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SDV Tuning Adapter-Time Warner

Discussion in 'TiVo Series3 HDTV DVRs' started by jsshattuck, Oct 17, 2008.

  1. Oct 17, 2008 #1 of 759
    jsshattuck

    jsshattuck New Member

    29
    0
    Mar 19, 2003
    Charlotte, NC
    I filled out a SDV Tuning Adapter order form on the Time Warner Website, and received the following reply:

    October 16, 2008

    Thank you for your request for the SDV Tuning Adapter. Your Pre-Order has been received. At this time the Tuning Adapter is not available to the public but is currently undergoing testing to ensure the highest level of customer satisfaction upon release; which we will begin deployments later this year. We do not have a specific release date for your area, but once the Tuning Adapter becomes available a service representative will contact you to schedule the installation.

    Thank you,

    D. Jacobs
    Corporate Tuning Adapter Desk
    Time Warner Cable
     
  2. Oct 17, 2008 #2 of 759
    milo99

    milo99 Well-Known Member

    4,192
    49
    Oct 14, 2002
    McLean, VA
    at least they know what the heck it is and even have a department apparently, dealing with it. Cox doesn't even seem to understand what in the F it is.
     
  3. Oct 17, 2008 #3 of 759
    Jimbo713

    Jimbo713 CreaTiVoty!

    401
    0
    Dec 25, 2001
    Richmond, VA
    I got the same letter. Patience (fingers tapping)
     
  4. Oct 17, 2008 #4 of 759
    jsshattuck

    jsshattuck New Member

    29
    0
    Mar 19, 2003
    Charlotte, NC
    Time Warner Charlotte even has techs that actually know what an HD TiVo is. Everytime they add SDV channels the CableCards in a TiVo go nuts. It happened to several Charlotte people with TiVo's lst wek and although it took 2 days, they solved the problem even though a part of the problem was a TiVo software issue.

    I just hope when the Tuning Adapter is available, they will let me dod the install. I've trained too many installers about CableCards and their issues.

    Waiting .....................
     
  5. Oct 17, 2008 #5 of 759
    ncbagwell

    ncbagwell New Member

    115
    0
    Feb 15, 2005
    Cary, NC
    Can you post a link to the TWC website where I can fill out a request for the Tuning Adapter? I now it was on another thread for a different market but I can't find it. Thanks.
     
  6. Oct 17, 2008 #6 of 759
    socrplyr

    socrplyr Active Member

    1,080
    2
    Jul 19, 2006
    http://www.timewarnercable.com/Corporate/Products/DigitalCable/sdv/default.html

    Edit: Note that if they don't have the page set up for your area yet, it just flips you to your local division's webpage. So sometimes it isn't so useful. The divisions that have the page up seem to mostly have it in the same place. For example www.timewarnercable.com/"division name"/products/cable/sdv/default.html.
    Josh
     
  7. Oct 17, 2008 #7 of 759
    ncbagwell

    ncbagwell New Member

    115
    0
    Feb 15, 2005
    Cary, NC
    Thanks. It looks like they don't have it set up yet for the Raleigh, NC market. I'll try back in a week or so.
     
  8. Oct 17, 2008 #8 of 759
    rv65

    rv65 New Member

    92
    0
    Aug 30, 2008
    Actually TWC will require a truck roll but Comcast in their SDV areas aren't requiring one. It's probably for verification purposes for some reason. It's to prevent people who don't have cable card equipped tivo's get them. It's very easy to install. Just unplug your coax from the tivo and plug it into the cable in on the resolver, then plug in a coax cable from Cable out to the cable input. Finally just plug in a USB port and reboot the tivo. Then it should be ready. May have to complete guided setup again.
     
  9. Oct 17, 2008 #9 of 759
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Thanks for the link.
    Time Warner in Torrance, CA has the form.
     
  10. Oct 18, 2008 #10 of 759
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    What was the tivo software issue? Don't think I saw anything about that.
     
  11. Oct 18, 2008 #11 of 759
    jacksonian

    jacksonian New Member

    252
    0
    Nov 3, 2003
    North Carolina
    I'm just up the road in Greensboro, NC. We had SDV long before Charlotte, but there's no mention of SDV on our local TWC website and no mention of a tuning adapter. I'm in contact with a higher-up at our local office, and he told me 8/26 that tests of the tuning adapter were set to begin "shortly" and pending successful results they would roll them out in the next few months.

    I've emailed him again to ask for an update and also to ask them to add the SDV/Tuning Adapter info to our local page.
     
  12. Oct 19, 2008 #12 of 759
    alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    The page isn't up for new england.

    I did get a letter last month from time warner. They did say they were looking at offering the box/dongle for free.
     
  13. Oct 20, 2008 #13 of 759
    BL

    BL New Member

    135
    0
    Oct 15, 1999
    Falmouth, Maine
  14. Oct 20, 2008 #14 of 759
  15. Oct 20, 2008 #15 of 759
    rockonword

    rockonword New Member

    7
    0
    Oct 20, 2008
    Like jacksonian I am in the Greensboro area. I contacted tech support to get an ETA for the tuning adapters and they told me they didn't know and to contact sales. I did, and they had no clue and told me to contact tech support. I'm glad someone over there knows what the adapters are.
     
  16. Oct 20, 2008 #16 of 759
    allietx

    allietx New Member

    46
    0
    Oct 5, 2003
    Austin, TX
    Update for TWC Austin/Central Texas folks:

    We had a technician here on Thursday who reported that the tuning adapter beta testing is starting in Austin... he thought it would be 20 people. He reported that he got an email about it "last week". We later called the Retention Team regarding a problem with our price lock following the tech visit, and that person also was familiar with the beta testing email, said we were the 2nd people he had spoken with that day about it, and took our name and contact info and promised to call us back if he finds out how to get into the beta testing...

    Anyone else in Austin have any rumors to share? This would be exciting if true! I would love for some TCFers to be among the beta testers!

    -NewAllie
     
  17. Oct 20, 2008 #17 of 759
    Hawkeye22

    Hawkeye22 New Member

    68
    0
    Aug 8, 2007
    I have TW-NorthEast Ohio, although I live in Sharpsville, PA. TWC bought out Adelphia in our area a few years ago. They don't have a link or info for the adapter on their web site, but I did write them and got this reply.

    Dear Tony,

    Thank you for contacting Time Warner Cable support. We always appreciate
    the opportunity to respond to our customers.

    I understand you want updates on tuning having tuning resolvers
    available.

    At this time these devices are not available. While there is testing of
    similar devices in some areas of Time Warner Cable, we do not have a
    time table for this to be released. We will be happy to let all of our
    customers know once this is ready for our customers.

    We value you as a customer. If you have any further questions or
    concerns, please feel free to E-mail us again or contact our Live Chat
    at the following link:
    http://www.timewarnercable.com/CustomerService/chat/chat.ashx

    Customer service is available 24x7.

    If you have any further questions or concerns, please feel free to
    E-mail us again or contact our Live Chat at the following link:
    http://www.timewarnercable.com/CustomerService/chat/chat.ashx

    Sincerely,
    James

    Time Warner Cable Online Customer Service
     
  18. Oct 20, 2008 #18 of 759
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
    0
    Jan 2, 2004
    hey, thanks for the online chat link.
    I have a mischievious thought to contact them and ask for help because my roadrunner broadband is down :p
     
  19. Oct 21, 2008 #19 of 759
    Blahman

    Blahman New Member

    62
    0
    Mar 3, 2002
    Cablevision/Optimum is no better. I called asking about it and they thought I wanted a digital tuner for the transition from analog broadcasting to digital.
     
  20. Oct 21, 2008 #20 of 759
    jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    Same area. I called a couple of weeks ago to ask and the phone rep didn't even have a clue what SDV was. After trying to explain it to her and her putting me on hold to ask someone else what I was talking about 3 times, I finally gave up and said "Thank you anyway."

    I sent an email to them today as Greensboro doesn't have that SDV page set up yet.
     

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