1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. nastymage

    nastymage New Member

    5
    0
    Dec 22, 2009
    Bellevue, WA
    As I mentioned earlier in the thread, my last Daily Call was successful on Dec. 5. I called Phillips, my local phone company, and TiVo Tech Support on December 21. I have concluded that the problem is not with my Phillips Series 1 unit or my phone service. TiVo gave me this "trouble ticket" number: 091221-003518. It can be added to all the others with this same issue. So far I have had no luck in getting a single Daily Call to go through as I get the "Failed: Service unavailable" error every time (although Test Calls always are successful).

    I have tried everything except "Clear and Delete Everything" because I don't want my TiVo unit to get stuck in permenent Guided Setup and TiVoJerry says that is "throwing the baby out with the bathwater".

    I will wait until TiVoJerry returns from vacation on 1/12 to see if he can get the ball rolling at TiVo corporate, but if this isn't fixed by the end of January perhaps we should all consider a class action....
     
  2. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    Although YMMV, I was able to rerun guided setup and get my TiVo working without doing a Clear and Delete. I didn't lose anything.

    So far, the score appears to be 2-2 on this method working/not working.
     
  3. Jan 1, 2010 #743 of 779
    jrusso9

    jrusso9 New Member

    14
    0
    Dec 23, 2009
    I really hope they fix this problem before Jan. 12th. All the new shows start around that time. I can't believe I won't get the new shows of the new season. This really is not good. My family says just buy a new TIVO, but I won't buy anything TIVO again after this experience, I will just rent the comcast dvr.

    Happy New Years
     
  4. Jan 4, 2010 #744 of 779
    jrusso9

    jrusso9 New Member

    14
    0
    Dec 23, 2009
    Hi. It seems as though the Series 1 can't download thread is gone from TIVO help. Could this be? Does this mean it is being buried or perhaps I just can't find it. Please keep this tread alive in the new year!
     
  5. Jan 5, 2010 #745 of 779
    mpark

    mpark New Member

    7
    0
    Dec 26, 2009
    Seattle, WA
    The good news is that today our TiVo made a successful daily call.

    The bad news is that we didn't get any program data. Instead, we got a message telling us that some change at the cable company requires us to go through Guided Setup again.

    Did this happen to anyone else?

    I then initiated a daily call. It connected and downloaded data, then hung up and spent about ten minutes "loading data" (whatever that means). At the end of that, we still didn't have any program guide data, so I don't know what kind of data it downloaded and loaded.

    I'll probably go through GS tomorrow.
     
  6. Jan 5, 2010 #746 of 779
    klon67

    klon67 New Member

    6
    0
    Dec 27, 2009
    New York
    Glad to hear MPARK had some success. I saw that the thread was missing yesterday but appears to be back now. I also thought they might be trying to surpress this thread. There are 25 pages of posts so I would expect we would get some attention soon.
     
  7. Jan 5, 2010 #747 of 779
    ggieseke

    ggieseke Active Member

    4,023
    12
    May 30, 2008
    Even after the data is loaded, it will probably take several more hours to index and start showing up in your guide.
     
  8. Jan 5, 2010 #748 of 779
    mntvjunkie

    mntvjunkie New Member

    61
    0
    May 12, 2009
    Seriously? I mean, the box you are using is 10 years old, running on outdated technology, and you'd never buy a Tivo box again because it finally crapped out? So, you'd rather have paid (AT MINIMUM, assuming $10 a month for the box) $1200 for a Comcast DVR?

    The life you got out of the box was pretty good. I'd take it as face value. I'm sure Tivo would work with you to get you a discount on a new box. I spent about $520 on a new box last may (with lifetime service). If I get 10 years out of the box, that would be a total cost of $52 PER YEAR for a DVR with service. If that number dropped to 5, I'd still only be paying $104 PER YEAR for the thing WITH service. In my area, assuming Comcast doesn't raise the price of the DVR over that 5 year period (unlikely would be putting it lightly), their box with reduced functionality would cost me $960 over 5 years. By my calculations, I only have to have the box for 3 years and I still would break even on the cost of owning vs renting.

    My Series 2 is still kicking, and I bought that in December of 2004. 5 years later, and it's still running like it did the day I bought it. If you'd rather have Comcast's box, go for it, but don't blame it on this, blame it on your unwillingness to deal with the one shortcoming of product ownership. Nothing lasts forever.
     
  9. Jan 5, 2010 #749 of 779
    bkc56

    bkc56 Designated Grunt

    757
    0
    Apr 29, 2001
    Santa Rosa,...
    Right after the first of the year (like the 2nd I think) we got messages on both our Series 1 Tivos about a cable lineup change. I had to go select a lineup and go through the "channels we receive" list to disable all the junk again. But it did NOT require running guided setup.
     
  10. Jan 5, 2010 #750 of 779
    tujin

    tujin New Member

    8
    0
    Dec 19, 2009
    I received a call from Tivo Executive Communications department and they indicated that an engineering change was made, and they asked me to check to see if the problem is resolved. Good news: I was able to complete the Guided Setup process and get back to the point where I could attempt to download program data. And, my unit successfully completed a call and downloaded data. I'm now in a state where the on-screen display says it will take 4-8 hours to process the data before I'll be able to select programs to record. (Disclaimer: I got all this secondhand from my wife, who is at the controls; I'm currently at work :^) )

    Anyway, I'll report back tonight when I go home to confirm that the program data loaded successfully. Stay tuned...
     
  11. Jan 5, 2010 #751 of 779
    tujin

    tujin New Member

    8
    0
    Dec 19, 2009
    I'm happy to report that I'm back up and running with a full slate of program data and all my previously recorded programs. The only thing I lost in the process afaik was my Seasons Passes, which were cleared when I went through the Guided Setup process.

    While I wish this whole affair wouldn't have happened, I have to at least hand it to TiVo for finally following up and making this right. I can very much appreciate the challenge of maintaining compatibility with legacy technology, so I'm going to cut them some slack on this issue.

    I hope whatever TiVo did resolves the issue for the rest of you who have had the same problem.
     
  12. Jan 5, 2010 #752 of 779
    mpark

    mpark New Member

    7
    0
    Dec 26, 2009
    Seattle, WA
    I obeyed the message from TiVo and went through Guided Setup without a hitch. Everything appears to be working now. I have program guide data.
     
  13. Jan 5, 2010 #753 of 779
    DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    Thanks for the update guys! I just forced the daily call, and sure enough, the download process started (instead of the connect & immediate disconnect with the service unavailable message). It looks like all is well!

    Many thanks to TiVoJerry, the gang here for pushing the issue, and the team back in TiVo Engineering for getting this sorted out.

    Now I can rest easy again!

    :D

    --DotComCTO :up::up::up:
     
  14. Jan 6, 2010 #754 of 779
    mpark

    mpark New Member

    7
    0
    Dec 26, 2009
    Seattle, WA
    TiVo has apparently fixed the problem, which is great, wonderful, huzzah!—but for several weeks, their response was quite unsatisfactory and has left a bad taste in my mouth.
    I'd feel a whole lot better if the support reps acknowledged that "Service Unavailable" means there's a problem on their side, instead of blaming "digital phone lines" and advising me to upgrade to a new machine. I wonder how many people ditched their old machines.
    I was fortunate enough to find this forum, but I'm sure a lot of people didn't.

    Anyway, I'm very grateful for this forum, especially the folks in this thread.
     
  15. Jan 6, 2010 #755 of 779
    jrusso9

    jrusso9 New Member

    14
    0
    Dec 23, 2009
    I too am now fixed. Thanks to the people on this forum, our service was restored and an error fixed. I hope in the future TIVO listens to their customers, rather than blaming their customers for their problems. Also customer service representatives need to learn better skills in dealing with things they don't understand.

    Once again, thank you to everyone who kept the pressure on and made this a very well read thread.
     
  16. Jan 6, 2010 #756 of 779
    jrusso9

    jrusso9 New Member

    14
    0
    Dec 23, 2009
    :The problem was there was nothing wrong with my TIVO box, it was their service that was having a problem. I hope you understand the distinction.
     
  17. Jan 6, 2010 #757 of 779
    dbranco

    dbranco Member

    682
    1
    Nov 20, 2003
    I am so glad that the problem is fixed for you all! When I had the problem last year, I still remember my extreme frustration with TiVo. Thank goodness for TiVoJerry!
     
  18. Jan 8, 2010 #758 of 779
    DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    Just one quick update. As some others have experienced, I am getting a message from TiVo saying that I must repeat the guided setup. I will do that later tonight.

    That said, I don't understand why I'm getting that message. The TiVo is retrieving the proper channel guide info, and it works fine with my set-top box.

    Oh well. Here goes a lost 30 minute exercise...

    --DotComCTO
     
  19. Jan 8, 2010 #759 of 779
    nastymage

    nastymage New Member

    5
    0
    Dec 22, 2009
    Bellevue, WA
    I finally got my Series 1 to work after running Guided Setup, but I'm not happy with TiVo's response to the problem or the story they gave as to the cause.

    On January 5th, exactly one month after my TiVo box made it's last successful Daily Call, I got a new message on my TiVo box saying that my cable provider had made changes which made it necessary for me to have to run Guided Setup again. I don't see how my cable provider could have anything to do with the problem. My TiVo box dials into a TiVo-owned phone number, and downloads TiVo-created data from a TiVo-owned server.

    I think TiVo created the message to try and lay blame on my cable provider because TiVo didn't want to admit it was their fault. If the cable provider was going to change something, TiVo would have been one of the first to know about it, because they have to format the program data to download and work on their boxes.

    Anyway, I think TiVo really dropped the ball on this one and being without TiVo for a month and having to re-enter my Wishlists and Program Manager data was a real pain.

    It's a good thing I didn't believe those morons in tech support who told me I had to buy a new box ($399) and new lifetime service ($149). Thanks to all of you on this thread who gave me hope to know I wasn't alone with this irregularity.

    Ciao, Nastymage
     
  20. DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    Final update: I wanted to test whether that "repeat guided setup" message was a one-time message. So, I deleted all old messages and decided not to repeat the guided setup. By the second day, I got a new message asking me to repeat the guided setup.

    So, I ran through that and the process worked fine. The TiVo is working as it was prior to 12/6. Hopefully, we won't have to go through this again!

    Thanks again to all that helped! :up::up::up:

    --DotComCTO
     

Share This Page