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SDV Adapter Progress

Discussion in 'TiVo Series3 HDTV DVRs' started by britdiver, Apr 14, 2008.

  1. Oct 3, 2008 #221 of 290
    realityboy

    realityboy Well-Known Member

    2,831
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    Jun 12, 2003
    Columbus, OH
    I live in Southwest Ohio's region, and we got the letter quite a bit ago. It said they would start SDV on August 15 for several lesser used channels (there was a list). As of right now, I can still get all of those channels with my cablecards minus one I was having trouble with anyway. Possibly they are testing on that one. No word on adapters yet.
     
  2. Oct 3, 2008 #222 of 290
    skaggs

    skaggs AlbanyHDTV

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    Feb 13, 2003
    Albany, NY
    Albany TWC has been using SDV since September 2006. So, it has been over two years for those of us with cable cards in our TiVos not being able to receive all the channels available. At last count, there were 121 channels being sent via SDV here, of which 35 are HD channels.:(

    Maybe you can understand why those of us whose local cable monopoly has been heavily using SDV for a long time are very frustrated TiVo owners. We've been hearing about that damn tuning resolver "coming soon" for what seems liek just as long as we have had cable cards.

    While I can sympathsize with those of you who received letters that "SDV will be starting soon", I don't believe anyone has been impacted more by SDV than the cable card users in TWC's leading markets in Texas, North Carolina, and Upstate NY. (where SDV has been implemented the longest)
     
  3. Oct 3, 2008 #223 of 290
    cableguy763

    cableguy763 New Member

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    Oct 29, 2006
    Austin
    Austin launched SDV in 2004. The first switched video market in the world.
     
  4. Oct 3, 2008 #224 of 290
    theSTEREO.

    theSTEREO. New Member

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    Oct 2, 2008
    I hear you.

    However, I think there is finally a ray of hope for everyone now that the Tuning Adapter is officially built, available, and being tested. Empty promises in the past had nothing to back them up, but the fact that SA and Motorola have actually built these things should mean that they'll be distributed soon.

    I don't think both companies are going to produce them, then let them just rot on the shelves.
     
  5. Oct 3, 2008 #225 of 290
    rv65

    rv65 New Member

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    Aug 30, 2008
    San Diego has been using SDV but only for a few months. They are planning more SDV channels. Time Warner San Diego says 10 to 15 new HD channels by next year. Thats what the head guy says. They will probably use SDV so that they can get more bandwidth. Maybe a newer network could work. They were also looking at reclaming the expanded basic tier for even more bandwidth next year.
     
  6. Oct 6, 2008 #226 of 290
    lreinstein

    lreinstein Member

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    Nov 16, 2007
    I am new to this discussion but am very impacted by the SDV issue. We live in TW Albany country and are even thinking about giving up and going back to the horrible TW DVR. (Has this improved any I wonder?)

    Anyway, is there no LEGAL issue involved here? Has TIVO tried to stand up for its rights and its customers rights with the FCC or in court?
     
  7. Oct 6, 2008 #227 of 290
    skaggs

    skaggs AlbanyHDTV

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    Feb 13, 2003
    Albany, NY
    A ray of hope: The Tuning Adapter was made available to Comcast customers in Cherry Hill, NJ today. Link to post.

    I placed a call to one of the head technicians in Albany TWC last week and he had not been informed of a distribution date, but did know what is tuning adapter was.

    While the whole SDV issue has me upset with TWC, at least a resolution should come soon. The first LEGAL issue TiVo should look into is how the cable operators have been marking EVERY DIGITAL CHANNEL (except locals) with a copy protection flag (CCI byte) of 0x02. By doing so, Albany TWC has effectively negated some of the best features of a TiVo: TiVo-To-Go and Multiroom Viewing. Here's a link to a thread: Copy Protection Flag with TWC.
     
  8. Oct 6, 2008 #228 of 290
    frogger22

    frogger22 New Member

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    Sep 30, 2008
    I did not ask about non-SDV markets. I referenced the letter from Cox of Arizona that indicated they would be available at the end of the summer. The Fairfax sales rep. said they too were planning to deploy about that time, but it got push back for reasons unknown to him. He further explained that while each region operates independently, they attempt to roll out new technology to all markets at about the same time, unless there is technical reason preventing it.

    This rep. seemed to know what he was talking about. I guess I will find out at the end of the week if this is true.
     
  9. Oct 6, 2008 #229 of 290
    frogger22

    frogger22 New Member

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    Sep 30, 2008
    I am only relaying what I was told, so I cannot state that what I was told is correct. I hope that he was, however the training and knowledge among their staff is not even, so it is no wonder that the story changes from day to day.
     
  10. Oct 6, 2008 #230 of 290
    Rayd8tor

    Rayd8tor New Member

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    Mar 11, 2008
    San Antonio,Tx
    Well I just spent 30 minutes on the phone with a Lvl 3 tech support, and he was pretty much clueless on the status of the adapter. He said that the two-way cable cards would all but negate the need for the adapter, but that to his knowledge there were no plans to depoly these cards in anything other than the 8300. He had not heard anything at all about the adapter, which is very discouraging here in San Antonio. If anyone has any current info on the South Texas I would love to hear it. I just can't comprehend how comcast can be prepping to deploy these things and no one from TWC seems to have any concrete information about them.

    Brian
     
  11. Oct 6, 2008 #231 of 290
    fishnose

    fishnose New Member

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    Nov 27, 2006
    Vienna, VA
    I got the same absence of knowledge from tech support and the supervisors he checked with. I asked to be transferred to a customer retention/loyalty customer service representative who knew nothing about an adapter but was promising two-way cable cards by the end of the quarter (November 2008) and a likely notice to all who use cable cards (whether as a separate mailing or inserts within the cable bill).

    Essentially, it appears that Cox continues to leave its managers and others in the dark and is otherwise just working to keep up the promise that "the check is in the mail".
     
  12. Oct 6, 2008 #232 of 290
    milo99

    milo99 Well-Known Member

    4,192
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    Oct 14, 2002
    McLean, VA
    hehe that's the understatement of the day. :)

    Can you report back when you get any update/news?
     
  13. Oct 6, 2008 #233 of 290
    morac

    morac Cat God

    8,956
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    Mar 14, 2003
    NJ
    After that statement you should have just thanked him and hung up since just by that statement it shows he knows nothing about cableCARDs. There's no such thing as a two-way cable card. There's only two different types of cards S-CARDs and M-CARDs and both are two-way compatible. The reason two-way works in the 8300, is because the 8300 is two-way capable.
     
  14. Oct 7, 2008 #234 of 290
    Rayd8tor

    Rayd8tor New Member

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    Mar 11, 2008
    San Antonio,Tx
    I know. It just boggles my mind how everytime you call these people(TWC) they know NOTHING at all about all this. I mean TWC is a major player. You would think that with comcast sending out letters to customers that they would at least have some information on the website or be sending out some information about the device themselves. The only letters I receive from them are my monthly bill and notifications of the upcoming digital broadcasting changes. My father recently turneed in his 8300. He finally had enough of that POS, and all it's shortcomings and ordered a TIVO. He hates the fact he will lose alot of his HD channels, but like all of us, he just wants a DVR that WORKS like it should. We can now add one more to the list of people that are forceably waiting for this adapter to be released or some up to date information about it.
     
  15. Oct 7, 2008 #235 of 290
    JacksTiVo

    JacksTiVo TiVo User since 2001

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    Jan 7, 2006
    New Jersey
    Last Spring I filed a complaint with the FCC in regard to Cablevision moving channels to SDV prior to providing an alternative to TiVo owners with CableCards. I had filed the complaint after Cablevision gave me the "brush-off" when I told them that they were making my TiVo S3 obsolete. I subsequently left Cablevision in May and switched to Verizon FiOS.

    I just received a copy of the Cablevision letter they sent the FCC in answer to my complaint. The letter does mention my disconnecting from their service, however, they stated "...we did want to address the substance of his complaint."

    The letter went on to stated "...Cablevision is in compliance with the FCC regulations for supporting CableCard technology and delivering programming to customers who purchase third party Digital Cable Ready (DCR) CableCard devices such as Digital Televisions (DTV'S) and digital video recorders (DVRs). CableLabs, the cable industry's research and development consortium, recently certified Switched Digital Video tuning resolvers developed by Cisco Systems and Motorola that are designed to give third-party devices like TiVo DVR's access to switched TV channels. The new hardware is intended to work with any Unidirectional Digital Cable Ready Product (UDCP) that has a USB connector and necessary firmware. Cablevision will update customers on the availability of this device in the coming months."

    The letter states they are in compliance in the coming months. I would described that as a grammatical syntax error. The letter should state that they will be in compliance in the coming months, i.e. after the tuner resolvers are deployed.

    In any event, Cablevision will be deploying the tuner resolver for those of you who do not have an alternative service such as FiOS.
     
  16. Oct 7, 2008 #236 of 290
    MichaelK

    MichaelK New Member

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    Jan 10, 2002
    NJ
    If you typed correctly it says they are in compliance.

    I beleive that legally that is true- they are in compliance with the letter of the regulations. The regulations say nothing at all one way or the other about sdv.

    The debate I think is if SDV breaks the spirit of the regulation.
     
  17. Oct 8, 2008 #237 of 290
    vstone

    vstone New Member

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    May 11, 2002
    Martinsville...
    CFR mentions encrypted, scrambled, and 'in the clear.' when talking about the basic tier. I don't think it says much about other digital channels except to address the PSIP stream for in the clear channels. One wonders who actually wrote that part and if was specifically writtten not to address the issue of SDV.
     
  18. Oct 8, 2008 #238 of 290
    MichaelK

    MichaelK New Member

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    Jan 10, 2002
    NJ
    I think most of the relevent cable regulating CFR's where updated based on the 1996 telecommunications act.

    Since SDV didn't really exist then it's not nutty that it's not included.

    Some things have been updated since then but as a result of particular rulings. Since there hasn't been any rulings that I'm aware about SDV and 2-way and ocap vs the CE DVR+ then none of the regs where updated.

    getting regs updated takes forever for most governemnt agencies. OSHA as an example is still using some things that date back to 1970ish which were based on data from like the 1950's and 1960's and hasn't gotten around to updating them yet. Considering the OSHA regs effect workers health and safety, it doesn't surprise me at all that something like cable tv regs are now 10-12 years old and out of date.
     
  19. skaggs

    skaggs AlbanyHDTV

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    Feb 13, 2003
    Albany, NY
    I don't know whether to post this in the Time Warner thread or the SDV Adapter Progress thread:

    After calling all my contacts at Albany TWC this week, I finally got a return call from one of the lead technicians. He told me that TWC is currently testing the device in their Charlotte, NC office. He also told me they don't expect to release the Tuning Adapters until next year.

    He indicated he was on the Engadget HD site and saw that I was the first person to comment on the post.

    I explained that both the Austin, TX and San Antonio, TX TWC divisions are offering to pre-order the tuning adapters on their websites.

    It is somewhat of a relief to talk to someone at Albany TWC who is at least aware of the existence of the Tuning Adapters. I'm still hopeful that we may have these things before Santa comes to visit. ;)
     
  20. Revolutionary

    Revolutionary Too sleepy for TV...

    575
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    Dec 1, 2004
    Virginia
    Well, its Oct. 10.

    I just called Cox Fairfax and spoke with Tech Support and Sales. The tech support lady (Wanda) had no freaking clue what I was talking about -- she didn't even know that CableCard devices don't get all of Cox's channels (seriously?!? in tech support?!? wtf?!? what if some Tivo noob called and said "I'm not getting SciFi-HD!" she'd run him through 30 minutes of rebooting and reconnecting and blah blah blah...).

    Wanda transfered me to sales. I didn't get the guy's name. He said they were informed about the SDV adapters about 6 months ago, but they haven't heard anything since.

    I suggest we all call today. If you get someone who knows anything at all about the availability of an adapter, post their name (and an extension, if you can get it).
     

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