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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. Jan 3, 2009 #121 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Talk about over-reacting...

    Give them a chance to get back after the holidays with a full staff. I look at it this way, this would be the biggest PR nightmare imaginable for them if they ignored this. Whatever went wrong, it just went wrong at the worst possible time.

    But if this problem still exists in another couple of weeks or if they try to pass the blame to the phone company...
     
  2. Jan 3, 2009 #122 of 779
    dlee0708

    dlee0708 New Member

    115
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    Sep 20, 2002
    Lewisville, TX
    Do a Google Search for daily call failed service not available and look at the deal database forum. There is a lot more info you may be interested in. Wireshark has been used and it showed that when sending the Tivo Service Logs there was no response from the Tivo Server. Other people have indicated that this has happened in the past when transparent proxies were put in place by some ISPs and the S1 Tivos use strange http requests with no Content length header fields and these transparent proxies get confused with the requests. They were able to change a Ident.itcl file in the Tivo to add a Dummy Content-Length header and it worked for them, but the new 3.0 Tivo software no longer uses this file so this doesn't work anymore.

    It seems for a lot of people if they clear out the Tivo Service logs they get successful downloads, but it doesn't appear to work for everyone.
     
  3. Jan 3, 2009 #123 of 779
    mec1991

    mec1991 Cranky old coot

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    Nov 5, 2004
    Back home...
    Since I only understood about 5 words in your post, there's probably no way for a non techie like myself to clear the service logs, right? :eek::)
     
  4. Jan 3, 2009 #124 of 779
    coznkaos

    coznkaos New Member

    25
    0
    Aug 22, 2006
    TivoWebPlus can be used to clear them and it's easy to setup...but clearing the logs does nothing for my problem...
     
  5. Jan 3, 2009 #125 of 779
    Monty

    Monty New Member

    6
    0
    Dec 5, 2001
    Flanders,NJ
    I'll bet the developer who did the software is long gone........

    Monty
     
  6. Jan 3, 2009 #126 of 779
    dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    Thanks for the update, I was afraid that might be the case for some. My mom's SVR2000 has not made a successful test call (or Daily call) since 12/03/2008, so I am pretty sure if I were to get TivoWeb on it and cleared the logs its not going to help either.

    Surely next week we will get some sort of response from Tivo on this.
     
  7. Jan 3, 2009 #127 of 779
    JavaMadMan

    JavaMadMan New Member

    6
    0
    Dec 18, 2002
    Utah
    I have a Series 1 with a brand new TiVoNet card installed. The TiVoNet can connect about 1 in 20 times, and my modem connects 1 in 3 times, so I guess I am luckier than most of you out there.

    By the way, does anyone have success going from a TiVoNet card through a wireless bridge device? (like the Linksys WGA54G)
     
  8. Jan 3, 2009 #128 of 779
    F. Jones

    F. Jones Gorilla at Large

    57
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    Jun 2, 2001
    Rockaway Beach
    I suppose you missed the part where Suggestions on Series 1s stopped working in August (they still don't work) and they refused to even acknowledge the problem for 4 months.

    TiVo has made it clear that they are quite willing to tell a certain percentage of their users to take a hike, and they've made sure that we're going to badmouth TiVo along the way.

    I'm just giving them what they want.
     
  9. Jan 3, 2009 #129 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    I don't use suggestions nowadays so I apologize for ignoring that; my blinders keep me focused on one thing at a time and that thing of course is what is affecting me.

    In the vast scheme of things though, I think not being able to get data is more important than suggestions working or not. I hope they get it fixed soon for you guys who do use them.
     
  10. Jan 3, 2009 #130 of 779
    danm628

    danm628 Active Member TCF Club

    2,213
    8
    May 14, 2002
    Vancouver, WA
    Earlier I posted that my Series 1 seemed to be have recovered while I was out of town over Christmas. It hasn't. It fails a significant percentage of calls. Enough get through that it is keeping at least a week of guide data though which is good.

    I suspect TiVo's reaction to Series 1 calls failing will be bigger than the suggestion reaction. Suggestions require code changes to something that hasn't been actively developed for years. I have had to revive projects that have been moth-balled for years. It isn't easy. The original developers are supposed to make sure everything is saved so that it can be updated in the future. But something is always forgotten, so it takes a lot of time just to duplicate the last release build. Then you have to find and fix the problem.

    The dial in issue sounds like a server side issue. Though they could have a common date based bug on the units, but that seems less likely. So it should be easier to fix.

    For me it probably won't matter either way. Comcast just announced they are moving a lot of analog cable channels to digital (Portland, OR and Vancouver, WA area on March 18th). Very few of the shows that my Series 1 records will still be available to it after the switch. I'm planning on shutting it down then and just use my Series 3.

    The Series 1 has worked fine for 7 years (August 2001), I'll be sad to see it go. Though I knew digital cable would do it in given time.

    - Dan
     
  11. Jan 4, 2009 #131 of 779
    dbranco

    dbranco Member

    682
    1
    Nov 20, 2003
    According to one of his forum posts, TivoJerry, who's been extremely helpful on other threads, is out till 1/13.
     
  12. Jan 4, 2009 #132 of 779
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    The Series 1 can control a digital cable STB perfectly. Mine has been going since July 1999. They need just one more software update to handle the daylight savings change and to control digital over the air STBs. Now, it appears that the guide data server has changed too, so maybe this will be the impetus to get it all done.

    So, two, maybe three fixes tops and the thing can last indefinitely.
     
  13. Jan 4, 2009 #133 of 779
    HerronScott

    HerronScott Well-Known Member

    2,789
    28
    Jan 1, 2002
    Staunton, VA
    I'm using a Turbonet adapter in my Philips Series 1 through a Netgear WGPS-606 wireless bridge. Note that I'm using this unsubscribed (manual recordings for my son's game room) so it's just setting the time and date with the calls.

    Scott
     
  14. Jan 4, 2009 #134 of 779
    cgf

    cgf New Member

    24
    0
    Mar 30, 2002
    Boston, MA
    I've had success by telnet'ing to my tivo and running this command:

    while :; do
    rm -f /var/log/svc*
    done

    and then forcing a daily call. My tivo has been updating all day with the
    info that it downloaded after doing this.

    For my next trick, I'm going to try symlinking the /var/log/svc* files to a nonexistent unwritable file.
     
  15. Jan 4, 2009 #135 of 779
    cgf

    cgf New Member

    24
    0
    Mar 30, 2002
    Boston, MA
    This seems to do the trick:

    rm /var/log/svclog.upload
    mkdir /var/log/svclog.upload

    Making svclog.upload a directory seems to confuse things enough to cause the tivo to avoid uploading a file which times out and stops the phonehome process from working.
     
  16. Jan 4, 2009 #136 of 779
    bm5

    bm5 New Member

    3
    0
    Dec 16, 2008
    Thanks cgf!! Just wanted to confirm your method worked for me. I tried symlinking svclog to /dev/null, but the system kept unlinking the symlink. changing it into a directory is a good idea!

    It's a hack, but at least this method will let you get the guide data until tivo fixes the problem.

    Thanks again!
     
  17. Jan 5, 2009 #137 of 779
    mec1991

    mec1991 Cranky old coot

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    Nov 5, 2004
    Back home...
    Just took a look this morning and my Sony has completed a call all by itself since I last forced a call a few days ago. Whether this means anything or not, I don't know, but this is the first time this has occurred in over 3 weeks.
     
  18. Jan 5, 2009 #138 of 779
    BobCamp1

    BobCamp1 Active Member

    1,348
    10
    May 15, 2002
    I already did that. But there is no way to clear the log files out unless you are willing to open up your Tivo. Plus, that is just one data point. It would help to get a few more data points and less speculation.

    No one knows why deleting the log files works or why it only works for some people. Unless deleting the log files causes the S1 to skip the "zip log files and send them to homebase" step that the server on the other end is now getting stuck on. But that must not be the only step it is getting stuck on, or it would have worked for everybody.

    I still think that it's not a modem carrier problem, it's a change to the Tivo server. We can invent work-arounds if we want, but Tivo ultimately has to fix it on their end.

    Also, I have another "problem" -- my last two calls were successful. It'll be tough for me to record the problem if I don't have it.
     
  19. Jan 5, 2009 #139 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Bob,

    So we both have now had successful calls recently; I wonder if TiVo has silently corrected the problem? Now I can't wait to check it again tomorrow. :)
     
  20. Jan 5, 2009 #140 of 779
    cgf

    cgf New Member

    24
    0
    Mar 30, 2002
    Boston, MA
    Yes, I should have made it clearer that this is an odious hack and obviously not something that is a long-term solution.
     

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