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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. Sep 8, 2009 #641 of 779
    10sguru

    10sguru New Member

    7
    0
    Nov 7, 2002
    Jerry, thanks for the reply. One update however. There does seem to be something wrong as even though the System Information reports that I have program guide data thru September 17 I have just now noticed that when viewing live tv it says no information available. I can make test calls all day long but the regular daily calls whether auto by the system or forced returns the failed known error message. Any thoughts? Thanks.
     
  2. Sep 8, 2009 #642 of 779
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Try a restart. Otherwise, start a new thread. I haven't had to troubleshoot Series1 software in a very long time.
     
  3. chaaarlie

    chaaarlie New Member

    10
    0
    Sep 27, 2009
    MD
    I also have a Philips Series 1, and it stopped making daily calls several years ago. I was (and remain) pretty sure the modem got fried, and ran out and bought a Series 2, which I don't regret. But I've been using the Series 1 as a dumb auxiliary recorder up until yesterday, when I made the mistake of starting Guided Setup. It didn't occur to me that an intelligent human would write a program that can irreversibly trap itself, but that's the fix I seem to be in -- can't get out of Guided Setup. Would the old "Pause 57" command work? And if I ever get my modem fixed, will I find out that TiVo has terminated my lifetime service due to non-use?

    And (this is embarrassing)... could somebody tell me how to do an original post? I've never been here before.
     
  4. bkc56

    bkc56 Designated Grunt

    759
    3
    Apr 29, 2001
    Santa Rosa,...
    I can't help with all your questions, but one cheaper option that fixing the internal modem is switching to an external one. When the internal modem on one of my Series 1's started to go bad (lots of call failures) I pulled out an old 56K modem I had stuffed away and set that up. I spend more time searching the forums for the right dial code for a modem than actually setting it all up. It's been working fine ever since, and it was a "free" fix since I already had the modem.
     
  5. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
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    Jul 26, 2005
    Alviso, CA
    While viewing one of the forums, there is an icon on the top left titled "new thread" if you want to start a completely new discussion. While within a thread you can either respond with a quotation, as bkc56 did here, by clicking the "quote" button or just hit the "post reply" button. You can even multiquote several people.

    Unfortunately once a unit has started guided setup, data is already erased. There is no backdoor command to escape guided setup. Our software is targeted to units that have active connections.

    Aside from an external modem (http://www.weaknees.com/tivo-modem-fix.php), there is also the option to add a network card to your series1 (http://9thtee.com/tivoupgrades.htm). Being a TiVo employee, I have to mention this as an unofficial support suggestion as both options are only available from third parties. The official recommendation is to contact the manufacturer for an exchange or repair. Please remember that there are risks and hazards present when opening up any consumer electronic device to modify it.
     
  6. Nov 4, 2009 #646 of 779
    spaceboytom

    spaceboytom Tivo Since 2001

    29
    0
    Jan 8, 2006
    Houston, TX
    I hope this helps some of you with Series 1 connection issues…

    Hardware:
    Sony SVR-2000 Series 1 (lifetime service, upgraded to 120GB)
    Turbonet Network Card

    This assumes you can telnet into your TiVo…

    Many months back I solved my daily call issue by telneting into my TiVo and deleting the /var/log/svclog.upload file and creating a directory of the same name. At the time, the sole purpose of the box was just to keep up the MSD for my two TiVo HD boxes, so all I needed was a regular daily call to keep the service active. Last month I decided to put it back to a good use and set it up for the kids to record their shows. I figured that while I was at it, I would set it up for digital cable using a converter box. So I picked up a new Motorola box from Comcast and went to work. I ran guided setup and initially everything seemed to go by the book. The setup call went through without a hitch and the IR blaster worked well on the first try. But when I got to the final call to download data, the TiVo would not even make the initial connection. So I backed up to the setup call and that completed again without any issues. I then tried the final call again, and it still would not connect. I was boggled to why one call would work and the other not. I wondered if it was similar to the connection issues earlier this year, except this time I was stuck in guided setup and couldn’t get out. So on a hunch, I telneted into the TiVo and deleted the /var/log/svclog.upload directory that I had created. I tried the final call again… and it connected on the first try! I watched as it set the clock and checked account status and I thought I had solved the problem. But it all stopped there. The connection timed out while downloading data and TiVo said the call was interrupted. I tried again and it was back to where it would not make the initial connection. I telneted in to the TiVo and deleted the new /var/log/svclog.upload file. Again I tried the final call and it connected, updated clock & status, but timed out during the download. So I knew I was on to something. I decided to monitor the /var/log/svclog.upload file during the calls in the guided setup by doing a series of ls -l commands in the /var/log directory. The file was a couple hundred blocks in size during each call & step, until it got to the download step during the final call. The file size then jumped up to over 2000 blocks. I figured that this large size for svclog.upload was what was hanging the call. So I deleted the large file and started the process again. When the final call connected and as it was checking account status, I created a /var/log/svclog.upload directory. This kept the larger /var/log/svclog.upload file from being created during the download step. The TiVo successfully downloaded data and I was able to finally able to complete guided setup. It seems that timing is crucial in this process as the connection step will fail in the final call if the /var/log/svclog.upload directory already exists, but the download step will fail if the directory is not created before download begins. Once guided setup is complete, you can leave the /var/log/svclog.upload directory in place and the daily calls will continue as expected.

    So it seems to me that the fundamental cause of the recent connection issues with the Series 1 TiVo is due to the larger size of the /var/log/svclog.upload file.

    SBT
     
  7. Nov 7, 2009 #647 of 779
    alex870

    alex870 New Member

    1
    0
    Nov 7, 2009
    I've made it all the way through setup without using a modem using spaceboytom's directory trick. (Thanks so much!)

    I recently changed my Fios router from the old Dlinks they used to give out to the actiontech. The subnet changed and broke turbonet to where tivo wouldn't join the network. To cut a long story short, I used instantcake to wipe the drive, gain telnet access and set a static IP. Then I hit the same problem everyone else is having here when trying to setup/download over turbonet. Here's the process I followed to get through setup and downloading:

    After wiping with instantcake and setting the static IP, I deleted all the log files and did a 'mkdir svclog.upload' in /var/log

    This got me through the initial call. Then for the second call, I deleted the svclog.upload (I also ended up rebooting tivo at this point, but can't say whether it's necessary) and let the 'dialing' start. I had a telnet session waiting with the command to make the svclog.upload directory again. Once it began setting the time, I fired the command and it successfully completed the download.

    /rant on

    It seems that the problem is tightly defined now, so really it's only a lack of interest that keeps Tivo from fixing turbonet at this point. Since they don't seem interested in the logfiles of an aging platform, why not have their website disregard the file upload and send back an acknowledge to allow things to work properly.

    I have a Motorola HD set-top box DVR from Verizon and it has always sucked. With the cablecard situation finally looking like it could be completely resolved (i.e. multi-channel card and on demand functionality), I'm excited at the prospect of dumping the STB for a DVR that wasn't programmed by retards (HDMI blanks out on the Motorola within days requiring a hard reboot!) and can store more than a pittance of HD programming hours. So I (for one) am watching closely to see what a 'lifetime' subscription really means to Tivo and this will weigh heavily on my future purchasing.

    /rant off

    Alex

    Series 1 Sony, 120GB (seagate 7200.7), TurboNet
     
  8. mwistrom

    mwistrom New Member

    1
    0
    Dec 11, 2009
    So, yeah, I've started having this problem now too.

    1. I am able to make a successful test connection via the phone and my broadband conncetion.

    2. I was able to connect via the phone earlier. 5 days ago?

    3. ALL attempts end with "Failed. Service unavailable."

    What do I do? Seriously, all of the info I can get does really apply. The only thing that I can think of is that it got really cold here (about 20 F) and that might have affected the phone lines, but the internet connection should work, no?

    Thanks,
    Mark
     
  9. jenn976

    jenn976 New Member

    1
    0
    Jan 31, 2006
    Above, the post from 12-13-2008:

    >"I had the same problem last month with my Tivo Series 1 and then it miraculously downloaded. I still don't know why it happened. Now, I'm having the same problem again, just as dbranco; Tivo has not had a successful download since last Saturday despite countless tries. It just keeps giving me a "Call Interrupted" failure after 15 to 20 minutes. Wish I knew what solved the problem last month because it might both of us!"

    describes exactly what I'm experiencing only exactly a year later. What was the solution?
     
  10. jeremyseattle

    jeremyseattle New Member

    2
    0
    Dec 16, 2009
    Well,

    Looks like the annual firewall change at Tivo HQ has messed things up again.

    My last, successfull, daily call was 11 days ago.

    Test calls work just fine.

    Spent an hour on the phone with tech support. They tried to convince me that the problem is due to "digital" phone lines. Then they said that because I had been running my modem on "digital" phone lines for so long, my modem is burned up. Then they tried to say that the HDD in my TiVo had been replaced and I was running unsupported software that caused the problem.....


    Anyway,

    TiVoJerry,

    Can you please jump in and take a look? I am in the Seattle area - area code 206.


    Thanks!

    -Jeremy
     
  11. monkeyfacedave

    monkeyfacedave New Member

    14
    0
    May 11, 2005
    I live in Seattle also and have had the same problem with my Sony SVR - 2000. Test call works fine and downloads new numbers from Tivo fine.

    But I am now out of Schedule data and when I make "daily call" it just keeps saying "Dialing. Phone in use." Then, "Call failed. Service Unavailable."

    This started happening about two weeks ago.

     
  12. jeremyseattle

    jeremyseattle New Member

    2
    0
    Dec 16, 2009
    I had a feeling it was a problem with my log files but I didn't have the terminal enabled so I told the tivo to delete all settings and prorgams. This worked for me.

    I really wish the tech support people at TiVo would have spent 10 minutes fixing the problem with my machine instead of spending an hour tryin to convince me that the modem was dead in my Tivo due to "digital" phone lines.

    -Jeremy
     
  13. DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    Well, now I get to add myself to the list of Series 1 owners with the "Failed. Service unavailable" message. I'm using an external modem, and that approach had been working flawlessly for quite some time. My last service download was 12/6/09 @ 4:32 AM. Since then, it seems I've been getting the dreaded message.

    Interestingly, like some other folks here, the external modem connects to the TiVo service just fine during test calls. The TiVo has no issue retrieving the list of dial-in numbers and setting the clock - all via dial-up. Unfortunately, it just won't download the guide data anymore! I've tried many of the tricks identified in this thread such as, changing the dial prefix, trying many different phone numbers, clearing the thumbs & prefs data (even though that option was turned off anyway), call booting the devices, etc. I have not tried connecting to the TiVo via telnet as I don't have that capability enabled (and I don't have a null modem cable handy either).

    The modem is fine, the TiVo is able to dial in, but a few moments after the TiVo/modem connect to the service for downloading data, the modem disconnects.

    TiVo has their list of things to try online, but none of that seems to work either. Any other suggestions?

    TiVoJerry, I sent you a PM asking whether you would be willing to help here. If so, I will send my TSN.

    Hope someone has some other suggestions.

    Thanks!

    :confused:

    --DotComCTO
     
  14. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Please send your TSN and contact info ASAP. I am going on vacation at the end of the day and won't be back in the office until January 12th. I'll be passing the information along to customer support and engineering for handling.
     
  15. DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    PM sent with TSN info.

    Thanks so much for the super fast response! It is very much appreciated.

    Have a great holiday and vacation...

    --DotComCTO
     
  16. monkeyfacedave

    monkeyfacedave New Member

    14
    0
    May 11, 2005
    Hi Jeremy,

    So your daily call works now? What were your symptoms before?
    I can make test calls also but not daily calls. It gets stuck on Dialing. Answering. Connecting. -- and then "Call Failed. Service Unavailable."

    Thanks,

    David
     
  17. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Are either one of you using the internal modem on your Series1?
     
  18. DotComCTO

    DotComCTO New Member

    13
    0
    Jan 6, 2006
    External modem here. The internal modem died quite some time ago.

    --DotComCTO
     
  19. monkeyfacedave

    monkeyfacedave New Member

    14
    0
    May 11, 2005
    I am using an internal modem.
     
  20. monkeyfacedave

    monkeyfacedave New Member

    14
    0
    May 11, 2005
    I forgot to mention that my Tivo is also running very SLOW when deleting programs and will pause when I page down through screens of the NOW PLAYING LIST if I go too fast. It runs normally when watching and navigation through shows.
     

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