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SDV FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by bdraw, Jul 3, 2007.

  1. Sep 2, 2010 #2361 of 2401
    mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    Have you noticed that you're posting in the SDV FAQ thread, where we've been discussing the technology and its effect on TiVo for the past three years?

    Try to read a bit of a thread before posting. The first posts of threads whose name end in FAQ generally have a large amount of information about the topic.
     
  2. au_en_bear

    au_en_bear Member

    59
    0
    Nov 11, 2003
    southeast
    I have been through several months of pain trying to get my Tivo HD with SA tuning adapter working properly. I have finally managed to get to a point where all but two channels work. The two that do not work show the "this channel not available...please press select to try and tune again" message. I have had a contractor installer here about 4 times for just those two channels and still no luck. They have changed the cable card twice and the tuning adapter once. The interesting part is that I have a SA cable set top box sitting beside my tivo that I use when I just want to channel surf. The two "bad" channels work fine on the SA set top box. Does anyone have any ideas of what magic words I could use to get the idiots that the tech calls at the dispatch office to send the right hit or message or EMM or whatever to get the two "bad" channels to be tuned by the tivo/ta?

    Thanks,

    auenbear
     
  3. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    How about, "I guess I'll have to switch to AT&T--thanks for trying. Could you connect this call to the right department for disconnection, please?" :D.
     
  4. au_en_bear

    au_en_bear Member

    59
    0
    Nov 11, 2003
    southeast
    Believe me, I have thought about it. If AT&T U-verse worked with Tivo I would be gone in about 6 nanoseconds. :)
     
  5. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    I didn't say that it would be a threat that you'd follow through on... :D
     
  6. Stuxnet

    Stuxnet Alien Infidel

    356
    0
    Feb 8, 2011
    When I lost an SDV channel I called in and they "hit" my cable card (reauthorized). Within 5 minutes the channel returned. YMMV.
     
  7. JimWall

    JimWall New Member

    92
    0
    Oct 19, 2002
    Most likely they not entered the billing information properly. This is part of the Hit they do to the tuning adapter. There is the remote chance the signal is too weak for TIVO but I would think the service guy would have checked the two channels signal strength.
     
  8. au_en_bear

    au_en_bear Member

    59
    0
    Nov 11, 2003
    southeast
    I have had the problem with the missing two channels for about 4 weeks. This morning they both just appeared. Spooky....you post a problem and the Tuning Adapter Fairy just stops by during the night and makes things right. :)

    Thanks for the reply's!!!
     
  9. Oct 6, 2011 #2369 of 2401
    kevin120

    kevin120 New Member

    47
    0
    Mar 15, 2008
    TWC in my area just switched about 140 or so SD channels to SDV and this not including the 106 we already had on SDV. In doing so they added 8 new SDV QAMs for a total of 24 SDV QAMs total in my service group:up:

    I guess being on a 860MHz system has its benefits

    we now have SDV on these frequencies:
    687MHz
    693MHz
    699MHz
    705MHz
    711MHz
    717MHz
    723MHz
    729MHz
    735MHz
    741MHz
    747MHz
    753MHz
    759MHz
    765MHz
    771MHz
    777MHz
    819MHz
    825MHz
    831MHz
    837MHz
    843MHz
    849MHz
    855MHz
    861MHz

    this on a motorola system that has the MTR700s.
     
  10. Oct 6, 2011 #2370 of 2401
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    And your area is?
     
  11. Oct 6, 2011 #2371 of 2401
    lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    'Not so hard, really.

    The policy is up to each individual provider. Currently, any number of TAs are free on Time Warner Cable systems. Whether there is a limit, I don't know, but I have three, all provided for no extra cost. They could decide to start charging for them tomorrow.
     
  12. Oct 7, 2011 #2372 of 2401
    kevin120

    kevin120 New Member

    47
    0
    Mar 15, 2008
    TWC North Texas (Dallas Metro)
     
  13. Oct 8, 2011 #2373 of 2401
    dlfl

    dlfl Cranky old novice

    6,998
    18
    Jul 6, 2006
    Near...
    Wish people would put their location in their profiles! (So it shows on every post) ;)
     
  14. Oct 8, 2011 #2374 of 2401
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Absolutely. How are we supposed to know which prejudices and stereotypes to let come into play without that information?


    :D
     
  15. LoREvanescence

    LoREvanescence Always Autocorrected

    5,240
    5
    Jun 19, 2007
    Salem, MA
    What a nightmare to get a tuning adapter

    This past week I got a letter in the mail stating that cox will be rolling out SDV on November 7th in in my area. And that I can call to request a tuning adapter to be mailed to me or for pick up at a cox retail location.

    So I call, and get an automatic phone system asking me how may I help you. so I ask: "I would like to request a turning adapter" and it responds with "It sounds like the clock on your cable box is incorrect, is that correct?"

    I hit zero a bunch of times and finally I get a person. Who then transfers me to tech support, who then transfers me to sales, who then transfers me back to tech, then I got transferred back to sales. who then transferred me back to tech. So finally I get a guy who knows about tuning adapters, but he tells me I have to talk to sales, they tech can't mail them out or have them available for pick up, so he finally gets me someone.

    Talking to this person, I get placed on hold for a couple minutes, then he comes back with we have a promotion, if I swap out my cable cards for a cable box they will only charge me $1.99 a month for the cable box. I tell him no chance, I want to keep my tivo. I get placed on hold for 5 minutes, then he comes back with they will have a truck roll between 10:30 and 12:30 tomorrow with a $50 truck roll fee and wanted to know if I was going to be available / home.

    I argued that the letter states that I can have one mailed to me or can pick one up. He had me hold again while he looked into how to do self installs. It took them 15 minutes to figure out how and get one UPS'ed to me.

    I was on the phone for 55 minutes and 35 seconds to get a turning adapter...

    Does tivo have any email address to report how difficult it is to get one of these from the cable companies?
     
  16. CuriousMark

    CuriousMark Forum Denizen

    2,606
    0
    Jan 13, 2005
    SoCal
    Not to my knowledge.

    This sounds exactly like the kind of thing you should report to the FCC at http://www.fcc.gov/complaints.

    Your cable company is supposed to ensure you have access to all linear channels. Cable operators must ensure that subscribers can use their retail device to access all of the linear channels that comprise the cable package to which you subscribe.

    Offering you a switch to their cable box sounds like a violation to me. They are supposed to know about this and getting an SDV adapter should be no more difficult than getting their own cable box.
     
  17. dlfl

    dlfl Cranky old novice

    6,998
    18
    Jul 6, 2006
    Near...
    You think maybe customers who use tuning adapters (mostly TiVo users) aren't really important to them? ;) They comprise less than 1% of digital cable users. And you came close to paying $50 for something that should be free.
    I and many others do this. We can always hope it will make a difference, although I'm pretty doubtful about it. CableCARD and Tuning Adapters have already been recognized as failures by the FCC and they're trying to foster new approaches.
     
  18. acomenzo

    acomenzo New Member

    12
    0
    Mar 31, 2003
    Williamsburg...
    Hi, I need some quick help.

    I recently discovered (Cox never told me) that the reason I'm not receiving all the channels I paid for is that I require an SDV. They just provided me with two Motorola MTR700 units to install for the two cable cards in my TiVo.

    My question is - do I really need two? If this box is serving channel info via USB, will it accept requests from both cards (in a single TiVo box)? I'd really like to avoid using a coax splitter to feed these two SDV boxes if I can avoid it - any ideas? Thanks!
     
  19. rhain

    rhain Member

    160
    0
    Nov 3, 2004
    Escondido, CA
    Short story: You only need ONE TUNING ADAPTOR.
    I finally called COX San Diego because I was not getting some HBO / STARZ / ENCORE channels. They sent a tech to my house to assess the situation. Luckily, I got a good one and he spent more than his allotted time trying to figure out what the problem was. His first guess was the cable card were not working correctly and he was trying to get a couple of them from a co-worker but he was too far away. He said he would drive and get them and come back and install them (it was 5:00 pm) or he said he would come back in the morning (first call). I told him it was not worth it to come back that night and it was fine to come back the next day.

    Well, when he came back the next day he told me he was talking to a couple of co-workers and they determined that the channels I was missing were on SDV as of several months ago. I knew I was not getting these channels that long ago but I chose not to worry about it. The bummer here was the phone representative could not tell me that the channels I were not getting were on SDV.

    When he showed up he had the tuning adaptor and hooked it up. It did not work at first and he called a co-worker who told him he needed two tuning adaptors. I gently told him I did not think that was the case because I was on Tivo's WEB site checking out how to hook up a tuning adaptor to a Series-3 Tivo. He called somebody else and they said he would need TWO TUNING ADAPTORS. Again, I gently told him I did not think that was the case and suggested we re-boot the tuning adaptor.

    After the final reboot of the Tuning Adaptor, the Tivo saw the Tuning Adaptor and after a few menu selections I was up and running.

    I was lucky, the tech they sent for my service call was open to my suggestions and listened to me; if not I think I still would be missing those channels.

    Oh, and I am not paying anything for two cable cards or the tuning adaptor.
     
  20. Jul 5, 2012 #2380 of 2401
    jak146

    jak146 New Member

    7
    0
    Feb 8, 2010
    I am using a TIVO on one tv and a standard Scientific Atlanta (non-dvr HD box) on my other tv. My TIVO is constantly getting the message the "this channel not currently available..." especially if I stay on a channel for any length of time. My cable issued box NEVER gets this message or times out. I also never had this happen on my Scientific Atlanta DVR when I had one. Can someone explain with the TIVO handles SDV differently than the cable issued boxes? I posed this question in the Charter Community forum and they feel that it must be a tivo related issue.

    Another interesting note is that the tivo will have a difficult time re-tuning the channel and say its unavailable but I can go in the other room and the Scientific Atlanta (4240HDC) will tune it instantly. The SA box never times out or has trouble tuning in a channel.

    Thoughts?
     

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