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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. mec1991

    mec1991 Cranky old coot

    Talk about over-reacting...

    Give them a chance to get back after the holidays with a full staff. I look at it this way, this would be the biggest PR nightmare imaginable for them if they ignored this. Whatever went wrong, it just went wrong at the worst possible time.

    But if this problem still exists in another couple of weeks or if they try to pass the blame to the phone company...
  2. dlee0708

    dlee0708 New Member

    Sep 20, 2002
    Lewisville, TX
    Do a Google Search for daily call failed service not available and look at the deal database forum. There is a lot more info you may be interested in. Wireshark has been used and it showed that when sending the Tivo Service Logs there was no response from the Tivo Server. Other people have indicated that this has happened in the past when transparent proxies were put in place by some ISPs and the S1 Tivos use strange http requests with no Content length header fields and these transparent proxies get confused with the requests. They were able to change a Ident.itcl file in the Tivo to add a Dummy Content-Length header and it worked for them, but the new 3.0 Tivo software no longer uses this file so this doesn't work anymore.

    It seems for a lot of people if they clear out the Tivo Service logs they get successful downloads, but it doesn't appear to work for everyone.
  3. mec1991

    mec1991 Cranky old coot

    Since I only understood about 5 words in your post, there's probably no way for a non techie like myself to clear the service logs, right? :eek::)
  4. coznkaos

    coznkaos New Member

    Aug 22, 2006
    TivoWebPlus can be used to clear them and it's easy to setup...but clearing the logs does nothing for my problem...
  5. Monty

    Monty New Member

    Dec 5, 2001
    I'll bet the developer who did the software is long gone........

  6. dlee0708

    dlee0708 New Member

    Sep 20, 2002
    Lewisville, TX
    Thanks for the update, I was afraid that might be the case for some. My mom's SVR2000 has not made a successful test call (or Daily call) since 12/03/2008, so I am pretty sure if I were to get TivoWeb on it and cleared the logs its not going to help either.

    Surely next week we will get some sort of response from Tivo on this.
  7. JavaMadMan

    JavaMadMan New Member

    Dec 18, 2002
    I have a Series 1 with a brand new TiVoNet card installed. The TiVoNet can connect about 1 in 20 times, and my modem connects 1 in 3 times, so I guess I am luckier than most of you out there.

    By the way, does anyone have success going from a TiVoNet card through a wireless bridge device? (like the Linksys WGA54G)
  8. F. Jones

    F. Jones Gorilla at Large

    Jun 2, 2001
    Rockaway Beach
    I suppose you missed the part where Suggestions on Series 1s stopped working in August (they still don't work) and they refused to even acknowledge the problem for 4 months.

    TiVo has made it clear that they are quite willing to tell a certain percentage of their users to take a hike, and they've made sure that we're going to badmouth TiVo along the way.

    I'm just giving them what they want.
  9. mec1991

    mec1991 Cranky old coot

    I don't use suggestions nowadays so I apologize for ignoring that; my blinders keep me focused on one thing at a time and that thing of course is what is affecting me.

    In the vast scheme of things though, I think not being able to get data is more important than suggestions working or not. I hope they get it fixed soon for you guys who do use them.
  10. danm628

    danm628 Active Member TCF Club

    May 14, 2002
    Vancouver, WA
    Earlier I posted that my Series 1 seemed to be have recovered while I was out of town over Christmas. It hasn't. It fails a significant percentage of calls. Enough get through that it is keeping at least a week of guide data though which is good.

    I suspect TiVo's reaction to Series 1 calls failing will be bigger than the suggestion reaction. Suggestions require code changes to something that hasn't been actively developed for years. I have had to revive projects that have been moth-balled for years. It isn't easy. The original developers are supposed to make sure everything is saved so that it can be updated in the future. But something is always forgotten, so it takes a lot of time just to duplicate the last release build. Then you have to find and fix the problem.

    The dial in issue sounds like a server side issue. Though they could have a common date based bug on the units, but that seems less likely. So it should be easier to fix.

    For me it probably won't matter either way. Comcast just announced they are moving a lot of analog cable channels to digital (Portland, OR and Vancouver, WA area on March 18th). Very few of the shows that my Series 1 records will still be available to it after the switch. I'm planning on shutting it down then and just use my Series 3.

    The Series 1 has worked fine for 7 years (August 2001), I'll be sad to see it go. Though I knew digital cable would do it in given time.

    - Dan
  11. dbranco

    dbranco New Member

    Nov 20, 2003
    According to one of his forum posts, TivoJerry, who's been extremely helpful on other threads, is out till 1/13.
  12. dcstager

    dcstager 1st Gen Tivo Owner

    Feb 16, 2002
    Skagit County, WA
    The Series 1 can control a digital cable STB perfectly. Mine has been going since July 1999. They need just one more software update to handle the daylight savings change and to control digital over the air STBs. Now, it appears that the guide data server has changed too, so maybe this will be the impetus to get it all done.

    So, two, maybe three fixes tops and the thing can last indefinitely.
  13. HerronScott

    HerronScott Active Member

    Jan 1, 2002
    Staunton, VA
    I'm using a Turbonet adapter in my Philips Series 1 through a Netgear WGPS-606 wireless bridge. Note that I'm using this unsubscribed (manual recordings for my son's game room) so it's just setting the time and date with the calls.

  14. cgf

    cgf New Member

    Mar 30, 2002
    Boston, MA
    I've had success by telnet'ing to my tivo and running this command:

    while :; do
    rm -f /var/log/svc*

    and then forcing a daily call. My tivo has been updating all day with the
    info that it downloaded after doing this.

    For my next trick, I'm going to try symlinking the /var/log/svc* files to a nonexistent unwritable file.
  15. cgf

    cgf New Member

    Mar 30, 2002
    Boston, MA
    This seems to do the trick:

    rm /var/log/svclog.upload
    mkdir /var/log/svclog.upload

    Making svclog.upload a directory seems to confuse things enough to cause the tivo to avoid uploading a file which times out and stops the phonehome process from working.
  16. bm5

    bm5 New Member

    Dec 16, 2008
    Thanks cgf!! Just wanted to confirm your method worked for me. I tried symlinking svclog to /dev/null, but the system kept unlinking the symlink. changing it into a directory is a good idea!

    It's a hack, but at least this method will let you get the guide data until tivo fixes the problem.

    Thanks again!
  17. mec1991

    mec1991 Cranky old coot

    Just took a look this morning and my Sony has completed a call all by itself since I last forced a call a few days ago. Whether this means anything or not, I don't know, but this is the first time this has occurred in over 3 weeks.
  18. BobCamp1

    BobCamp1 Active Member

    May 15, 2002
    I already did that. But there is no way to clear the log files out unless you are willing to open up your Tivo. Plus, that is just one data point. It would help to get a few more data points and less speculation.

    No one knows why deleting the log files works or why it only works for some people. Unless deleting the log files causes the S1 to skip the "zip log files and send them to homebase" step that the server on the other end is now getting stuck on. But that must not be the only step it is getting stuck on, or it would have worked for everybody.

    I still think that it's not a modem carrier problem, it's a change to the Tivo server. We can invent work-arounds if we want, but Tivo ultimately has to fix it on their end.

    Also, I have another "problem" -- my last two calls were successful. It'll be tough for me to record the problem if I don't have it.
  19. mec1991

    mec1991 Cranky old coot


    So we both have now had successful calls recently; I wonder if TiVo has silently corrected the problem? Now I can't wait to check it again tomorrow. :)
  20. cgf

    cgf New Member

    Mar 30, 2002
    Boston, MA
    Yes, I should have made it clearer that this is an odious hack and obviously not something that is a long-term solution.

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