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Running out of guide data despite daily service connections

Discussion in 'TiVo Help Center' started by KillTheGrimace, Apr 20, 2009.

  1. Sep 13, 2010 #81 of 253
    Alcatraz

    Alcatraz Occasionally Helpful

    177
    0
    Nov 22, 2000
    I wonder if they helped unblock some of the ports or IP addresses Tivo says should be opened.

    http://support.tivo.com/app/answers/detail/a_id/402
    The following ports (whether inbound or outbound) must be open to allow your TiVo box to communicate with the TiVo Servers, other TiVo boxes, and your Macintosh or Windows PC:

    * TCP port 37
    * TCP port 80
    * TCP port 443
    * TCP port 2190
    * TCP port 4430
    * TCP port 5222
    * TCP port 5223
    * TCP port 5254
    * TCP port 5354
    * TCP port 7287-7297
    * TCP port 8000
    * TCP ports 8080-8089
    * TCP port 8101
    * TCP port 8102
    * TCP port 8181
    * TCP port 8200
    * UDP port 37
    * UDP port 123
    * UDP port 2190
    * UDP port 5353

    If your TiVo box is having issues connecting to your home network, use one of the following procedures to check if required ports or IP addresses are blocked.



    1. Make sure that ports 80 and 8080 are not being blocked by your router, firewall, or Internet Service Provider (ISP).

    2. Verify that the following IP addresses are not being blocked by your router, firewall or Internet Service Provider (ISP):


    * 208.73.180.0 through 208.73.183.255

    * 204.176.49.0 through 204.176.49.127

    * 206.112.115.0 through 206.112.115.255

    3. If the ports and IP addresses are configured properly on the router and firewall, but the box is unable to communicate with the TiVo service or another TiVo box, some ports or addresses may be blocked by your Internet Service Provider. Contact your Internet Service Provider for assistance.
     
  2. Sep 18, 2010 #82 of 253
    scole250

    scole250 Member

    831
    10
    Nov 8, 2005
    Goldsboro, NC
    Any updates to this problem? I re-ran guided setup a month ago which straightened it out for a little while, but it occurred again. I'm not aware of any network problems though. Are failed connection attempts the reason for getting corrupt guide data? Any way to see a log?
     
  3. Sep 29, 2010 #83 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    OK, so it's not tuning adapter linked as a problem. How many Season Passes does everyone that has this problem have on their unit? I've got more than 70 currently. Just wondering if there's some sort of limit being reached where the unit doesn't have enough time to process everything it has to do.
     
  4. Sep 30, 2010 #84 of 253
    wtherrell

    wtherrell Member

    485
    6
    Dec 23, 2004
    Huntersville...
    15 season passes plus some video on demand passes. Tivo should have addressed this problem long ago. It should not be happening still. Tivo has too many issues of this kind where things don't quite work properly and they seem to do nothing. I currently have 3 S2 and a TIVO HD 1 Terabyte. They keep wanting me to buy a Premiere but I will not do so because of Tivos history of ignoring these problems. Besides, I already have the best set-up for MRV. I can transfer almost anything from the S2s to the HD but not the other way around. Sigh. Tivo, you coulda been a contenda!
     
  5. Sep 30, 2010 #85 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    OK, so that's not a factor.

    So far, we've removed the following possible causes since not all the cases have them in common:
    - too many SPs
    - tuning adapter
    - drive expansion
     
  6. Oct 12, 2010 #86 of 253
    pbakers

    pbakers Member

    62
    0
    Sep 29, 2009
    Richmond, Tx
    After more than a month, the Guide Data running out nag message is back. It says it will run out on 10/18, but when I look in the Guide and the To Do List, I see programming and shows scheduled to record all the way out to 10/23. I am just going to let it run through without restarting to see what happens. I think this is just a bug in how the nag message is displayed and not a real issue that will cause any shows to be missed recording. We will see what happens.
     
  7. Oct 13, 2010 #87 of 253
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    I started having this issue again about 3 weeks ago (all the typical symptoms as documented in this thread). The first time this happened to me was last year after hooking up a tuning adapter. I was sure it was related, as some others reported, but as it turned out, it was just a coincidence. The first time it was able to be fixed by performing a clear and delete everything. This lasted for about a year until it just started occurring again. This time it was right after hooking up the Bluetooth slide remote! It was very weird that each time after adding a USB devices the issue appeared. Again, I think just a coincidence. This time I tried first clearing suggestions, followed up with clearing program info, and lastly cleared and deleted everything. To my angst, none of these worked for me this time. Actually this time, after performing the various resets, the Tivo got progressively worse. After clearing the guide data, which should delete season passes, they were left intact, but would not actual record any shows. Also, after performing clear and delete, the newly downloaded program guide data was not searchable. At this point, I was convinced of file system or database corruption and more than likely a hard drive going bad as the root cause. I finally ended up taking the drive out and replacing with a new WD caviar black. After putting the new drive in the Tivo, using winmfs for backup and restore, the Tivo went into GSOD!! I guess this was good, although it had me worried, but after 2+ hours it had repaired itself. My guess is it discovered the corruption and reinstalled itself. After it completed, I cleared program information, and immediately did a service connection call to get guide data. Its been running since Sunday and both the Program Information To and GC timestamps are updating normally once again. I'm hopeful my issues are resolved and maybe this information maybe helpful to the others out there experiencing the same issue.
     
  8. Oct 13, 2010 #88 of 253
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    So... It looks like daily calls are working again, but was pretty slow today. Guide data downloaded at 2:53, but Indexing didn't complete until 9:42. Garbage Collection ran at 10:20. Program Information To timestamp didn't update until the GC completed.
     
  9. Oct 14, 2010 #89 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Garbage Collection seems to be the key to the whole problem. On my TiVoHD, GC won't run unless there's a lot of 'free space' and possibly free time (not recording, etc)
     
  10. Oct 19, 2010 #90 of 253
    wisny

    wisny New Member

    425
    0
    Sep 6, 2010
    Maine
    /subscribe
     
  11. Oct 26, 2010 #91 of 253
    [NG]Owner

    [NG]Owner New Member

    299
    0
    Dec 19, 2006
    Kansas City
    A few days after the 11.0j software update, my nag screen returned on one of my two TivoHDs. Sigh. Interestingly enough, the one that it returned on is definitely the one that is more active recording-wise.

    What is garbage collection? I've never heard that in regards to a Tivo before.

    [NG]Owner
     
  12. Oct 26, 2010 #92 of 253
    wisny

    wisny New Member

    425
    0
    Sep 6, 2010
    Maine
    I was having this problem. TiVo said to delete the messages, they said sometimes the error message just gets stuck :confused:. Deleted the messages, and after the next connection, the error message went away. :up:
     
  13. Oct 27, 2010 #93 of 253
    VinceA

    VinceA Active Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    It's the date/time indicated on the System Info screen with GC:

    Not sure exactly what Garbage Collection is doing on the unit but I know it exists. There's a little discussion here:
    http://queue.acm.org/detail.cfm?id=1127867
     
  14. Oct 31, 2010 #94 of 253
    drugrep

    drugrep New Member

    77
    0
    Mar 16, 2002
    Woodridge, IL
    Just found this thread.

    I have a Series 2 Dual Tuner with Lifetime.

    Daily connections are successful but I will run out of guide data on 11/7.

    I scrolled down the to do list and all ends on 11/6.
     
  15. Oct 31, 2010 #95 of 253
    fire_horse

    fire_horse newbie

    3
    0
    Jan 10, 2006
    Chicago, IL
    Drugrep, I'm in Downers Grove - we probably have the same channel list provider (Comcast Elmhurst). My guide data also runs out on 11/7. I manually connected, and it was successful, but the date didn't move out. I also manually rebooted my TiVos and that didn't change anything either.

    I've seen some other threads discussing this problem and it's suggested that re-running guided setup is the thing to do. I have seen lots of problems reported by people who did that, so I think that's a last-resort option.

     
  16. Oct 31, 2010 #96 of 253
    lstone19

    lstone19 Member

    40
    0
    Mar 28, 2003
    We're also in the Comcast-Elmhurst service area and having the same "no guide data after 11/7" on all three of our TiVos. Since it's clearly not local to a specific TiVo, I would not bother with rebooting, repeating Guided Setup, or anything like that. Report the issue to TiVo and wait for them to fix the issue. I expect it will clear up in a day or two.
     
  17. Oct 31, 2010 #97 of 253
    drugrep

    drugrep New Member

    77
    0
    Mar 16, 2002
    Woodridge, IL
    I hope so, I just made it worse, now only have data until 11/2. I repeated guided setup, and went from data until 11/7 to 11/2. Lost 5 days!!!! <grin>
     
  18. Nov 1, 2010 #98 of 253
    smgord

    smgord New Member

    52
    0
    Aug 9, 2004
    WEIRD -- I'm in the Elmhurst service area too and having the same problem. Before I got to the last two posts, I did try rebooting and deleting deleted items, which didn't work. I get the 11/7 message, and I don't have anything in my to do list after 11/7. I'm going to wait it out, since it seems like it must be on the data end, rather than a problem with our machines.
     
  19. Nov 1, 2010 #99 of 253
    dfreybur

    dfreybur Member

    106
    1
    Jan 27, 2006
    We are also in Comcast-Elmhurst and it's the first time I've seen this problem. I see it on our Series-2 Humax 400 and on our Series-2 HD unit so I knew it was not hardware. Our Series-3 updates to 11.0j recently but our Series-2 has been at I think 9.3.2b for many months without an update so I also knew it was not software/firmware.

    Maybe TiVo lost contact with this Comcast office.

    Last night I rebooted the Series-2. I am busy tonight so I'll check tomorrow evening if they started downloading. If not I'll log a service request with TiVo.

    Comcast raised their prices yet again. This time they declined to offer a replacement package so their prices remain over $200 per month. Sigh. I need broadband to work from home while I am on call but I don't need movie channels and such. I've been asking around and the major options seem to be the 1) Keep the TiVo with dish for TV and some DSL provider then run some VoIP gadget for the land line, or 2) Drop the Tivo and switch to AT&T Uverse for TV plus broadband plus land line. We have our mobile service through AT&T so we're asking around if the neighbors do okay with Uverse.
     
  20. Nov 1, 2010 #100 of 253
    OhFiddle

    OhFiddle Member

    82
    1
    Dec 10, 2006
    I'm having the same issue with Comcast-Elmhurst-Digital as my service. A reboot did nothing. On another thread about this it said to check on zap2it.com because it uses the same guide service where the Tivo gets it's guide data from. It said sometimes they change the name of your cable service and it isn't updated properly. When I put in my zipcode on zap2it, Comcast isn't even listed as an option. I think I'm going to contact customer support to let them know. I don't want to rerun guided setup.
     

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