels. The tech actually left after I switched over to component to get things to display. I'm not faulting him on this but he didn't really have much experience with Tivo's.

    I called the Tivo CableCard Hotline who checked a number of screens and finally concluded that the cable card (M) was not authorized properly. It needed to be rehit. I called Fiber Solutions who rehit the card but nothing happened. They then proceeded to Google for a solution. :eek:

    I've tried to Google this issue myself and I'm coming up empty. HDMI works fine on the Tivo ant channels but not with FiOS/mCard. I changed inputs, cables, etc. No help. I'll eventually try some searches at dbstalk but I've hit a wall spending all day either with the installer or on the phone. About 8 hrs total.

    Any ideas on this here? Thanks for your help!

    George
     
  4. rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    I had the same waltz with a CSR yesterday. Since I ordered and new Premier XL and I Wooted a S3 refurb, I figured I'd retire my 2 S2DT boxes. I currently have 4 'S' cards on my 2 THDs so let's do the math.

    Keep 2 'S' cards for the S3. Check.

    Order 3 'M' cards - 2 for my existing THDs and 1 for the new PXL The CSR can't guarantee 'M' cards but that's basically all they have anyway so, Check.

    Return 2 'S' cards. Check.
    Return 2 STBs. BS alert. A STB is required? Huh?

    After a chat with a very nice and knowlegable girl at Fiber Solutions we came to the conclusion that the STB is a billing requirement, not a technical requirement. The CableCARDs will work just fine without a STB.

    So that begs the question - if I return both STBs does that magically hose my account so the CableCARDS stop working?

    I guess I'm asking other FIOS customers - Did you originally order CableCARDs and a STB and then return the box?
     
  5. SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    I've never had STBs on my account, so I can't imagine that a billing requirement exists for an STB.

    *edited to note I never had STBs on my account - only CableCards.
     
  6. Scyber

    Scyber Former ReplayTV User

    228
    0
    Apr 25, 2002
    I've never had a FIOS STB in my house, it is not a billing requirement.
     
  7. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    As mentioned earlier, they had me down for a STB and the tech brought one, but of course none was needed and it was never added to my account. So, perhaps that's the case...they can't process an order w/o including a STB? Seems crazy, but then...:confused:
     
  8. rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    Thanks. I thought I posted a "nevermind" after reading you comments above but I guess not ... :eek:
     
  9. mae

    mae member

    245
    1
    Dec 10, 2001
    USA
    My HD and/or DVR expander died back on 3/1, and I'll post that saga on a new thread.

    BUT, knowing I'd be without, I called VZ and asked about swapping my HD box (which was at the end of a one year free period) for a DVR. CSR said I couldn't have a regular DVR free, but could have the home media one (yeah, I know it is the same with different authorizations) free for a year. I took the HD box to a VZ store a few miles from here, swapped and activated it.

    The billing has been right, $19.99 charge and $20 credit.

    The experience has taught me how much I like my TiVo, but it beats watching in realtime!:)

    So if you are calling them anyway to do a card order or swap, you might as well ask about a free year of either a box or DVR.

    BTW, I got a Premiere XL today, put the M card in and had no problem getting all channels, including encrypted ones.
     
  10. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Nice to hear. Our Premiere XL is supposed to arrive Friday. I pulled the cable card out of our TiVo HD so hopefully when I slip it into the new TiVo it will be back to business as usual. Looking forward to the new HD GUI!
     
  11. mae

    mae member

    245
    1
    Dec 10, 2001
    USA
    Rich,

    Don't have too high expectations. While mine is still indexing, the HDUI is VERRRY slow. In fact, on first boot, it wouldn't move off TiVo Central. Pulled the plug and rebooted. Still was crawling. Kept flipping back to old menus for some functions (see the new forum). Finally went to classic and it works great! The menus are really fast. Best Buy had an HD XL on clearance for $349 and I almost bought that, but figure as long as the old UI is there at fast, I can wait while they get it right. Besides I remember how development on old platforms stopped, so I figured I'd jump on the train early.

    Mark
     
  12. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Yeah, I expect it'll be a little slower, particularly for the first few days while it's doing some housekeeping. Even after that I don't expect miracles...it is Flash based after all. The one thing I think I'll really appreciate is the "PIP" in the menus so I don't have to leave what I'm watching. The rest is eye candy of sorts, but will be fun to see. Hopefully it won't be too slow. Enjoy!
     
  13. Revolutionary

    Revolutionary Too sleepy for TV...

    575
    0
    Dec 1, 2004
    Virginia
    I think it is an initial order requirement. I also ordered online but didn't need the HD STB, so I called and updated the order. I nixed the HD STB and asked for 2 cable cards instead. We also have an S2, so I ordered the basic digital adapter for that. The girl on the phone didn't bat an eye, but when I checked the order later that day, it now showed 2 CCs and an HD STB.

    The tech called me before he came out to verify my equipment order. He noticed that I had two cablecards, one basic adapter, and an STB on the order, and asked if that was right, because it looked like I only had 2 outlets. I said that all that should be on there was the cable cards and the basic adapter. He explained that they need to have at least one gateway device per outlet on the order or it will not process, which is why the STB was still there, but it was no problem for him to cancel it upon install. We'll see how it gets billed, but I have no STB after install.

    I infer from this that their fulfillment system makes sure that each outlet you identify has a required device, but since you can't order cable cards online, those don't count.
     
  14. mae

    mae member

    245
    1
    Dec 10, 2001
    USA
    Rich,

    Well, it hung again on the HD menus. Had to reboot. Called in, their only suggestion was to reboot, but opened a ticket. I'll let it do whatever and leave it in classic over night before trying again.

    Mark
     
  15. richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Well, that's a little worrisome. Although there are only a few others here that have received their Premieres, I haven't seen anyone post anything unusual. Hopefully it just needs to get itself organized and things will be good.
     
  16. rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    Thanks to all. I'll have the tech pick up the STBs along with the 2 space 'S' cards when he shows up.

    Since my appointment is in the afternoon I'm betting this guy will be willing to trade beer for NIM-100s. My 2 previous techs were happy to drink and part with obsolete equipment. Mheh heh heh
     
  17. SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    They still carry NIM-100s? I might need them to bring me some additional CableCards if that's the case! :eek:
     
  18. mae

    mae member

    245
    1
    Dec 10, 2001
    USA
    Rich,

    OK, problem was hitting the exit key on a Harmony set up for the HD. This is noted as causing the unit to hang on the impressions thread on the Premiere forum. Of course I found it there, but TiVo didn't know about the issue. Changed the exit key on the Harmony to Live TV and all is well. Strange it didn't hang in the classic interface though!

    Mark
     
  19. mae

    mae member

    245
    1
    Dec 10, 2001
    USA
    Don't get your hopes up. When I was installed in March, 2009, I asked the tech if he had any on his truck (he had been installing FIOS since the rollout). He said he hadn't seen any around the garage for over a year.
     
  20. rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    They've been unnecessary since deployment of the newer routers (Actiontec and Westel) but apparently some still are kicking around on trucks.

    Go figure - I'm always happy to help these guys clean out their trucks :D
     

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