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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. BobCamp1

    BobCamp1 Well-Known Member

    May 15, 2002
    That high-pitch sound, from what I understand, is normal. If the filter is taking care of it, then everything should be OK. Analog modems only use up to 4 kHz, the human ear can hear up to 23 kHz. High-pitched sounds shouldn't be interfering with the modem.

    If the high pitch noise was interfering, your test calls wouldn't work either. Try 10 or 20 test calls and see what happens. Do they work? If they don't consistently work then you have a phone line, phone, DSL modem, or filter issue. If it works well enough for the test call, the daily should be fine from a modem's perspective.

    Considering people with Turbonet cards are also suddenly having problems, I don't think it's a modem issue.
  2. BobCamp1

    BobCamp1 Well-Known Member

    May 15, 2002
    My telephone line isn't muxed. My other modems and fax machine work just fine. My Tivo test calls work fine. My Tivo service is suddenly limping along.
  3. klentz

    klentz New Member

    Feb 25, 2003
    Mine started doing the same (Service Unavailable). It's a Phillips S1 with lifetime subscription. After a call to Tivo, they said to call the manufacturer. I did find out that if you have a S1 with a lifetime subscription purchased prior to 1999, they will transfer your subscription to a new Tivo. I think it's time we started sending letters to Tivo. I'm going to send one that they need to either fix the problem, send us new Tivo's that work and transfer our lifetime subscriptions, or I'm getting a lawyer. This is clearly a violation of their service agreement.
  4. dcstager

    dcstager 1st Gen Tivo Owner

    Feb 16, 2002
    Test calls work fine for me as well. It's the longer regular calls that don't work. It could still be some kind of digital reprocessing somewhere along the path to the Tivo mothership that doesn't affect other destinations. Very often the calls proceed for a bit, hang, and eventually time out and fail.
  5. danm628

    danm628 Well-Known Member TCF Club

    May 14, 2002
    Vancouver, WA
    After Thanksgiving my S1 started failing daily calls. Repeated attempts could sometimes get it to succeed. Most failed with "call interrupted" status. I left on Christmas vacation assuming that I was going to either need a network card or to just retire it since I also have a S3.

    When I returned on the 27th I noticed that it had succeeded on it's daily call. It has succeeded on all of the daily calls since I returned.

    - Dan
  6. Buster

    Buster Member

    Jul 17, 2002
    I still can't dial in. I'm beginning to think that TiVo has a very different idea of what "lifetime" means than I do...
  7. BobCamp1

    BobCamp1 Well-Known Member

    May 15, 2002
    Yes, but with that problem the modems will usually not work at all. I'll see if I can "borrow" my telephone and line analyzer and examine the connection to the Tivo mothership. I'll also listen in and see if I can't hear anything out of the ordinary. The one thing I won't be able to do is to determine if the modem pool on the POP is completely working correctly. Though as I said, my educated guess says that's not the problem. Especially since S2 users aren't complaining.

    Update: for the last three days, I've had "service unavailable, success, service unavailable".
  8. abenner

    abenner New Member

    Dec 31, 2008
    Im having the same problems with my SVR-2000. Never in 9 years have I had an issue, but now suddenly I can't connect.

    I waited 2 hours on hold to speak with the tech-support supervisor. He said he saw no trend in phone calls regarding this issue.

    After telling him that I was not insane, I asked him that if everyone called would he look into it. he said yes.

    His name is Adam and he is a tech support supervisor. Give him a ring and let him know that there is an issue with Series 1 devices.

    Im sure he would love to hear from all of you.

    Please make his New Year a pleasant one.


  9. dbranco

    dbranco Member

    Nov 20, 2003
    What number did you dial to reach Adam?
  10. Jan 1, 2009 #110 of 779

    huard New Member

    Jan 1, 2009
    Ok Tivo. It's pretty clear the issue is either with an upgrade you sent to our Series 1's or on the server side. Is anyone checking the server side of the transaction?
  11. Jan 1, 2009 #111 of 779

    abenner New Member

    Dec 31, 2008
    I called the main toll free number...connected with tech support and waited what seemed to be forever to get connected with a supervisor.
  12. Jan 1, 2009 #112 of 779
    F. Jones

    F. Jones Gorilla at Large

    Jun 2, 2001
    Rockaway Beach
    I'm having the same problem. After a months-long fight getting TiVo to acknowledge the problem with the lack of Suggestions, I've pretty much given up on TiVo.

    I don't know why they suddenly went from the strategy of cultivating customer loyalty to treating the customers like garbage in an attempt to drive them away from the company and the product, but I can say that their strategy has worked.

    I'm done with TiVo.

    I'm getting another DVR. Congrats to TiVo for making me hate them more than my much-despised cable company.
  13. Jan 2, 2009 #113 of 779

    ggieseke Well-Known Member

    May 30, 2008
    I think it's getting worse. Both of my SVR-2000s have been merrily downloading every day using AT&T DSL and TurboNet cards, but they both dropped dead after 12/29. That was the last successful download and now they get the same Service Unavailable error that everyone else seems to be getting.

    I thought I was immune for some reason, but that's what I get for thinking. :confused:
  14. Jan 2, 2009 #114 of 779

    Webguideguy New Member

    Nov 19, 2002
    Madison, WI
    OK! I too am having problems downloading with my OLD sony SVR 2000.

    I can't remember when I bought this thingy, but I bought it as soon as SONY came out with their Tivo.

    The internal modem pooped out at least 5 years ago and I've been running it on a external USR Sportster since then - I've never had any problems.

    I blamed my vonage phone. (Which is absolute garbage by the way!) But after looking into it more I don't think I can blame vonage.

    I'll keep trying but now I'm stuck in guided setup.

    Webguide Guy
  15. Jan 2, 2009 #115 of 779

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    Of the first 7:

    6 failed during connecting.
    1 failed during downloading.

    Call 8 went through perfectly just like it has for the past 7 years or so, aside from the past few weeks anyway.

    Call 9 also went through perfectly (I made the additional call just to see what would happen right after a successful call.)

    Decided not to press my luck with a 10th :) and will leave it alone for a few days to see what happens.

    The holidays are over and the company should be back at work so hopefully someone will take the time to respond to this thread.
  16. Jan 2, 2009 #116 of 779

    Seattle Active Member

    Dec 13, 2001
    Seattle, WA USA
    I hooked up my series one last night and first I called in and got new local dial-in number. It took many calls but it finally did work. Next I called in to get guide data and it took 8 or more calls to get the data. I hope this gets fixed soon by TiVo.
  17. Jan 2, 2009 #117 of 779

    ggieseke Well-Known Member

    May 30, 2008
    To follow up my earlier post - I just kept trying and trying and trying and trying........

    Eventually enough stray packets made it through to complete the process but it wasn't exactly painless or easy. For now I am resigning myself to spending a few hours forcing daily calls every time the guide data runs low.
  18. Jan 2, 2009 #118 of 779
    trouser chili

    trouser chili New Member

    Nov 3, 2004
    Phillips Series 1 here, nothing but more fuel for the fire to report. Running version 3.0-01-1-000 with lifetime sub.

    Last successful was Friday, Dec 26 at 10:22am. Dialing number 314-800-000

    I beleive this unit was originally a 20gig, but may have been a 30, I don't remember anymore. I've replaced the drive twice over the years. It's now running a 120gig. I'm running a DirecTV receiver controlled via serial cable, and the internal modem died about two years back, so I have to force my calls as I have to unhook the DTV reciever from the serial connection and hook up the external modem (A Diamond Multimedia Supra Fax modem 28.8). I usually make calls every Sunday, but sometimes get out of wack due to vacations, time of year, whatever.

    Anyway, I've noticed throughout December the likelyhood of calls failing steadily increasing. I figured maybe the drive was failing again (this drive, my third, has never been very good), or maybe this old unit was finally giving up in some way I wasn't going to understand. This was vexing to me as I've been working in computer networking for over 10 years now. Regardless I found this thread and decided to post what I know thus far.

    I've forced 4 calls tonight where every one has failed with a "connection unavailable" error. I can hear the modem set up the connection properly and once the connection is established I can see on the modem lights a quick burst of transmit data, but the receive light never lights up in return. This could point to dial problems (I even went so far as to replace the cables and unhook every other phone in the house), but with so many reports on this board from so many different dial-in numbers and different types of connections now, I'm thinking no. It's gotta be higher in the stack.

    Anyway, on the fifth forced call it looks like everything started going, it's still doing it's thing right now so I'll just have to see. I'm thinking I may still have an ancient protocol analyser at work that can passively sniff analog modem connections, on Monday when I go back to work I'll see if I can dig it up. Might be interesting to see what's on the wire with a packet capture.

    Edit: Got my first "Failed. Call interrupted." message. FUN!
    Second Edit: After 3 more calls with "connection unavailable" error, 4th call resulted in a short data transfer and then normal hangup behavior. Tivo now reports "loading data". I've always taken this message as meaning it's downloaded everything it needs from the modem, now it's going to crunch on the data for a while and import it into it's tables. Looks like I've got another two weeks of guide data, but I won't know for sure until the morning most likely.
  19. Jan 2, 2009 #119 of 779

    dlee0708 New Member

    Sep 20, 2002
    Lewisville, TX
    My mother's SVR2000 with lifetime subscription has failed since 12/3/2008. Both Daily and Test calls fail.

    My brother's SVR2000 with lifetime subscription has not had any failures.

    Both have TurboNet cards.
  20. Jan 3, 2009 #120 of 779

    BobCamp1 Well-Known Member

    May 15, 2002
    I could, but that would involve a lot of work.

    I'd hook up an external modem, then sniff the communication between the Tivo and modem using Frontline's SerialTest Async. It will decode PPP for me as well. Then I can see if I'm getting anything back from the Tivo server. I have the tools, just not the time.

    For those with analog external modems, look for the "CD" indicator. If it comes on, it's probably not a modem issue. I still haven't had a chance to analyze my line, but it's fiber from the end of my street back to the CO (FIOS is in the neighborhood but I don't have it yet). I don't think they halved my bandwidth, and I'm having some problems. But if the Rx light on the modem never comes on, I can't completely rule out a issue with the modems on Tivo's end.

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