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Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.
is this tivos way of saying fork out the moola and get a new box?
I have a tivo series 1. No matter if I use the turbonet card with Verizon Fios or the modem connection...it constantly fails. Last successful download was 12/3.
I actually jokingly suggested this during a service call last weekend. The agent seemed almost hurt by my saying it. I think that's a fairly good indicator it's definitely NOT an extortion attempt by TiVo.
Hah. My husband asked the same thing (to me) when we were discussing this situation.
Keith - when you call TiVo support what did they say about the problem? Do they even acknowledge something is wrong?
No, they can't (and won't) because of two reasons:
1. Networking on a Series 1 is officially unsupported. It's always been unsupported from the very beginning.
2. Most of the support agents don't know anything about a Series 1 TiVo. They've never worked with them.
My agent last weekend was so helpful as to get on their support chat and ask around, but noone knew anything about Series 1 networking that night.
So will it work if I use a phone number and dial in?
I think my modem is toast and that is what lead me to the turbo net install YEARS ago. but if the phone will work ill see about confirming that and waste more time on this.
It might. I mistakenly did a clear all and reset to attemp resolving the problem and got stuck in guided setup. My SVR-2000 will NOT do the initial data download via the network, so I was forced to connect the phone line. It took over ten attempts before it finally connected reliably enough to download the entire file. It seems modem/dialup lines in some areas of the country just aren't working as well as they did eight years ago.
I have a Series 1 with TurboNet. No issues yet with Fios and Actiontec router. Data through 12/28/08. We'll see, I guess.
I ran a couple of the test they point to, and it indicated that I was not behind a transparent proxy. But, I called my ISP today anyways, and they said I was not behind a proxy either.
However, in my research I found I have a Warped Clock, and this page suggests that TiVo needs port 123 to reset the clock on dial-up. My ISP did state that they are more than likely blocking that port and there is no way to open it up for me.
It seems like I should be able to run the 'touch' command and reset it, but I can't get an executable version for Series 1. Maybe it's possible to set up a proxy for port 123, but if I'm hanging on the 'Connecting...' message, I doubt that I'll even get as far as the clock synch.
Back to the drawing board for me.
We are using the phone number dial-in (not networking). Have tried at least 4 different numbers. On successive tries, the message alternates from "Service Unavailable" to "Downloading... then Failed: Call Interrupted"
It's definitely not the modem, because (after a half-dozen tries with the above alternating messages) the downloading does finally complete and the data gets loaded. I'm getting really sick of babysitting it, though!
Got the same problem. Here's details:
2 Ser 1's in the house--1 lifetime, 1 monthly
On Comcast digital, no HDTV (obviously...since S1)
Hasn't downloaded since Thanksgiving weekend.
Have a S2 in house too...networked, working fine.
Somebody's brain can figure this out...
Unfortunately, that brain is at TiVo, Inc. and they're keeping quiet on this one, so far.
I just had to point this out -
Join Date: Jul 2005
Must be a big deal for her to use her first and only post in a three year span on this!
And before 7 a.m. EST, too.
I never PM'ed TivoJerry about this because he's out of the office, but did PM TivoPony. I certainly hope someone at the Tivo mothership is following this. Everyone's Tivo sends their service logs back to Tivo, Inc. daily, so they absolutely have to know the number of active S1 subscribers with software 3.0.x. I really doubt they'd have intentionally installed something knowing it would cause problems for X number of active S1 users.
Had first successful download to S1 since Dec 10 this morning. My S1 connects via phone line.
Since Dec 10 until now, the scheduled daily calls had all failed as had attempts to make the daily call manually. Although the scheduled daily call failed last night, my first attempt to initiate the daily call this morning was successful.
Don't know yet if upcoming scheduled daily calls will work or if this was a fluke.
Well, I'm down to two days of program guide on my S1. Multiple forced daily calls via the phone line to no avail. Like most people, its only been problems since the beginning of December. I think I'll pull out the rabbit ear antenna out of the closet.
Well, I'm also down to my last 2 days of guide data. I connect via modem, and cannot connect. I keep trying to force it to make calls, but none go through.
Has anyone gotten anything useful from Tivo, or am I going to have to jettison this Series 1? I have a lifetime sub, so I'm peeved.
Unfortunately, we've heard exactly ZERO.
I use Time-Warner Cable analog service, so my standard-definition standalone TiVo (with lifetime service subscription) still has a few years of life left in it. Unfortunately, this download problem isn't helping that at all.
Everyone who is experiencing this issue needs to call TiVo support:
Live agent support available: Monday - Sunday
6:00 AM - 9:00 PM Pacific
Phone number: 877-367-8486
I wonder if the TCF moderators would consider merging these S1 download failure threads and making it a sticky?