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Series 1 download issues again

Discussion in 'TiVo Help Center' started by BobCamp1, Dec 21, 2013.

  1. BobCamp1

    BobCamp1 Active Member

    1,348
    10
    May 15, 2002
    It's that time of the year.

    My series 1 keeps dropping the daily call with "call interrupted". It happened on Dec. 14 & 15, then worked normally until the 19th. It gives a "call interrupted" about 10 seconds after the status swtiches to "downloading." Any other ancient Tivo owners (the Tivo is old, not the owner) having this issue?

    I'll try PPP over serial on Monday. It doesn't want to work with a USB to serial adapter. I tried Windows 7 and Virtual XP mode. I've got to borrow a Windows XP notebook PC with a genuine serial port from work.

    It's funny how this issue always happens at the end of the year. Unless it's just me this time and my Tivo is finally dying.
     
  2. vjquan

    vjquan New Member

    18
    0
    Feb 14, 2009
    I'm having the same problem - stopped updating a couple of days ago. I'm using a series 1 with turbonet. Test calls are fine, however, when making a call, it connects to retrieve account status, update clock, etc., but fails when downloading data. Message is Failed, call interrupted.

    I restarted the recorder and I got a message saying the dial in number I was using is no longer valid and to select another. When trying to retrieve dial in numbers, it fails there in the same way, so I can't even get that. I contacted Tivo and they said nothing has changed and there was nothing more they can do. They also said by opening the box to install turbonet, warranty is void and support is no longer obligated. They suggested I email WeaKnees, which I did.

    Response from WeaKnees:
    "I think this is a problem on TiVo's side. We have heard from multiple people with this problem."

    Hopefully Tivo will get enough calls to fix the problem. I hate to think that it's the end of life for this series 1.

    Any Tivo reps reading this? TivoJerry used to be pretty good with support here on the forums, but don't know if he's still around.
     
  3. Series1Ron

    Series1Ron New Member

    4
    0
    Dec 21, 2013
    Series 1 Lifetime; tried both landline and ooma/modem. tried internal modem and weeknees external modem.

    I'm experiencing the same recently.

    1st Daily test call works (dial>connecting>downloading>hanging up>done) - works

    2nd Connecting (preparing to call> dial>connecting> set clock> getting account status>done) - works

    3rd Downloading works for 15 seconds then "Fail. Call Interrupted"

    For landline from Series 1:
    1) using the telephone turned off call forwarding *73
    2) using the telephone turned off call waiting *70
    3) set tivo dial prefix to blank
    4) set tivo call waiting to blank
    5) set tivo detections to off

    For landline using weaknees external modem:
    1) using the telephone turned off call forwarding *73
    2) using the telephone turned off call waiting *70
    3) set tivo dial prefix to ,#319 (also tried ,#357 ,#334 ,#396)
    4) set tivo call waiting to blank
    5) set tivo detections to off

    I've also tried calling through Ooma (must have call waiting prefix: *99). Same results. However, I get more connection problems since family members are using the internet while I'm trying to download.

    I've unplugged tivo and let it reboot.

    This appears to have happened since the beginning of Tivo forums (2005).

    I've spent a day (while watching football) trying different parameters.

    I'm wondering if holiday gifts are being opened early and the lines are jammed?
     
  4. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Maybe TiVo is surreptitiously trying to get people to upgrade. ;)
     
  5. pianoman

    pianoman :-|

    3,751
    0
    Jun 26, 2002
    Metairie, LA
    I also experienced the same thing very recently - I had a drive crash on my Series 1, and after I rebuilt it, I was unable to get it to complete guided setup. It would fail with "Failed- Call Interrupted".

    I was eventually able to get through guided setup by using area code (000).
     
  6. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC
    Since this seems to happen every year around this time of year, you'd think that TiVo would have been able to figure out the cause by now, so I can't help but suspect that it's due to something someone is doing on purpose, like maybe a rolling suspension of telephone line leasing to save money until the first of the year.
     
  7. ashipkowski

    ashipkowski New Member

    15
    0
    Oct 7, 2008
    I, too, am seeing this with my SVR-2000; trying to get PPP over serial to work but am not having any success ("Failed. Service not answering." on the test screen, doing a lot of debugging, let's keep this thread focused on the failure mode.) I'm curious if anyone with an S1 who has jumped to PPP is having that work for them.
     
  8. unitron

    unitron Active Member

    16,390
    2
    Apr 28, 2006
    semi-coastal NC
    I think there's something on TiVo's end that, when it finds out it's talking to a Series 1, can't be bothered. The mystery is why it gets that way about this time every year.
     
  9. pianoman

    pianoman :-|

    3,751
    0
    Jun 26, 2002
    Metairie, LA
    Forgot to mention that my failure was with a Turbonet card, so it doesn't seem to be isolated to "phone line" calls. (The modem in this unit has been dead for years.)
     
  10. glen_a_stewart

    glen_a_stewart New Member

    5
    0
    Jan 30, 2010
    Same setup here. Some log info from /var/log/tcdebuglog

    Dec 24 00:30:13 (none) comm[141]: BackhaulRqst verify start
    Dec 24 00:30:13 (none) comm[141]: BackhaulRqst parseBody
    Dec 24 00:30:13 (none) comm[141]: XferRqst Verify() done: (#8 fopen=T fclose=T fverify=T feval=F fopenstatus=F verifystatus=F evalstatus=0x0 nread=1043 nwrite=128 nreaderr=0 nwriteerr=0)
    Dec 24 00:30:13 (none) comm[141]: NetAgent: drainGetPostQ: doXfer ok (enqueuing evalQ: BackHaul)
    Dec 24 00:30:13 (none) comm[141]: XferRqst XferRqstQ(eval) adding (#8 type=1 ipaddr=204.176.49.9 port=80 name=BackHaul dataname=thumbs log infile=/var/persist/thumbslog.log.gz.bfg outfile=)
    Dec 24 00:30:13 (none) comm[141]: NetAgent: Process: drainPostQ err 0
    Dec 24 00:30:13 (none) comm[141]: NetAgent: drainGetPostQ: starting doXfer(#6 type=1 ipaddr= port=8080 name=HttpGet dataname=/var/packages/AC-513-v23.slice infile= outfile=/var/packages/AC-513-v23.slice)
    Dec 24 00:30:13 (none) comm[141]: FileRqst opened output file /var/packages/AC-513-v23.slice
    Dec 24 00:30:13 (none) comm[141]: XferRqst Open() done: (#6 fopen=T fclose=F fverify=F feval=F fopenstatus=F verifystatus=F evalstatus=0x0 nread=0 nwrite=0 nreaderr=0 nwriteerr=0)
    Dec 24 00:30:13 (none) comm[141]: NetAgent: doXfer: tmk tcp socket failed 327685
    Dec 24 00:30:13 (none) comm[141]: NetAgent: Process: drainGetQ err 327685
    Dec 24 00:30:13 (none) comm[141]: NetAgent: flushing all queues
    Dec 24 00:30:13 (none) comm[141]: CallService: InCall: err 327685
    Dec 24 00:30:15 (none) comm[141]: CallService: EndCall returns 327685
    Dec 24 00:30:15 (none) comm[141]: CallService: EndCall: err 327685
    Dec 24 00:30:15 (none) comm[141]: commglobals fBackhaulCallM = 1, evalOK = 0
    Dec 24 00:30:15 (none) comm[141]: commglobals FBackhaulDone=F
    Dec 24 00:30:19 (none) aval_pp[141]: NukeOrphanedRecordings found 0 orphans
    Dec 24 00:30:19 (none) comm[141]: CallService: CleanupCall: Cleanup err 0


    From /var/log/tclient:


    Dec 24 00:30:07 (none) comm[141]: CallStatusReporter: Phase: Backhaul, Status In Progress
    Dec 24 00:30:07 (none) comm[141]: CallStatusReporter: sending message "ST|34"
    Dec 24 00:30:08 (none) comm[141]: CommUtil: connection to host 204.176.49.9, port 80, err 0x0
    Dec 24 00:30:08 (none) comm[141]: Uploading HTTP Header for BackHaul of thumbs log: POST /tivo-service/uploadFile.cgi?type=.45014.th_us.3-0&pp=.gz.bfg&fn=SPECIFY_TOKEN&mso=tivo&an=1&prv=1 HTTP/1.0^M Content-Length: 906^M ^M
    Dec 24 00:30:09 (none) comm[141]: read HTTP Header: HTTP/1.1 200 OK^M Date: Tue, 24 Dec 2013 00:30:09 GMT^M Server: Apache^M Connection: close^M Content-Type: text/plain
    Dec 24 00:30:13 (none) comm[141]: Status: ok
    Dec 24 00:30:13 (none) comm[141]: CallStatusReporter: Phase: Download, Status In Progress
    Dec 24 00:30:13 (none) comm[141]: CallStatusReporter: sending message "DL|38"
    Dec 24 00:30:13 (none) comm[141]: CommUtil: connection to host , port 8080, err 0x50005
    Dec 24 00:30:13 (none) comm[141]: tmk tcp connect failed, reason = Bad file descriptor
    Dec 24 00:30:13 (none) comm[141]: drainGetPostQ: doXfer failed err=327685 (0x50005)
    Dec 24 00:30:13 (none) comm[141]: CallService: NetAgent Process err 327685
    Dec 24 00:30:13 (none) comm[141]: CallService: NetAgent failed, status 0x50005
    Dec 24 00:30:13 (none) comm[141]: CallService: EndCall start


    ...and the last interesting log from /var/log/kernel


    Dec 24 00:29:50 (none) kernel: turbonet2: call log: attempting to connect (port 80)...
    Dec 24 00:29:50 (none) kernel: turbonet2: call log: connect succeeded (port 80)...
    Dec 24 00:29:50 (none) kernel: turbonet2: call log: POST /tivo-service/mlog.cgi HTTP/1.0
    Dec 24 00:29:50 (none) kernel: turbonet2: call log: HTTP/1.1 200 OK
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: attempting to connect (port 80)...
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: connect succeeded (port 80)...
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: POST /tivo-service/TCD411.cgi HTTP/1.0
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: HTTP/1.1 200 OK
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: attempting to connect (port 80)...
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: connect succeeded (port 80)...
    Dec 24 00:29:51 (none) kernel: turbonet2: call log: POST /tivo-service/HServer.cgi HTTP/1.0
    Dec 24 00:29:53 (none) kernel: turbonet2: call log: HTTP/1.1 200 OK
    Dec 24 00:30:01 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:01 (none) last message repeated 2 times
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:02 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:03 (none) kernel: turbonet2: call log: NTP request...
    Dec 24 00:30:04 (none) kernel: turbonet2: call log: NTP response.
    Dec 24 00:30:05 (none) last message repeated 2 times
    Dec 24 00:30:05 (none) kernel: turbonet2: call log: attempting to connect (port 80)...
    Dec 24 00:30:06 (none) kernel: turbonet2: call log: connect succeeded (port 80)...
    Dec 24 00:30:06 (none) kernel: turbonet2: call log: POST /keydist.cgi?CALLTYPE=1&UPGRADE=0 HTTP/1.0
    Dec 24 00:30:07 (none) kernel: turbonet2: call log: HTTP/1.1 200 OK
    Dec 24 00:30:07 (none) kernel: turbonet2: call log: attempting to connect (port 80)...
    Dec 24 00:30:08 (none) kernel: turbonet2: call log: connect succeeded (port 80)...
    Dec 24 00:30:08 (none) kernel: turbonet2: call log: POST /tivo-service/uploadFile.cgi?type=.45014.th_us.3-0&pp=.gz.bfg&fn=SPECIFY_TOKEN&mso=tivo&an=1&prv=1 HTTP/1.0
    Dec 24 00:30:09 (none) kernel: turbonet2: call log: HTTP/1.1 200 OK
    Dec 24 00:30:13 (none) kernel: tcp_keepalive: call keepopen(0x803739c0)
    Dec 24 00:30:13 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:30:22 (none) kernel: connect failed, reason = Connection timed out
    Dec 24 00:30:22 (none) kernel: Internal error #R
    Dec 24 00:30:22 (none) kernel: /gotomydvr/etc/rc.gotomydvr: .: filename argument required
    Dec 24 00:30:22 (none) kernel: .: usage: . filename
    Dec 24 00:30:22 (none) kernel: *** Empty KNOWN_HOST configuration ***
    Dec 24 00:30:38 (none) kernel: CodeFromNec(40bf12e0) is meaningless

    Dec 24 00:31:28 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:32:43 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:33:58 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:35:13 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:36:28 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:37:43 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)
    Dec 24 00:38:58 (none) kernel: tcp_keepalive: call keepopen(0x80e64a00)


    I can't advise on the exact cause, but hope these logs are informative to someone.
     
  11. JudyLew

    JudyLew New Member

    13
    0
    Dec 23, 2013
    Yikes, just joined TiVo community & no idea what I'm doing! I prepared a long sob story of trouble getting daily update. Let's see if THIS message posts successfully!
     
  12. JudyLew

    JudyLew New Member

    13
    0
    Dec 23, 2013
    Last successful daily update was Wed. morning 12/18/2013. I've had many "call interrupted" messages, an occasional "service not answering". Many reboots. Attempts to select another dial-in # fail with "call interrupted" message when trying to get list of available numbers. Test calls are successful. (???) About an hour ago, I contacted support chat. Agent said "no problem here" than admitted TiVo is "having an outage re telephone connections" Not able to say how long til trouble will B fixed. Agent's final advice was "Keep trying to connect and it will eventually go through". Grrrr!
     
  13. bobwojo

    bobwojo New Member

    14
    0
    Jan 8, 2011
    I have two Series1's with the same problem, have only 3 days of program data left....Will Be sending TIVO a note soon to see what they say...
     
  14. bobwojo

    bobwojo New Member

    14
    0
    Jan 8, 2011
    Same here, only 3 days data left...
     
  15. Jay_E

    Jay_E New Member

    1
    0
    Dec 24, 2013
    Florida
    Hi there,

    Got a message that the dial-in number is no longer valid.

    Yup, Have been getting the Connect failure message.
    Call this "Stage 1".

    OK.
    Then I go through the procedure to get the list of dial-in numbers...
    Tivo Central -> Message & Setup -> Recorder & Phone Setup ->
    Phone Connection -> Set Dial-in number.

    I enter 407

    Then get Connection failure.
    Call this "Stage 2".


    After several attemps I listened in on my phone.
    I modem did answer - not a "you dialled a disconnected number' message".

    So. Any suggestions on how to get a new,valid number.
    There *used* to be a URL under Tivo that listed the numbers.
    I can't find it.
    It probably was deleted?

    Suggestions??


    Jay
    (12/24/2013)

    PS
    Also tried to get numbers for area code 321 and 352.
    These attempts also failed.
     
  16. brendag4

    brendag4 New Member

    117
    0
    Apr 9, 2005
    Having the same problem.. gets to downloading then says failed call interrupted

    Read where someone said their problem was fixed by Clearing Program Data and To Do List. I did that, now I have no program data and it still won't connect to Tivo.

    I connect over cable internet. Turbocard.

    Tried to change the local phone number even though I didn't think that would have anything to do with my problem. It cannot complete the phone list call. It gets call interrupted when it is trying to connect. The test call works.

    Of course I also tried resetting and removing cable modem
     
  17. brendag4

    brendag4 New Member

    117
    0
    Apr 9, 2005
    I had this problem before. I found an old post of mine about it. It linked to a post I think by TivoJerry. He wanted certain info to go to the Engineers. His original post about what they needed is gone.

    I found my private response to TivoJerry about how I fixed the problem. It involves renaming the log file. Is there a way to clear the log without pulling the drive? I don't have easy access to an old desktop to even try this suggestion. I see log files listed on TivoWebPlus but I am afraid to delete them with no way to back them up.

    part of my old message to TivoJerry is below:

    Finally broke down and pulled the drive.

    I renamed the log directory, and was able to get out of Guided Setup with 2 calls.

    Other people have reported fixing call interrupted error this way, but state it eventually comes back.
     
  18. ggieseke

    ggieseke Active Member

    4,031
    12
    May 30, 2008
    I finally retired the last of my S1s, but in previous years the only real solution was to force a daily call over & over until it completes. As long as you don't do a test connection the data it gets on each call is cumulative and it will eventually get the full download.

    One time it took over 20 tries. :eek:
     
  19. JudyLew

    JudyLew New Member

    13
    0
    Dec 23, 2013
    Jeekers, U folks! Glad to see it's not just me! BUT if we all keep contacting TiVo support people, maybe they will fix. I truly believe the problem is on TiVo end and, not with our old dear machines. Last nite I saw another post suggesting that maybe TiVo is trying 2 force us to ask Santa for a Roamio or some such. LOL
     
  20. brendag4

    brendag4 New Member

    117
    0
    Apr 9, 2005
    I left it on the Phone Connection screen. I tried over 30 times. I don't know if you had any guide data when it took you 20 tries. I have no guide data.

    Before I did this, I renamed /var/log. (The log dir got renamed not the /var of course.) I don't know if there are logs in more than one location. Did not work. (updated to my previous post)
     

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