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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    I added the 2nd hard drive a very long time ago and don't remember exactly what I did, but I am pretty sure I didn't have to add any drivers.

    I added the TurboNet card about 6 months ago and am positve I didn't have to do anything but install the card (didn't have to take the drive out). I believe I remember reading that drivers are already installed for the TurboNet card.

    But the next chance I can hook up with my mom I will see if I can get ftp access to it just in case I get lucky. Is there a login/password or just root and blank for password?
     
  2. bittmann

    bittmann Member

    68
    0
    Apr 19, 2005
    South...
    Login is bypassed. If you can telnet to the TiVo, you'll get a command prompt.

    BittMann
     
  3. tpsmak

    tpsmak New Member

    5
    0
    Feb 8, 2009
    So has anyone found a solution to this? I have a Series 1 and am having issues downloading data. Many times I am able to start the download and connect but it seems to drop the connection.
     
  4. pianoman

    pianoman :-|

    3,751
    0
    Jun 26, 2002
    Metairie, LA
    The temporary solution, if you have access, is to delete all log files in the /var/log directory. This doesn't fix the underlying problem, but it will allow you to make a successful call.
     
  5. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    Fixed that for you...

    /troy
     
  6. series1lifer

    series1lifer New Member

    5
    0
    Feb 4, 2009
    Hello good people. I had just converted the daily call to using the PPP over serial method several weeks ago in the midst of all these daily call failures. I have a Philips series 1 box.

    Should I be able to boot the diagnostic mode with the "factory" password to get a bash prompt and then clear out the /var/logs logs?

    I've removed the Local Connection and modem for the PPP setup in windows and fired up Hyperterm, but I can't seem to get any prompt or any type of communication when connected at 9600/8/1/N/ or 115000/8/1/N and power cycling the tivo.
     
  7. pianoman

    pianoman :-|

    3,751
    0
    Jun 26, 2002
    Metairie, LA
    Thanks for "fixing" it, but it works without fail for me and at least one other person. Have you had an experience to the contrary?
     
  8. WBragg

    WBragg New Member

    29
    0
    Jun 30, 2007
    Sanford, FL.
    Wow, is this still going on? I pitched my S1 in December due to this problem and moved to an HD. I never would have guessed that Tivo could drag it out this long. I thought it was clearly a server side issue based on a change that must have occurred on or about 12/2/08. Hard to believe it's almost March and this thread is still active.
     
  9. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    1,511
    0
    Jul 26, 2005
    Alviso, CA
    Just a quick note to touch base. I have erniebert's serial modem setup here and have been running tests. It failed multiple times and then decided to start cooperating by connecting twice in a row to get through GS.

    I've also encountered the issue personally at two customer homes using unmodified units connecting with the internal modem. Multiple attempts eventually got them through as well. We also have a turbonet card but the unit it's connected to hasn't failed to connect. Despite the fact that log deletions seem to work for some of you, a pattern has yet to emerge that tells us what the root cause is. Engineering continues to press the investigation and I am trying to help them in any way I can.

    For those of you who sent me your TSN and are connecting via a phone line (internal or external modem), are you still having the same problem (service unavailable, call interrupted)? If not, what have you changed? Did you change to a different number, change the dialing from 11 to 7 digits, did you have to resort to deleting logs, or did it just magically resolve itself? Feel free to post your reply or send me a PM. If you haven't sent me your TSN yet, PM me to add to my tracking doc and make sure to include the TSN in your message.

    We're not excluding the ethernet folks, it's just simpler for me to focus on phone patterns at this moment since we have even less control of the www.
     
  10. tpsmak

    tpsmak New Member

    5
    0
    Feb 8, 2009
    PLEASE JERRY! FIX THE MODEM CONNECTION!

    I MISS MY TIVO! I DON'T WANT TO END UP GETTING A COMCAST DVR!
     
  11. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    Yes, I have had an experience to the contrary. Removing the logs does not ALWAYS seem to fix the issue. My unit still requires multiple call attempts sometimes to make a successful connection (via turbonet). TiVoJerry's recent post even seems to elude to the fact that removing the logs does not work for everyone.

    /troy
     
  12. pianoman

    pianoman :-|

    3,751
    0
    Jun 26, 2002
    Metairie, LA
    Semantics, I know, but when you say "clearing the logs", do you mean deleting the files? What has worked for me is completely removing (deleting) all of the files in /var/log. They are recreated in short order by the TiVo, but the next call succeeds for me.
     
  13. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    Yes, you are correct. It does appear that my statement was ambiguous, but I did in fact mean clear as in remove (rm /var/log/*).

    /troy
     
  14. vjquan

    vjquan New Member

    18
    0
    Feb 14, 2009
    I am still having these problems. Internal or external modem, 11 or 7 digits, 19,200 or 38,400 baud speed, and different dial in numbers doesn't matter as they all eventually exhibit the same problems. It's just a try try and try again and one of them will eventually go through. Sometimes I cannot connect at all, while others will connect and fail to complete a download.

    I'm glad you're seeing these problems first hand; hopefully your engineering team will be able to resolve this fairly soon.
     
  15. tpsmak

    tpsmak New Member

    5
    0
    Feb 8, 2009
    How do you clear the logs? Do you have to connect it to a PC? I'm a total Nob on this stuff :(
     
  16. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    Jerry,

    So for those of us that are able to snoop turbonet traffic, should we continue to do so? Would those additional captures be of any benefit to the team looking into this issue? Is there anything else in particular that we should attempt to capture to assist?

    /troy
     
  17. tzone

    tzone New Member

    16
    0
    Feb 28, 2002
    In order to clear the logs, you would need telnet access to your unit. Telnet however is not something that is enabled by default so you would need to add that to your S1 first. It's not all that difficult to do, but if you're a Noob (your words), then it may not be something that you want to start with. If you're feeling like it's something that you want to try, then the instructions for adding telnetd can be found in this forum.

    /troy
     
  18. series1lifer

    series1lifer New Member

    5
    0
    Feb 4, 2009
    I had not had a successful daily call thru PPP over serial since Feb 9. Earlier today I tried setting the MTU on my router down to 1200 and I saw alot more packets flowing, but eventually got the Failed Service not available error. Then I tried 1300, 1400, 1500, 1460, 1492 -- all failed. So finally I decided to go really small and set it to 900, and the daily call completed. I'll run some more tests as I have time -- switching back and forth between 900 and 1492 -- probably not until Friday night.
     
  19. dbranco

    dbranco Member

    682
    1
    Nov 20, 2003
    Jerry, most recently my S1 has mostly been able to connect. I have noticed at least one or two Call Interrupted and Service Unavailable errors, but a subsequent forced call was able to go through. I have not changed a thing since sending you the TSN; it seemed to [mostly] magically resolve itself.
     
  20. KwanLee

    KwanLee New Member

    1
    0
    Feb 19, 2009
    Same here as with dbranco. Sent Jerry the TSN for my S1 last night, then tried once more to force calls to go through. The 5th try at 12:04 went through and finally have program data again. I hope this means the issue on the tivo end is resolved. We'll see if the next scheduled update makes it on its own.
     

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