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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. Dec 23, 2008 #61 of 779
    aud

    aud New Member

    8
    0
    Oct 15, 2006
    I have a Sony series 1 wi/ phone connection and lifetime -
    As far as I can tell, I have not had any problems downloading
    in the last month.. I just checked the system info and it last
    downloaded this am (12/22).
     
  2. Dec 23, 2008 #62 of 779
    moxbox

    moxbox New Member

    5
    0
    Dec 23, 2008
    Initially the calls would not connect -- they failed with a "service unavailable" error.

    I managed to get a partial fix -- bypassed my usual setup (full description here), plugged the phone line directly into the Tivo, and changed the dialing prefix to ,#036.

    That gets a connection, and starts to download, but fails with a call interrupted error. I've repeated the daily call request about 5 times now, but it always ends with that error, after about 10 minutes.

    So I'd like to try Monty's fix. Monty, when you say the second step is to "install a DSL filter" -- what does that mean?

    thanks!

    UPDATE: This did not work in the end. All calls end with "call interrupted". Have tried all the different numbers in Seattle, and several in NY.
     
  3. Dec 23, 2008 #63 of 779
    Monty

    Monty New Member

    6
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    Dec 5, 2001
    Flanders,NJ
  4. Dec 23, 2008 #64 of 779
    seansand1

    seansand1 New Member

    6
    0
    Oct 20, 2008
    Just wanted to jump in saying that I am another S1 user that is having the same problem. My last successful call was about a week ago, now I am getting the "Call failed - Service unavailable" message on every call attempt.

    Possibly coincidentally, yesterday the TiVo prompted me to change my dial-in number (I have a modem connection), saying that the old one was going out of service. So I dialed in to get the new numbers, and this worked. So I changed the dial-in number, and I assumed this would solve the problem. But it didn't; still the exactly same error when I try to get more Guide data. (And obviously it is not the modem, since the call to get the new numbers worked.)

    Also interestingly, we have two S1s at our house, and the *other* S1 has been working perfectly fine, no problem. (The two boxes are now dialing the same phone number; before I had them calling different numbers.)
     
  5. Dec 23, 2008 #65 of 779
    moxbox

    moxbox New Member

    5
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    Dec 23, 2008
    That is a *really* interesting situation. Are the two S1's different in any way?
     
  6. Dec 23, 2008 #66 of 779
    seansand1

    seansand1 New Member

    6
    0
    Oct 20, 2008
    No, they aren't exactly the same model, though they are both S1s. (Yeah, otherwise that would be really inexplicable.)

    The problem one (mine) is about a year older, and is a 30-hour TiVo. It has silver trim around the "eye" in the front.
    The newer one (my wife's) was originally a 20-hour TiVo (upgraded via Weaknees to be 120-hour). It has black trim.

    No idea what the difference is. If, as some people have been reporting, the phone call works 1 out of 8 times, I suppose it's possible that I've been really unlucky and my wife has been really lucky, but that's not very likely.


    Update: Well, it turns out my wife's TiVo's call failed today (as did mine), so it turns out that it is happening for her too. So maybe this is happening to all S1s after all.
     
  7. Dec 23, 2008 #67 of 779
    WBragg

    WBragg New Member

    29
    0
    Jun 30, 2007
    Sanford, FL.
    I gave up. Apparently there's zero chance of Tivo looking into this during the holiday season. I'm thinking everyone is out on vacation.

    I went out and bought a Tivo HD and I'm transferring my grandfathered Lifetime over to this new HD box. I'm on the phone with them now. My only problem now is that I can't read the TSN on the back of my HD unit and when I go to the System Info screen on my newly updated v.11.0 HD unit ... it freezes and reboots. Nice. I knew this wouldn't in any way be easy or pleasant.
     
  8. Dec 23, 2008 #68 of 779
    Buster

    Buster Member

    91
    0
    Jul 17, 2002
    Can anyone who was able to dial in by changing telephone numbers post those numbers? I've got free long distance too, so wherever is fine with me. Thanks.
     
  9. Dec 24, 2008 #69 of 779
    QBiN

    QBiN New Member

    51
    0
    May 23, 2006
    Will they transfer your lifetime service over to a new TiVo HD if your old TiVo is failing? I can't imagine they do that without putting up a bit of a fight.
     
  10. Dec 24, 2008 #70 of 779
    WBragg

    WBragg New Member

    29
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    Jun 30, 2007
    Sanford, FL.
    They consider it still alive as long as it has downloaded within the last 6 months apparently. So you've got about 5 months left before they declare your box dead if they never fix the Series1 download issue.
     
  11. Dec 24, 2008 #71 of 779
    moxbox

    moxbox New Member

    5
    0
    Dec 23, 2008
    Is this only under special conditions? The Tivo website says the following about transferring your lifetime subscription:

    You can transfer any TiVo Service Payment Plan except Product Lifetime Service to another TiVo DVR at any time.



    Want to transfer your Product Lifetime Service?

    You can use Manage My Account to transfer Product Lifetime Service to another DVR only if:



    * You activated the DVR with Product Lifetime Service less than 30 days ago.
    * The DVR was exchanged under warranty, either through the retailer or the manufacturer.
    * The DVR was activated under an incorrect service number.
     
  12. Dec 24, 2008 #72 of 779
    WBragg

    WBragg New Member

    29
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    Jun 30, 2007
    Sanford, FL.
    Yes, the special condition is that I bought Lifetime back on 11/24/1999 prior to their clarification of the Lifetime rules. If your Lifetime is that old, it's considered "grandfathered" and is allowed to be transferred once to any other Tivo box. That's why I noted that it was "grandfathered" in my original post.

    All it really means is that I'm a crusty old Tivo user from way back who paid the original $179 for my Lifetime and I'm still using it. Now there is one less of the old Lifetimes on the Tivo system. I'm sure they will do a happy dance when the last of us goes away.

    I was so pumped about Tivo back then, I gave 7 of them (Series 1 Phillips) to various family members over the 2000 Christmas season. Everyone I gave them to eventually moved to either an S2 or S3 and are all still pretty happy with the Tivo experience.

    Which is good, because if they had kept their S1's they would probably all be calling me as of last week because their guide data ran out due to this "issue".
     
  13. Dec 24, 2008 #73 of 779
    IITravel

    IITravel New Member

    3
    0
    Dec 24, 2008
    Seem to be having a similar problem with my Philips series 1.
     
  14. Dec 25, 2008 #74 of 779
    BobCamp1

    BobCamp1 Active Member

    1,348
    10
    May 15, 2002
    I too am also having a problem with my Series 1. It's taking 4 or 5 times to get a successful download. I get "service unavailable" errors where I never used to get them before. I'm on a POTS connection using the internal modem. Test calls work just fine. I'm currently on my third failed attempt in a row. I hope I get a successful attempt soon.

    As a l---o---n---g time subscriber and a test engineer, I can detect when something isn't right. This isn't right.
    TivoJerry, if you don't have my TSN number from the DST update, I can send it to you again if you wish.

    My theory is that it is happening to all S1s, but some of us just aren't realizing it. If you have a 24/7 connection on a POTS line, you will eventually succeed and not run out of guide data. Those that manually connect or use VoIP are going to have problems.

    Update: It finally completed a successful call on the 26th, after approximately 4 attempts. I'll see if I can keep an eye on it.
    I use OTA for locals and DirecTV for the other channels.
     
  15. Dec 25, 2008 #75 of 779
    seansand1

    seansand1 New Member

    6
    0
    Oct 20, 2008
    Yep, I agree with BobCamp1; this issue is happening on all S1s. The call fails like 7 out of 8 times. But the one time it does succeed, then you're set for a couple of weeks. The problem was happening on both my S1 and my wife's S1, but I didn't notice it on my wife's at first because she had gotten lucky and her latest daily call had been a success when I checked.

    If you are using a phone line and are close to running out of data, you can go into Setup and repeatedly choose "Make Daily Call" until you finally succeed. (It's been suggested that partial failures can eventually add up to a success because the data downloaded before the interruption occurs gets accumulated and the next call doesn't have to start completely over.)

    Needless to say though, continuously attempting to force a daily call is tedious and not an acceptable fix. Clearly TiVo made a change to their service a few weeks ago to cause this; I don't see why they don't back out of it (unless, as seems likely, they just don't care about S1 users any more).
     
  16. Dec 25, 2008 #76 of 779
    twey

    twey New Member

    9
    0
    Dec 21, 2002
    Bay Area
    I tried on my Sony S1 with guided setup and experience the following:

    - Set to antenna-only works fine with the 1st and 2nd call. The call went through quickly and setup complete as it should.
    - Set to anything with DirectTV going very slow. It stuck in the 1st call "Import" for a very long time. Often stop at 50-60%. Did it few times and finally got through.
    - Set to anything with CABLE, the TIVO crushed and reboot on every try. The 1st call did finished and the local call numbers displayed. When starting the 2nd call, it never dwnet to the call screen. The S1 went into a reboot and back to start over before 1st call. Looks like there is a problem with the call script instead of call itself. Not a hardware problem, I believe.

    I was trying to add a DTV converter box to the S1. I went for a guided setup and hope the cable setting will better for DTV channel setup. Fortunate I did this on my spare Sony box instead of my lifetime S1.

    Is 1st call also download a script for establish the 2nd call? Only if I select CABLE will fail so far.

    It is more than 7 yrs for both of my S1. Very nice job, TIVO. Hardly see other hardware been supported for this long these day. Just don't want to see such good design and still functional work go into e-waste.

    ----------------------
    One Sony original
    One Philips "expanded" with lifetime
     
  17. Dec 26, 2008 #77 of 779
    alansh

    alansh New Member

    1,177
    0
    Jan 3, 2003
    Phoenix, AZ
    From what the log dump shows, my guess is that the web service at http://204.176.49.2/tivo-service/mlog.cgi is getting hung up while processing the Series 1 data -- the log indicates that it's waiting 3 minutes for a response, then is giving up. This is something TiVo would have to fix on their side.
     
  18. Dec 27, 2008 #78 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Same problem here with my Sony SVR-2000 series 1. It either fails during connecting (service unavailable) or downloading (call interrupted). Had not noticed it due to the holidays and the fact it's in a little used guest room. I spent considerable time with it one afternoon and got one completed download so it has data for about another 10 days or so. Since then no completions whatsoever despite numerous forced calls.

    Product service lifetime and it has worked perfectly for many years.

    Hopefully after the first they will get this fixed as something is obviously wrong on their end.
     
  19. Dec 27, 2008 #79 of 779
    BobCamp1

    BobCamp1 Active Member

    1,348
    10
    May 15, 2002
    Interesting. I use OTA for locals and DirecTV for the other channels. Recently, a lot of HD channels have been added to "Channels I receive" as well as the locals from the surrounding DMAs. I wonder if that has anything to do with it.
     
  20. Dec 28, 2008 #80 of 779
    twey

    twey New Member

    9
    0
    Dec 21, 2002
    Bay Area
    Any of you have DSL on the same phone line? (I am using the dial-in still).

    I found something interesting. I tried series 1 with the 3.0 update over the holiday. I keep having failures on the calls, first and second. I finally got through the calls and finished guided setup.

    Well, if you have the DSL on the same phone line and have wife or kids play video on the net, sent them go shopping or to the bed. Looks like the new dial-in setup is more sensitive to the line noise. Most of calls were made in late night so likely won't be a problem. Check your call log see if the hour and activity make sense for you.
     

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