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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. May 1, 2009 #621 of 779
    johnhartshorn

    johnhartshorn New Member

    5
    0
    Jan 3, 2008
    STL Metro East
    I just switched from dialup to turbonet today. I was able to successfully make a test call and make a normal call via IP. (WOW! this is fast now :) ).

    This was only a couple of days worth of guide data, but I had no problems at all.

    Turbonet (9thTee)
    Cisco Linksys WRT54S router
    CASS Communications cable
    (Motorola SB5101 SURFboard cable modem)

    Next up, to give the cable company the bad news I no longer need their VOIP phone service.


    John Hartshorn
    Phillips Series 1 HDR212 w/lifetime, unmodified other than TURBONet card added.
     
  2. May 2, 2009 #622 of 779
    spaceboytom

    spaceboytom Tivo Since 2001

    29
    0
    Jan 8, 2006
    Houston, TX
    Logging into my account today it looks like my MSD may have been dropped. :mad: I guess I'll call Monday and see what is up.

    SBT

    Sony Series 1
    TurboNet Card
    Netgear Router
    AT&T DSL
     
  3. May 3, 2009 #623 of 779
    spaceboytom

    spaceboytom Tivo Since 2001

    29
    0
    Jan 8, 2006
    Houston, TX
    OK, after almost 5 months since my last fully successful call, I telneted into my Tivo tonight and deleted the log files. Sure enough, my first attempt to call into Tivo worked! :D

    Also, confirmed with Tivo the my MSD is still in place. :D

    I hope they offer the lifetime service transfer again someday...
     
  4. vjquan

    vjquan New Member

    18
    0
    Feb 14, 2009
    TivoJerry,

    Is this a done deal? Are you guys still working on a permanent solution? Just wondering since it's been fairly quiet on this thread and my "Getting Account Status" still takes several minutes meaning that logging is still on. Mine has been working reliably. Will this be turned off?
     
  5. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    vjquan, logging has not been on for the phone-connected units like yours for awhile.
     
  6. vjquan

    vjquan New Member

    18
    0
    Feb 14, 2009
    Good to know... my mistake.
     
  7. QBiN

    QBiN New Member

    51
    0
    May 23, 2006
    From my latest look at the tcpdumps I recently took. It appears that three things are sent from the S1 to TiVo before you start downloading guide data:

    1) S1 uploads (HTTP POST) mlog.cgi - Looks like it contains system log information
    2) S1 uploads TCD411.cgi - This looks like it reports your TSN and your location information
    3) S1 uploads HServer.cgi - This looks like it contains TV viewing data

    If all this is successful, the Tivo reponds (in it response to the POST of HServer.cgi) with your account status, pointers for the TiVo to update it's time (via NTP), and all the links necessary to download guide data and any new software/data packages that needs to be downloaded.

    So far, I've seen that if the S1 is going to fall, it fails at Step1. It appears that during the upload of mlog.cgi, the S1 eventually stops seeing acknowledgments for previous packets from the TiVo service. The S1 will repeatedly retransmit the packets hoping to recover the session. After an extended period of silence from the TiVo service, the service will suddenly issue a "HTTP/1.1 500 Internal Server Error". This errors typically means the server encountered an error processing your data -- either it is a server software problem or the server couldn't parse your data (corrupted along the way or something similar).

    At this point, I still leave open the possibility that it could be either network or server/application issues on TiVo's side based on the data... but other possibilities may still be out there.
     
  8. jmiranda

    jmiranda New Member

    1
    0
    Feb 22, 2005
    I dont know if this will help anyone, about 1 month ago I was having issues with comcast so i messed with every setting trying to make my general internet stable.

    One setting i played with was MTU i reduced it to 700 to see if smaller packets would help my problem. Comcast eventuly fixed the problem on their end but i forgot to change the router back.

    I didnt notice till today that my Series 1 with Turbonet card had stopped downloaded data around the same time.

    I spent an 1 hour trying everything suggested in the forum. I was about to give up when i remembered the mtu settting was 700 and the intial packet was 1400. I set the router MTU back to 1500 and it works. I set the routrer MTU to 700 and it doesnt work.

    So if your ISP has MTU setting smaller 1500 you may have similiar issues.
     
  9. aljesk

    aljesk New Member

    5
    0
    Jun 18, 2009
    So, is it me or is there not a solution to this problem in obtaining guide data?

    My Series 1 has only ever had a HDD upgrade, and my tel con with the sky/tivo agent said that i needed to put the very small HDD back into service and see if that helps.

    Reluctent to do so as my larger HDD 160GB has a fair few programmes on it.

    If anyone has solved this, appreciate being pointed in right direction.

    Have tried Guided setup, the '58' remote key press/restart.

    All i want is some guide data:mad:

    Alex
     
  10. ggieseke

    ggieseke Active Member

    4,031
    12
    May 30, 2008
    Are you in the UK? If so, asking this question in the TiVo UK forum will probably get a lot more informative results.
     
  11. aljesk

    aljesk New Member

    5
    0
    Jun 18, 2009
    Just when I was about to put Tivo into a cardiac arrest :eek:

    received a new message with guide changes, rip sentana sports.

    Out of guide data, Tivo rebuilt the schedules to mid August

    AND


    a successful Daily Call!!!!

    Go Tivo!


    series 1, upgraded HDD160gb

    So series one owners have a little faith in Tivo mine pulled thru, in his own time, rather than when i wanted it to.:)
     
  12. dbranco

    dbranco Member

    682
    1
    Nov 20, 2003
    That's terrific! I don't think it's a coincidence that you recently posted to this thread saying that you still had problems, and then it 'suddenly' started working.
     
  13. 1138

    1138 New Member

    9
    0
    Jul 11, 2000
    Milpitas,...
    Took an old Sony Series 1 from my parents. And now, ever since I set it up at my condo (Comcast cable phone service) I can't get past the Downloading message. Grr.
     
  14. dorkydood

    dorkydood New Member

    1
    0
    Jul 13, 2007
    Philips Series 1, lifetime service, running instantcake and ptvupgrade with an airnet card.
    Has worked flawlessly for years, now i can make a successful test call, but no joy on daily call. I recently upgraded my home router, but am certain that the Series 1 did successfully call in for at least a week before the failures began. It appears that Tivo Support is no help with this. I have tried restarting the unit, changed the dial in number, and checked my router settings, all with the same result. I can see it on the network, i have a good signal in that area of the house.
    Please tell me there is hope.
    Thank You in advance for any help.
     
  15. gfhopkins

    gfhopkins New Member

    1
    0
    Aug 9, 2009
    Who'da thunk it?

    Philips Series 1 with lifetime service and a Turbonet card. All had worked fine until several weeks ago. It would run a test call OK, and would download lots of data only to fail after about 15 minutes, saying "call interrupted" and similar message that I forget at the moment.

    Then... Eureka! After ridiculous amounts of effort in numerous fruitless directions, I remembered that the router had been switched. Now, since I'm running on the wire, not on wireless, I had no reason to suspect it. I've never, ever seen ethernet work like this. It's almost like changing power cords had solved the problem.

    Anyway, I hooked up the old router and the Tivo grabbed program info on the first try, for the first time in weeks.

    Hope this helps someone!
     
  16. Sep 7, 2009 #636 of 779
    10sguru

    10sguru New Member

    7
    0
    Nov 7, 2002
    After reading all 22 pages of this post it is clear that I too have the dreaded Series 1 not downloading data issue. Last Friday I decided to upgrade my Series 1 unit with product lifetime service. In talking to the sales associate she indicated that as a current customer I qualified for the $100 hardware discount on the new HD DVR I wanted and also $100 discount for multiple box service with one caveat. I had not used my old Series 1 in quite a while as I had drifted to the dark side and had been using the local cable company's HD PVR box which I had become disappointed with thus the decision to upgrade my TiVo. Consequently it had been well over six months since my last successful call but I told her that it shouldn't be a problem as I should be able to hook the old Series 1 back up for service so I went ahead and pulled the trigger on the purchase. Now as it turns out I may in fact have a problem. It took forever to get the current Program Guide Data to successfully download but it did. However there still seems to be a problem with the service data download. I can make a successful test call (obviously since I was able to get new program guide data) but now when the unit tries to make a daily call it hangs at the downloading step with a last status note, which appears under the System Information screen, of failed. Unknown error. Below is exactly what it says under System Information.


    Manufacturer Brand: Philips
    Software Version: 3.0-01-1-000
    TiVo Service Number: xxx-xxxx-xxxx-xxxx
    TiVo Account Status: 5:product Lifetime Service
    Today’s Date: Monday, Sep 07, 2009
    Program Guide Data To: Thursday, Sep 17, 2009-09-07

    Phone Call:
    Last Successful: Monday, Sep 7 at 2:16 am
    Last Attempt: Monday, Sep 7 at 3:10 am
    Last Status: Failed. Unknown error.
    Next Scheduled: Monday, Sep 7 at 8:40 am
    Service Data Download:
    Last Successful: Monday, Dec 6 at 5:02 am
    Last Attempt: Wedenesday, May 11 at 4:35 am
    Last Status: Finished

    Under TiVo’s Suggestions in My Preferences I have a service message that says TiVo service interrupted. The TiVo Recorder has not made a successful daily call for more than 30 days. No TiVo Service Functionality will be available until the recorder makes a successful daily call, etc, etc.

    Clearly my issue seems to fall into the time frame where everyone else with Series 1 units began to have issues. A couple of notes. Although I hadn't used the unit for well over the six month rule it was powered on but it wasn't hooked up to a modem;I am using one of the Weaknees external modems as the internal one gave up the ghost several years ago. Notice that the time frame from the date of the last successful call which was December 6 to the date of the last attempt which was May 11 is basically six months. Is it possible that once I hit that six month interval the TiVo server removed me from their database? Also it appears there are two aspects of a successful daily call. One for Program Guide data and another for the Service Data download. I rather suspect that I just need to be added back to the server database due to my six month "violation". TiVo Jerry you seem to be the man with the plan. My TSN is referenced in the above System Information. Can you help? Thanks.

    Jim
     
  17. Sep 7, 2009 #637 of 779
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I am not at home right now. But IIRC the service data download error can be ignored. It was a procefure, since abandoned, that Tivo used to obtain program info over a broadcast/cable/satellite TV channel early in the morning. This data was piggybacked/embedded in the broadcasts that deliver program previews and other info.

    I would not be concerned about the service data downloads.

    However, the failed daily call is another matter. I wouldn't give up just yet. Since the guide has run dry, Tivo must download the entire guide to get caught up (which explains why it took forever). Has it ever finished indexing the data and made the guide available?

    I don't understand why repeated daily calls would hangup. Perhaps you should give it another day or two to see if this is a temporary glitch with the service.
     
  18. Sep 7, 2009 #638 of 779
    10sguru

    10sguru New Member

    7
    0
    Nov 7, 2002
    Alan, hey thanks for the note. I see you purchased a S1 the same time I did. At any rate yes it actually has downloaded the guide as I am good to Sep 17 refer to the last line of the first paragraph of my system information. The thing that concerns me is there is service message in Setup under TiVo's suggestions in my preferences that says TiVo service interrupted. The TiVo Recorder has not made a successful daily call for more than 30 days. No TiVo Service Functionality will be available until the recorder makes a successful daily call, etc, etc. when in reality I have made a successful daily call as evidenced by the Program Guide Data To: Thursday, Sep 17, 2009-09-07. I too am puzzled why subsequent daily calls are hanging up during download. Eventually I guess the TiVo server times out as the modem hangs up. I will just let the daily calls try to complete for now as at least I have guide data until September 17 and hopefully this shows up in my account now so I can get the $100 service discount on the new TiVo HD DVR for multiple units.
     
  19. Sep 7, 2009 #639 of 779
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    The message about running out of guide data was automatically generated when it ran out of data. Messages usually remain available for reading and re-reading even after they have been read. They may stick around for several weeks after being read. The fact that you have successfully downloaded fresh guide data will not delete the warning message. You may manually delete it or simply wait for it to scroll off the Tivo.

    Good Luck!
     
  20. Sep 8, 2009 #640 of 779
    TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    For the purposes of the upgrade program, your DVR just has to touch the service each six months, regardless of whether or not the connection succeeds on your side. A test connection would even suffice. I see plenty of recent activity on your unit, so you shouldn't have a problem transferring the service for the plan.

    As such, I strongly recommend you edit your original post and remove the TSN.
     

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