I called TIVO support, and was very disappointed. I gave them this URL and it took 5 minutes for the guy to find it. He said he put it in the file. It was a very frustrating phone call. I gave them the basic facts and said there was a problem at their end. How could they deny it? They turned it around blamed my machine again for the 4th time and told me to write tivo support at tivo dot com. That is all they could do for me! I asked for another supervisor but they had none. With the same model, same symptoms, same area and same date.... how could they blame my tivo? They were not knowledgeable and they were unwilling to bring the issue forward. I suggest that we call them once a week and write them at the email about, and post about the problem on other tivo boards. I know I will do that this weekend. I tried to post about the problem on their facebook page, but they removed both posts, even though they were very respectful.