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S3 Software 11.3b7 broke my channels

Discussion in 'TiVo Series3 HDTV DVRs' started by srjtr7, Feb 24, 2014.

  1. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    If your TiVo Series3 received the 11.3 software update, please call our customer support line at 1-877-367-8486.

    If you run into any difficulty getting this issue resolved, please email me at margret@tivo.com with the subject "Series3 running 11.3" and include your TiVo Service Number.

    --Margret
     
  2. thalador

    thalador Member

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    Oct 25, 2007
    Thank you Margret, I am calling now. Will update the thread when I am off the phone.
     
  3. thalador

    thalador Member

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    Oct 25, 2007
    Just spoke to support. They said the same thing, they are aware and no ETA on a fix. I have emailed you my information. Thanks again
     
  4. srjtr7

    srjtr7 New Member

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    Sep 9, 2002
    Just called Tivo support again because my 2- Tivo's have been useless since friday....and just got "We are working on it"....no ETA of a fix.
     
  5. jmbach

    jmbach der Neuerer

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    Jan 1, 2009
    It would be great if someone with this 11.3 release would snag a backup with WinMFS or DvrBARS so that at some time it could be examined closer.
     
  6. unitron

    unitron Active Member

    16,389
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    Apr 28, 2006
    semi-coastal NC
    So, should those of us in the states expect a working version of anything newer than 11.0m in the foreseeable future?

    (or was this just mistaken Australian cross-pollination?)

    And if so, can you share what changes it would bring?
     
  7. steve614

    steve614 what ru lookin at?

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    May 1, 2006
    Dallas, TX
    I wonder how many TiVos were affected.
    The way TiVoMargret worded her post leads me to believe this might be handled on a case by case basis, as TiVo does have the ability to work with individual TSNs.
    The other reason I think this will be case by case is because TiVo knows their track record with updates "breaking" things. If the number of Tivos affected is low enough, it wouldn't make sense to push a "new" update to everyone and risk causing more problems.
     
  8. thalador

    thalador Member

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    Oct 25, 2007
    I was contacted yesterday by Jenn from Margrets office. She said that she was working on how to fix this. She is out of the office today but said she would be in touch with me Friday. She mentioned such things as software updates, new box or something else. I will update this after I hear from her tomorrow.
     
  9. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
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    Feb 2, 2008
    Silicon Valley
    There are no further updates planned for TiVo Series3 boxes. It was a mistake that some people received 11.3.

    --Margret
     
  10. jmbach

    jmbach der Neuerer

    1,556
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    Jan 1, 2009
    So sad. Mpeg - 4 would have been nice.

    Sent from my SPH-L710 using Tapatalk
     
  11. srjtr7

    srjtr7 New Member

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    Sep 9, 2002
    I did receive a phone call from Tivo about how it has been escalated and I know "they are working on it"....but come tomorrow it will be a week that 2 out of my 3 Tivo boxes has been mostly useless.

    All of my shows unless they where on really basic channels has been missed and not recorded.

    And my 2 year old does not understand why she cannot watch any of her shows :mad:
     
  12. spocko

    spocko TiVo HD

    432
    1
    Feb 4, 2009
    Thanks for the response Margret.


    Agreed, this is a bummer, particularly since we know that the MPEG-4 software already exists and is in service in some other markets. :(
     
  13. unitron

    unitron Active Member

    16,389
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    Apr 28, 2006
    semi-coastal NC
    If you never intended to update beyond 11.0k (except for somebody's bone headed hard coding causing the St. TiVo's Day massacre and forcing 11.0m), why does anything beyond 11.0 even exist?
     
  14. jkeegan

    jkeegan New Member

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    Oct 16, 2000
    Methuen,...
  15. unitron

    unitron Active Member

    16,389
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    Apr 28, 2006
    semi-coastal NC
  16. tatergator1

    tatergator1 Active Member

    1,523
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    Mar 27, 2008
    Columbus, Ohio
    Yeah, sounds like TiVo bricked a significant number of Series 3's. Inconvenient and annoying, but getting a Roamio Plus for $199 with a free lifetime transfer would make me happy again if it had happened to me.
     
  17. unitron

    unitron Active Member

    16,389
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    Apr 28, 2006
    semi-coastal NC
    Not me.

    I'd be telling them I'm not spending a dime, and if they have to come to my house in person to fix it without costing me any of the shows I've recorded, then they'd better pack their bags and tool kits.
     
  18. CrashHD

    CrashHD I am the me.

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    Nov 10, 2006
    MO, USA
    What was that?
     
  19. ADent

    ADent Active Member

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    Jan 7, 2000
    Denver, CO
    Over on the other thread ( http://www.tivocommunity.com/tivo-vb/showthread.php?t=515154 ) there are reports of free upgrade to a Premiere or an extra cost upgrade to a RoamioPro.
     
  20. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,127
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    Jul 6, 2002
    boston'ish
    Hard coding the certificate expiration date that Tivo Desktop used for transfers, when it expired the official methods could no longer transfer the programs.
     

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