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Running out of guide data despite daily service connections

Discussion in 'TiVo Help Center' started by KillTheGrimace, Apr 20, 2009.

  1. Jun 3, 2011 #161 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    How many times have you reset your TA? I had to reset it three or four times with a day or so between each reset to get things to work 'right'. Bothersome? Yes... but things stay OK for a long while afterwards so it's sort of worth it.

    Should TiVo do more research into this? I think so.
     
  2. Jun 7, 2011 #162 of 253
    pbakers

    pbakers Member

    62
    0
    Sep 29, 2009
    Richmond, Tx
    My TIVO has been doing this for over a year now, and I just ignore it. The date it says it is running out of guide data comes and goes and the TIVO just keeps on going like nothing happened. The message goes away for a week or two, then comes back. I do not reset my TIVO or TA and I have never missing a scheduled recording or seen any bad effects from this. Yes the message is annoying, but I have learned to just tune it out and everything still records with no problems. I just chalk this up to a minor annoyance, IMHO.
     
  3. VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Had a blackout last week and the problem has returned. Still trying to get the TA reset to work.
     
  4. Morfious

    Morfious Happy Roamio user

    26
    0
    Jun 3, 2007
    Bucks County PA
    I must have done the dance just right. Seems like my TiVo is doing the GC thing maybe 1-2x a week. And so far 3+ weeks without the your guide data message. I have been keeping my deleted items list as small as possible. I am also convinced that it is the TA that is causing the problems.

    I will have a good test to see if it's the TA. I will be moving in a month and already have the FIOS scheduled for install on day one. Goodbye TA. I will see if the switch to FIOS will take care of the messages.
     
  5. marspinball

    marspinball New Member

    35
    0
    Feb 20, 2006
    It is the TA causing all the issues. My theory is when it is first installed TiVo either accepts the TA or Tivo gets corrupt somehow.

    Last February I upgraded my three Tivos (1 premiere and 2 HD's) with 2TB hard drives (WD20EURS). All worked perfectly prior to the upgrade and never had any guide data issues. Additionally all had suggestions turned on and they all recorded suggestions daily.

    For over a month they all worked flawlessly. In March we got a message from Cox (San Diego) that we will need tuning adapters. Ordered three TA’s and installed them. Two of my Tivos continued to work perfectly. The third Tivo, an HD, continued to give me messages for a couple of days that a tuning adapter was installed and asked me confirm like it did when the TA is initially installed. After that stopped I thought everything was OK but then noticed that this Tivo stopped recording suggestions even though suggestions was still turned on. Nothing I could do would get suggestions to start working.

    Then about 2-3 weeks later I started to get the running out of program data error on this unit. The only way to get this message to go away was to reboot it. This continued till June.

    In June I took the hard drive out and copied the original drive info back from drive that came with the unit like I did when I upgraded it. I then hooked it back up without the tuning adapter. The Tivo booted up and started working right away, it upgraded itself with the newest version of software and since June I have not had one guide data error and it's been recording suggestions daily. The unit has been working 100%. At this moment I don't need the TA since I don't watch any channels that require it.

    So at this time I have two Tivos with TA’s working with no issues and one problematic Tivo working 100% after I re-imaged the drive and without the TA installed.
     
  6. a68oliver

    a68oliver Member

    432
    0
    Jul 15, 2000
    Crawfordsvil...
    The cable company can disable speculative (suggestions) recordings if you use a tuning adapter. You can search the forum for more info on this "feature".
     
  7. VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Yes, but would that feature stop the System Info date from advancing or Garbage Collection from happening?
     
  8. Aug 6, 2011 #168 of 253
    eaayoung

    eaayoung New Member

    150
    0
    Feb 4, 2008
    Orlando, FL
    Can't remember the last time I posted about this problem, but my S3 is doing it again by telling I need to update the guide. Tivo suggestions are not being recorded (yes..., it turned on) and the delete folder is up to 136 and dates back to 7/26/11. If I recall, I had to reduce the amount of suggestion or the delete folder to get the S3 back to normal. Will reboot and delete items from the deleted folder. Wish Tivo would fix this issue. Mine is connected to a Cisco TA. I really don't it part of the problem since I've experience few problems with TA once the initial were worked out.
     
  9. Aug 6, 2011 #169 of 253
    tootal2

    tootal2 Active Member

    1,271
    2
    Oct 14, 2005
    Had to reboot mt tivo again today to fix this problem, why wont tivo fix this problem
     
  10. Aug 8, 2011 #170 of 253
    Teeps

    Teeps Active Member

    1,705
    9
    Aug 16, 2001
    Torrance,Cal...
    Mine has been doing the same thing since early July 2011.
    A hard reboot or restart system command seems to make it happy, for a while.

    So, is this a "TiVo" or tuning adapter problem?
     
  11. Aug 8, 2011 #171 of 253
    James285

    James285 New Member

    1
    0
    Aug 7, 2011
    New York
    Hi,
    I am also getting a running out of data message (the last day was yesterday).
    I have a Series 2 machine (Tivo Model TCD24008A with a second HD installed years ago). The box has been offline for over one year.
    I connect to the service and download data but, it does not update. It appears that I have a S03 error, it fails in the loading stage.
    I ran the smart tests and I only got pass the Initial State. Both my Primary and Secondary Pass. However, when it goes to the Short Test, the SMART test shows NoRead for both the Primary and the Secondary.
    My guess is that the test cannot read the drive.
    I also observed that I cannot delete anything but, I could do a recording (this was before I discovered I had a problem).
    The box boots up and I am able to change channels and also look at shows I have previously recorded years ago (2004).
    My original problem was that when the Tivo remote is changed to a channel that I do not subscribe, Tivo gets stuck on that channel. It thinks it is changing channels when you use the remote but, they are not changing. If I use the Sat remote to change the channel to a subscribed channel and change Tivo to that channel, everything is fine. The Tivo remote will work until it reaches a unsubscribed channel again.
    I have a Dish Network receiver (322) and I use a wireless network connection to get to Tivo.
    I'm thinking I may need to get a replacement hard drive.
    Does anyone have this problem? In all your successful connections, are you experiencing a failure to load the data after it is downloaded?
     
  12. Aug 9, 2011 #172 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    It's a combo issue. It seems to be interaction between the two. I seem to be able to get the problem to go away by resetting the TA a few times.
     
  13. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    30,246
    130
    Jan 27, 2005
    DC-ish Suburbia
    We've been getting this error ever since we got a TA with Time Warner. Beyond frustrating. (Just wanted to add my data point.)
     
  14. VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Is it a Cisco TA?
     
  15. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    30,246
    130
    Jan 27, 2005
    DC-ish Suburbia
    Yes.

    And it took 20 minutes on chat with a rep to get our channels back. And he/she (what kind if name is Sabre?) was awful. What a mess.
     
  16. VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Have you upgraded the hard drive in your TiVoHD? Just trying to find someone with an unmodified unit so TiVo might take this issue more seriously...
     
  17. sushikitten

    sushikitten 143 down, ??? to go! TCF Club

    30,246
    130
    Jan 27, 2005
    DC-ish Suburbia
    Yep. But it worked flawlessly...up until we needed the tuning adapter.
     
  18. Teeps

    Teeps Active Member

    1,705
    9
    Aug 16, 2001
    Torrance,Cal...
    A new twist(?) to the story.

    Mine was ok until I noticed on Saturday 20Aug11, that GC was stuck on 18Aug11. Guide data good until 28Aug11. There were successful service connections each day, including a forced connection, yesterday.

    This morning I contacted TiVo support (via chat) about the guide data and GC.
    The agent reviewed my account settings (their side) and said that my channel lineup was set to "Primary" and that it sould be set to "Digital."
    So.... I followed this instructions* to fix the channel line up. Not sure how long it took for this to happen. But, as of right now (4hrs later) GC is updated to today's date and guide data is good to 5Sept11.

    I suppose changing the channel line up, is similar to guided setup. But never specifically selected "Guided Setup."

    *INSTRUCTIONS:
    go to messages & settings>
    settings>
    channels>
    channel list>
    press enter button?
    from there I was on my own but I chose to fix the line up and selected "cable."> (I use both cable and ota.)

    The TiVo did the rest...

    As a side note: I had permanently deleted all "deleted" files before doing the above.
     
  19. VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Keep us updated on how things go for the next few days.
     
  20. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    Glad I found this thread. I too am experiencing the guide data warning problem on my TiVo HD with an MCard and a Cisco TA. Restarting the TiVo gets rid of the warning for a while, but it returns after another couple of weeks or so. Even that I could live with, but eventually, after doing this little dance a dozen or so times, I get an S03 error and even rebooting won't help.

    This has happened three times now - the first time I wound up re-imaging my drive, but the last couple of times I've "got away" with doing a Clear and Delete Everything. While this doesn't require TiVo surgery, it's still a major PITA since it loses all my SP's, WL's, and ignored duplicate channels in addition to all the recorded content, But perhaps the worst impact is that it causes the CableCARD to become unpaired, and TW Austin insists on a truck roll to re-authorize it. Last time, we were without any digital channels for almost a week until the earliest available appointment.

    Right now, I've just restarted it for probably the third time after the latest S03. I hadn't noticed the GC date, but now that I look at it, it's showing July 24. The theory that GC is getting overwhelmed by the amount of work might also explain why this tends (correct me if I'm wrong) to affect folks with larger drives to a greater extent. I had over 60 items in my Recently Deleted folder, which I cleared before restarting this time after reading this thread.

    I'll keep a close eye on the GC date - although manually cleaning up the deletions is a hassle, it's nowhere near the pain of having to recreate my SP's and WL's and explain to the wife that her archive of cooking shows has been lost (again).
     

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