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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. joeysmith

    joeysmith New Member

    95
    0
    Jan 9, 2002
    you need xon/xoff handshake - i've found you don't need a power cycle. don't think you need the "factory" password anymore with the current system versions.
     
  2. tpsmak

    tpsmak New Member

    5
    0
    Feb 8, 2009
    It looks like some people are starting to get their downloads from another forum :)
     
  3. tivolovr

    tivolovr Full-time lurker

    34
    0
    Feb 8, 2001
    Port...
    I want to thank Tivo Inc. and especially TivoJerry for working so long on this issue and not giving up.

    I seem to have experienced a "miraculous" recovery. For about a week now my phone calls go through fine. I have a pure phone only connection with a Phillips Series 1. We want to upgrade to a Series 3 but I got laid off and now it's on hold.

    The call would not go through sporadically since December (like others). I got the Service Unavailable or Call Interrupted messages. I would have to force the call several times and/or change phone numbers and then it would finally work. I babysat the TiVo for months.

    But now (and I'm sure just typing this is jinxing it!) it appears to be okay again. I last used a phone number for my neighbor city. But I've used all the local numbers and they sporadically worked and then didn't work. There is no pattern I can discern.

    TiVoJerry: I sent my TNS previously.

    Thanks again for caring about us early adopters!
     
  4. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    For the moment we should have enough to work with. If I need more snooping, I'll post a request. Thanks.
     
  5. EdgarSwank

    EdgarSwank New Member

    5
    0
    Jan 27, 2002
    California
    There are various references in this thread to "telnet" or "tty" into Tivo. Does this require a net connection, or can I do it with my POTS connection with internal modem? If there are instructions for this somewhere, how about a pointer?
     
  6. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    Here is a link I found. It looks pretty detailed.

    http://www.pineaus.com/HOWTO/Tivo-DSL-HOWTO.html

    I have upgraded my moms Tivo with a 2nd hard drive using similar type instructions and had no problems because the instructions were great. But I wouldn't call it a breeze, in my opinion its a pretty complicated process made easier by super detailed instructions.
     
  7. joeysmith

    joeysmith New Member

    95
    0
    Jan 9, 2002
    The S1 Tivo came with a serial cable (ministereo and db9) but it's the wrong gender for a PC and you need a null modem adapter to get it to work. I got a null modem F-F db9 adapter from monoprice.com ($3 shipped) like this: monoprice null modem . Then use hyperterminal as in the instructions from the post above. I found I didn't need to reboot to get into the Tivo this way.

    Telnet will need a net connection and you may or may not be able to do it depending on the image you have on your Tivo. I have an instantcake disk image and it had everything on it including Tivoweb, which was nice.
     
  8. pokegol

    pokegol New Member

    306
    0
    Feb 24, 2003
    Chicago
    My sisters SVR2000 started having this problem. Since I didn't have bash enabled on her TiVo, I pulled the drive, put it in a PC and booted with an old mfstools disk I used to use long ago. I mounted partition 9 and removed the /var/log/svclog.upload file, and recreated it as a directory. Unmounted partition 9, shut down the PC, put the drive back into the TiVo, started it up, and forced a connection. Worked first shot. So this hack seems to be a winner.
     
  9. series1lifer

    series1lifer New Member

    5
    0
    Feb 4, 2009
    I'm not sure what to make of my MTU tests. This morning it failed at 900. I lowered to 880 and Succeeded. The call was really short. I tried again 3 more times right away and failed each time (last three were Call Int, then two Service Unavail). Lowered to 800, Failed Service Unavail. Set back up to 1492 and tried various times during the day and all failed. Just tried it again tonight at 1492 and failed. Lowered to 900 and Succeeded. Try again at 900, Failed Call Int. Try again at 900 and again Fail Call Int. But both times did get "Downloading..." and saw a fair amount of packets.

    I have wireshark captures if anyone is interested.
     
  10. joeysmith

    joeysmith New Member

    95
    0
    Jan 9, 2002
    did a dialup test - failed service unavailable. tried to switch areacodes but downloading the list of numbers fails. problem seems to be the handshake with tivo servers since it dials ok, but connecting fails. finally switched back to turbonet - failed as expected but reboot cleared it up and first try got thru the download....
     
  11. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    Just another datapoint that is probably of no help (a very disappointing one for me, I was hoping this would at least do something different). I lowered the MTU on my mothers router on the internet side down to 616 (as low as it would go) and it made no difference at all. Tivo would send 1 small packet (responded to by Server) Tivo sends 2nd large packet and no response from the Server, Tivo kept resending the 2nd packet and this continued until finally the Server gave up and dropped the connection with the same FIN and RST packets.
     
  12. Monty

    Monty New Member

    6
    0
    Dec 5, 2001
    Flanders,NJ
    Jerry,
    You have my TSN from a while ago. No Magic yet.

    Monty
     
  13. dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Has this issue been fixed yet or is Tivo still working on it. Is the Series 1 dead?
     
  14. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    Definitely not fixed for my mothers (TurboNet) and I am sure others. My mothers Tivo has been a dumb VCR since middle of December. I assume they are working on it. A lot of Dialup users are getting more success, but have heard nothing from Tivo as far as what they have fixed if they have fixed anything.
     
  15. EdgarSwank

    EdgarSwank New Member

    5
    0
    Jan 27, 2002
    California
    And for a short time it was working fine. But now it's back to failing most of the time. A mix of "not answering," "Service unavailable," and "call interrupted." I've been manually starting daily updates all night, but haven't completed yet.
     
  16. urwathrtz

    urwathrtz Death Metal Dad

    577
    0
    Jan 18, 2008
    Upstate, NY
    I was using the Burbank number for a week or two with no problems. This past Sunday I checked to see if it was still OK. Nope, it wasn't. I got a TiVo message saying they updated the call in numbers and I switched to one of the new ones. Success!
     
  17. GBL

    GBL covert opiniative

    1,753
    7
    Apr 20, 2000
    Twin Cities, MN
    I am currently experiencing "Service Unavailable" errors on 2 dialup S1 boxes:
    5 days since last successful call (internal modem) on first,
    3 days since successful call (internal modem) on second.

    Successful calls (using network) on third.

    Errors are timeouts (after about 3 minutes) after post to mlog.cgi.
     
  18. joeysmith

    joeysmith New Member

    95
    0
    Jan 9, 2002
    i guess they stopped rebooting the servers or whatever it was that got things going again? my turbonet has not failed once, but i have fios and my route to the mothership seems to be fast and reliable....
     
  19. Brad516

    Brad516 Member

    53
    0
    Apr 15, 2002
    Gaithersburg...
    So S1's are dead unless or until Tivo does something?
     
  20. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Folks, the S1 platform is not dead....we're not doing anything deliberate to drive anyone away. So do me a favor and please stop saying that.

    We understand that not being able to connect does effectively keep you from using it properly. I have been getting daily updates on the investigation and the amount of effort being put into this issue is very high. Information that I've received from posts and individual messages have proven very helpful. The unit that a customer sent us is frequently referenced for testing purposes (it failed often at his home but is working more reliably when calling in from my desk, failures are less frequent). The list of TSNs I've been given have also been mapped differently to see what effect certain changes may have.

    While the symptoms may seem to be straightforward, they are in fact extremely complicated. Their intermittent and unpredictable nature keeps this from being resolved easily. Believe me when I say that this is a top priority and is receiving exhaustive attention. I will definitely post when it seems appropriate, but I figure that multiple "we're still looking" is not all that helpful. Lemme know if that's not the case.
     

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