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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. paNX2K&SE-R

    paNX2K&SE-R New Member

    Jan 16, 2007
    I was having the same problem with calls to our local access number failing at the connecting stage over and over. I redid the setup and tried using the 800# at the bottom of the list and it was able to then make a successful call right away.
  2. Rick Auricchio

    Rick Auricchio New Member

    Feb 6, 2002
    Cambria, CA
    Mine just succeeded on its own. Tues 1/13 02:22AM PST.

    But I've been seeing "call interrupted" or "service unavailable" periodically too.

    Series 1 HDR112
  3. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    Still no luck here. Whenever I check the last call attempt has failed. :(
  4. dbranco

    dbranco New Member

    Nov 20, 2003
    mec, have you tried forcing the call? Yesterday, it took A DOZEN attempts (nine "service unavailable" and two which got to "Downloading..." but ended in "Call Interrupted" before the final successful download completed the update.
  5. JayBird

    JayBird New Member

    Jan 25, 2003
    Gilbert, AZ
    We'd like to believe that people from TiVo read these forums and take note of every problem that crops up, but the truth is, they don't always catch them all. So if you are all waiting for someone at TiVo to discover this issue on this forum, you may be waiting for a long time for this problem to get fixed.

    Also it's obvious that, per people's experiences trying to get help with this issue through the regular customer support channels (as discussed in all of the various threads on this issue), that going that route is appears to be a dead end ("we've never heard of that problem... must be a problem with your TiVo...").

    Has anybody with this problem sent a PM to TiVoPony, TiVoJerry, and/or TiVoStephen about this issue? They all work for TiVo and tend to assist when problems are brought to their attention.

    My Series 1 has been decommissioned at this point, so this issue doesn't affect me, or I would be the one contacting these guys and making sure it gets dealt with properly.
  6. erniebert

    erniebert New Member

    Jan 14, 2009
    I just spoke with a tech who asked me to forward him all the message board links and websites that are reporting this issue.
    He was very nice, but also stated that he was unaware that there was a huge issue but would love more details and to see how widespread it is.
    Can you fine people give me a list of sites/boards reporting this issue and I will forward them to him in a email!! Hopefully he can get this escalated?!?!?!? Just report the sites in this thread and I will keep checking them!!

  7. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    Yep, see my earlier posts in this thread.
  8. dlee0708

    dlee0708 New Member

    Sep 20, 2002
    Lewisville, TX
    The only other one I found (and it has very few posts about this) is

    http://deal data base.com/forum/showthread.php?t=60316

    (take the spaces out of deal data base)

    The 3 threads on this forum is


    For sure EVERYONE who is having problems needs to call in and report a problem.
  9. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    The problem with that is that either:

    a) There is no communication whatsoever at TiVo and they really are not aware of the problems many are having.

    b) They are aware but are afraid to admit the problem exists. (Remember Apple's "exploding" laptop batteries from a few years back?)
  10. BobCamp1

    BobCamp1 Active Member

    May 15, 2002

    My Tivo is still 50-50. Last-second guide changes aren't guaranteed of getting downloaded in time.
  11. NowPlaying

    NowPlaying New Member

    Mar 7, 2002
    Menlo Park,...
    My Tivo completes about 33% of it's calls. Last nights call was successful but the previous two days calls failed.

    I had planned to give this Tivo to my in-laws but I can't until this problem is fixed. Why no answers from Tivo? Why just Series 1?
  12. TiVoJerry

    TiVoJerry 00-16 TiVo Employee

    Jul 26, 2005
    Alviso, CA
    Hello all,

    I apologize for not being able to post any updates before now, but travels have kept me and Bob away from most of the boards until recently. I can confirm that, while I'm not yet up to speed with the details, engineering has been aware of the issue and is actively investigating.

    I'm sorry to hear that some of you have been having problems for so long. I'll be sure to let you all know when I hear more.
  13. MauriAnne

    MauriAnne Mostly lurking

    Sep 20, 2002
    Thanks Jerry -- it's great to know that it's being worked !!
  14. MirclMax

    MirclMax Ancient Member

    Jul 12, 2000
    Yes, thank you Jerry :)
  15. ditch

    ditch Couch PoTiVo

    Jul 22, 2003
    K.C. North
  16. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...

    Thank you very much!:)
  17. JavaMadMan

    JavaMadMan New Member

    Dec 18, 2002
    Yesterday, I sent a link to this post to the VP of Software Engineering at TiVo. He promised to take a look at it and get the right people working on it.
  18. dlee0708

    dlee0708 New Member

    Sep 20, 2002
    Lewisville, TX
    Yeeeeeeeeeeeeeeeeeeeaaaaaaaaaa, one from me and one from my mom.

    Thanks TivoJerry, I was starting to lose faith.
  19. stefandaystrom

    stefandaystrom New Member

    May 23, 2004
    Los Angeles
    My theory:

    Simply because Series 1 downloads are much slower (and thus need much more time) than Series 2 (and later). (I think Series 2 got a faster modem.)

    That, in turn, is interacting with some sort of timeout problem at their end. Either the phones or the server or something is giving up after a certain number of minutes, perhaps mistakingly thinking that the connection is "hung".

    Maybe someone was trying to solve a problem with hung connections with Series 2 or later, though they would fix this way, and didn't realize it would backfire with Series 1's slow downloads? (It could also be more complex: It's possible that the communications protocol for Series 2 is different than Series 1, and what is normal communication for Series 1 may resemble a hung connection with Series 2.)

    Meanwhile, this implies a procedural problem: It sounds like the TiVo development team doesn't do "regression" testing of the simplest sort with Series 1 when they make a change to the daily call stuff!

    Finally, that implies a prioritization problem: It sounds like Series 1 has dropped off their radar as an "important" product to make sure any new change (at their end) is compatible with.
  20. ciper

    ciper New Member

    Nov 4, 2004
    Many S1 users have no phone line connected to the TiVo and instead use an internet connection

    I agree with this. It shouldn't take 2+ months to fix the issue :(

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