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Series 1 not downloading data

Discussion in 'TiVo Help Center' started by shototsu, Nov 11, 2008.

  1. Nov 11, 2008 #1 of 779
    shototsu

    shototsu New Member

    11
    0
    Mar 20, 2007
    I came home after being out of town and it seems that the last time my TiVo downloaded program data was on Oct 31st. The error shown was Failed - Call Interrupted. I checked the usual suspects - phone line good, no call waiting, tried manual call, tried calling with different phone number, etc. No go.

    Then I did a few other things. Unplugged TiVo and phone line. Tried above again. No go.

    Then I did what I regret most - tried going through Guided Setup. Have been stuck on the second call of Guided setup ever since.

    Called TiVo support. Tech said that TiVo is attempting to download software updates. Apparently my Series 1 is still at software version 3, should be at 9. Why would it be so far behind? If it's been making daily calls shouldn't it have been updating this whole time?

    Tech suggested I keep trying the second setup call because download will start where it left off. I'm on my seventh or eighth download attempt.

    Has anyone encountered this before? Are there any other Series 1 owners out there that fell this far behind on software versions?

    Thanks,
    Alicia
     
  2. Nov 11, 2008 #2 of 779
    GBL

    GBL covert opiniative

    1,740
    2
    Apr 20, 2000
    Twin Cities, MN
    Tech is wrong. Version 3.0 is most recent version for Series 1.

    So, first call in setup went through?
     
  3. Nov 11, 2008 #3 of 779
    shototsu

    shototsu New Member

    11
    0
    Mar 20, 2007
    Thanks! I was hoping that tech was just unfamiliar with Series 1 boxes and I really wasn't 6 versions behind.

    First call goes through fine. On the second call it goes through housekeeping, etc. connects, then starts downloading. I have phone in the house that shows me when the line is in use. (I reconnected the landline after it appeared that it was not the problem.) It looks like the call is being disconnected after about 3 minutes.
     
  4. Nov 11, 2008 #4 of 779
    GBL

    GBL covert opiniative

    1,740
    2
    Apr 20, 2000
    Twin Cities, MN
    I'd try a different phone number, if available.

    Your TiVo is fine; usually the modem gets fried (electrical storm, etc) and that's why the calls fail.
     
  5. Nov 11, 2008 #5 of 779
    shototsu

    shototsu New Member

    11
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    Mar 20, 2007
    I've tried 6 different numbers.

    Just got off the phone with tech support. This tech said that now that I am stuck in guided setup there is NOTHING they can do for me. I'd have to pay Phillips for support.

    Should I pull the drive and try to start fresh? This drive isn't very old. Is there any other way to start completely fresh other than pulling the drive?
     
  6. Nov 11, 2008 #6 of 779
    GBL

    GBL covert opiniative

    1,740
    2
    Apr 20, 2000
    Twin Cities, MN
  7. Nov 11, 2008 #7 of 779
    GBL

    GBL covert opiniative

    1,740
    2
    Apr 20, 2000
    Twin Cities, MN
    Re-imaging the drive will only help if you have an image with your current setup - otherwise you'll need to do guided setup, which is where you already are.
     
  8. Nov 11, 2008 #8 of 779
    shototsu

    shototsu New Member

    11
    0
    Mar 20, 2007
    Yup, those are all the numbers I'm getting when completing the first set up call. (Area code 512).

    If it were the modem wouldn't it not be able to complete the first set-up call?

    I'm probably going to end up pulling this drive and trying a fresh start. :(
     
  9. Nov 11, 2008 #9 of 779
    GBL

    GBL covert opiniative

    1,740
    2
    Apr 20, 2000
    Twin Cities, MN
  10. Nov 11, 2008 #10 of 779
    shototsu

    shototsu New Member

    11
    0
    Mar 20, 2007
  11. Dec 13, 2008 #11 of 779
    dbranco

    dbranco Member

    682
    1
    Nov 20, 2003
    I am having the exact same problem as the original poster (have a Tivo Series 1). TiVo has not had a successful download since last Sunday! I have tried three different numbers; they all complete the connection and start downloading, only to fail with "Call Interrupted" after about 15-20 minutes.

    I see GBL's post above, with a link to a TivoJerry posting, but didn't see anything applicable when I followed the link.

    Please help - this is frustrating!!

    Thanks,
    Deb
     
  12. Dec 13, 2008 #12 of 779
    samro

    samro New Member

    8
    0
    Nov 16, 2008
    I had the same problem last month with my Tivo Series 1 and then it miraculously downloaded. I still don't know why it happened. Now, I'm having the same problem again, just as dbranco; Tivo has not had a successful download since last Saturday despite countless tries. It just keeps giving me a "Call Interrupted" failure after 15 to 20 minutes. Wish I knew what solved the problem last month because it might both of us!
     
  13. Dec 13, 2008 #13 of 779
    WBragg

    WBragg New Member

    29
    0
    Jun 30, 2007
    Sanford, FL.
    I get basically the same issue but with a TurboNet card. Hopefully there is some resolution at the Tivo server side. My last d/l was 12/2.
     
  14. Dec 13, 2008 #14 of 779
    Five300s

    Five300s New Member

    1
    0
    Dec 26, 2006
    My mother is having the same issue that it stopped downloading after thanksgiving. She spent an hour on the phone with tech support and they said it was because she had a digital phone line and TIVO was expecting analog. That does not sound like a good answer to me, but I think we are going to switch to a wireless networked connection
     
  15. Dec 13, 2008 #15 of 779
    HotSlag

    HotSlag New Member

    14
    0
    May 29, 2002
    Omaha
    I'm having the same problems, and 12/2 was my last successful update as well. I keep seeing things like transparent proxy, but I haven't contacted my ISP yet to ask them (Qwest DSL), and I know I don't have one set up on my internal network.

    So, I am still looking for a solution. Does anyone have one?
     
  16. Dec 13, 2008 #16 of 779
    S Meade

    S Meade New Member

    4
    0
    Aug 18, 2006
    I am having the same problem. Since 12/2, out of the blue my Series 1 stand alone will call start downloading and then Failed - Call interupted after 10 minutes. I actually have an external modem because my internal modem was fried by a summer electrical storm years ago. Test calls work just fine. I have changed the call in number 4 times (Minneapolis 612 area code). Every time - dial tone, dailing heard, connection heard, verifies account, set clock, downloading then after 10 minutes Failed Call interupted. There are enough people this is happening to that it is not my machine. It is how the series 1 is accepting the download info. I have another Tivo (different Series) in the household that has not had a problem with the same dial in number.
     
  17. Dec 14, 2008 #17 of 779
    WBragg

    WBragg New Member

    29
    0
    Jun 30, 2007
    Sanford, FL.
    Yeah, it seems to be something with the Series 1 and the Tivo host. It matters not whether you are using the modem or are using a TurboNet (ethernet) card to go out over your broadband connection ... it's going to fail. I plugged a Tivo HD I have into the same port and it downloaded without issue.
     
  18. Dec 14, 2008 #18 of 779
    dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    There apparently is a way to get around this which I found on post #7 of the following link http://forums.oztivo.net/showthread.php?t=1119

    But the link in the post to http://minnie.tuhs.org/twiki/bin/view/Network/BypassTransparentProxyServer is busted. It does also say they have called their ISP to get the proxy removed for the Tivo Ip address from the proxy.
     
  19. Dec 14, 2008 #19 of 779
    tubular031

    tubular031 New Member

    28
    0
    Aug 18, 2003
    Texas
    I have this issue too. tivo hdr212 with a turbo net.
     
  20. Dec 14, 2008 #20 of 779
    MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000
    I'd like to add 2 more Series1's to this list of problems ..

    My mother had me come over to check out her S1 box saying it wasn't connecting.. It hangs on "connecting". I switched her to another number .. same problem .. left her with "Keep trying". Apparently one attempt finally went through.

    I figured her modem was dying as sad as it sounded ..

    But the next day I decided to take a look at my Series1 box .. and low and behold, its having trouble connecting in too.

    The paranoia in me wonders if someone is out to invalidate some lifetime-S1 boxes.. :(

    -MirclMax
     

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