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S3 - Charter - SDV - Random channels not available.

Discussion in 'TiVo Series3 HDTV DVRs' started by Dig-Doug, Mar 20, 2014.

  1. Dig-Doug

    Dig-Doug Charter subjectee

    20
    0
    Jan 14, 2004
    Athens, AL
    I have a had a M-stream card with an SDV on Charter based out of Decatur, AL for a long time with 0 issues. I switched plans, and now a varying number of random channels are "not available" (as opposed to the error message where you press select to re-tune). If I leave it on the channel, it will appear in 5-30 minutes. Charter has swapped SDVs, M-stream cards, reflashed them all and nothing seems to work. Does anyone have any troubleshooting ideas, I have been fighting this for a month, and I don't think the Charter techs/enigneers have any ideas what is causing this....
     
  2. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    How old is the main coax cable drop (from utility pole or vault) to your house?
    Does your area have a problem with rodents, squirrels or rats, chewing cables?
    That happened here, a squirrel chewed the coax cable at the utility pole.
     
  3. Dig-Doug

    Dig-Doug Charter subjectee

    20
    0
    Jan 14, 2004
    Athens, AL
    They replaced the line from the pole to my house, signal strength went up a little bit, but didn't solve the problem.
     
  4. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I suspect the problem is back at their head end where the equipment is just slow to respond to requests to put a particular channel on the line.

    I further suspect that they are your only option for cable service at your location.
     
  5. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    There is also the possibility that the bandwidth is filled.
    After all, the whole point of SDV is so they can cram 12lbs of crap in a 10lb bag. :mad:
    Have charter give you one of their boxes and see if the same thing happens.
     
  6. Dig-Doug

    Dig-Doug Charter subjectee

    20
    0
    Jan 14, 2004
    Athens, AL
    Not happening with a standard HD box, tried that already, but I did observe that every channel playing a basketball game yesterday seemed to work just fine :p

    Got a new tech working the problem today, will see if he has any new approaches...
     
  7. Dig-Doug

    Dig-Doug Charter subjectee

    20
    0
    Jan 14, 2004
    Athens, AL
    So the Charter techs officially gave up today.... what are the chances that moving to a Roamio gets around this problem? (Thinking that the newer design may deal with the issues better....)
     
  8. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    I'd say there is a 50% chance a roamio will work properly...
    Try working tivo to give you a deal on an upgrade to roamio.
     
  9. Jono0055

    Jono0055 New Member

    2
    0
    Apr 10, 2014
    I am having the same issue with Brighthouse cable in Florida with a brand new Roamio. No luck for 2 weeks now for them to fix the issue with the SDV channels.
     

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