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S3's in Hawaii?

Discussion in 'TiVo Series3 HDTV DVRs' started by Sy-, Oct 9, 2006.

  1. Oct 9, 2006 #1 of 48
    Sy-

    Sy- New Member

    156
    0
    Sep 29, 2005
    Ewa Beach,...
    Tivo just shipped my S3. I'm hoping that there are other people on this board that live in Hawaii and have had Oceanic Cable(TW) install their cable cards in your Tivo box. If any of you Oceanic Cable users have already had this done could you please post and Tips that would make my cable card install go much smoother. Thanks! ~Sy
     
  2. Oct 9, 2006 #2 of 48
    dbtom

    dbtom Member

    168
    1
    Feb 14, 2002
    New York City
    Eager to hear of your experience. I was thinking of getting the s3 for my parents who live in Waikiki. It will need to be pretty smooth though since they won't be able to troubleshoot a problem effectively. They've got an S1 into a plasma which obviously doesn't make for the best picture. They were reallly impressed when they saw HD at my house.
     
  3. Oct 9, 2006 #3 of 48
    Sy-

    Sy- New Member

    156
    0
    Sep 29, 2005
    Ewa Beach,...
    I'll let you know how my experience goes. As of right now I can tell you that it is rediculuously expensive to run a S3.. Check this out:
    Base Monthly Price: $52.70

    Cable Card 1 (cc1): $3.10
    HD Entertainment Package for cc1: $6.95

    Cable Card 2 (cc2): $3.10
    Duplicte Services: $8.00
    HD Entertainment Package for cc2: $6.95

    Total: $80.80

    Total + Taxes = $87.50

    Funny thing is You pay $8 to duplicate services for the second cable card, but the Duplicate services charge includes a cable box which you don't need because you have a cable card. And to top it off you can't duplicate the HD pack so you pay that $6.95 for every cable card. So I really don't know what the $8 Duplicate services charge is for. I figure if they charge you the Duplicate services fee they should at least give you the second cable card free in lieu of the cable box that is included in that price.
     
  4. Oct 9, 2006 #4 of 48
    dbtom

    dbtom Member

    168
    1
    Feb 14, 2002
    New York City
    That's crazy. I was hoping that a lot of channels would come in clear QAM and that would be good enough. Then they could skip the whole CC business since I think the networks should be good enough. They didn't want to upgrade from analog to digital cable because of cost.
     
  5. Oct 9, 2006 #5 of 48
    Sy-

    Sy- New Member

    156
    0
    Sep 29, 2005
    Ewa Beach,...
    Nope... We are HD starved over here in Hawaii and very reliant on the local cable provider. Clear QAM would only net you 2 HD channels (ABC and NBC affiliate). We are still waiting for the local Fox and CBS affiliates to get their heads out of their a$$es. I havent tried OTA for the CBS and Fox HD feeds. I'm not sure if they even exist OTA. We are slowly getting more HD channels. I think we are up to 13 (Don't laugh.. it's not funny!). And I have to pay $7 for those 13 channels per cable card. Oh well I'll let you know how it goes incase you still want to hook your parents up with a S3.
     
  6. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...
    Hi Sy,

    Oceanic came out to my place on Sept 28th with the cable cards. The Tech said this was the first TiVo installation. I had the install instructions and the Tech was sure happy that I seemed to know what I was doing. He thought he was going to have to hook up my TiVo himself. I told him I had it already hooked up, all I needed was the two cable cards.

    Installed and activated each card one at a time. All went without a hitch. He was out of here in 20min and asked if he could keep the instructions for the other techs for future reference.
     
  7. pashasurf7873

    pashasurf7873 New Member

    69
    0
    Sep 22, 2006
    Hawaii
    Aloha, I am really curious what the final amount Oceanic will charge. I called 3 times and got quoted three different pricing setups, some involving duplicate charges for each additional cc, some not. I am currently running a SA8300hd with a 500gb Esata. love the recording space and am waiting to read some more feedback on the series 3. please post what the final charges are on Oceanic.
    Mahalo
     
  8. TCroly

    TCroly New Member

    13
    0
    Sep 21, 2006
    I called Oceanic from here on Maui and asked about cable cards and pricing. Currently I have a package deal that includes Road Runner internet, Digital cable, and the SA8300HD DVR. This package costs $99.95/month plus tax.

    They told me that if I return their DVR and replace it with my purchased TiVo S3, then my service would go up to $104.60 plus $3.10 for each cable card plus $8.00 for the "duplicate service" plus $6.95 for a second HD package. Or a total of $125.75 plus tax. If I keep their DVR, and just add 2 cable cards, then they said the total would be $121.10 plus tax. Go figure?

    This is absolutely ridiculous and as a result I have not yet ordered my S3. But I am hoping to here that this pricing will change and someday I can get an S3!

    Please post here with your Hawaii results.
     
  9. kbaybob

    kbaybob New Member

    7
    0
    Oct 13, 2006
    I called to see what it would cost to rent their HD DVR. I already have HD service and an HDTV cable box.

    DVR
    $9.95 if I return cable box, plus $8.00 if I keep cable box ($8.00 is for additional service), so $17.00 for both


    Cable Card
    $3.10 for the first one
    $3.10 more for the second one
    No $8.00 charge for additional service.
    $12.00 installation charge

    Total $6.20 plus TIVO service charge even if I keep my cable box (I already pay for HDTV service, so I did not add that into the price).

    That's what the saleslady said, but what it will be when the signature goes on the dotted line, I can't yet say.
     
  10. kbaybob

    kbaybob New Member

    7
    0
    Oct 13, 2006
    Here is the email message string this afternoon with TW. Go figure.

    Aloha!


    1. as I stated previously, the Duplicate service charge does not include
    the HD Entertainment Package. The Duplicate service charge only includes
    the equipment rental fee, digital cable service, and any premium movie
    channels in your subscription. Each device that is receiving the HD
    Entertainment Package is billed for that package.


    2. Yes, we are aware of the current limitations of the technology. You
    can install a single CableCard in your Tivo and only record one channel
    at a time.


    3. The CableCards are billed for each device, each CableCard is a
    separate device. You could obtain the HD DVR without the duplicate
    service charge, however you would still be billed for the HD
    Entertainment package which is required to have any HD cable box.


    You could also rent the CableCards for $3.10 each, however they would
    only be able to receive the Standard Cable Service. They would not
    receive the authorization to receive the HD Entertainment Package, the
    Digital Cable Package, nor the HBO or Showtime.


    4. Because that is how the company decided to do the billing.


    5. Everything is NOT going HD. That is a common misconception. HD and
    Digital are two very different things. The FCC is only requiring a
    change to Digital, not HD.


    6. I am sorry, but it does not appear the same from our point of view.
    We bill per device that receives premium programming in the home. If you
    TiVo requires 2 of those devices then the account should be charged for
    each one.




    If you have any further questions, please feel free to e-mail us again
    or contact our Customer Care Department at the appropriate number below.
    When replying to this e-mail, please include this message as well as all
    previous correspondence regarding this issue.


    Cable TV or Internet:
    Billing: 643-2100
    Sales: 643-2337
    Repair: 643-2300


    Digital Phones:
    Billing: 643-3333
    Sales: 643-3663
    Repair: 611 from your digital phone or 643-6611


    Thank you,
    Nick S.
    Oceanic Time Warner Cable




    Original Message Follows:
    -------------------------


    No, I never remember names, nor do I think I got the name today.


    1. Why is there an HD package charge AND a duplicate service charge?
    This
    question applies to both the DVR and the cable cards.
    2. The HD DVR records two channels. Each cable card records one
    channel.
    3. Why would you charge me twice for cable cards on a single device and


    not for the DVR (note: I don't think you should charge me for any of
    these
    things other than the DVR rental and the card rental. You should
    deliver a
    signal to my house, and however many devices receive the signal should
    be
    up to me. The more devices I have the more of your advertising I see.
    4. If the Duplicate Service charge includes box/CableCard rental,
    digital
    cable service, HBO and Showtime on the additional device, why do you
    charge
    me additional for HD?
    5. What will you do when everything is HD? Will that just be a back
    door
    way for you to raise rates like the telephone company did with touch
    tone
    service, where they charge extra for touch tone which is now standard
    but
    less for pulse dialing which requires a special interface to convert the


    pulses to touch tones for their system?
    6. It appears to me that a TIVO DVR with two cards should be charged
    the
    same as your DVR with a credit back to me for not renting something that


    you have to maintain. In other words, it should cost $6.20 for renting
    the
    cards (which really should be free or half that price) and nothing for
    duplicate service or HD signal which I already pay for.


    bob


    At 03:02 PM 10/13/2006 -1000, you wrote:
    >Aloha!
    >
    >Do you have the name of the lady you spoke to on the phone? I will need
    >to make sure she receives the correct information about adding
    >CableCards to existing service.
    >
    >The HDTV Entertainment package is not included in the duplicate service
    >fee. It is charged per device.
    >
    >The CableCards are $3.10 each with no premium programming on them. To
    >receive the Digital Cable Service on the cards, the Duplicate Service
    >Fee of $8.00 would apply instead of the $3.10 card charge.
    >
    >Here is a breakdown of the charges:
    >
    >HD DVR:
    >Duplicate Service Charge: $8.00*
    >Digital Video Recorder Service: $9.95
    >HD Entertainment Package: $6.95
    >Total: $24.95
    >
    >CableCard:
    >Duplicate Service Charge: $8.00*
    >HD Entertainment Package: $6.95
    >Total: $14.95 each.
    >
    >* Duplicate Service charge includes box/CableCard rental, digital cable
    >service, HBO and Showtime on the additional device
    >
    >
    >
    >
    >If you have any further questions, please feel free to e-mail us again
    >or contact our Customer Care Department at the appropriate number
    below.
    >When replying to this e-mail, please include this message as well as
    all
    >previous correspondence regarding this issue.
    >
    >Cable TV or Internet:
    > Billing: 643-2100
    > Sales: 643-2337
    > Repair: 643-2300
    >
    >Digital Phones:
    > Billing: 643-3333
    > Sales: 643-3663
    > Repair: 611 from your digital phone or 643-6611
    >
    >Thank you,
    >Nick S.
    >Oceanic Time Warner Cable
    >
    >
    >
    >Original Message Follows:
    >-------------------------
    >
    >I don't know if you understand that I currently have HDTV service and
    an
    >
    >HDTV cable box. The lady on the phone told me that I would pay $17.95
    >more
    >per month than I am paying now, and it appears that you have included
    >the
    >$6.95 I am already paying for HDTV.
    >
    >The same lady told me the cable cards would be $3.10 each, or $6.20
    >total
    >in addition to what I am paying now. She said there would be no $8
    >additional service charge.
    >
    >Something is wrong here.
    >
    >The numbers you quote do not make sense in another respect. A non HD
    >DVR
    >rents for some charge. The basic rental charge for the HD DVR is, I
    >assume, somewhat higher. The cable cards should cost much less than
    >rental
    >for an entire DVR, and your numbers have them costing $5 more total
    than
    >
    >renting a DVR that you have to maintain.
    >
    >Bob
    >
    >At 02:36 PM 10/13/2006 -1000, you wrote:
    > >Aloha!
    > >
    > >Thank you for your recent inquiry. The HD DVR would be an additional
    > >$24.90/mo. The HD DVR can record 2 shows at the same time.
    > >
    > >The CableCards would be an additional $14.95 each. Since the HD TiVo
    > >requires 2, it would be an additional $29.90/mo total.
    > >
    > >If you have any further questions, please feel free to e-mail us
    again
    > >or contact our Customer Care Department at the appropriate number
    >below.
    > >When replying to this e-mail, please include this message as well as
    >all
    > >previous correspondence regarding this issue.
    > >
    > >Cable TV or Internet:
    > > Billing: 643-2100
    > > Sales: 643-2337
    > > Repair: 643-2300
    > >
    > >Digital Phones:
    > > Billing: 643-3333
    > > Sales: 643-3663
    > > Repair: 611 from your digital phone or 643-6611
    > >
    > >Thank you,
    > >Nick S.
    > >Oceanic Time Warner Cable
    > >
    > >
    > >
    > >Original Message Follows:
    > >-------------------------
    > >
    > >
    >
    > >Comment: I currently have an HDTV box. What is the additional
    monthly
    > >charge if I get your HDTV DVR IN ADDITION to my cable box.
    > >How many channels will the HDTV DVR record at one time?
    > >I prefer the program guide and other features of TIVO. What is the
    > >charge if I get an HDTV TIVO in addition to my HDTV cable box instead
    >of
    > >your DVR?
    > >
    > >The TIVO will record two HDTV channels simultaneously, but that
    >requires
    > >two cable cards. How do you charge for cable cards?
    > >
    > >Thanks
     
  11. TCroly

    TCroly New Member

    13
    0
    Sep 21, 2006
    So based on Bob's correspondence with TW it is even worse than I was quoted. It looks like supporting an S3 Tivo will increase your cable bill by $29.90/moth plus the 10% in taxes and fees.

    It is interesting that we in Hawaii are the only ones getting this ridiculous pricing. (But it is kinda like our $3.59/gal gas compared to mainland pricing.) Replies to my earlier message about increase in cable costs showed that most people were paying less per month to there cable companies after activating two cable cards for their TiVos instead of a cable company DVR.

    So I guess will have to live with the sucky SA8300HD for a few more years.

    Tom
     
  12. Sy-

    Sy- New Member

    156
    0
    Sep 29, 2005
    Ewa Beach,...
    I just had my Cable Cards installed yesterday buy Oceanic Time Warner. It went pretty smoothly. the only hiccup I experienced was that the tech wrote down the MAC address wrong on the first card. I noticed it after he called it in. He called up the main office to have them hit the new mac addy and all was good. It is a slow process though. It takes about 10 minutes to hit the card after they send the signal from the CO. I don't know if it was just slow yesterday because everyone was still recovering from Mondays blackout. The tech was at my house for a total of 40 minutes. He also had another tech in tow who wanted to see a cable card install. This was the first Tivo for both of them but the whole process was relatively easy/smooth.

    Now I'm just waiting to see how this will affect my bill... :rolleyes:

    ~Sy
     
  13. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Send him back an email and tell him you are forwarded that thread to the FCC.

    Clearly anti-competitive pricing.
     
  14. pashasurf7873

    pashasurf7873 New Member

    69
    0
    Sep 22, 2006
    Hawaii
    That is a horriffic pricing structure. is there anything we can do? all continue to call or email?
    I was just over the $799 price tag hump on the S3, but to know we have to pay $30 extra a month PLUS monthly Tivo service fees....
    i may not be able to afford the S3. Any suggestions?
     
  15. classicX

    classicX Don't scream.

    4,896
    1
    May 10, 2006
    Miles away...
    Yeah. But you live in Hawaii. No one can ever take your complaints seriously. :D
     
  16. pashasurf7873

    pashasurf7873 New Member

    69
    0
    Sep 22, 2006
    Hawaii
    aloha sy, when you know what the final billing is could you post it, i get differrent quotes every time.
    thanks
     
  17. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...
    Aloha my Hawaii Friends,

    Just wanted to let you know of a problem I'm having with my S3 and hope no one else is having this problem.

    I can receive every Oceanic channel on cable card #1 (tuner 1), but I can't receive channels 441(TVLand), 442(OCFamily), 551(TBS), 553(TNT), 557(SciFi), and 560(Bravo) on cable card #2 (tuner 2).

    I figured I had a bad cable card in slot two, so I called Oceanic and they came by with another cable card, but it didn't fix the problem. They then switched cable cards from slot 1 to slot 2 and from slot 2 to slot 1, but still slot 2 did not receive these channels. They concluded it wasn't a cable card issue, but a problem with my TiVo box.

    I contacted TiVo who told me they will send me another TiVo box.

    I'll keep you posted and let you know if the new box solves my problem...:)
     
  18. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...
    Aloha,

    I just wanted to follow up on my last post.

    Well, I received my replacement TiVo and Oceanic came over to re-initilize the same two cable cards and so far so good.

    I now receive every channel on each tuner.....:)
     
  19. feynn

    feynn New Member

    5
    0
    Nov 5, 2004
    Has there been any change to the ridiculous pricing? That's one of the many factors keeping me from getting an s3.
     
  20. Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Wow, I feel bad for you guys on the islands. Your cable company is really sticking it to you. My bill has gone down $20.89/mo. with Charter in WI. That is with 4 cable cards added on, and returning a Moxi DVR and a regular Digital STB. No change in programming.
     

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