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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. TIVO_GUY_HERE

    TIVO_GUY_HERE I miss the ocean

    6,388
    2
    Jul 10, 2000
    Dallas Texas
    I've got 2 series 1 tuners that I do a force download every week ( they are not by phone jacks) for past few months, I've just come to the point where I have to force it about 6-7 times before it goes through. Last night, both downloaded on very 1st try. I was shocked.
     
  2. Brad516

    Brad516 New Member

    53
    0
    Apr 15, 2002
    Gaithersburg...

    I have no doubt all of this is true, Jerry. My problem is that this doesn't seem to have filtered down to tech support. I was specifically told, on my second call, that I'd had mine for a long time and maybe it was time to upgrade. The other suggestion was to just use some of my other, newer Tivos.

    That's not exactly how I'd try to convince customers the S1 platform is still viable.

    I have lifetime on a unit that's been working fine up until this point. I've been told maybe all of the dial in numbers I tried in the MD/DC area are dead but still have a modem tone and seem to pick up. Maybe it takes ten to twenty minutes for my S1 to figure out it hasn't actually connected to Tivo on these "dead" lines before giving up on the downloads. I was just given a phone number for Bloomington, IN. I asked for any number that was known to currently work. It dialed in as usual, connected as usual, said it was downloading for about twenty minutes (as usual) and then the call interrupted message.

    Is the problem that the modems no longer work with how the data is being sent? I've been repeatedly told that the only problem was that some phone numbers were no longer active. But I was also told that Tivo has no idea what those numbers are. I've tried all of the local numbers and some long distance ones too with the same results. Which makes those numbers picking up and apparently handshaking pretty odd.
     
  3. tzone

    tzone New Member

    16
    0
    Feb 28, 2002

    I don't believe that this has anything to do with the modem (as per your question above). This happens to me (and others) on turbonet cards and we frequently get the service unavailable or call interuppted message.

    /troy
     
  4. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    Jerry,

    I think I've figured out a way for this whole S1 issue to go away. TiVo can take my S1, give me a refurb S2 and transfer my lifetime sub. Problem solved. :)

    /troy
     
  5. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    My mother would absolutely do back flips if her Tivo (with TurboNet) was only frequently getting service unavailable. She has gotten 100% Service unavailable since December 2. That translates to a dumb VCR for almost 3 months.
     
  6. ParrtHd2

    ParrtHd2 ~~^~~ FinUp ~~^~~

    21
    0
    Sep 6, 2000
    Louisville,...
    I have the same problem. "Failed: Call Interrupted"
     
  7. nmiller855

    nmiller855 New Member

    5,400
    0
    Sep 26, 2000
    East of...
    dlee0708: If you mom hasn't had a single attempt go through since December 2, it sounds like a bigger issue than the rest of us have had. Possibly a bad modem?
     
  8. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    Bad Internal modem many years ago. Now has TurboNet which worked fine till Dec 2. I sent her a hub so I could capture packets and send to TivoJerry.

    Every single attempt goes like this

    1. Tivo sends connects to TivoInc.
    2. TivoInc responds.
    3. Tivo sends 63 byte packet to TivoInc in a HTTP POST packet (Seq 1).
    4. Tivo sends 1460 byte packet to TivoInc (Seq 64).
    5. TivoInc responds saying it got the first 63 byte packet.
    6. Tivo sends next 1460 byte packet to TivoInc (Seq 1524)
    7. No response from TivoInc
    8. Tivo resends the 1460 byte packet at step 4 (Seq 64)

    Step 8 repeats for like 3 minutes with no response from TivoInc.

    9. TivoInc sends Internal Server Error packet with Ack of 64 indicating it still has never gotten the 1st 1460 byte packet sent at step 4 (or resent at step 8 for 3 minutes).
    10. TivoInc sends FIN packet indicating to end the connection (still with ack indicating it is has received no packets other than the 1st 64 byte packet).
    11. Tivo responds that it got the FIN packet (Tivo does not respond with FIN ack because there are still outstanding packets TivoInc has not acknowledged)
    12. TivoInc sends RST packet (blow connection away no matter what).

    In short, the first large packet sent to TivoInc, the Tivo never sees an ack for it. This is why when people clear the logs on the Tivo they start connecting because no large packets are being sent from the Tivo to TivoInc.

    If you want to see the actual data I posted it in this thread on 02-15-2009, 10:15 AM CST.
     
  9. mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Not too sure what my problem is now; it may not even be related to the original one discussed in this thread. I had not paid much attention to the S1 as it had been working enough to keep me up to date but noticed a message today telling me I had 2 days worth of data left. I checked and the last call had failed with a no dial tone found error message. I tried calling numerous times with different settings and kept getting the same error. The line itself is fine but my box cannot seem to find it to dial out on.

    Has my modem gone out after all these years? Could the earlier problems with the other errors have been due to a modem getting ready to fail?
     
  10. badcrc

    badcrc Thread Killer

    166
    0
    Aug 21, 2000
    Bremerton WA
    Before throwing in the towel, I'd try try a test call at least 10 times. If that works, try a daily call until it goes through. Keep in mind that with the problem discussed in this thread, you may get the same error numerous times and that error may have nothing to do with the real issue. Also keep in mind that the longer your tivo hasn't received guide data, the larger your log files are and the more guide data you will have to download, so it may take you 20+ calls to get a successful download. I've also received the no dial tone error many times, along with phone is busy, service unavailable, call interrupted, etc. When one of my S1s ran out of data completely, it took me about a dozen attempts to finally get a successful download. If after trying 20-30 test calls you still can't dial out, maybe it is your modem, but because this problem can throw many errors at you I'd make absolutely sure before doing anything drastic with the tivo.
     
  11. Mar 1, 2009 #511 of 779
    Brad516

    Brad516 New Member

    53
    0
    Apr 15, 2002
    Gaithersburg...
    Since I have a second identical S1 (no mods) I haven't been using since I got an RCN DVR, I hooked it up to see if it would work. It didn't. I'm having the same problems with it that I have with my S1 with the original problem. This time with:

    1. A completely different Phillips S1
    2. A completely different landline (Verizon (non-FIOS) on the first one, RCN on the second. No DSL.

    The modem on the second S1 worked fine right up until we stopped using it.

    Suscribed to this thread so I'll know when I can use my Tivos again.
     
  12. Mar 1, 2009 #512 of 779
    murgatroyd

    murgatroyd Don't stop believin'

    25,395
    0
    Jan 5, 2002
    Berkeley CA
    Check your settings to detect dial tone and 'phone in use' -- turn them off and force a call, and see what happens.

    I'm still getting failures every few days, but if I force a couple of calls in a row, I can usually get through. I've changed phone numbers, too, in order to get a good connection.

    Jan
     
  13. Mar 1, 2009 #513 of 779
    ds1

    ds1 New Member

    1
    0
    Mar 1, 2009
    I have a series 1 (svr2000, modem connection) with the problem described in this thread. I've been lurking for some time in hopes that a solution would be found; this is the best one I've heard so far.
     
  14. Mar 1, 2009 #514 of 779
    series1lifer

    series1lifer New Member

    5
    0
    Feb 4, 2009
    All I know is that I have no luck getting thru with MTU=1492. Got thru today with MTU=800, although I had set the MTU last night to 800 and the nightly call failed. I'm on serial PPP connection.
     
  15. Mar 1, 2009 #515 of 779
    moonpiemonkey

    moonpiemonkey New Member

    4
    0
    Mar 1, 2009
    Thanks to all of those contributing to this thread. For the past 2 months I have been rebooting, checking phone lines, changing call in numbers, etc. I was going outta my mind with this. Just wanted to chime to add my name as another very frustrated TIVO Series 1 owner.
     
  16. Mar 1, 2009 #516 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Well I finally got past the no dial tone and line unavailable errors but for some reason it called in for a list of phone numbers without me asking for that and the call went through perfectly. It came back with, hell, at least 15, maybe 20 or more new choices. I have tried 6 so far and all have failed with the couldn't connect error.

    I don't think there were this many numbers back when we were all on dialup.

    Has TiVo switched their phone company for POP use?

    Edit so this does not sound like one of those silly "my TiVo reboots when my mother in law walks into the room" posts:

    I did not mean the box called in on its own for a list of numbers, rather that when I went to make a forced call it went to that screen with my area code on it to get a list of numbers. Why it did that I do not know.
     
  17. Mar 1, 2009 #517 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    The new number calls keep failing. I tried calling several of the numbers with my cell phone too and you get a fairly loud clicking/clacking mechanical noise for about 3 or 4 seconds before you hear the modem try to establish a connection.

    SWAG but I am guessing that mechanical noise somehow blocks the attempted connection?

    Will someone with technical knowledge see if you have new numbers too and then see if you get that noise that I really do not think should be there?

    Thanks.
     
  18. Mar 1, 2009 #518 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Just did a quick count and I cannot believe it but unless some of them are duplicates, I now have 37 local dialup choices.

    Not towns out in the middle of nowhere, but local numbers.

    So far none of them work, but...
     
  19. Mar 1, 2009 #519 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    I thought maybe the fact that I was dialing from a cell phone might somehow be causing that clicking sound, so I tried a couple of the new local numbers on the landline phone only to get a phone company recording telling me I had to dial a 1 or a 0 first to make the call.

    So the new local numbers are really long distance numbers despite having local exchanges?
     
  20. Mar 1, 2009 #520 of 779
    mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Well, I unplugged it and put it in the closet.

    I can honestly say I have never been more frustrated, baffled, and frankly disgusted with anything than I have with this.

    Do they still sell the dual tuner S2 for analog cable? My old 540 model S2 works fine via wireless so I guess that is the way to go.

    I wish all you guys the best and really hope TiVo gets this fixed for you soon but I personally cannot deal with this any longer.
     

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