Pushing this thread back up to the top again. I have an old Series 2 box - it's about seven years old, with a lifetime subscription. I've been troubleshooting the phone calls for programming data for over a week now. I've done the following: - reset the tivo box - tried about ten different phone numbers and different variations on the number (with area code, without) - redid guided setup (guided setup call failed initially and then finally completed) - called Tivo support and was told that it's a problem with the phone line that I've been using successfully for seven years. Most of the time I get "Service Unavailable" messages. Both Test Calls and daily update calls are failing (however - as stated above the guided setup call did finally complete successfully. I've tried to force a call at least ten times since the guided set up finished the other day and ALL have failed) Very frustrating as it appears to be a problem with the tivo service units that should be accepting my programming calls and talking with my box. I've considered setting up a network connection, but the location of the tivo box is not anywhere near my router/switch. Also, I'd still need to find an apparently obscure usb-to-rj45 connector. It's $70 to buy a wireless adapter and $150 (plus subscription) to buy a new box. It's frustrating that I need to spend money to fix a problem that appears to be Tivos. I don't know what else to do right now to try and get my programming calls to go through.